Customer Reviews for Dads Automotive
(U-Haul Neighborhood Dealer)

164 reviews

1210 N Townsend Ave   Montrose, CO 81401

(970) 497-1105

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(970) 497-1105

1210 N Townsend Ave
Montrose, CO 81401

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck was clean, but halfway to my destination the check engine light came on. It ran fine for the two days, but the light remained on the entire time.

Dana R. 
Rating:
5.0

Customer did not leave a comment.

Twyla R. 
Rating:
5.0

Customer did not leave a comment.

dave L. 
Rating:
3.0

We set our pick up and had to move it a week due to a emergency visit for a badly cut hand. When we drive over a hour to pick up the unit..... the reservation was moved up 2 hours.... we sat for2 hours with the guys we hired to move. Ordered 4 bundles of moving blankets and got 1..... but still charged for 4. We accomplished our goal however it was not without drama.

Mike S. 
Rating:
1.0

They issued an additional $130 charge to my credit card for days that I did not use the equipment. This was without any notice or signature from me. Proceeded to disagree about the charge. Finally issued a refund which has yet to go through on my credit card. Lady who I spoke to was rude and condescending to me when I was rightfully frustrated to receive unauthorized charges. I will never rent from this location and will always refer others to go elsewhere after being treated so poorly.

Trevor K. 
Rating:
5.0

Great, friendly, service!

MARK M. 
Rating:
3.0

Rented a furniture mover ($7) that was unavailable and unknown until check in. ordering one does not imply availability. There were only 2 people trying to move their furniture (some very heavy) and the missing furniture mover would have been extremely helpful. Must be a first come, first serve basis even with a credit card to hold it. Everything else was ok. So word to the wise, don't expect anything to be available if they can give it to the person ahead of you or they didn't have one to begin with. I'm going to buy one ($50) since we have several more local moves from our homes to a rental and from rental to home being builit..

Lana C. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle C. 
Rating:
5.0

Can't say enough about the staff a Dad's! They saved us from having a Bad experience with dealing with U-Haul.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
3.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Toni A. 
Rating:
3.0

Customer did not leave a comment.

JOHN PARKER M. 
Rating:
5.0

Deb is the BEST ever UHaul manager I've ever dealt with. Her cheerfulness, kindness, and understanding are well above all the rest. Thanks

maryjoy M. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
4.0

Parking lot is difficult to access, entrance to facility not clearly marked and big potholes in driveway.

Jeff W. 
Rating:
5.0

Helpful staff. Very friendly. Thanks.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

ben W. 
Rating:
5.0

Customer did not leave a comment.

Edwin H. 
Rating:
5.0

Very friendly

CECILIA C. 
Rating:
5.0

Bev was extremely helpful for setting up my last minute rental. Professional and helpful while juggling several calls.

Dick H. 
Rating:
3.0

Phone app didn't work for return of the truck

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Felipe C. 
Rating:
4.0

Customer did not leave a comment.

Jon H. 
Rating:
3.0

Closed Saturdays. Even after I complained that you all had unilaterally changed my drop off to a location closed Saturday and then asked you to change it you didn't. Then, your phone app (which tries to ask permission for my Contacts -- go to hell Uhaul) wouldn't run. I spent 90 minutes sitting in the parking lot, wading through 3 Uhaul phone operators, just trying to return the equipment. You suck.

RISSER E. 
Rating:
5.0

Customer did not leave a comment.

Maia G. 
Rating:
5.0

Customer did not leave a comment.

Tanya T. 
Rating:
5.0

Customer did not leave a comment.

Felipe C. 
Rating:
5.0

Customer did not leave a comment.

Kent S. 
Rating:
5.0

The staff at Dads where I picked it up were awesome. Would recommend them to everyone!

Keli G. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA O. 
Rating:
5.0

Brand new truck. All went smooth.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

michelle B. 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
3.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Milton H. 
Rating:
4.0

Customer did not leave a comment.

April C. 
Rating:
3.0

I had to drive from Cedaredge to Montrose to get a UHaul when we have several UHaul dealers in the Delta area. This made it extremely to get all moved and get back on time. In addition I had to pay mileage to and from Montrose so my bill was way higher than it should have been. Quit renting Uhaul trucks to UPS and FEDEX and have available for customers who need them to move.

jim M. 
Rating:
3.0

Short in running light caused me to have to stop for night in hotel. Fuse fixed on vehicle and had to drive last two hours at night without running lights due to multiple blown fuses.

Brian D. 
Rating:
5.0

Friendly and professional...thanks!

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Super helpful and the nicest people!!!

denise K. 
Rating:
4.0

We were greeted by the attendant while she was already helping several other people at the time. She seemed to have a great system for busy times. She has been helpful each time we called or dropped in. Our truck was quite dirty, but were thrilled to get the large truck and realized how busy this time was.

