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Richard M.
Customer Reviews for Dads Toys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Rental truck steering was worn out at 86000 miles on the odometer. At 55 mph on a concrete 4-lane the vehicle wondered to the left then to right, at 60 mph vehicle pulled hard to the right. Cold tire pressure was 80 on all four tires.
Ted F.Greeted by a super nice man and his sweet adorable dog. Quick and efficient turn in process.
Joel S.Nothing. Everything was nust as good as the last time I rented from this location
HEATHER S.The staff at Dad's Toys were very helpful through the whole process. I waited too long to reserve a unit and we had the unique need that we were storing multiple people's items during the move-out/move-in transition week. Kristine was able to work with me and helped us with a spot for the truck to stay until we were able to move in so it wouldn't be on our neighborhood street. I've already recommended and will do so again, when we might need a uhaul in the future.
Tim K.Very helpful
David K.Will use this location again when needing a rental truck....
Tracy Y.It was the Best I've ever been too !
Michael M.Great customer service. Second time renting from you and will come back again.
Jason S.The location fixed what the uhaul customer service line jacked up. They need to create a survey to fill out about the corporate workers who wasted my time, sent me to the middle of a cornfield 50 miles out of my way! Dads toys saved my day and made it a little better.
Rodney B.No improvements needed. The lady who waited on me was friendly and helpful.
Jon S.I don't think you could find anyone more friendly and willing to help you with your U- Haul needs , plus it's a cool antique stop..
David T.Best place to rent a u-haul trailer/truck..employees are super nice and helpful!
George E.The U-Haul agent was very nice and helpful! She helped grab our uhaul and tow smoothly
Russell R.Exceptional customer service at this location!
Darlene G.Nothing went perfect
Dawn B.She went above and beyond to help us!! We moved our daughter from college to her new home and after some confusion and helpers backing out, she helped us maintain our current rate and answered all of our questions! I would recommend this location to anyone!
Nicholas R.Quick and professional. Servicio al cliente de excelencia. Used this location twice in a short period of time and the lady at the desk was very helpful and professional. Definitely I would recommend it!
Gheorghe B.Exceptional customer service and clean equipment. Christine always exceeds expectations and was a delight in working with. Thank you for making our stressful moving day a lot easier. Well lit safe parking lot and easy to find where to drop off the keys after hours. Top notch dealer and will always deal with this location first
Kenny B.The home office switched me from a 15 foot truck to an EL. I would have preferred to 15 foot truck so I would suggest letting the rental agent at dad's toys handle my rental booking
bob B.Thanks!!
Marie D.It is always wonderful working with Kristine, thank you!!!
JEFFREY M.The mileage was charged at .79 and the website says .69 per mile. Also, I was charged an additional $5 on top of this and can't figure out why. No itemized receipt. The location is great, but Uhaul's systems need some love.
Aaron L.I was able to create and schedule the pick-up with ease, the customer service was Excellent and five star. They had the truck that I needed, the u-haul location was in the perfect area of town, for quick pick up. An drop off was done with ease. Five Stars all around!! : ))
Matthew F.Have pickup trucks and trailers available at this location also
ROBERT R.Christine was great to work with. Grateful for her attentive service.
Paul R.Previous renter had left the equipment muddy and dirty inside. Fortunately we ran into a day of rain on the way down and it rinsed the mud off from the outside:)
Don D.Easy process Helpful staff
Jeff H.I drove 12 miles, but was charged for 63. Christine said she would fix it, but it didn't happen.
Jeffrey D.Nothing every thing was great.
Penny W.It would be helpful to know the total volume of the gas tank to accurate estimate how much gas I needed to buy before returning it. That's something the company should do--not this particular agent. Other than that, I've never had such a pleasant experience with U-Haul. Excellent customer service. Christine went above and beyond to help me out. Plenty of trucks to choose from. Good location right off the highway. Although I didn't need them, there were even blankets and a dolly to use inside the truck. Amazing customer service. HIGHLY recommend this U-Haul location.
Thelma S.Cruise control would be nice.
Blackburn H.I had a horrible UHaul experience, though I don't specifically blame this dealer. My original reservation was at a different location, which was closed and the app sent me here, though there was no one here either. When I finally got the van after an hour of waiting the front was extremely dirty and there was animal hair everywhere and broken glass on the floor. I documented this on the app and told the company and reported it on the app when I returned the vehicle. I return the van with a full gas tank after only three hours of use and I was still charged a cleaning fee, which I tried to dispute and never heard from the company. Not recommended.
Sabrina C.I didn't get my $100 deposit back. No personnel available.
MIKE W.The customer service was outstanding! I had a really positive experience at this location.
Larry C.Lots of space to maneuver for dropping off a trailer.
Stephen Z.The people involved with this location hands down are the best people to deal with. I wish I could only deal with people like the ones I've met down there at Dad's Toys. Friendly, helpful, and generally looking out for the customer. I cannot say enough about them.
Ric L.Great customer service!
COLEEN D.Kristine is AMAZING!!!!!! I had such a difficult time finding availability and the main scheduling department informed me I would have to change my pickup location. That change led me to drive over a hour just to pick up the truck!!! I was also told the location was closed so I would have to pick up the following morning. I decided to call Dads Toys directly and they in fact WERE OPEN! Kristine went ABOVE and BEYOND to make up for such an inconvenience!!! She even told me she would come back to the shop to get me a truck! Kristine cares about her customers!!!! I could not be more thankful for her and all she did! I highly recommend calling locations directly instead of using the scheduling department and speaking directly to the owners. I'm so glad that I did (eventually) and got to meet Kristine! It was so great to have real, authentic customer service!!!
Jessica K.Provide preferred directions on the website (Best accessed via highway 50)
Christine P.Great person, I will go again and also tell all my friends to go there.
Abhijit S.Truck was ready on time and check-in was quick and easy. Great service!
William F.Super friendly staff! And a really cool shop!
Zachary S.The U-Haul computer and reservation system is absolutely awful and unreliable. If it weren't for local shops like this one going above and beyond to keep things straight, U-Haul would be out of business.
Amy W.I made a special effort to return the vehicle prior to closing time and there was a handwritten note on the door that said the owner would be "back by 4" on the previous day. So I guess they just never opened that day?
Michael W.The owner was extremely accommodating, offering to meet us at Walmart to return our deposit since she had left the store a bit early. Then told us we could drop the trailer back at the store anytime after.
Wayne O.Make sure there's dullies in the truck.
Deborah C.