Customer Reviews for D C Marine
(U-Haul Neighborhood Dealer)

722 reviews

3449 Baseline Rd RR3   Sutton West, ON L0E1R0
(Baseline Rd and Warden Ave)

(905) 722-3330

Office Hours

  • Mon-Sat: 8:30 am–4:30 pm
  • Sun: 10 am–4:30 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(905) 722-3330

3449 Baseline Rd RR3
Sutton West, ON L0E1R0
(Baseline Rd and Warden Ave)

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–4:30 pm
  • Sun: 10 am–4:30 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good customer service from this location.

Jim van Schie 
Rating:
5.0

Customer did not leave a comment.

Geremy Rennick 
Rating:
5.0

Customer did not leave a comment.

eric pulst 
Rating:
5.0

Always a great experience renting from this location

Farnaz Winch 
Rating:
5.0

Customer did not leave a comment.

ROSS ATKINSON 
Rating:
3.0

Rental trucks should be full of gas on pick up. Customers shouldn’t be required to guess how much gas is required.

STEPHEN DOVER 
Rating:
5.0

Customer did not leave a comment.

Doug Beach 
Rating:
3.0

Customer did not leave a comment.

DARRYL SKELLY 
Rating:
5.0

The only problem we had had was we could not phone the place we were told oh they never answer at dc marine you’ll will have to go yourself other than that excellent service

Laura Dove-Fontaine 
Rating:
5.0

Excellent customer service. The trucks are very well maintained. Keep up the great work.

Farnaz Winch 
Rating:
5.0

Very kind lady on a Saturday morning

Miqueas Balinas 
Rating:
5.0

Customer did not leave a comment.

JOHN DOKURNO 
Rating:
3.0

Customer did not leave a comment.

Eric Lehman 
Rating:
1.0

very bad experience because they charge me more thats why

RAVI PATEL 
Rating:
4.0

Great

Jeanne Bell 
Rating:
3.0

It is winter season and the van didn’t have snow tires. No snow brush provided to clean windshield Gasoline too expensive. The van had no signs anywhere to indicate to put gasoline and not diesel. Very expensive to rent a cargo van

Rene Escobar 
Rating:
2.0

Denise needs to improve her customer service skills. Very rude and abrupt

Laurie Mcdonald 
Rating:
5.0

The agents were friendly and helpful. I recommend this tore to everyone.

Dawna Reid 
Rating:
4.0

It’s a bit of a process to rent a vehicle, though that’s not on the part of the dealer we interacted with. Can be a bit pricey too, but we had no issues with the place we rented from.

Craig Leslie 
Rating:
2.0

Customer did not leave a comment.

Giuseppe Sardaro 
Rating:
5.0

Customer did not leave a comment.

Bob Dafoe 
Rating:
5.0

Customer did not leave a comment.

Tara Desbiens 
Rating:
1.0

Rude rental agent

Wayne Lawley 
Rating:
4.0

Customer did not leave a comment.

Lisa Keroff 
Rating:
5.0

Customer did not leave a comment.

Grace Adams 
Rating:
5.0

Customer did not leave a comment.

ron rehmund 
Rating:
4.0

Customer did not leave a comment.

Spencer Mraz 
Rating:
5.0

Customer did not leave a comment.

John Moore 
Rating:
5.0

Very good customer relations

Travis Snow 
Rating:
5.0

Had adult passenger and air bag switched off. Passenger lower convex mirror poorly adjusted. Otherwise a pleasure to drive.

JOHN DOKURNO 
Rating:
5.0

Customer did not leave a comment.

Antonio Jardim 
Rating:
5.0

Customer did not leave a comment.

Pamela Johnston 
Rating:
5.0

Customer did not leave a comment.

Scott Parsons 
Rating:
5.0

Customer did not leave a comment.

Lauren Gillen 
Rating:
5.0

Customer did not leave a comment.

