Rental was good. The app process sucks.Mario J.
Customer Reviews for D Pauly Corporation
(Distribuidor de U-Haul del vecindario)
Boise, ID 83713
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 10 a. m. - 1 p. m.
- Mar.: cerrado
- Mié. -vie.: 10 a. m. - 4 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.James J.
Great customer service. Definitely walked us through our options and gave helpful adviceCrystal B.
El cliente no dejó un comentario.Chelsy O.
El cliente no dejó un comentario.Janice F.
El cliente no dejó un comentario.MARK L.
El cliente no dejó un comentario.Randall R.
El cliente no dejó un comentario.ROBERT K.
I returned the truck I rented one day early and was still charged for the day. When we returned the truck to uhaul your computers were down. We called uhaul and they said just leave the key in the box and call when the store was open. We went in first thing when they opened to explain what happened. I have time stamped pictures to prove we dropped it of a day early and a phone record of our call to uhaul. We rent from uhaul often but not anymore. If there is no one to return the rental to and your computer systems don't work how could we ever expect to not be overcharged.DAVID B.
I was charged almost $200 for less then $15JOSHUA S.
When an employee speaks SOOOO highly of a supervisor (Casey from Idaho) you tend to take notice of things. His employees had nothing but amazing things to say about him. That however is nothing compared to the president of Idaho calling you on a Saturday, while on vacation to make sure I was taken care of!! Amazing customer service and what an AMAZING President over Idaho you have!! Kudos to everyone involved, but Casey you are a special man. Keep up the great work.Troy T.
El cliente no dejó un comentario.DOUGLAS L.
Open at posted timeEDWIN R.
Getting the key code for the box to get the vehicle key was way too complicated. The website was not working that morning and I wished someone had told me to allow a couple days to complete the online part of the process. Guess I should have just known that.Doris L.
El cliente no dejó un comentario.NANCY N.
Fabulous people and customer service.SHANNON S.
El cliente no dejó un comentario.Angela S.
El cliente no dejó un comentario.KIMBERLY H.
Just make sure the tires are properly aired up! But I totally loved the convenience of the rental!Sarah R.
Two businesses in the same location (building) was a bit confusing.Ron K.
Very helpfullyRonnie P.
Improve online services to be more explanatory in how to check out the equipment online.Chris R.
Returned the truck Sunday morning. No was there and I dropped the keys in the drop-box. I get changed $14.00 to drop the truck off. The email receipt did NOT say what the $14.00 charge was for, WHY I AM CHARGED TO DROP-OFF THE TRUCK??? We folded and returned all the blankets, cleaned out the truck, had the same amount gas in it from when we pick the truck up.Robert G.
Easy to pick up and drop offJason D.
Loved the online renting and drop off super easy . I've gone to this location 3 times treat me well every timeDale S.
El cliente no dejó un comentario.Greg L.
El cliente no dejó un comentario.Ila I.
Excellent customer service!Jose V.
Your after hours return policies are terrible. I spent 20 minutes in the rain downloading an app, taking pictures, proving mileage etc. Its not MY responsibility to have to do your work for youJason B.
Make sure trailer is in working order (meaning lights, electrical, etc,) and how about having the trailer acfy hitched up properly. I WIANT TO UPLOAD A PHOTO, BUT I DON'T HAVE THE OPTION TO.Joel J.
Improve the speed of the app.Joseph D.
El cliente no dejó un comentario.Cecilia G.
I was charged for equipment I didn't use, cleaning that was unnecessary, & an extra day, when I returned it, the night before it was due to be returnedANGELA P.
El cliente no dejó un comentario.Derek D.
The truck I rented had well over 100,000 miles. The shifter was very hard to get in gear. There was no USB port so I could not charge my phone the entire trip.David A.
El cliente no dejó un comentario.Olivier C.
The location was great in dealing with a couple problems with the reservation. The problems arose through UHaul's website, including incomplete equipment descriptions and items added that I didn't request.Scott M.
El cliente no dejó un comentario.DENNIS B.
I reserved the uhaul online at a specific location, then you guys pulled a bait and switch on me and changed the pickup and drop off locations, which added several miles to the trip, which ended up costing me more ($0.99 per mile). I thought for sure you'd comp that since you changed the location, but that was apparently naive thinking of my part. That's a nice little scam you guys have going.Erik P.
Both staff members were very flexible and easy to work with. I was given a discount when I explained my circumlstances. The van I used was comfortable, clean, and only used $5.50 in gas for my entire move!Denise W.
The attendant mumbles and is almost impossible to understand. He also acted like my business isn't important.Julie R.
El cliente no dejó un comentario.Randolph L.
I would not recommend the u haul moving and storage of garden city who made the reservation. They lack customer service parking, not adequately staffed, and when I called to get supplies I was on hold for 30 minutes so I drove there. When I arrived, Three employees were there shooting the breeze so why was I on hold for 30 minutes. The store on Fairview was very helpful.Robert S.
Clean windows and mirrors and wear facemaskJody H.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.Harold A.
El cliente no dejó un comentario.Sai S.
El cliente no dejó un comentario.Randoloph L.
The agents here waited until I left the premises to tell me they could not take the vehicle this was because I was black they were very racists towards me now I have to pay an additional 157 dollars I will be filling a formal complaint with the better business bureau this is not rightJonathan H.
