Customer did not leave a comment.
Bob C
Customer Reviews for DF Beaton Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van had a fueling issue that made for lower mileage. The charge per mile was outrageous. I will look into other options in the future.
Mark WDropped rental off early and they were very accommodating.
janet mAwesome depot
Douglas LEasy location to drop off.
Zachary CJust dropped off the trailer here because it was closer to home.
Jennifer MQuick and easy drop off location
Zachary CThe truck I rented 26 foot box, I was advised by the USA call centre would get 10 miles per gallon, we drove very very carefully to conserve fuel and we only got 5 miles per gallon. I asked for a partial refund and the USA call centreadvised this was up to the local dealer which is nonsense UHAUL owns and maintains the vehicles..I would really think twice before renting from uhaul as they have NO service, they defer to the local location which in this case has nothing to do with the problem. VERY VERY POOR ownership model that UHAUL refuses to own their problems.
NEAL LWhen received the final total for payment, was higher than on receipt. When I called was told cannot help as contract was closed and I have to call UHaul to get my money back.
Philip CTail lights did not function properly when I arrived, had to wait until repaired.
bertie aDue to vacation/illness the attendant at station wasn't certified to release the truck and we had talk on the phone with a rep for 20 mins. It was probably a unique situation. It all worked out.
John SNo complaints
Olive GIt all went well.
Peter MEverything was perfect, the staff very helpful, just like the first time I rented from them. Thanks! B&E
Edward mGreat customer service.
Brian IEquipment needs to be inspected more often. This is the second time I went to the location and the trailers were not road ready.
Damian MI had the go ahead to store the trailer at the Uhaul yard in Dartmouth from an agent on the phone for overnight but was turned away when I tried to park it. The place I was staying had no driveway or curb parking this caused a great deal of last min. greef
John BOwner was super friendly and helpful
Luke WIt's amazing how companies want to hear feedback from you, unless you need money refunded. Then no reply, so typical. I received my invoice and then a link if there was an issue, I filled it out as I was improperly charged and of course, no response!
Jeremy RThey couldn't have been more helpful!
Graham PMy name/address details didn't come through to the agent for some reason so it took a few extra minutes to complete the transaction but it wasn't a big deal and we were on our way quickly.
Heather HGo visit this location. Yuck. Dangerous. I had to walk through a filthy garage with jacked up vehicles on either side of me. It was dangerous abd uncomfortable and filthy. The guy had no clue what he was doing.
goldie bOriginally booked trailer from Digby to Chéticamp. The drop off location online said Baddeck was the closest location. After arriving in Chéticamp I called the Baddeck location and found out they had stopped Uhaul services and were no longer a drop off location. I called DF Beaton Service center and they gave me a contact number for Uhaul to sort the problem out. A couple mins on the phone and got the Drop off location changed to Port hood, which wasnt to far out of the way. 24/7 drop off was very convenient!
Alexander RGreat equipment, clean and user friendly. Exactly what you want. No Surprises!
David CThis was my first uhaul rental. It was TERRIBLE!! First there were none avail in my location after telling me there were. I had to drive over 2 hrs to pick one up. Got there for 1030am.... rented it out night before and had to wait till after 1 pm before it came back. I could have been back home and loading up. It cost me 95 dlars to fill it when I picked it up and by the time I got home the 2.5 hrs it qas on half a tank. Customer service were very friendly and when I dropped it off they were great but the overall booking is very unorganized. Should be revamped for sure. Driving the uhaul was much easier than I expected
crystal sThis location is quite a far distance from my home, an hours drive. So not convenient. Also the computer system was down and so I had to do the check in on my phone using my data and the wifi was really poor. This took me over 30 minutes to do. And there was a crack in the windshield of the truck and I was worried to be charged for this. This should have been noted somewhere and acknowledged. The plus was the owner And staff of the garage were extremely friendly and helpful. I feel the deficits of my experience don’t reflect on them.
Jennifer DVery helpful and responsive. Great service.
Brian Cgreat service
Brenda RI rented a 26 foot truck online one week before pick up date. I was given a smaller truck and trailer day of pick up which did not suit my needs. I understand the policy of first come first serve however the whole point of pre booking was to make sure i had large enough truck.
carolyn mVehicles with better mileage or ability to rent a smaller vehicle that fits the task for LTL and not have to return to departure location....service from Dartmouth N.S. Dispatch Centre was excellent
brian bApent 2 hours on the phone juat to find a uhaul location, this was the only one around they told me. When i got there they said there were many locations. Had to spend a good 30 minutes on the phone at the garage to find out nothing was bookes properly, even had a made up email address on my profile etc. The trail had a lot of rust on it, wasnt able to get the straps out of the ratchets when i reaches the drop off location for the car, had to soak the ratchets in penetrating grease overnight. Was a struggle but managed to get the straps free.
Rene LEXCELLENT SERVICE!!
karen gThere was no problem on the business end.It would have made moving easier if some tarps for covering boxes and furniture were included for use. A ramp for rolling up heavier articles would have been helpful.Thank you.
Coline CMy pick up time was booked for 1630. When I arrived there wasn't any staffed trained for uhaul. They called someone who was 20 minutes away. Just then the owner arrived but he was busy doing something else. After 20 minutes, I was told trained staff member was stuck in construction. Meantime the owner who was trained left. I waited another 15 minutes and the owner called to notify that Uhaul would call the site and take my payment over the phone. The phone was in the garage office with no privacy. Everyone could hear my conversation. It was difficult to hear because of the busy office. The person on the phone had to repeat several times. Very unprofessional experience.
Murielle DAll good.
wayne bfor a small community, service station it's ok, however U-Haul doesn't seem to be much of a priority to them.
joe dThis is a very busy and congested local garage. The fellow is very amiable and easy to deal with but the property does not give the visual message of a well organized business.
kevin wRate seemed alittle high
ROD MAppreciated the personalized service!
Paul CUhaul should see the location very dirty inside and out! You have to walk through a garage where they are working on cars on hoists very unsafe i would use uhaul again but i would never go to that porthood pick up location. Someone from uhaul needs to do a surprise visit and see how dirty and unsafe it really is!
MICAH O