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Natalie B
Customer Reviews for D Pauly Corporation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one there at that location plus the app did NOT work.
Jack OThe truck had a bad battery. The battery was replaced after contacting roadside assistance. This caused us to be about an hour behind schedule. The left front tire is wearing uneven and will need to be replaced. The employee was friendly, helpful, and gave me extra time due to the roadside assistance.
steven tVery happy with the service at this location.
Flora Yit wasn't the pick up location, it was the process to pick it up! I have never had such a horrible experience. I was notified the day before the pick up the location had changed, the on-line pick up is not user friendly! I had to give the rep two numbers to call at the time of pick up, scan my ID. Why not have that at the time of on line reservation instead of when you are trying to get the truck and hit the road. Drop off was not easy had to upload a pic. then I was charged for gas and took the truck back with more gas than when I left. First stop was a gas station because it had less than 1/8 of a tank of gas. Will never do this again!
Gwynna JThe place was closed when I arrived, during business hours. Needed to do a self check in, but had hoped for my deposit to be returned that day. Barely any place to park the vehicle.
Kyle RI spent more money on gas driving to 3 different uhauls than finally getting the uhaul I reserved and I still filled it back up with gas
Hayden MEverything went well,,, Truck performed just right The young lady that helped us Was awesome
Mike TThe cab of the truck really smelled like an ashtray which was unpleasant. But the truck was VERY clean. I had a little issue when dropping it off. Accidentally left the windows cracked and when I called the 1800 number to report that the woman I talked to wasn’t the nicest. She told to me hope for the best which ended my rental experience feeling very uneasy.
Chelsea CThis has nothing to do with this particular location, but I was supposed to use the app to return the stuff after hours and the app wouldn't accept a password change. I got four different codes for resetting and none of them worked. So maybe the iPhone app needs work?
Thomas LExcellent customer service. Great Uhaul truck. Great price!
John DJust another awesome experience and the owner was amazing!!!
Mark RLied about miles being free.
Jack TCharged me money for gas after I fill up to where it was supposed to be before. Was taken photo taken to verify it on uhaul website. Same spot but the woman at uhaul place Charged me and said must fill all way to full. So highly recommend not go there!!!
Peter FNobody around to help, place closed until Tuesday ?? unacceptable !!
Ed RI prefer the location I originally chose for my rental. I understand why I was diverted to this one for assurance of availability, yet I had to completely hook up my trailer by myself at this place. It went well, but someone hooks it up at the other location and I prefer that since I don't do it that often.
Kevin SDuring the confirmation call we changed the rental time from 8 hours to 24 hours. At the time of pickup the counter agent was rude and we would have canceled if we didn't not need the truck that day. She also changed the reservation back to 8 hours. The next morning we got a nasty call about being late returning (our pickup time was 1:11pm). When I explained we had changed the reservation to 24 with the confirmation agent I was called a liar. And had to call the confirmation phone number to confirm again that we had 24 hours. When we returned the truck they still tried to charge for 2 days when it had not even been 24 hours. Thankfully the person doing the return was willing to verify and tried to make the transaction easier. She was filing in, it was slow but definitely nicer to work with
Arron Ldropped off after hours. I assumed everything was good because I received a receipt the next day.
tiffany gThere seemed to something wrong when we went downhill it felt like the box part of the truck was moving independently from the chassis.
Mae CEverything was perfect.
Paula FNo problems. Was a positive experience
Heather SGreat, fast, courteous service
Tim ZNothing to improve! Thank you!!
Jody BCustomer service was amazing
Patty YI am so glad I did not TRASH this email. My experiences with UHAUL have all been fantastic. But this time, it was something else. After locking the truck, I dropped my keys in the lock box, I immediately realized i locked my cell phone in the truck!!!!!!!!!!! I knew all dealers would be closed...No cell til monday. Amber Smith at Storage Express was just closing up and I asked if she could help me get my phone back...TODAY. Amber made it happen. She made calls to district managers then stopped on her way home from work to try her key in the lock box. Not sure who else from UHAUL helped me get my phone back, but please thank them. Good People doing a Great Job!! Thank you MUCHO! Edward Catano,.
Edward CClosed when i returned
PHILLIP JNot a lot. You're awesome and already improved
MAGNUS HIt is unclear where to park the u-haul at this location. They have signs all over the place saying not to park and doesn't look like they have a designated place to drop off a truck.
