Customer Reviews for DB Mart
(U-Haul Neighborhood Dealer)

161 reviews

1 Humbert St   North Providence, RI 02911

(401) 781-1354

Office Hours

  • Mon-Sun: 7 am–10 pm

Services at this Location:

Contact Us

(401) 781-1354

1 Humbert St
North Providence, RI 02911

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–10 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wanda Polanco 
Rating:
2.0

Please try to service your trucks before renting them to customers, I was given a tuck which had brake problems and so many other issues because I didn't sound right. It took the grace of God to drive that truck safely . 🙏 look into that . Thank you

Tilda Nakato 
Rating:
2.0

The first trailer didnt close so he got another one but but the main chain thats connected to the emergency break was dragging luckily somone pull me over to help because sparks were flying and he let me know that uhaul put my chain on wrong I had 3 kids in the car thank god for that stranger help because clearly uhaul employees can care less

ASMA FLYNN HAKIM 
Rating:
5.0

Customer did not leave a comment.

Dawn Church 
Rating:
5.0

Customer did not leave a comment.

Americo Falco 
Rating:
5.0

I ordered a dolly but it wasn’t there on pickup. Otherwise, a good overall experience

darren MITHCHELL 
Rating:
3.0

Customer did not leave a comment.

stephen cote 
Rating:
5.0

Customer did not leave a comment.

James Quinn 
Rating:
5.0

Customer did not leave a comment.

AMMAD MASOOD 
Rating:
5.0

Thanks!

Cody Moccia 
Rating:
5.0

Customer did not leave a comment.

AMMAD MASOOD 
Rating:
4.0

Customer did not leave a comment.

Halil Ercelik 
Rating:
5.0

Customer did not leave a comment.

Paul Gonsalves 
Rating:
4.0

Customer did not leave a comment.

Donnell Drew 
Rating:
5.0

Customer did not leave a comment.

Colin Cronan 
Rating:
4.0

I refused the offered insurance and ended up getting charged for it. Not a good practice...

Paul Gonsalves 
Rating:
5.0

Customer did not leave a comment.

Eugene Albanese 
Rating:
3.0

Customer did not leave a comment.

Oluwafemi Ademujimi 
Rating:
5.0

Customer did not leave a comment.

AMMAD MASOOD 
Rating:
1.0

Poor customer service. Horrible van rentals. Nothing seemed safe or up to par.

Roberto Franco 
Rating:
1.0

Customer did not leave a comment.

michael piccoli 
Rating:
5.0

Customer did not leave a comment.

Tammy Brunelle 
Rating:
5.0

Customer did not leave a comment.

AMMAD MASOOD 
Rating:
4.0

Customer did not leave a comment.

James Richardsj 
Rating:
1.0

They overcharged me foe the rental. Ill never use them again

stephen cote 
Rating:
4.0

Customer did not leave a comment.

Oluwafemi Ademujimi 
Rating:
5.0

Customer did not leave a comment.

Aquiles Sanchez 
Rating:
4.0

Customer did not leave a comment.

Beatrice Njuguna 
Rating:
2.0

This is the first time I rented from this location. The truck was not maintained well. The oil service light was on. My destination was only a short distance from the rental place but it cost me $35 to put the gas in to match what was in it. Truck ran terrible but I was not taken seriously when I said it needed maintenance. Will never rent from this location again I did it because it was so close to where I had to go.

DEBRA ANN DUPREY 
Rating:
1.0

The men inside were very rude and the truck was not clean

Gillian Senes 
Rating:
1.0

Vehicle was dirty - filthy in fact. The maintenance needed indicator light was on (tires needed air). I had to pay for air to be put in tires and do it myself. There was a hole in the top of the truck that was only evident when the hatch was opened. When I reported the Maintenance issue to the store member that gave me the keys, he told me to call uhaul. It took over 30 minutes to get through. The service was horrible!

Gina Gaines 
Rating:
5.0

Amazing

Bruno Martins 
Rating:
5.0

Back of van had a lot of dirt and leaves. I had to sweep out the entire back of the van before I used it.

Laura Meier 
Rating:
5.0

Customer did not leave a comment.

JASON ANDO 
Rating:
1.0

Truck had no gas when I picked it up so I had to put $40 dollars in gas when I wouldve only needed to put $20 to get my job done. Truck was damaged when I received it and it wasn’t reported in the photos by the last customer so I had to report it before I started driving if I had missed the damage seeing as I was in a rush I would’ve been held responsible for the repairs. The damage was an obviously dented driver side door which I reported and a less noticeable cracked driver side mirror. Trucks need to be checked better and gas needs to be reimbursed to customer when the vehicle is left on empty having to fill up before your trip takes you out of the planned route which added extra mileage and time for me.

