Customer Reviews for D P Mini Storage
(U-Haul Neighborhood Dealer)

559 reviews

404 S Fir Ave   Deer Park, WA 99006
(& West D)

(509) 276-8766

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 276-8766

404 S Fir Ave
Deer Park, WA 99006
(& West D)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It was Sunday when I dropped off the truck and no one was working so I was a little confused of what to do so I dropped the keys in the night drop box and just hopes that was the correct thing to do

Dick Kistenmacher 
Rating:
5.0

Customer did not leave a comment.

Russell Bentley 
Rating:
5.0

Customer did not leave a comment.

Eduvigis Dominguez 
Rating:
5.0

Thank You for all the friendly help!

Michael Terrie 
Rating:
5.0

Customer did not leave a comment.

Dave McIntosh 
Rating:
5.0

Customer did not leave a comment.

Catherine Bratt 
Rating:
5.0

Customer did not leave a comment.

diane brotherton 
Rating:
5.0

Customer did not leave a comment.

Audrey Burks 
Rating:
1.0

I will never use uhaul again.

Tara Albee 
Rating:
5.0

Seat beat was difficult to clamp. Short cord. I am 6'4, 335 and it was extremely difficult to latch.

John Moddrell 
Rating:
5.0

Customer did not leave a comment.

Lynn McClatchey 
Rating:
3.0

Customer did not leave a comment.

John McPherson 
Rating:
4.0

Nice helpful employee

Jerry Harris 
Rating:
5.0

Always friendly and had what I needed..Thanks

James Laughlin 
Rating:
4.0

Do not know if the office was clean and inviting as we did not go into the office. The outside of the office where the truck was dropped off was good.

Tiffany Lock-Osterberg 
Rating:
5.0

Customer did not leave a comment.

CHRIS DIMARZIO 
Rating:
5.0

Customer did not leave a comment.

RANDALL DORMAIER 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SMITH 
Rating:
5.0

Easy and quick!

Mitch Herigstad 
Rating:
5.0

Customer did not leave a comment.

Linda Blore 
Rating:
3.0

Customer did not leave a comment.

Douglas Starns 
Rating:
5.0

Great experience DP mini storage staff was very friendly and knowledgeable.

TIMOTHY KRAUSE 
Rating:
5.0

5 stars for the person at this location for getting me set up. But Uhaul Online reservations are horrible. I wanted a 5x9 utility w/ramp for about 4 hours. The location, about 5 miles from me, and another about 11 miles away, both had these available for pick up and return. But the online reservation system set my trailer pick up 31 miles away in the wrong direction to my route. The pick up location and return for what the online reservation set up would have resulted in 131 miles travel versus 57 miles. Received a call from the reservation center and that person stated that the location 31 miles away was the only one available. Not True, as confirmed by the proprietors of the two local locations. Hmmm, is it possible that customer traffic is being diverted away from the small town operations in the area?

Charles Hemphill 
Rating:
5.0

The truck has high mileage. The location and the lady working there were excellent.

Joseph Miller 
Rating:
4.0

Customer did not leave a comment.

Cory Claymon 
Rating:
5.0

Customer did not leave a comment.

Kenneth Robinson 
Rating:
5.0

The representative who helped me was very efficient and made the rental process a pleasure.

Mike Merryman 
Rating:
5.0

Customer did not leave a comment.

Frank oneill 
Rating:
5.0

Customer did not leave a comment.

Benjamin Tennison 
Rating:
4.0

Super friendly. Honest and helpful.

Cory Claymon 
Rating:
5.0

Customer did not leave a comment.

Chance Koepke 
Rating:
5.0

Customer did not leave a comment.

RANDALL DORMAIER 
Rating:
5.0

Customer did not leave a comment.

Andrew Franklin 
Rating:
5.0

Customer did not leave a comment.

Tim cowan 
Rating:
4.0

Customer did not leave a comment.

Douglas Zaitz 
Rating:
4.0

The young lady who helped me was friendly and outstanding also

John Rabourn 
Rating:
5.0

The customer service was amazing. Above and beyond for sure!!!