Nicholas CWhen I got the truck the gas level was just below the 1/2 line. I returned it at the 1/2 line I was charged $12 for fuel! Ridiculous! I have a photo of the dash and fuel level from when I picked it up. I let was after hours when I dropped it off or I would have addressed this previously.
Jordan DProbably the easiest most straightforward Uhaul rental ever, and the owner of the business is very friendly, clear and quick,
COREY KCheaper rates. Mobile app errors when trying to return the truck.
Ryan SThe last two times I have ordered moving blankets they are never available. It would be nice if I didn’t have to spend extra time having to go on moving day to procure moving blankets. If you plan on needing them don’t count on U-Haul getting them to you.
Matthew GRental was good. The app process sucks.
Mario JGreat customer service. Definitely walked us through our options and gave helpful advice
Crystal BN/A
MICHAEL RI returned the truck I rented one day early and was still charged for the day. When we returned the truck to uhaul your computers were down. We called uhaul and they said just leave the key in the box and call when the store was open. We went in first thing when they opened to explain what happened. I have time stamped pictures to prove we dropped it of a day early and a phone record of our call to uhaul. We rent from uhaul often but not anymore. If there is no one to return the rental to and your computer systems don’t work how could we ever expect to not be overcharged.
DAVID BI was charged almost $200 for less then $15
JOSHUA SWhen an employee speaks SOOOO highly of a supervisor (Casey from Idaho) you tend to take notice of things. His employees had nothing but amazing things to say about him. That however is nothing compared to the president of Idaho calling you on a Saturday, while on vacation to make sure I was taken care of!! Amazing customer service and what an AMAZING President over Idaho you have!! Kudos to everyone involved, but Casey you are a special man. Keep up the great work.
Troy TOpen at posted time
EDWIN RGetting the key code for the box to get the vehicle key was way too complicated. The website was not working that morning and I wished someone had told me to allow a couple days to complete the online part of the process. Guess I should have just known that.
Doris LFabulous people and customer service.
SHANNON SJust make sure the tires are properly aired up! But I totally loved the convenience of the rental!
Sarah RTwo businesses in the same location (building) was a bit confusing.
Ron KVery helpfully
Ronnie PImprove online services to be more explanatory in how to check out the equipment online.
Chris RThank you
KAREN LReturned the truck Sunday morning. No was there and I dropped the keys in the drop-box. I get changed $14.00 to drop the truck off. The email receipt did NOT say what the $14.00 charge was for, WHY I AM CHARGED TO DROP-OFF THE TRUCK??? We folded and returned all the blankets, cleaned out the truck, had the same amount gas in it from when we pick the truck up.
Robert GEasy to pick up and drop off
Jason DLoved the online renting and drop off super easy . I’ve gone to this location 3 times treat me well every time
Dale SExcellent customer service!
Jose VYour after hours return policies are terrible. I spent 20 minutes in the rain downloading an app, taking pictures, proving mileage etc. Its not MY responsibility to have to do your work for you
Jason BMake sure trailer is in working order (meaning lights, electrical, etc,) and how about having the trailer acfy hitched up properly. I WIANT TO UPLOAD A PHOTO, BUT I DON'T HAVE THE OPTION TO.
Joel JImprove the speed of the app.
Joseph DI was charged for equipment I didn't use, cleaning that was unnecessary, & an extra day, when I returned it, the night before it was due to be returned
ANGELA PThe truck I rented had well over 100,000 miles. The shifter was very hard to get in gear. There was no USB port so I could not charge my phone the entire trip.
David AThe location was great in dealing with a couple problems with the reservation. The problems arose through UHaul's website, including incomplete equipment descriptions and items added that I didn't request.
Scott MI reserved the uhaul online at a specific location, then you guys pulled a bait and switch on me and changed the pickup and drop off locations, which added several miles to the trip, which ended up costing me more ($0.99 per mile). I thought for sure you'd comp that since you changed the location, but that was apparently naive thinking of my part. That's a nice little scam you guys have going.
Erik PBoth staff members were very flexible and easy to work with. I was given a discount when I explained my circumlstances. The van I used was comfortable, clean, and only used $5.50 in gas for my entire move!
Denise WThe attendant mumbles and is almost impossible to understand. He also acted like my business isn't important.
Julie RI would not recommend the u haul moving and storage of garden city who made the reservation. They lack customer service parking, not adequately staffed, and when I called to get supplies I was on hold for 30 minutes so I drove there. When I arrived, Three employees were there shooting the breeze so why was I on hold for 30 minutes. The store on Fairview was very helpful.
Robert S