Dulcineia Cosme 
Rating:
5.0

Customer did not leave a comment.

Umer Masood 
Rating:
5.0

Customer did not leave a comment.

David Feeney 
Rating:
5.0

Awesome drop off experience

Saarin Keck 
Rating:
5.0

Customer did not leave a comment.

Raymond Vingi 
Rating:
5.0

Customer did not leave a comment.

Amy Golotto 
Rating:
5.0

Customer did not leave a comment.

Isiah Dilone 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Manzo 
Rating:
1.0

Say one price and then charge double appreciate the use tho!

Jason Shearman 
Rating:
5.0

The location and staff was great, and made it a very easy process. UHaul's automated CRM system could use some work. I reserved a van for 8:00am... and yet, the UHaul system sent me a confirmation saying that my reservation was at 12:59pm.

Chris Tourtellot 
Rating:
2.0

I got the truck without cleaning then after I got the truck without term and condition. I know I didn’t travel more then 30 miles. I don’t have reading before as a mail or photo , so I can’t argue . I trusted everything but cheated with experience what I feel .

Sukanta Kumar Pa Paindi 
Rating:
1.0

Those guys at that store are assholes....no help what so ever.

Michael Ferri 
Rating:
4.0

Customer did not leave a comment.

Raymond Hodges 
Rating:
5.0

Cleaness...

Joseluis dasilva 
Rating:
3.0

Customer did not leave a comment.

Alfred Pickett 
Rating:
3.0

Clean

Jerry Guzman 
Rating:
4.0

Make sure to review all photos before accepting vehicle.

Stephanie Cisneros 
Rating:
1.0

Customer did not leave a comment.

ANISSA BROWN 
Rating:
4.0

Customer did not leave a comment.

Joseph Correia 
Rating:
5.0

Fantastic service and the the vehicle ran perfectly. I appreciate the service that the Sam's store provided and the use of the truck. Yours Truly Ray Fisher

raymond fisher 
Rating:
5.0

Everything was to my satisfaction

TROY AUGER 
Rating:
5.0

Customer did not leave a comment.

Anthony Janello 
Rating:
4.0

Check all tires for propee air pressure. I had to stop and put air in the right rear tire. Light came back on, on my way to drop off the truck.

JAMES KRAUSE 
Rating:
5.0

Very easy and pleasant staff.

Harold Nazarian 
Rating:
5.0

Everything is 👍 great

Christopher Nappi 
Rating:
5.0

Customer did not leave a comment.

Christopher Nappi 
Rating:
5.0

I call into the 800 to extend my rental by 2 hours and they charged me another $40. I will NEVER use UHAUL AGAIN!!

Geoffrey Spooner 
Rating:
5.0

I got charged a cleaning fee even though I commented through the U-Haul app with picture that it wasn’t clean to begin with. The last renters left it dirty.

Muhammad Hafez Soulaiman 
Rating:
5.0

Customer did not leave a comment.

Daniel Ayala 
Rating:
5.0

Vehicle needs to be taken out of service.

Stephen Bibby 
Rating:
4.0

Customer did not leave a comment.

Harrie Salk 
Rating:
4.0

Even though I didn’t get my rental until an hour after my scheduled time due to the previous person renting the truck being late with returning the rental , the people at this location were so very nice and professional !! Probably the best uhaul experience I’ve had given the circumstances.

Elizabeth Rodriguez 
Rating:
3.0

Reserved a truck and was told I would have to drive 10x the distance to the next closest location with the equipment that's a little bit ridiculous if you ask me

Michael Parker 
Rating:
3.0

Customer did not leave a comment.

Richard Tremblay 
Rating:
4.0

It would be good if I can get a final receipt which I did not get with this rental

Edward Delacruz 
Rating:
5.0

Customer did not leave a comment.

Elise Hylander 
Rating:
5.0

Customer did not leave a comment.

PAUL CARANCI 
Rating:
3.0

Customer did not leave a comment.

Israel Rivera 
Rating:
2.0

I called this place multiple times to let them know we were running an hour later then drop off time. No one answered the phone. The uhaul smelt like there was a toking party going on in it when I got it. It kept telling me that the oil needed to be changed. And the air conditioner didn’t work. Then they charge me for another day. For an hour that is absolutely ridiculous I will never use uhaul again.