Lonnie Bickford 
Rating:
5.0

She was helpful and quick!

Teanna White 
Rating:
5.0

This location provided the best check in and out process I have experienced. I was offered assistance hooking up and unhooking the trailer.

Holly Keller 
Rating:
5.0

Great Location!!!

Ronald DuVan 
Rating:
5.0

I do a lot of rentals would not go anywhere else

frank nestor 
Rating:
4.0

Customer service was great

Jim LeBret 
Rating:
5.0

Customer did not leave a comment.

Matthew Sykes 
Rating:
5.0

Customer did not leave a comment.

Oliver Reynolds 
Rating:
5.0

Customer did not leave a comment.

Staci Hall 
Rating:
5.0

We received an Excellent Service at the Deer Park location. Planning to rent again.

Joseph Zubricky 
Rating:
3.0

Customer did not leave a comment.

Rory Talkington 
Rating:
5.0

best place ever

Karl Miller 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Mays 
Rating:
5.0

Very efficient well maintained and excellent attitude from the front desk all the way to the truck. 😊Thankyou

Jesse Lorenzo 
Rating:
5.0

They’re doing a great job

frank nestor 
Rating:
5.0

Customer service was great

Jim LeBret 
Rating:
2.0

Great place to do rentals

Frank Nestor 
Rating:
5.0

Customer did not leave a comment.

Debi dallen 
Rating:
5.0

They supplied exactly what I needed! Wonderful experience! Smooth!

Tayler Strickland 
Rating:
5.0

Customer did not leave a comment.

Frank Nestor 
Rating:
4.0

They need to open when they say they open and not wait until 15 minutes before to show up. The lady lives in an apartment at the mini storage and she didn’t come in until 15 minutes before I was to rent the truck. She didn’t want to start the process until 9 am when I was scheduled to pick it up. I was there 30 minutes before to get paperwork done and check the truck . Not to leave until 9:30. It made me late.

Tracy Ulbricht 
Rating:
3.0

Customer did not leave a comment.

Peggy Russ 
Rating:
4.0

Friendly and thorough service. Delivered what they promised.

Steve Cooke 
Rating:
5.0

Customer did not leave a comment.

frank nestor 
Rating:
5.0

Everything was great! Don’t change a thing.

Michelle Marsh 
Rating:
5.0

Super friendly and helpful on getting me on the road with the trailer. Plenty of room to park and hook up the trailer.

Brent Hookom 
Rating:
5.0

Customer did not leave a comment.

george anderson 
Rating:
5.0

Customer did not leave a comment.

joseph zubricky 
Rating:
2.0

To start we were never notified of a location change to pick up a truck and car dolly. When we got the truck, we were informed that there was no car dolly. After speaking with uhaul we were told we had to drive 45 miles one way to get a car dolly. We were given a car dolly that had gouges in both fenders, the passenger side tail light was taped on and came off half way through our 1800 mile trip (husband was able to put a couple of screws in to hold it together) Needless to say the car dolly experience was not a good one.

Deborah HENDERSON 
Rating:
5.0

Ann was a pleasure to work with. Great sense of humor and was very helpful

Bob Lomas 
Rating:
4.0

Customer did not leave a comment.

Kyle Bearce 
Rating:
5.0

The lady was very friendly

Misty Brodigan 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Mays 
Rating:
2.0

Supposed to pick up my trailer at the midtown location at noon, they didn’t have a trailer due to it not being returned from the previous customer (understandable). Called them at 3:30pm only to be told the 2 6x12 trailers on premise were reserved for one way customers. I informed the employee I was one waying my trailer to Yakima WA and wasn’t sure why I wasn’t going to get one of those trailers since my reservation was before the other 2. They get me a trailer up at deer park at a location that closes at 4 and I have to do a mobile check in. I declined the insurance when I made my reservation as well as when I picked up my trailer (attaching it myself which I learned I’m not supposed to do), only to see a charge on my card for the insurance. Luckily I was able to get it reverse, however the entire experience has left a sour taste in my mouth. Better communication would be my recommendation for improvement since I had to call back only to find out the trailers there would not be for me, as well as a better process to walk me through picking up at a location that closes at 4 but leaves it’s gates open until 7 to ensure I’m abiding by all guidelines.

