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Daniel S
Customer Reviews for DME Auto & Custom Truck LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tami was amazing and extremely helpful. I've rented at other facilities before and she was the first agent that actually cared enough to explain different options. This location will be my go-to from now on for my van rental needs.
CYNTHIA VVery nice people and easy reservation
Richard FI had gone to the location drop off location as stated in the contract by the scheduled time only to have no one there to check the vehicle. The gentleman that was there did not know how to do it and said they will be back in an hour and he said he would not that I was there and dropped off the truck. I could not wait for the guy because I was in so much pain from the infection on my back, I decided to go to a doctor and I would come back. Two hours later the entire drop off location was locked up with no one there. So I called customer service and explained to them what happen and she told me that the vehicle could have been done remotely and i could be charged more for not turning it in properly. I dont understand if that was the case why was I not made aware when I rented the uhaul. I really needed to talk to someong because I had bins that needed to be checked in and documented problems with the truck throughout my use. I had roadside service come out and they were not able to fix the issue, which caused delays in my move. The key got locked into the ignition and could not be removed or fixed apparently. I had to stand guard and watch to make sure no one took off with the u-haul because the key was stuck and anyone could jump in and drive away. I could not lock the doors because then I wouldn't have access to it. Overall the u-haul experience has been a awful one and for the price I paid for it will make me think twice about renting from them again.
MICHAEL BI originally chose a location closer to me, but then the location changed on me
Kristopher GSuper easy and convient!
June HFix your site for checking in and returning vehicles, lots of errors, kicked me out a few times and had to start again which was very frustrating
Keith BTami was extremely helpful and polite. The best UHaul experience ever. Thank You.
Andrew GThe pick up process with UHaul is ridiculous. What is with the verification process where I have to give another phone, contact? This caused a big issue for me. My husband and I were renting the truck, why does anyone else have to be involved? We sent you my husbands picture along with the front and back of his license, why is more needed?? We got to the location to pick up our truck at 10:45, we didn’t pull out with our truck until 11:40. The hold time when I called uhaul was ridiculous. I finally hung up since no one ever came in the phone.
Donal KIt worked out perfect for me as it was close.
Annette Svery friendly
Richard Swill only use this location if possible!!
Michele AVery good customer service. Vehicle was clean, gas had as much as they said it would have. Great experience.
JAMES Mwoman super friendly
John KEverything was perfect, we have rented about 4 uhauls in the past few months from different locations, this was our first time at the Kumry Rd. location and this was the absolute best experience. We will definitely be using this location every time we need a uhaul. Tammy was fantastic! Super knowledgeable and extraordinary customer service, she made the process smooth and easy. I would highly recommend!
Victoria BPick up was horrible. Your on line system was one of the worst things I’ve ever experienced. I got there at 7:10 and didn’t get my truck till almost 9:30. The place was closed but fortunately a mechanic was working on something and he called the owner who then contacted UHaul and I finally got my truck. The help line wait time was 1 hour. That is unacceptable. I would never recommend UHaul on line but the dealer was more than helpful and I was pleased with them going all out to help
william mI would have to say I have worked customer service for 30 plus years and the customer service in that particular location was amazing top notch I would go there every time
Michelle NTammy provided absolutely fantastic customer service! She listened to what I needed, explained everything to me, and helped to make our move a lot easier. This level of excellence will keep me coming back to this location. Thank you! Sue H.
Anthony Heverything was great
Jacob HIf you're not familiar with the area it would be difficult to locate. Its on a rural country road. The phone approval took an hour to upload pictures and get approved. It took an hour off my move time. It was very frustrating. I won't use it again. I don't recommend this service. On line assistance took forever. Not a happy customer.
Keith HThe location was fine, but UHaul service SUCKS! I’ll never come back to use your trucks. We accidentally locked the keys in the truck while it was running, and I was told I had to call a locksmith. Fuck that, I paid $200 for the day that included roadside assistance for that exact reason. Your customer service sucks ass.
Bridgette Tgetting the varication code for the lock box that took 45 mins
Caroline MOwner/Managers of this location were kind, patient, and very thorough. They went out of their way to help our u-haul adventure be a successful + one.
Russell BI have used Uhaul many many times but have never received the service like I did at DME Auto. Uhaul should be I'm proud to have someone like Cami representing their company.
Carl BThe team was very helpful and knowledgeable at this location. Excellent job! The equipment was in great shape and was exactly what I needed. Thanks and Merry Christmas!
Paul Hrenting a truck from uhaul was an absolute nightmare. on my way to pick up the truck I got a call that I had to pick up a truck somewhere else which was about 60 miles away from the original place I reserved a truck so that was quite a bit of extra gas I had to put in. I ordered 2 dozen furniture pads and they we not in the truck at time of pick up and I never recieved them but ofcourse I didnt get refunded the money. the place wasnt open and is in the middle of nowhere with barely any cell phone service so trying to check in online didnt work. sat on hold for almost an hour till someone finally answered. at time of drop off they tried charging me an extra 300 dollars saying I drove almost 700 miles when it was actually just a lil over 200 miles.
Christopher Wkeep up the good work
ALEX Cwhen I called for a reservation they took my credit card information and told me they called me back, they called me back to give me the location of pickup and they told me 24/7. When I went to pick up the truck, I found myself uncomfortable because they didn't explain what 24/7 meant, and it took an hour before getting the keys and I had to call my son to be helped. I suggest that when someone books, it's important to explain what 24/7 means and if they know how to use 24/7. Best regards Alex
Alex CVery nice staff there ????
Eugene GThe people at the pick up location were great. Could not have been a better experience.
DWIGHT PWe were a half hour late to our obligations due to my case needing approval. Could have done this in person and been in and out
Nick D