Biagio Bova 
Rating:
5.0

Driver side window would not roll down. Issue was reported to the facility

Eric Drake 
Rating:
5.0

Customer did not leave a comment.

Rosalyn Luu 
Rating:
1.0

Online system would not work at check in or pick up. Wasted over 45 minutes of our time. Would not recommend anyone goes to this location. The man at DC baseline was extremely rude to your uhaul customers and the online system had errors connecting at this location. I have used uhual a few times, never had an issue. This experience would be enough to send your customers elsewhere.

Peter Gennaro 
Rating:
3.0

Customer did not leave a comment.

ROBERT LOWE 
Rating:
1.0

Rude person at the pickup. I came inside to ask for the dolly and a rude guy at the pick up just said. "no you're on your on" 3 times.

Cleber Santos Martins 
Rating:
5.0

Everything was great, easy drop off.

Paul Kruse 
Rating:
5.0

Lower your KM/mileage rate

Terry Owen 
Rating:
4.0

Customer did not leave a comment.

Steve Graves 
Rating:
5.0

Customer did not leave a comment.

Timothy Corcoran 
Rating:
5.0

Customer did not leave a comment.

Katie Page 
Rating:
4.0

Customer did not leave a comment.

Cory Savard 
Rating:
2.0

Customer did not leave a comment.

Kelly Bei 
Rating:
5.0

Customer did not leave a comment.

Paul MacMillan 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DONOHOE 
Rating:
5.0

Customer did not leave a comment.

Wayne Fraser 
Rating:
5.0

Customer did not leave a comment.

Dyanne Smith 
Rating:
3.0

Accept debit card as payment . Make your customers feel important instead of asking for 2 people as assurance. I do not own a cell phone or have access to email when not at home. I was instructed to take photos of any damage how to I do this . I will never use uhaul again

David Malcolm 
Rating:
3.0

We were extremely dissatisfied with our UHaul experience. I had booked a 26’ truck 3 months in advance from my local dealer (5 minutes away). Ended up with a 15’ truck which I had to pick up from 45 minutes away. This caused us to have to make 2 trips!

Marian Tighe 
Rating:
4.0

Online check in was not working and this location does not do bigger than 15’ trucks ,,...,

Chris Kovachis 
Rating:
5.0

excellent rental experience. The 10 foot truck was the perfect size. The truck was ready on time and check in and check out was fast and efficient .

Scott McCrady 
Rating:
5.0

Very friendly staff

Fayyaz Din 
Rating:
5.0

Super nice

Joe Soares 
Rating:
5.0

Customer did not leave a comment.

Sandra Walker 
Rating:
4.0

Customer did not leave a comment.

Richard Stone 
Rating:
5.0

Great place to rent a Uhaul. Nice people.

Josh Birkle 
Rating:
4.0

Customer did not leave a comment.

David Chappell 
Rating:
5.0

Customer did not leave a comment.

YUCHENG WANG 
Rating:
5.0

Customer did not leave a comment.

Wassay Firoz 
Rating:
1.0

This has nothing to do with the neighborhood dealer, they were great. I booked a uhaul 15' truck 3 weeks ago for sat April 1. 2 days before my booking I was called by your cs team saying I had to drive to a further location and a 10' truck was all they had. I took it knowing i would not find another truck in 2 days time. The 10'truck was not big enough to move everything and my move out day was completely ruined causing immense stress to myself and the people moving in. This is unacceptable and I would like a refund., I will never use uhaul again

Adam Purvis 
Rating:
5.0

Customer did not leave a comment.

Jessica Whiteman 
Rating:
5.0

Customer did not leave a comment.

ken alexander 
Rating:
1.0

Staff there are very rude to deal with. Equipment was exactly what I required.

Derrick White 
Rating:
4.0

Customer did not leave a comment.

KAREN DOUCETTE 
Rating:
5.0

Customer did not leave a comment.

Simone Gibson 
Rating:
1.0

Customer did not leave a comment.