The site was closed when I dropped off the truck. However, the site was clearly marked with instructions.Edward V.
The manager or owner was as rude of a person as I have ever had the misfortune to deal with.tosh M.
I used the self rental program which was very smooth except for the driver license approval. This took more than five minutes. If this was streamlined I could do a rental faster than the counter people!Phil D.
El cliente no dejó un comentario.Bonnie S.
No Jack on the trailer....I seriously put my back out trying to lift it on the ballGregory O.
El cliente no dejó un comentario.Kandyce A.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Aaron B.
Great customer service and trailer was ready to go upon my arrival. Gracias.Chad W.
I have rented from this location many times and always have had the best experiencesPHILLIP H.
El cliente no dejó un comentario.Timothy C.
your website is terrible. Not friendly when having to pick up/return when office is closed. Very frustrating after dealing with moving all day and have the website unresponsive!!!! Never againCarolyn G.
El cliente no dejó un comentario.Bruce D.
El cliente no dejó un comentario.Samuel B.
Online 24/7 check in sucks and took 3x as long as speaking with the employee inside. The system asked me several times to take a picture of my drivers license, as well as obtaining several different forms of ID/alternate contacts. Very poor online system from Uhaul. But the D Pauly Corp team was great.Conner S.
Small lot, very hard to get into and backup trailer.Charles A.
The employee entered in our email incorrectly. We said â€œf as in frankâ€ and he put down an S. Maybe next time repeat the email back to the customer. The shop was closed when we went to pick up the truck and it took us an extra 30 minutes to get the situation sorted out via phone.blake K.
El cliente no dejó un comentario.Colleen O.
Not my usual location but they had the trailer I needed. Had to do my own trailer removal when I got back. Computer system required double entry of my information. Had to remind her to remove picture of my DL from her phone when I returned the trailerSTEVEN R.
I think I was the first customer of the day so that might account for the curt conversation when I initially arrived. Guess we are all wound a little tight with this virus thing going on. Once I started the paperwork, things went very well. The attendant was knowledgeable and when I pointed out the vehicle was only at 3/4th a tank if fuel instead of full as the paperwork indicated, it was immediately redone to reflect only 3/4th.... Could have been a better experience with some empathy being used, but we got the job done.GEORGE L.
El cliente no dejó un comentario.Ryan R.
Love Paula! I only rent from here!Alexis T.
El cliente no dejó un comentario.David T.
When they pick up let them know that they need to take a picture of the mileage before they turn in the keys.Charles P.
I got charged the 25, but i swept, I would give a 5 star rating if I was refunded the 25 feeBritton V.
Representative was polite, quick, and very helpful. I specifically choose this location, because it is the most convenient.Andrew S.
Paula was professional and prompt. Even the Kirby Vacuum cleaner guy who shares the building with them was helpful. I would highly recommend them to anyone looking for fast and friendly, old school service.Matthew D.
El cliente no dejó un comentario.Julie T.
El cliente no dejó un comentario.Gwen R.
Ordering online didn't go well. Come the day of our move they told us the truck wasn't available and I had to go to a different location. They were friendly, helpful, and very knowledgeable. They get 5 stars for sure!Holden R.
Location was not open during advertised hours, which put us late for our delivery. Though we were told the truck was reserved for us for 24hrs, we were advised it was reserved for someone else and we did not have the truck for that time frame. Clerk did not prorate our rental as promised if returned early. The lady was nice enough, however I will not rent from this location again. I will rent from a different vendor before I rent here again.Carl H.
Double charged for the reservation at different rates and double charged for a utility dolly.Christopher B.
El cliente no dejó un comentario.David J.
El cliente no dejó un comentario.Leah L.
El cliente no dejó un comentario.Emily S.
El cliente no dejó un comentario.Dylan W.
I love Paula and her husband, they are always there to help me out. Will be back again!Josu A.
They were extremely vague and did not go over a lot of the agreements did not tell me how to properly bring it back I had to sit on the phone with customer service for over 40 minutes just to try to figure out how to get a hold of the location to only find out the guy left for a date. So will never rent a uhaul ever again. The worse service I have ever received beside the woman I talked on the phone with she was a better help then the others I had talk to.tia D.
Your automated check in is a joke. I turned my truck in early-at night. I stood in the cold dark parking lot trying to find how to do it. I got the email with my code the next morning. It wanted me to verify my position to make sure I turned it in at the right place before it would let me do anything, including entering my code. I had to drive back to the drop off place, where fortunately someone was there to help me. If you had asked me to rate my turn-in it would be a -0. I will avoid U-Haul unless I know that I can return during business hours. Never again will I rely on your automated system.KATHRYN F.
Rude woman trying a new employee who she spoke to rudely and disrespectful y and scammed me on the gas I didn't check for myself so my faultKathleen C.
A complete sh*tshow. Read notes on my account.Robin S.
El cliente no dejó un comentario.jessica S.
El cliente no dejó un comentario.Cindy C.
I dropped the rental off during off hours so my experience here is not complete. Seems like a good location.Mark D.
Paula is great to work with!Kip M.
El cliente no dejó un comentario.Jeffery C.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Arlene S.
El cliente no dejó un comentario.William A.