Customer Reviews for DCI Furniture
(U-Haul Neighborhood Dealer)

Rating:

1.0

Google Maps appears to have a false U Haul station at 2354 W Touhy. There’s nothing there. The gentleman inside DCI furniture was rude, bothered by me, and pointed me to the location where the vehicle was parked at 7107 Western a couple blocks down. This, in the app, is a different u haul location all together. I had never rented an U Haul before so I asked about scanning the bar code and he shook his head and said “You’re not listening. I don’t do the computer stuff. People come and i tell them the vehicle is parked over there.” Upon arrival to the vehicle and barcode location the app wouldn’t let me get the vehicle and said I was in the wrong location. I had to walk back to DCI so that the gps would register, then walk back to the vehicle and scan to get it. I was late and had to extend my time (I didn’t get it until maybe 30 minutes after I had reserved it, but my return time didn’t change) There were no furniture pads that I ordered. I will never rent from this location again. It would not be difficult to be kind and simply explain what to do. I was discouraged more than anything.

Rating:

1.0

Mobile pickup didn’t work for this location and customer service was not helpful at all. Had to talk to 5 different people on the phone for few hours until someone was able to finally help me pickup the truck. Drop off didn’t go smoothly as well

Rating:

1.0

I was supposed to pick up my scheduled rental at 9am on 7/30 as a self-pick up/truck share. However, the location never set up my rental, the office was closed on Sunday, and I was on hold with U-Haul customer service for almost 4 hours to understand what went wrong, find another location, and pick up a different rental. Once at the second location, several hours later, the app and U-Haul website kept getting errors which stopped us from being able to scan a barcode and get access to the truck keys. We were on hold with customer service for another hour before we even got the keys and were way behind schedule to be able to move out of my apartment. It was an incredibly stressful day all due to mistakes on U-Haul's end. I'm very frustrated and will not use these services again.

Rating:

3.0

The whole U-Haul app and self checkin was an absolute fucking nightmare

Rating:

2.0

There's no solid parking around for drop off and no one was available in the store to help (because no one put the furniture pads in the truck that I ordered)

Rating:

2.0

I was charged 23 extra dollars for absolutely no reason, at the time of drop off there was no parking available in front of dci, so i parked on the other side of the road, still technically in front of dci, and they were too many hidden feeses at the at end of transaction.

Rating:

2.0

Have someone knowledgeable with the Uhaul service at the location. It’s a very daunting experience to walk in and the person at the desk doesn’t know anything about your reservation or how to handle it.

Rating:

3.0

I didn’t get my final invoice. I was told an invoice would be sent by email. Still waiting. I did get charged more money but not sure why.

Rating:

5.0

Great customer service from the team at DCI

Rating:

1.0

The person there was not informed that we were coming, he was extremely skeptical as to why I was there. The entire process was extremely stressful. The person there had to connect me with someone on the phone who could look up our reservation. After spending about 20-25 minutes with her on the phone and getting permission to take the keys, the person there wasted my time by asking if I could drive. I was confused and taken aback. They then said it was joke. Bad time for a joke. Completely unprofessional. Also, there was more than 1/8th in the tank in the van? When we returned it it was at 1/4. Further, there was dents and scratches on the van, as well as a displaced board in the van. I spent time in the pouring rain documenting everything. I will be submitting a partial refund request as this was a terrible experience.

Rating:

1.0

The Truck was so dirty and smelly like pup.... Looks like they used it for Animal shit.

Rating:

1.0

We had the worst experience. The guy who checked us in didn't know what he was doing at all and was very belligerent. Check the people you partner with. It reflects your business. They represent you! Do better trainings.

Rating:

3.0

I ordered extra material for moving that wasn't present at this location, but received no warning. The self-check in process couldn't authenticate me, and the alternative options provided were impractical.

Rating:

3.0

The U-Haul online registration was far from quick and easy. I had to do it all 3 times and the person verification call is a ridiculous requirement. This definitely will not be my first choice. Then the location manager couldn't figure out how to open the U-Haul box to get the key

Rating:

4.0

Non at present, overall, it was a good experience

Rating:

3.0

Arrival was a little odd as I entered a store with no worker(s). Confusing. There was no tool to scrape snow/ice off vehicle which is dangerous. Also snow surrounded the vehicle making it difficult to leave. The vehicle was mostly clean for a uhaul and drove smooth. I was actually scared to drive a giant van but it was as easy as my Honda Civic. Drop off was seamless. All in all average experience. If you need a uhaul I wouldn’t say don’t rent from here and I also am not going out of my way to tell people to rent from here.