Anusan Rasalingam 
Rating:
5.0

The staff was extremely helpful when we had issues with our mobile check-in. Nice having a place with great customer service so close to home. Will definitely rent through them for future needs.

Dave Hill 
Rating:
3.0

Very disapoint of the whole experience. I was guaranteed to have a pick up in Mississauga and I had to drive 2 hrs to pick up the truck. Same with trailer guaranteed to pick up in Mississauga and I had to drive to Brampton. Not organised and missing information for both pickup. They kept on calling me. The whole experience was bad. The only person that worked well to help me and efficient is Kylee. She was amazing! Uhaul was not a good experience .

Elise Paquette 
Rating:
5.0

Customer did not leave a comment.

Mahmoud Mafi 
Rating:
5.0

Customer did not leave a comment.

Maurzio Cava 
Rating:
5.0

Penny was a delight and very helpful! 10/10 would recommend.

Joshua Groetelaars 
Rating:
4.0

Customer did not leave a comment.

Mike Smart 
Rating:
4.0

Uhaul as a whole is a joke of a company. They do nothing to help you. Only the individual locations are who I would recommend. Uhaul, nope. Price gouging, no equipement that was booked 6 weeks in advance.

Carolyn Wray 
Rating:
3.0

The irony is that we pay a $20 fee for after hours and the customer does the work then of getting the rental set up.

Jim McPhail 
Rating:
5.0

Very friendly lady! Had no problems.

DARLENE SPARKES 
Rating:
5.0

Everything was great

Janet McPherson 
Rating:
3.0

Customer did not leave a comment.

Derek Braithwaite 
Rating:
5.0

Customer did not leave a comment.

JASPER REGINA BASCONCILLO 
Rating:
1.0

In the process of dropping of the truck at this location I told the lady that I hadn’t put gas’s in the vehicle yet.A heads up as to how much I needed to put in the tank would have been helpful.I put in 190 dollars worth of gas which I told the lady when I got back to DC Marine I had put in that much and now she tells me that I only needed to put in half.Now she tells me.So I put in at least 100 dollars that I didn’t need to put in.Something needs to be done about this,she informed me that I was out of luck,what kind of customer service is that?

Muriel Massey 
Rating:
5.0

Customer did not leave a comment.

FILIPPO ACCARDI 
Rating:
1.0

Pick up of the vehicle was greatly hindered by having a location requiring the Internet, that had a very weak signal. Much driving to other locations to get at least two bar signal strength, and then your representative says we have to be at the location. You should know better.

Brian Carlick 
Rating:
4.0

Customer did not leave a comment.

Norm Ronka 
Rating:
5.0

Customer did not leave a comment.

Yucheng Wang 
Rating:
5.0

Customer did not leave a comment.

Steven Srne 
Rating:
5.0

Customer did not leave a comment.

RAJESHKUMAR PATEL 
Rating:
5.0

Penny is great to deal with

Wayde Jackson 
Rating:
5.0

Customer did not leave a comment.

ron rehmund 
Rating:
5.0

Customer did not leave a comment.

Irima Kressibucher 
Rating:
5.0

Customer did not leave a comment.

Candy Graham 
Rating:
1.0

Dropping off truck was meet with hostile man , yelling n carying on at us for no reason .

JEFFREYL PEEBLES 
Rating:
5.0

Everything runs smoothly. I have no issues.

Joanne Henderson 
Rating:
5.0

Customer did not leave a comment.

John Keith 
Rating:
5.0

Customer did not leave a comment.

David Clark 
Rating:
5.0

Great customer service. Very nice and easy to work with. Will use them again and would refer them as well> Thanks for a great, easy transaction and the nice chat today :)

jeff STEWART 
Rating:
4.0

Fast and friendly service

DARRYL SKELLY 
Rating:
3.0

My pick up location was transferred and that's why I was charged for the extra milage. I had to drive 40 km more to this location just to pick up the truck. Sun visor was broken and reduced the visibility

Pavlo Soskin 
No reviews have been submitted for this location.

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