Truck was in great condition and the transaction was painless. Would recommend Dab's Glass for uHaul rentals!Robert T.
Customer Reviews for Dab Glass
(Distribuidor de U-Haul del vecindario)
Vancouver, BC V5M3H8
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
9:30 a. m. - 1:30 p. m. / 2:30 p. m. - 6:30 p. m.
9:30 a. m. - 1:30 p. m. / 2:30 p. m. - 4:30 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This man, Fred Cronin, needs a serious re-evaluation. He is completely unprofessional and is an absolutely terrible representative for U-Haul. He was terse and rude when I called to politely ask about missing extra equipment I paid for, he promised to deal with it "Tomorrow", which was unsuitable as that would've been after the return period, and I would've been hit with a non-return fee for the "missing" equipment on the rental. I arrived in person hoping to see it done in a timely fashion. He made up a very obvious lie about "Not being able to find my truck number" (Try looking up my name? Or appointments around the time?) and SHOUTED IN MY FACE over me as I was trying to explain the issue. Like a small child he kept repeating over and over at the top of his lungs that he wouldn't help me. I was half expecting him to plug his ears, too. He then hid in the back and slammed the door on me, continuing to yell through it and insult me too. I had to call the company line to get a refund on the equipment I never saw. I have never had a customer experience as terrible, unwarranted, or nonsensical as this anywhere. He wasn't even willing to hear the issue, much less do anything to solve it. The ease at which he lost his temper was incredible, and I am certain this is not the first time this has happened to a customer. He also told me unprompted that he was "Friends with the regional manager", which I assume was some sort of threat/gloating that he would get away with scamming me? I would hope that, if it's even true, the RM realizes keeping him on the payroll is a bad investment. His whole store reeked of weed. (It's a smokeshop... I had thought it was a glass repair place when I reserved. Did not see any photos.) I can only imagine he was relaxing in the back having a smoke and didn't want to do any work, so he took it personally when I showed up and was about to make him do his job. The 2 minutes it would've taken to fix the issue was too long for him I suppose. In addition to all this he was very slow in going through the initial process at pick-up. I and another customer were made to wait a long time while he repeatedly and loudly blamed the U-Haul website. I am pretty sure he was simply mis-entering data. As for the equipment condition, there were stains on the seats, mud all over the floor of the cabin, and the truck lurched and thunked every time it shifted down into 1st. It smelled a bit like a locker room, Axe body spray covering up sweat.Joel S.
Great customer service, would rent from this location againJens P.
El cliente no dejó un comentario.James S.
My only complaint is that I was charged for a dolly rental when I did not rent a dolly. I tried to phone the business, but it doesn't have a phone number. That put a bad taste in my mouth regarding this location.Darell B.
El cliente no dejó un comentario.Victor J.
Fast and convenient for meWING C.
El cliente no dejó un comentario.Robert W.
Fred was very friendly and helpful. Thank you.Lup Francis C.
El cliente no dejó un comentario.Christina G.
There was no parking near the location. The staff was excellent.I handed them the keys and they took care of the vehicle. The parking is the problem with this location, not the personelle!Russell R.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Aleksey Z.
Good experience! Very good truck! very comfortable and secure travel from Terrace to Vancouver! Thank you and we will recommend your Services!!!Carlos E.
Very bad websites sign up service. Website and check in service needs to be redone.Jared M.
I was charged for 100 miles when we only went 15 at most. Fred was friendly and easy to get along with but I was way overcharged. It was ultimately my mistake for allowing him to close out the contract without my being there. I hope the charge is yet to finalize and I'm overreacting here, but the way Fred moved the contract along without me, leaves me feeling unsatisfied.Jesse C.
We were scrambling to find a van on month end Sunday and these guys came to the rescue! Emily on the helpline who found us a nearby van and Fred at the pickup location were very helpful!! Only critique is that The 10ft truck wasn't a smooth ride and you felt every little bump in the road magnified 100fold but it got the job done. Thanks again you guys were lifesavers.Simon T.
El cliente no dejó un comentario.ALLEN B.
Good service and friendly.ben H.
El cliente no dejó un comentario.TAT BUN L.
El cliente no dejó un comentario.Tri L.
El cliente no dejó un comentario.winston J.
Manager was very helpful and worked very hard to help us.Susan P.
The guy was very rude and absolutely had bad customer service. I honestly think he was under the influence of Mariguana. He had a temper issue and didn't want to listen to my concerns about initial gas levels. Absolutely bad location representing U-Haul.Ahmad E.
El cliente no dejó un comentario.Ava J.
El cliente no dejó un comentario.Ely B.