Kjell Sherman 
Rating:
4.0

Customer did not leave a comment.

Douglas Zaitz 
Rating:
5.0

The woman I dealt with went above and beyond to make my rental truck happen. I appreciate it.

John Rabourn 
Rating:
5.0

The manager is a wonderful women, she did a very good job.

cynthia NEOTTI  |  Overall Experience 
Rating:
5.0

Continue being a blessing.

Linda Lourey 
Rating:
3.0

Customer did not leave a comment.

Denis Sparks 
Rating:
3.0

Tail light was broken. Tires were both low. Ratchet straps were bent and super hard to operate. Equipment needs inspected and maintained before it is rented out.

Jed Thompsen 
Rating:
5.0

Always friendly and helpful.

RANDALL DORMAIER 
Rating:
5.0

Customer did not leave a comment.

Frank Nestor 
Rating:
1.0

Again, no follow up regarding the trailer disconnecting from the truck. There is damage to both our truck and personal items in the trailer.

Sarah Northart 
Rating:
3.0

The staff was very personable and helpful and the equipment well maintained. A great experience.

Barrett Byers 
Rating:
5.0

Customer did not leave a comment.

Justin Bird 
Rating:
5.0

Customer did not leave a comment.

Steven Voorhees 
Rating:
4.0

Customer did not leave a comment.

Roxy Stedman 
Rating:
5.0

Great customer service

Art Sweeney 
Rating:
5.0

Customer did not leave a comment.

steve bailey 
Rating:
4.0

Customer did not leave a comment.

Laurel Shelton 
Rating:
5.0

wonderful location however it was not close to me at all and i had to take a $50 uber to get to it.

Corrina Wilson 
Rating:
5.0

Customer did not leave a comment.

Alee Granger 
Rating:
5.0

Customer did not leave a comment.

Joe Klein 
Rating:
1.0

Self service is not working for people who have health issues, couldn't get her out of her chair and made me feel that I was bothering her.

RAY MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Dylan Thompson 
Rating:
5.0

Nothing really

KAREN WITTRY 
Rating:
5.0

Customer did not leave a comment.

Justin Bird 
Rating:
3.0

Customer did not leave a comment.

albert fraser 
Rating:
4.0

Customer did not leave a comment.

Celia Opfer 
Rating:
5.0

Fast, equipment ready to go, great customer service

Erin Schreiner 
Rating:
4.0

No one at the location or answering the number on the door at 4:50pm on a wednesday. Dropped it off and it got checked in the next morning fine.

Zeke Yewdall 
Rating:
4.0

The staff at this location are Down to earth, real and accommodating. I prefer this type of establishment. ;)

Jennifer Cullen 
Rating:
4.0

Customer did not leave a comment.

Cheryl Quinn 
Rating:
4.0

A car dolly should have a winch attached to load non running cars.

Dolores Thomas 
Rating:
5.0

Customer did not leave a comment.

Jeremy Bailey 
Rating:
5.0

You guys are still the best God bless you all

Michael Avaylon  |  Overall Experience 
Rating:
5.0

On several occasions the gate was not opened on time. Not by 5 minutes but by several hours. On the last time it happened to me it was literally two hours late to be opened. When I talked to the staff they first blamed the frost, which could be a plausible excuse if they haven’t been several hours late in July! They were rude when confronted and had the audacity to ask “what do you want me to do about it?”. Oh I don’t know how about open the gate! There should be a timer or something along with responsible people working there. There should be no excuse when the gate is supposed to be opened at 7 am and the folks who run it live on site.

ROBERT DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Drennan  |  Overall Experience 
Rating:
5.0

Great people's been a customer for years always friendly helpful love that place..thank you so much for everything

molly sunde  |  Overall Experience 
Rating:
5.0

I just parked my boat there for a couple days until I found a largest enough storage indoors. Thanks

ROGER OHLHAUSER  |  Overall Experience 
Rating:
4.0

vv

JIM RAUSCH  |  Overall Experience 
No reviews have been submitted for this location.

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