The initial notification on how to obtain the keys was not as prevalent as it should be. Owner was condescending when explains the ambiguity of the locking process exclaiming that majority of the customers have the same issue. Truck had a broken emergency brake, tire pressure sensor beeped the entire time, left brake light was out, and it needed and alignment. The truck kept pulling to the right. The space was very limited trying to park it upon return.LaQualla D.
Customer Reviews for D O M P LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Get attendant for the self serve location that take heed to the customer regarding gas gauge being incorrect once trucks are pulled off inclining /declining lot. Furthermore, ones who actually assist with issues or concerns regarding tire tracking systems indication lights being on along with message regarding pressure in tires. Instead of one who states â€œit's nothing I can do and you gone be straight cause that don't matter, just put some air in it. Gas is what I put down cause I checked it in and your picture won't change anything â€œ. Lastly, after questioning about return of the truck being at 12pm instead of 10 we were told the attendant would change that and it was never updated. STAY AWAY from this self serving lot. It was a stressful, inconvenient, non hospitable, lack of customer service I have ever received. A sewer rat straight out the Bronx / concrete jungle would have had better customer service and set the issues right. This location is in a strip club lot and makes Uhaul value decrease. I pray this is not what uhaul is hiring to reflect customer service skills.LaToya W.
El cliente no dejó un comentario.DANNISHA M.
I would not recommend this location unless they bring assistance in lifting a 6 x 12 foot trailer and connecting it to a trailer hitch. My goal was to rent from PS Food Exxon 600 Powder Springs St Marietta, GA and deliver to Uhaul in Garner NC. Prior to the close of business I called Uhaul and attempted to change the drop off location to the same pick up location : PS Food Exxon 600 Powder Springs St Marietta, GA 30064. I was provided the following drop off location: D O M P LLC 781 Ralph David Abernathy Blvd SW Atlanta, GA 30310 No one explained the lot was unmanned and sloped making if very difficult to unconnect the trailer. I located serval large rock to chalk the 4 wheels. The invoice states trailer was dropped on 10/28/22. The trailer was actually dropped on 10/27/22. Please change your records to reflect the correct drop date. Please have a member of your team contact me at 919-696-0017 and explain why the contract could not be changed to a local rental and reflect a local rental rate.Isaac F.
One of the tires needed air because the pressure was low and i could read the mileage on the uhaul because of the tire pressure message on the dash board. It interfered with me checking the uhaul back in and they tried to charge me because of it instrad of calling ke and asking me about the incomplete check on status.Devante H.
When I scheduled the pick up I scheduled for in person during office hours, but when I got there it was a lock box parking lot situation with no one to help me. ??? Ya know? Like ..??? I got a text to start the process the day before. I was confused but started the process. I think it was too early because when I was there to actually pick it up, there was no option online to â€œpick up truckâ€ so had to call for help. After waiting I talked with this lady. She sent me a link, and when I asked if we could stay on the line just until I could make sure I got it worked out, she said she had other people to help and to call back if I had more issues. Well the link she sent me was the same page I was on before so I called again, talked to a lady, got put on hold, again. Finally a lady helped me get the right key. This all took almost an hour, making me late for the movers I hired. I was in a hurry so I didn't notice the text I got telling me to make sure I had the dolly that I rented. The dolly was very unsurprisingly not in my uhaul when I opened it, and now I'm being charged an extra $80 because of this. Why the heck would there even be an option to pick up in person during â€œoffice hoursâ€ (with a picture of a worker physically handing you the keys) if there is no one there to help you, like it's implied?Victoria L.