Jessica Chaffee 
Rating:
4.0

Customer did not leave a comment.

AHMED MELHEM 
Rating:
5.0

Customer did not leave a comment.

Harold Nazarian 
Rating:
5.0

Customer did not leave a comment.

Juan Valencia 
Rating:
1.0

I'm a regular customer but I'm very disappointed with the service. The people at this store are nasty and rude without real customer service care. They charged me for fuel but they gave me the truck with less than 1/4 of the tank. I returned it with same amount of Gas but they charge me $40 for fuel. I have the picture to prove it. The store blamed uhaul for this charge and they said it was not their problem.

Edgar Lopez 
Rating:
2.0

I reserved a vehicle online only to be notified when I arrived that that vehicle wasn’t actually on the lot. Big inconvenience and I should have been contacted before my scheduled appointment to be notified that the vehicles wasn’t there. Because of this I had to rent a smaller truck and incur more cost on mileage for taking multiple trips. Never again will I use UHAUL

Joe Clapprood 
Rating:
1.0

Customer did not leave a comment.

Nicholas Gregory 
Rating:
3.0

This was the 2nd location. The first location had a truck the needed brake service and traction control service. This truck had NO DRIVERS SIDE WINDSHIELD WIPERS!! We found this out during a torrential rainstorm on the interstate at 2am forcing us to turn around and travel rural back roads and sleep on a floor of the apartment. So frightening and dangerous! In addition the seatbelt warning kept dinging the entire rental even though we wore seatbelts and the passenger visor was broken and hung in the window. My daughter and I were shaking and didn’t know if we’d even make it back. I’m not sure if I’d rent again and honestly any rental fee was too much for this truck.

Gina Friedman 
Rating:
1.0

Overcharged $150. This time ...... $102. Last time.

MARIO Izzo 
Rating:
5.0

Customer did not leave a comment.

Deborah Palumbo 
Rating:
5.0

Customer did not leave a comment.

Michael Talbot 
Rating:
5.0

Customer did not leave a comment.

Paula Silva 
Rating:
5.0

Customer did not leave a comment.

Dorene Loomis 
Rating:
5.0

Customer did not leave a comment.

lauren vicence 
Rating:
1.0

First I was told that there was no rental for me. Then come to find out it was in the name of Stephen Davis(my brother). Then when I returned I stood there for an hour waiting to be cashed out and was told I owed double that I should have been. All other customers coming into the store were waited on before me as I just stood there. Finally I said I needed to leave and it took him another 15 mins to try and talk to someone about why I was charged too much and finally I was “all set” to leave.

STEPHEN DAVIS 
Rating:
5.0

Customer did not leave a comment.

MAY POWELL 
Rating:
5.0

Customer did not leave a comment.

John Kennedy 
Rating:
3.0

They lied about the fuel level and charged me for gas. I wish I had done the return online and taken a picture of the gauge. This is a petty move for a few bucks.

Jonathan Bertucci 
Rating:
1.0

Customer did not leave a comment.

Jonét Nichelle Bolden 
Rating:
5.0

The man working was so kind and patient figuring out why we were having a problem with my license loading. I will always use this location for my future rentals.

Vanessa Rego 
Rating:
5.0

Customer did not leave a comment.

Carlos Diaz 
Rating:
5.0

Customer did not leave a comment.

Robert Marwell 
Rating:
2.0

Customer did not leave a comment.

Tara Lamarre 
Rating:
1.0

Uhaul had error lights on, didn’t come with a ramp or straps and could not be used. Total waste of money!

Normand Brissette 
Rating:
5.0

Customer did not leave a comment.

Kelly McDonald 
Rating:
5.0

Maybe you could be a little more transparent about the price and maybe rent the truck with a full tank of gas and require whoever uses it to return it with a full tank of gas my truck had less than a quarter tank of gas in it so my first stop had to be the gas station other than that the location was fine and the store owners were very accommodating with me so much so that this was the 2nd time I used this location so they’re definitely doing a great job representing uhaul

SHAUN ONEILL 
Rating:
1.0

The truck we were given had almost no fuel and had a maintenance light on the dashboard. It was also dirty, full of trash and smelled of marijuana upon pickup. When we asked the dealer if we could use one of the other 8 trucks in the lot he refused and was extremely rude. They also added damage coverage to my rental without my consent and forged my signature on the equipment contract that they never provided to me to review. Would not recommend.

Ciaran Imbusch 
Rating:
5.0

Customer did not leave a comment.

JOHN SIMAO 
No reviews have been submitted for this location.

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