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the after hours pick up was a dissater. Lock box would not open. U haul app is ridiculously complex and rarely works. I had to return in the AM to pick up the vehicle
The people make this place. They are wonderful!
Terrific experience from start to finish.
Great staff
Friendly Staff, very helpful.
my issue is with the main company.! the dealer was good.. my reservation was set online as 1 way to boston...u guys screwed it up! u merged two dealers together DTR and the westwood nj dealer. neither could give me the 1 way!!
The door lock on the drive side did not work, the left mirror was not rigid so it lost its angle all the time. The staff was very friendly and courteous.
Friendly staff
Keep doing what you're doing you're doing a great job will definitely rent from your location again pick up truck I rented was great super mileage easy to drive thanks for all your help
Lisa was amazing to deal with!!
The young lady who worked at the desk was fantastic and super helpful.
Nice new truck, friendly, great service
great stuff and super fast service.I recommend this location to everyone.
The service was top notch and I would go anytime for a UHaul to DTR. Thanks again.
DTR , specifically Lisa, were excellent- I got valuable support, ensuring I got my rental and helping me rent the right vehicle, which ensured my UHaul experience was successful -especially in light of the challenges in this COVID-19 environment. Going forward I will only rent at DTR....
I returned the vehicle using the online process, and I was blown away by how easy and quick it was. Really nice job in making it easy to create a "contactless" dropoff, especially in these times.
Fix your software problems to expedite checkin
Everyone was friendly, courteous and helpful. Will come again when the needs arrises in the future. Thanks!
Perfect experience. Great new truck. Pick up and delivery a breeze. The contact Carrie at DTR was wonderful. I usually don't fill out surveys but its not often in this world you have such a good experience with anything so it warranted the effort.
Friendly service
We dropped off the truck 12 hours early with more gas than what was required, but U-haul wanted to charge us an extra $20 fee. The phone customer services told us it was on the contract, but DTS never told us that there was stuff on the contract which he omitted telling us.
Good Service
The staff at D T R were friendly and very helpful.
Drop off location is great,Kerry is awesome,all of them are very helpful, thank you.
Excellent service!
Was given /charges safe tow protection when did not choose it online nor at puck up. Was sent final bill. Following a phone call that padding was left on trailer I apologized and it was agreed upon that I would come pick it up after work yet received another bill with an additional 25 charge for cleaning??!!! I will not call back or visit this location, their inconsistency is nit worth it
Everything went great. Dealership great, location close to home & vehicle was great too.
Very kind and friendly service.
Great customer service
Friendly, knowledgeable, helpful Good people
No comment. Everything as expected. thank you.
Vehicle was ready when expected Fast service
The service rep was helpful and offered alternative options. Great service!
The instructions to find the key were not clear. Otherwise, totally fine -
They try to “steal†charge me on the mileage and gas Double charge on Gas !!!!!!! I see that and I complain They readjust it after I have the uhaul Email to prove it The first email And the second after readjustment So I will not recommend this location They are Crooks Uhaul beet to know about this When I told them why they charge me double They blame it on Uhaul Pathetic Have a nice day
The people were very nice at this gas station where the vehicles are kept. I was able to register online. Easy pick up. Easy return.
Clarity on the charges. I booked it at the Tenafly location. Pick up at Dumont that was changed last minute to Closter. $665 was the first quote. $750 plus insurance and tax was the final.
communication is sub par
Van back could be vacuumed.
Excellent!
Nothing great experience
An excellent and timely rental and Brian provided a quick check-in and check-out experience.
Very Helpful and friendly service. No issues at all.
Quick pickup...everything was ready...thanks
Efficient drop off
This is not the location I requested for pick up. It seems every time I try to use U Haul I get run around with regards to trailer availability.
n/a
Everyone at the place was friendly and helpful. Very easy to pick up and drop off. Trailer was perfect for what we needed. Thanks
It is outrageous to charge $66 for 8.5 gallons of gas.
Easy experience from start to finish. The trailer was ready as promised. The U-haul dealer explained everything thoroughly making our move that much easier.
Great service.
Don't mess up our reservation details causing us to be double charged at drop off with huge headaches. Still waiting for a manager from uhaul to call me back.
