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ALISA H
Customer Reviews for DC Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cruz is polite, attentive and knowledgable..
Barbara JIt was a quick and easy process, and the person who helped us was very nice, so no improvements necessary.
Gene cHave someone to help find truck or at least point to the location
Mary PVery friendly & helpful business. I will definitely rent a U-Haul trailer from them again.
Kathryn Svery friendly lady who checked us in and directed where to park the trailer.
Jon JGreat c/s from lady at location.
henry cMy previous review was 3 stars, but a subsequent encounter with the staff was very good. The exterior of the drop-off point is an auto salvage yard, with lots of rusting hulks; would be better if they could clearly indicate a section of the lot for rentals. And signage is brusque - 'No trespassing! Don't touch the trucks!" Not welcoming. But the staff, in person, was very helpful.
Dennis BGreat job
ronald tdesignated parking for drop off after hours
Billy pSmall but efficient operation.
John SThe folks at DC Auto were professional and courteous. Very easy and fast to rent the trailer. Overall, an excellent experience.
craig wOnline ordering is sometimes confusing.
Jerry BGive better discounts when trucks are returned within 2 hrs of use.
jessica dJim was a great help!
Michael DAt time of rental be more specific on return location as requested by renter instead of Uhaul selecting return location in destination city
Herbie MNothing
louis aVery kind staff and quick turn around. I do wish the truck had had more gas in it. Capitan is very remote and I was driving to another remote space, with only one gas station on the way. I filled up in capitan because there is often not even cell service where I was traveling to. I wound up putting $50 worth of extra gas in your corporate pocket because I had to make sure I would not run out of gas on a back road. I just was told I was out of luck. Uhaul should consider how they could assist with issues like that. I would have been content with a future rental credit. Now? I’m considering what other company I can use that doesn’t profit over a situation that I had no simple way around.
Jeanette INo hassle drop off.
Forest KUnlike the Lewisville location this service center is excellent
bruce mGood job
Jerome VThe location was full of equipment. Not sure we’re the next customer could have left their equipment.
Ron MI was not informed on totality of charges. Especially fuel charge. Clerk who answered phone May have been busy, but was not pleasant at times.
Bob WVery helpful throughout the entire process! Would highly recommend
Daniel DU Hauls “pick up by phone” failed again. Could not upload pictures for proof of purchase. Operators of service had to be called in, on a weekend, from their home, to complete transaction. If you advertise this option, I would think that it should work. The local operators are super nice and helpful, which is a lot more than I can say for your “phone” operators. I think I was interrupting your phone operators breakfast.
James MN/A
Arthur MImprovements? None. The operators of this location are really nice folks. Very pleasant, very efficient and a pleasure to deal with.
Stephen FNot a thing. Service was great.
stephen fPerson who checked us in was very personable and the process was very fast.
Michele MGlad to have a uhaul rep close.
Fred BI could honestly think nothing👍The lady that helped me I in getting it was delightful, even hooked it all up for me. And was easy to drop it off, really quick.
ronnie lBetter location identity
Earl BNo no need for improvement everything was excellent
luis sThe people at turn in are excellent Uhaul hosts!
Alan HMore trucks available nearer my home.
Aliko FNone
fred hAgent was very accommodating and welcoming.
Chris AThe only glitch that I encountered was mobile check in — after entering all of my information, the website repeatedly gave me a failure message stating that it recognized 3 separate phone numbers (my cell, my husband’s cell, my company phone) as the number associated with my account. If you could fix that bug, it would greatly improve the customer experience , especially during the COVID-19 pandemic.
Julie SEverything was great.
ELIZABETH NPleased with location of dropoff
MARK SVery friendly, professional and helpful. Will use this location again myself. Thank you
Lisa PGreat job !!! No improvements needed.
CHRISTOPHER T