This was my first time using this location and it was the worst experience I have had with Uhaul. I had an appointment for 6:30pm. There was no office at this location, so it was difficult to speak with someone in person. After waiting for a while I called customer service. They called someone for the location, and that person called me and stated they were in route to the location. After about 30 min of waiting again, I called back, she stated she was driving a vehicle to another customer and just passed by me, would be there shortly. After waiting again for around 30 mins I called again, she stated she was doing paper work for the same customer and basically told me to wait or find another Uhaul company. I advised her on each called that I need the vehicle I reserved here and need to pickup items from a location and need the vehicle ASAP. She hung up on me. Waiting again. A gentleman finally came didn't even acknowledge me, just asked for my license gave me the key and stepped to the side to close the gate. WORST experience ever!!!!!floscinco M.
No complaintsMiriam W.
Sketchy area. No one around.Glen E.
El cliente no dejó un comentario.Alton S.
Could not reach anyone to correct outgoing mileage. Very difficult to navigate.Charlene D.
Cool location right next to the old Montrey's. Just pulled in followed pick up tips and all was piece to grab ride and get goingJames R.
This vendor sucks. Biggest issue the day 25 hour drop off but the lock the gates at a certain time with no forwarding information so left stuckRobert R.
Self pick up was great.Bronwen H.
Your STUPID TRUCK BROKE DOWN AND I LOST 150 BECAUSE I COULDNT OICK UP MY EVENT EQUIPMENTColeitha B.
El cliente no dejó un comentario.Bernard H.
Horrible customer service, horrible app service,horrible experience. I had to move in to my dorm to day and my original pick up time was 7:30 because I need to be at the 9. The location wasn't even open until 10 am so I had to pay the school extra to extended my move in. Then I get on the phone with customer service they give me the run around then I get a amazing supervisor who helped me with the reservation. I get in the truck , I paid for a dolly no dolly. The vehicle smelled like urine. So I call back to let you guy know that I needed a refund on my dolly. The representative was rude. I asked to speak the manger from earlier she said my request didn't need it. She was horrible. I was just so sad cause I didn't get to get any time in my dorm I had rush. Just not the best or ideal experience.Tinika M.
This is not a business location. The lot is unattended and the vans are not set up for 24/7 rideshare as stated. No assistance from owners and they can be rude. When calling you have to physically ask if this is a UHAUL dealer because they just say "hello". Could be a great business if they would have an attendant on duty as stated in their business hours.Walter N.
Make sure that the vehicle is clean. There was a top go container in the back that had lobster rooms in it and when I lifted the door all you can smell is nasty seafood. It was really bad and the fact that it was hot outside didn't help.TISHONA M.
El cliente no dejó un comentario.Tishona M.
Whether it is the responsibility of the location owners or UHAUL national, a customer must be made aware if a location is totally self service. When I made reservation on line, the system asked if I wanted to pick up at counter or do a self service rental. I chose counter for a number of reasons that were important to me. No one on site when I arrived. Another two customers were looking for someone as well. Owners do not cover the phone and return calls - which is hard to believe, even for a self-service lot - sometimes customers need assistance! Owners on site when I returned site - and they argued with me about whether the website states location is only self-service. IT DOES NOT. Would suggest they experience the on-line process to be assured they are aware of what their customers experience. If they really cared about the customer, they would know and fix what's neededWilliam M.
The van was old and dirty. Not up to par.Byron L.
El cliente no dejó un comentario.NIJEL R.
Very rude and unprofessional never go thereLaRonda R.
I ordered and paid for the dolly and it was not in the cargo van. there was no place for me to ask for it and I ended up moving without it. Although the self-checkout and drop-off are convenient, the inconvenience of not having someone responsible for the equipment ended up being an issue for me.Yeprem M.
I was not informed until I got there that the gates would close at 7pm and I would have to return the van at 10am. I was told this was a 24/7 location and I would be able to return the vehicle at any time.Suhani P.
Had to call twice correct staff. Was given wrong code for key. Rented and paid for 15'. Only got a van. Could not move items effectively.Tyron M.
I have rude customer service all the way around from the one on Peter Street to this locationGuillermo S.
El cliente no dejó un comentario.Chanda B.
I was charged for insurance coverage that was not discussed in my contract for future reference make sure that customers know and give me a refund customers can miss lead.christopher W.