Sara A. 
Rating:
5.0

Customer did not leave a comment.

GREG R. 
Rating:
5.0

Nothing. The staff at this location were absolutely great! So pleased to find a uhaul location with such great customer service, all the equipment I needed, and conveniently located.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
5.0

Customer did not leave a comment.

JIM R. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Deb at customer service I very helpful and goes out of her way to provide great experience. Very knowledgeable and friendly

Cathy B. 
Rating:
4.0

I reserved a 26 foot truck for a one way move from CO to Arizona. Due to the previous customer not returning the 26' truck on time I was relegated to renting a 20' truck. A 26' truck was available at the pickup location but UHaul was unable to provide permission to use it for a one way rental. As a result I had to leave behind some items that would not fit in the smaller truck.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Exceptionally helpful and friendly staff.

Matthew S. 
Rating:
3.0

The location was closed when we arrived. The self-return program is kind of cludgy/ a hassle but okay.

Patrick H. 
Rating:
5.0

Outstanding service

Adam D. 
Rating:
5.0

I think the truck could of been cleaner and the transmission struggled shifting. it ran pretty good and did not break down so I was very pleased. all staff at pickup location were extra handful.

Steven E. 
Rating:
5.0

Easy to drop off and return and the staff was extremely helpful with obtaining a ride to the airport!!

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

National computer system needs to be fixed. Location I choose didn't have the equipment I needed so was transferred to another location with no update to me. Luckily I called with a question so I knew it had changed BEFORE my pickup date. Even with online check in the process the person had to do and redo was rather ridiculous.

Rebecca K. 
Rating:
5.0

The staff was awesome!!

KATHRYN H. 
Rating:
5.0

Great location and very good service. Dab and Levi are great to work with. I was in and out quickly.

Dan H. 
Rating:
5.0

Definitely recommend, Deb is easygoing and friendly and location is very easy to access from main road.

Annie C. 
Rating:
5.0

Seamless transaction. The correct equipment at the right price. Thank you!

James H. 
Rating:
5.0

Deb handled everything professionally from start to finish Great customer service!

Ron S. 
Rating:
5.0

Dads came through for me but the actual reservation was a bit of a nightmare. Nobody ever contacted me or assigned my trailer as promised to me after driving hundreds of miles and reserving early. My preferred/reserved location did not have one and wasted their time and mine trying to locate one at another location plus created a lot of stress.Luckily there was one at Dads but the situation could have been avoided if reservation system worked properly.

Todd W. 
Rating:
5.0

Floor and ramp had visible motor oil which held us up considerably since WE had to clean it so no one would slip and fall while moving heavy furniture. Had not Even been swept out and cab was dirty too Not happy.

carter S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Be willing to have difficult tailgate closures on box trucks fixed instead of shrugging shoulders.

William B. 
Rating:
5.0

The service at the location was amazing. However, I got an email at 8 pm the night before saying my rental was cancelled that I was supposed to pick up at 8 am. Not impressed with the communication between online reservations and the actually location. Ended up having to drive over an hour each way to get a significantly smaller trailer than the van I had reserved 2 weeks prior.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

This location and Deb who waited on us were excellent.

Jeff P. 
Rating:
5.0

Deb did a great job with equipment clean and ready. Check in and check out were seamless. Thank you. Wish every rental was this smooth! Ron

Ron S. 
Rating:
3.0

Customer did not leave a comment.

justin B. 
Rating:
1.0

Offered no help to hitch up. I had to look through their yard to find the right one. Had to make a 300 mile round trip just to pick up the trailer. My basic disgust with the whole experience is with U-HAUL corporate and not the local dealer. The on-line experience was slow and unhelpful, the phone calls to the 800 number were similar. I was offered compensation for the long trip to pick up the trailer and then told by another person they can't do that and maybe the person who offered it was "new".

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

gary S. 
Rating:
3.0

Made me unhook it.

Kent S. 
Rating:
3.0

The person that helped me with my rental was very nice and very helpful

Jeffery P. 
Rating:
5.0

Very friendly!

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Glenmar G. 
Rating:
5.0

Customer did not leave a comment.

Barry R. 
Rating:
3.0

Customer did not leave a comment.

Tara P. 
Rating:
2.0

I had to pick up my truck 45 minutes from my home. I picked up my trailer 5 minutes from my house.

Tod S. 
Rating:
1.0

The lady was very rude and did not explain anything to us!!!

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
4.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Clean and well maintained vehicle. Fast check in with professional and courteous staff. Thank you!

Susan Z. 
Rating:
4.0

Customer did not leave a comment.

Shelly C. 
Rating:
5.0

My very best experience ever

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

A huge gas leak prevented anyone entering the business so I never got close to the building when I dropped off the uhaul truck and everyone was scared the building could blow up so it was a scary situation.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Excellent customer service and very helpful.

Sindy R. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
No reviews have been submitted for this location.

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