Still waiting for my final receipt and charges to my credit card.
Linda L.
Customer Reviews for D Jays Service Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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they were ready and waiting for us. quick process.
michael F.I think the cab of the truck could have been cleaner, but, overall, I was completely satisfied.
ANGELICA H.A great experience. No problems at all.
PHILLIP S.There are other locations nearby that are cleaner and friendlier. Was not please at all that my truck was so dirty to start.
Alexander C.N/C
Sikulwabo M.Very friendly.
Joy R.I did not like the online check in feature. The systems were down when I needed to check in online. So I called customer service and the representative was very rude and unhelpful. The guys an J's auto were very helpful and went above and beyond to get me in my Uhaul, due to Uhaul services being down. Overall it was a pretty good experience.
John D.This location was great. However, previously (last week), we ordered on-line and when we arrived at the Whitehall, OH they had given it to someone else. This time we ordered via your 800 number, but when we arrived the order stated a different unit than we requested. Some sort of accuracy and availability check may help. Thanks.
pamela E.The location is excellent - old fashioned service. I know this because your mobile app SUCKS snd I had to go inside. The mobile app would NOT work to do the pick-up, and it would not work to do the return. There is NO help available via the app.to return I had to call customer service and wait on hold listening to the stupid repeating cheerful messages for 18 minutes before speaking with a human who could help me, MAKE A BETTER APP!!!!!
Sharon M.Door handle on the driver's side did not even work, had to open from passenger side.
Kathleen W.Person that helped me was short on personnel relations skills. Almost rude.
philip M.Had a great experience very professional
Patricia H.don't change a thing customer service is great the gentleman who helped me was courteous and helpful would recommend a friend
Delores J.Enjoyed the convience to our Home and friendly personel. Edd Massie
Edd M.Dropped off Uhaul at this location...was happy it was very close to our moving site.
rebecca S.Process took about 10 min, employees were great.
kenneth M.Kudos, to "D Jays Service Ctr." this business - is an example for others in the industry to follow! They were courteous, professional and prompt from beginning, to completion of services. 'Supermen' in real-form! Thank you - DJ
Christopher D T.They were very friendly and knowledgeable. Helped me navigate my way through my new city. Thanks again guys. :-)
Beonita H.Nothing!!! My husband and I were very pleased with this place. We actually were supposed to pick one up from a closer uhaul place but they didn't have a van. This place was a little bit further but it had what we needed. And the person working there was great!!!
Lisa B.I was very impressed with the service I received by DJays Automotive in renting this truck.
Michael S.Trailer was not secured to hitch properly. When I started to drive car on car hauler, the trailer popped of hitch which is extremely dangerous, and came very close to hitting my truck bed, and the person standing up in front of trailer guiding me on. Once I investigated these problem I seen that the guy never screwed the nut down to secure the trailer to the hitch ball. Very unprofessional! I assumed that since it was an approved uhaul location that it would have been secured properly so I never double checked like I normally do. Very thankul that it didn't come off during my 3.5 hr drive to pick up car, or that no one was hurt!
CHRIS S.The guy I dealt with was friendly and helpful, even called me when a few items was left in the truck. Thanks so much
dafine B.6x12 trailer needs a jack stand. Had to lift it onto my hitch.
Braden V.right trailer light was not working. Light came on but failed to show brake light and blink when turning right. It was only caught or found out when hooked up and tested before I left with trailer.
Tom K.Nothing it was awesome
EUGENE K.Truck wasn't cleaned in the inside of the cab or the back but they immediately took care of that when I pointed it out. They were super helpful and friendly. No one pointed out some of the things on the truck that were damaged so that I would be aware that they knew about those things. Might be helpful to go over that with the customer.
Stacey S.They were attentive and very professional.
RICHARD A.I rented a 6x12 trailer and it didn't have a jack. The guy there hurt himself trying to help hook it up. I had to do it by myself twice and was very upstairs, especially when I had to do it after moving all day.
Thomas L.Quick service. Friendly staff. Completely satisfied.
Emily A.these gentlemen were fantastic! They went out of their way to help me out. Definitely would go back again and highly recommend their services.
TERRANCE L J.I didn't order no truck
Steven H.The system was not working and overcharged me. The owner of D Jays spent 15 minutes fixing the problem and helped me hook up the trailer. Above and beyond what was required. Very impressed with him and his staff.
Mark F.It took about 30 minutes for him to try and figure out how to print my contract, that never happened so he emailed it. He gave me no instruction or information about the truck. He sent me into a parking lot full of trucks with cardboard advertisements in the window and I had no idea which truck was mine.
Jordan V.It smelled like a 1952 garage, dirty, unorganized and creepy looking. The man was nice but what lady wants to walk into an old dirty building with a strange man? Oh and the ceiling tiles were filthy. Professional cleaning needed in the entire store!
Adriana W.The only problem I had was that my original pickup location did not have the uhaul. The gentlemen stated that it was at the D J service. I asked why I did not get a call or email . He was clueless he did call uhaul, but did not state the issue only to advise him were I should pick up the uhaual. D J SERVICE were nice. But the reason I picked my location was because it was closer and I was trying to stay in a budget. And because of the change I was not able to do this. I will use uhaul again but I feel that when something like this happen the custo.er should receive some type of discount.
Migdalia T.Well the first place I was supposed to pick my rental up was closed so I had to drive all over Columbus Ohio to find another rental. Then the place I found never inspected the rental the lights did not work properly I had to go to advance auto to purchase wires so I could use the rental properly.
Gerald M.very friendly!
beth M.I had to pay 11.00 up front I thought for queen bed plastic wrap. when I got there they didn't have one. I had no idea they were going to charge me $90.00 for the rental.
Ann S.Have a solution for after hours drop off that is more secure. This location was great but their hours meanti would be dropping off the dolly after hours. Since no one was there and it was a weekend, I had no peace of mind that the dolly was safe until Monday morning. If there was a lock I could use or phone number i could call, that would have been helpful. The staff was helpful and friendly, I have no complaints but I don't want to see their equipment stolen.
Jim G.Not open for drop off
Eva J.