Worst customer service ever. The owner was terrible from start to finish. Always get great service from UHAUL but this experience was the absolute worst. If your reservation gets moved here like mine, cancel it and select a new location even if it means driving farther. Plenty of great locations to rent from but this isn't one of them.Michael C.
Very convenient location. Everything was straightforward, pretty simple and even though I reserved on a Sunday at noon the service was great!Julian O.
My invoice is 71.71$ cad they charge me extra 13.50$ for fuel and they charge me 181.47$ cad so please correctNacer K.
Fred provides excellent service!JOHN B.
Fred was an excellent representative and I will definitely return to this location.MICHAEL M.
El cliente no dejó un comentario.Ryan B.
The location was wrong for pickup but the person at that location help me and was very competent. Great truck and quite reasonable price.Michel T.
Hi, We had a great experience with Fred. He was accommodating, friendly and the truck was great. We highly recommend this establishment and will be using Uhaul with Fred again. Thanks, ClaireEVAN D.
El cliente no dejó un comentario.Haci K.
The customer service at 1766 Renfrew was very bad. I have never been treated so disrespectful in my life while being provided a moving service: He actually told me to Shut Up! Personally I think he should be terminated for his behaviour. I would also like a breakdown of the overage charges, due to having to complete the move over 2 days vs. 1 day.Lezlie T.
There is an issue and i was trying to deal with it was told not to worry about it and was sent a bill for an extra 2500 dollars for damage that I did not do. I replied to thier email with the info and they have not got back to me.Take pics of everyting including the roof.DANIEL R.
It would have been a bit more helpful if the person in charge was a bit more knowledgeable about how U-Haul worksPedro C.
El cliente no dejó un comentario.Vishal G.
Location even workss after hour and holidays. GraciasVU N.
El cliente no dejó un comentario.Bener Y.
Promote this manBryn B.
Nothing, it was very smooth and the staff was quite helpful!Jaiden K.
We had an amazing experience with this location, the manager was so funny and helpful! We got everything we ordered and he even helped us with our checkout when we were running behind schedule and didn't have time! The next time I need to rent a U-haul I would absolutely choose this location again! Thanks so much!SIERRA O.
Excellent service! Very clear communication, and very affable. The truck was as ordered and clean and ready to go. The proprietor gave us tips about parking and the like. Would definitely use again.David L.
I was unable to upload photos of drywall mud left by previous renter. (App only allows upload from live camera, not photos) I was overcharged on my rental, location owner was helpful in giving me direct number but 'can't do anything about the overcharge'. I had to call to deal with incorrect billing amount. Bill was eventually fixed, this is extremely frustrating, but seems to be typical with a U-Haul rental.THOMAS V.
El cliente no dejó un comentario.Francisco F.
The person working there was very helpful and very friendly.ANDREAS K.
Please clean the carHAMIDREZA O.
El cliente no dejó un comentario.MARK G.
No issues: service was friendly and efficient.ERIC W.
Lovely dealing with Dab Glass. Always a smooth transaction and friendly service.CHRISTINA W.
El cliente no dejó un comentario.JoÃ£o Victor M.
El cliente no dejó un comentario.DONGYOUNG K.
El cliente no dejó un comentario.KENNETH S.
El cliente no dejó un comentario.Ghasem B.
Bad and unprofessional service.ALI I.
U Haul overall was not the most organized to work with, however, the fellow at this location put everything together and it was a positive experience. Thank You.TUIJA S.
El cliente no dejó un comentario.ASHKAN T.
Not much. Fred was awesome!JOANNE R.
Friendly service and I really do appreciate the Uhaul online return where I can upload photos of the interior, location, mileage and gas level. It removes any potential for disagreement regarding damage or additional surcharges or mileage.ADRIAN A.
Fred at Dab Glass was Very helpful and professional. I cannot say the same for U-HAUL - I will never rent from your company again - first, the system allowed me to book a 4 hour rental starting at 10am when this location doesn't open until 11:00am - Fred kindly came in earlier to help get me going BUT by the time we waited for your website to process the rental, I wasn't able to leave the location until 11:15am - meaning I only had less than 3 hours to use the van returning it. Secondly, I couldn't change my pickup time to a later time on your website - it kept saying try again later or could not convert this reservation - so I tried calling your 1-800 number. I was on hold for 40 minutes from 10:05am to 10:45am until the line rang but no one answered - instead the recording said that I would have to wait Another 48 minutes before a person would be available!!! Thankfully Fred had just arrived, but couldn't change my reservation pickup time - he said that he would be opening earlier in future to keep this from happening again. Thirdly, I needed the full four hours for my move - so I called Fred to make him aware I couldn't return the cargo van until 3pm (traffic was horrible), he said that was fine. But I note that my Rental Charge was $39.90 not the $19.95 rate as advertised for four hours - and the collision insurance was $30 not the $15 I agreed to. I realize this weekend was a typical busy moving weekend, but your company should hire more call centre operators and I don't appreciate being overcharged and unduly stressed on an already stressful day.Julie S.