Rating:

4.0

The ladys are great will work with them anytime

Rating:

5.0

Good Proactive management

Rating:

1.0

Fuel charges and too many emails to reserve the van. Misleading to believe that van rental is $19.95/day but to charge 69 cent per mile in the same city isn't necessary for 4 hours rental. From $19.95, my real cost of renting van that drove 31 miles for less than 2.5 hours total of $72. I could have just hired mover for everything and it would save me a lot. Recommendation to you is to be upfront with the cost and explanation of what to expect. Don't need to receive 6-8 emails a day

Rating:

1.0

Location was closed upon arrival at 10 am - I couldn't get ahold of anyone and had to wait for a half hour for someone to show up even though my reservation was for 10 am.

Rating:

2.0

Open the business on time....The store was closed when I arrived for my 10:00 a.m. pickup No one opened until about 10:15 or 10:20. Then when I was a little late with the 4hr return, I was told I was going to be charged for an extra day. Including an additional day charge for the dolly which was not the dolly that I ordered.

Rating:

3.0

My reservation was for 10a. The store was supposed to open at 10a. No one came to open the store until 10:15. Then it took her another 15 to boot up the laptop. Set my schedule back big time because I had people waiting on me.

Rating:

5.0

The customer service was excellent. Very efficient and friendly.

Rating:

1.0

Fat short Lady at this location was very rude and she was horrible just horrible not supportive. I don’t recommend this location to any of my friends. Service at location is horrible, they don’t have manners to speak with a customers I was disappointed with shit location. When I said that lady that one of wheel has less air in it she said just carry on. U-haul should take the Fantasy from this location.

Rating:

5.0

Thanks uhaul

Rating:

4.0

I don’t like the ladies Talking so mean

Rating:

1.0

At this location, there have no business in moving , there are into furniture selling so they don’t care about the vehicles/trucks/cargos van .period

Rating:

2.0

When I arrived at the location, I had to go searching around the store to find the representative - I tried to call but the phone rang off the hook right in front of me - the storefront is big with multiple show rooms and two stories. There was only one person working and she was in the basement helping customers. I was given no rental paperwork and she did not mention that there was a key drop box. Uhaul told me my truck was due by 930am but the location does not open until 10. I took time off work because I wasn’t aware there was an after hours drop box. There is no parking lot or place to park the truck upon return. I could not ask anyone where to leave the truck because the store is not open and no one has arrived yet. Overall this was a negative experience but could be fixed with a more attentive staff/better communication and customer service.

Rating:

5.0

The location staff is very cooperative and available to help.

Rating:

2.0

That lady who manage she is totally unprofessional and rude you wil lose more customers in future only because of that frustrated lady I think his name is Messa?

Rating:

4.0

The lady at the reception was lacking of good customer services and manner and was very nervous. And when I returned the key another lady told me that I will receive email regarding returning the van and the key, I didn't receive any email although I returned the van earlier than it should be. There should be a proper monitor of the time and mileage that the vehicle been used by the customers. But I am so glad to use Uhaul van, Thanks a lot

Rating:

1.0

I really upset with quality of service and I got charged extra and they don't have answers and its waste talking to customer care i don't wanna waste my time with this nonsense thank you for not providing the service you guaranteed.

Rating:

2.0

I ordered a dolly and moving accessories, of which they had none. I also returned the truck within 5 hours of renting it and it was not logged into the system until 4 days later AFTER the central U-Haul location called me to ask had I returned the truck. DEFINITELY will not recommend the location on 2832 W Devon in Chicago 60659.

Rating:

3.0

The van was not ready for pick up and drive in my opinion. I had made a reservation the day before, but the van was duty on the inside and covered with snow and ice when I arrived. It should have been cleared from the snow and ice at least, but I spent 20 minutes brushing the snow off, defrosting the windows, and freeing up the wipers that were stuck frozen to the windshield.

Rating:

5.0

Customer service was exception

Rating:

1.0

Terrible experience just found out I got way over charged 4 times which is every time I rented at this uhaul, very shady... even after explaining exactly how far I was going which was literally in the neighborhood each time! I am glad I just checked my account and did the math. I better get my difference back. Last time going there

Rating:

1.0

This was the worst vehicle rental experience I've ever encountered. This is not a solely uhaul location, uhaul is an ad hoc service at a furniture store. In person scheduling at the office which is a furniture store, connected by separate storefronts, can lead you entering an empty store of the main location. I nearly wasn't able to pick up the vehicle- they intended to close the office at 7 when my pickup was at 8. The prior user was late for the return. The vehicle didn't have a loading ramp, which was an essential tool I was relying on to move the heavy furniture. On return, I ran into a couple that reserved a vehicle for the day. Unbenoth to them the office was closed for the day. Their calls were not being answered while they stood in front of the vehicle they reserved, yards from storefront. They were out of luck in fulfilling their reservation. I would not use this site ever again.

