My location was not keller it was Lewisville on 35 and main stâ€¦. Awesome service and awesome ownerLinette G.
Customer Reviews for Daily Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When i returned dolly, the person who handled it barely spoke English and never recorded the return. I got a call the next day from a UHaul rep asking when i was going to return it. Fortunately after I explained that I had she credited me with the return.David P.
Close this poor and inqualified dealer.christopher desi M.
El cliente no dejó un comentario.Dennis H.
The windshield needs to be cleaned on both the inside and outside. This is the 3rd time I have rented a van and the window was full of bug splatter. Other than that I like using u-haul. newer vans.MICHAEL F.
clean out van's cabin before re-issuance. I am allergic to dog hair and there was a lot of it in the drivers sit and trash and political door placards in the doorJohn M.
The gentleman at the counter told me I couldn't return the vehicle at another location and I had to return it to the location I had picked it up from. Resulting in additional mileage charges and time. I didn't want to start an argument but it could have been a more pleasant experience.GEANCARLO R.
This location is a rip off. No one at the location knows what is going, on, they have to call someone. I returned the van with a full tank, even filling up at their gas station and they charged me for a 1/4 tank of gas. I call the location and they say they cannot do anything about the extra charge and that I need to call uhaul customer service. Don't rent from this location.Anthony W.
Get your app fixed it took me an hour and a half just because of a glitvh in the app that it won't proceed further until i canceled the reservation and redid it everything went fine until the return where it did the same thing until i used the web browser horrible experienceSYED Z.
The pickup experience was exceptionally difficult with no one on site to help. I had to be helped by the store owner calling me. Which was difficult and he was not clear how the reservation was set up. The van was dirty on the inside, the bumper was caved in, it was covered in hail damage, rear left brake light and turn signal did not work, and it smelled bad in the van. We asked to document the damage but the person on site was no help.Chad H.
nothing very nice person workingRakesh B.
I rented UHaul trucks probably 20 times over a 25 year period. If this was my first time, I would have been lost. Everything thing was on my phone, what if I didn't have one. I'm guessing it's because of COVID. Also this location was inside a gas station. It was the cashier's first day (that's what he said). He had no idea what to do, he called someone on the phone, probably his boss, who had to walk him thru it. My location was changed a day before the pick up date. I'm hoping the other location has better has better service, too bad I got changed, made for a stressful day.Darlene M.
El cliente no dejó un comentario.Selina D.
El cliente no dejó un comentario.Lisa L.
Fix the van. There was hail damage on the hood. The front bumper was smashed in the middle. There was a bunch of trash in the compartment below the radio. It could have just been a bit more maintainedJonathan J.
Avoid this location. Terrible service. Took over 30min to check out the van. Staff behind the counter did not know anything about providing key. Van had used tissues/napkins inside and half empty water bottles/trash.Nathalie D.
Van was dirty. Needed oil change light was on , taillight out. Normally am very happy with haul. Fortunately only needed van for short tripDavid L.
El cliente no dejó un comentario.TAMARA P.
The 2 young men running the convenience store had no idea how to operate the reservation. They called someone else to find out how. Very unorganized and unprofessional. It delayed me 20-min in my pick-up. The furniture blankets smelled like gasoline and were filthy. The van was clean and operational.Barron B.
The truck had a back tire that keep coming flatDanny G.
It confusing where to drop because there was no U-Haul signageDavid E.
The drop off location was behind a gas station. There was no marked parking so I wasn't sure where to park our truck.Bryce H.
Just good customer service. Check in was super fast and friendly.Samuel M.
I'm thankful for your service. I'm glad to have the move behind me. Thanks U-haulKathy S.
El cliente no dejó un comentario.Christine D.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Raymond C.
Equipment was dirty and had a hole in the left corner. They provided no help with the hookup . He didn't come out and look at the equipment.John E.
This location is in a gas station. I was asked to wait for the cashier to process gas / convenience store purchases because apparently those are more important than their U-Haul rental customers.Larry L.
Zero customer service. Was to have an appliance dolly (I verified with the scheduling department) and they didn't. I said â€œplease call Uhaul customer service). I was told that I would have to call them myself. Then told to move out of the way because the gas station was busy. Customer service told me the location to pick up the dolly. It's the same location I selected when I booked it. The rental location refused to help hook it up. I would never use this location again and wouldn't use Uhaul if that was the place I had to use.Robert L.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Christine G.
Uhaul didn't come with silly, was dirty, and the employee didn't walk the truck with me and circle truck scratches and Dings on the truck. So I took a video of going around the entire truck. Every time I've rented with Uhaul the employee walks the truck.. I thought this was weird. I had to do everything online and I didn't like that. Will go to another place next time where I deal with a person not told to go online and â€œset up my Stuffâ€.Chelsey N.
El cliente no dejó un comentario.Devon D.
Awesome Service and Awesome personVikram A.
El cliente no dejó un comentario.BRIAN B.
Uhaul WAY overcharged us. $119 authorization for day one I called to get a 1 day extension another $69 authorization Turned in the truck and was charged an additional $72. Total charges on my receipt was only 176. But our account was hit for 260 which caused us an overdraft. The 2 authorizations covered it so we should have never been charged the additional 72Stephen W.
Customer service was good. Owner was friendlyJosh B.
Better online system to over 40 to get approved.Bruno V.
El cliente no dejó un comentario.Purvi D.
El cliente no dejó un comentario.Aaron W.
El cliente no dejó un comentario.Luciano C.
They had no idea I was coming to get the truck even though I rented online and checked in a paid. They were very rude and not in a hurry to figure out their errorDianne J.
El cliente no dejó un comentario.Mark H.
The truck did not have a ramp and it was not made clear at the time of booking - made for a sore back!Vineet R.
El cliente no dejó un comentario.Mitch S.
I filled out all my info online but didn't have my son's driver license for his ID since he was the driver. I had to do all the info again once I got to place to pick up truck which delayed our get out on time. Can't see why one can't just give the info missing once you get there.Kevin B.
El cliente no dejó un comentario.William K.
We were told there was a full tank of gas. We drove 16 miles - put gas in the tank and to our surprise by the amount of gas we put in the tank vs. the miles we drove- it was NOT a full tank of gas. When we discussed it with the employee, he told us we should have put "three dollars of gas in before we left to see if it was really full" and since we didn't do that- no refund for the extra gas. Not acceptable. If their gauge is broken- fix it- not blame the customer. And it is interesting that the Uhaul place is at the shell stations where...they make money on the gas we put into the truck. Beware!Richard A.
El cliente no dejó un comentario.Robert C.
Easy drop off! Great help!Romia C.