The cargo area of the truck had lots of dirt, sawdust, woodchip debris inside, had to sweep it out before loading our boxes. The roof of the cargo area had a leak from the large dent, just behind the driver seating area, it was a rainy day today and our pillows got wet. Otherwise staff was efficient and friendly, got the truck checked in quickly, explained everything and had me on my way quickly.Harvey H.
Fred from Dab Glass is awesome. He is accommodating and amazing to deal with.Mark W.
Please start accepting other forms of payment. Debit, cash, prepaid creditâ€¦â€¦accepting nothing but credit cards is a huge nuisance.Claire A.
I had good service and people there was professional I can probably can go back .Maryam E.
Fred is awesome. He is the best person that I have dealt with from any Uhaul location and I have been renting from Uhaul for a very long time. Dab Glass is a very convenient location and I hope to be able to rent from there again.Mark W.
Did not expect to get my uhaul at the same place I could buy a bong. Smelled of weed and felt shady and unprofessional.Hallah K.
Got very good help from Fred, clear explanation, very helpful Thank you Fred!MINH N.
Terrible experience, extremely poor website user interface, and lots of none sense rules.Zamanianiali S.
Very nice customer service by agent who gave me the keysKevin M.
The agent in this place is smoking Marijuana in store.Abdul K.
Owner was condescending when being asked questions.BRENDAN W.
El cliente no dejó un comentario.Rafael N.
Very easy and convenient online booking, check in and returning procedures , nice service, fair price, highly recommendedQing K.
El cliente no dejó un comentario.Kathryn M.
I was charged for insurance $15.00 that I did not want or request at both time of reservation and pick up. Staff was very unfriendly and unprofessional. I would like my $15.00 and taxes refunded. Thank you Previous dealings with Uhaul have been great but this agent should not represent your company.Brian C.
From now on I hope to always use Dab Glass as my Uhaul pick up vendor. The customer service was excellent and finally I received a clean van after a very dirty van experience the last time at a different location.Mark W.
Everything was smooth and efficient!Krystel C.
Fredrick was so helpful and provided excellent service. I will definitely use this location again.Bill B.
I had not used the mobile checkout for Van return before. I took a picture of the odometer and fuel guages like the agent told me earlier. I then dropped the keys through the slot. Only then did I realize I had to go through a while song and dance regarding various photos. By then it was too late. Otherwise everything else was seemless. ¡Gracias!ROSS E.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Ivo M.
I was charged fuel fee even though I filled the tank right back to what it was when I picked up. I called U-Haul and they issued a refund but I don't appreciate the owner at this location charging me in the first place.TANISHA J.
Recommending this location is not applicable because you changed the location on me. This is the second time in a row you have done this.Kyle D.
Charged 5 times by putting the estimate of 100 miles and did not send us our money back for the actual miles we used which was 20 miles.Karan J.
El cliente no dejó un comentario.ERIK P.
El cliente no dejó un comentario.Kenji I.
I was back at the location at 350 to return the truck. there was no one at the store with a note saying to call for access. after spending 20 minutes trying to access the building I had to leave and come back to return the key. I was then charged for an additional rental time period. very disappointingGarrett K.
El cliente no dejó un comentario.Karen M.
Dollies not provided, shop closed moments after picking up truck (during regular hours) and did not provide further assistanceSuzanna C.
I drove 29km but was charged 100km. I also paid $29 to refill it which means it wasn't full when I received. The owner was very rude as well.MARTIN O.
The have not yet been refunded for the miles I didn't use. I was charged for a hundred miles and only used less than half of that. I was charged for moving pads and didn't get any. Please helpMICHAEL A.
Frustrating experience trying to book the U-Haul. I reserved for a specific time and had it cancelled without any notice (no email, text, or phone call). I had to re-book it, and didn't receive any confirmation call. Then had to go into the store and re-do reservation process before receiving the U-Haul. U-Haul vehicle and pricing structure itself is decent enough, but the reservation process is so frustrating I don't want to do business with them again.SEAN H.
I didn't order any extra coverage and you are charging me for. Your fees are completely deceiving.WARREN A.
El cliente no dejó un comentario.Holly L.
The owner of the store was 20 minutes late and then got mad at me that I hadn't done the online sign in and said â€œyou could've saved me a lot of timeâ€. This was again, after he was 20 minutes late. I'm extremely disappointed and am not sure I'll use uhaul again.Nathan K.
El cliente no dejó un comentario.LEO M.
The blankets added to my order was not provided nor refunded. The retailer was erratic.Rodolphe P.