Rating:

1.0

This is a weird disorganized furniture store that is not adequately set up as a uhaul rental location and reflects poorly on uhaul. It was a very frustrating and unprofessional experience.

Rating:

1.0

I was overly charged at first, the address is listed incorrectly and the lady had terrible customer service. I couldnt schedule the truck n the phone, then she over charged me and now she charged me for an additional day that I did not use the truck. Needless to say this experience has fucking sucked and I WILL NEVER be going back to to this place and will have to think about using Uhaul again when moving because of all the difficulties that I had to endure because of poor customer service and lack of resolution from headquarters. Thanks for nothing.

Rating:

2.0

Didn’t have the dolly I ordered. Gave me the choice of picking up at another location or driving the truck there to get my dolly.

Rating:

2.0

The cargo van I rented was the dirtiest U-Haul I have ever used, you can tell that they NEVER take the time to clean it between clients! Won't be back there!

Rating:

1.0

Truck wasn't at arranged location. When we got to this place, person talking to us was sitting on couch. Never got up, tried to sell us furniture. Mentioned man with us had on dry-cleanable pant, and if could pay $3 to clean pants, he could afford furniture. Girl came to help us later. She was nice. I asked her to come check truck with me so we could verify everything ok. She said no, she had "checked it a little while ago". Found both people to be extremely unprofessional, although girl was better than the man.

Rating:

1.0

Did not explain the process or rules or charges or anything. Handed me the key and said, "it's over there...". I understand charging for fuel, but the $30 fueling fee was never explained and is unacceptable. Vehicle was in rough shape and only had a 1\4 tank to start with! Terrible experience with this location.

Rating:

1.0

Actually I cleaned the truck but still they want cleaning money no good

Rating:

1.0

First off, no one went over the vehicle with me nor explained how to use it. I was not give any instructions and the current odometer statement was not signed or marked. The truck box was dirty as well. The biggest complaint I have is that the person who was assisting me only pointed out that my U-Haul truck was parked outside and handed the keys over to me. When I asked where should I park it when I return, I was told "to park somewhere on the street". It was very confusing and when I arrived to return the truck around 10 pm, I did not know exactly where to park it, there was an open pay-to-park spot available next to the furniture store but the pay-to -park service starts at 8 am in Chicago so I really hope not to receive a parking ticked on my driver's license. I have been using U-Haul services for the last 4 years every time I move and have never had such a disappointing experience.

Rating:

1.0

The tank was quarter full when we got the truck. We got charged for returning it at the same level. There is limited parking in the area. We had to pay for parking when we returned the truck because a random car was blocking the designated spot.

Rating:

3.0

I reserved dollies but ended up having none because this site doesnt have tools. Wish UHaul had let me know this info in advance. I reserved the truck at 10 am but the staffs did not show up to the site until 10:30...

Rating:

5.0

Just help them like us

Rating:

1.0

I had an absolutely horrible experience at this location. For one, I arrived at an empty furniture store. I walked around and said “hello” for about 10-15 minutes before someone finally showed from the basement up to great me. (The first day) then upon greeting me, the UHaul representative said “one second.” Went into the back and took a phone call for about 10 minutes while I stood in the empty store front, clueless as to what was happening. Then, I am finally brought into a back room where I have to stand while the Uhaul representative types in my ID wrong 13 times, calls the Uhaul help line, no one answers, then asks me to try. I try, it’s correct the first time and we move on. After finally getting all of the information logged in on the computer, the Uhaul representative can’t find the keys. So we have to search the store for them. The next day, the Uhaul location has no parking near the building so I have to park it on a side street. (Very frustrating) then, I arrive & enter the empty furniture store and AGAIN no one was around for 10 minutes. We walk out to the car & without even looking at it the Uhaul representative says “you need to move it.” I state “okay, I’m not sure where” and she says “there are spots in the front.” I say “I can’t find any” and she states “they are there.” So I get back into the Uhaul and circle the block for 15 minutes until I finally give up and double park outside with my hazards on and ask for help from the Uhaul representative. She comes out and says “Okay there are no spots. Just park near the fire hydrant” and I state “but isn’t that illegal? I don’t want you to get a towe” and she says “don’t worry about it” so I illigeally Park the Uhaul under her instruction. I feel really frustrated by this experience. I didn’t feel like my representative was attentive, I felt like the pick up location was shady & the entire experience was un organized. I’m so unhappy that I spent $97.00 on this experience, I will absolutely never rent from UHaul again.

Rating:

1.0

This is a carpet store!!! No place to drop off a UHAUL. I had to go to another UHAUL and was paying 2 guys $25/per hour. Wasted at least $50 on this deal...very unhappy. UHaul charged me extra for gas when I was told to only put in 1/4 tank which I did.

Rating:

4.0

The only problem was the location was hard to find because there wasn't a parking lot for the truck.