2nd time here. Love this spot
Herb A
Customer Reviews for D Bassett Roofing & Renovation LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer services and friendly staff!
starr eVery customer service oriented! Don and Sammy were wonderful! Don happened to be on site after closing time when I arrived for an after hours return. He graciously processed my return. Thank you!
Pete VTheir was damaged to the top of the u-haul truck that resulted in everything inside getting wet. 2 tv's wer damaged.,2 Xboxs,shoes,clothing, laptops. And yall still made me pay for the rental. This should not be my fault if the truck was properly inspected as well as the top of the truck. This is ridiculous! Because i was not moving far i did not get the truck insurance. My insurance would have coverd damage to the body of the truck. Everything was wet boxes could not be picked up because of the water damage. The only person that has to pay was me and my children. No one was willing to address this issue. I called the dealer and there is nothing they can do. Uhaul is not going to do anything either. So im out of all the items that where ruined by a damaged truck that i rented not knowing that it had damage to the top where i cant look.
Jenniffer TGood
Nawar AGreat service
Gwendlynn TNothing. Everything was perfect. and the employee at the office was very friendly and helpful and went above and beyond to make Everything easy and simple.
Marshall MYou all were awesome
Anita HDefinitely will use this location again. They were very helpful as always and the equipment was ready to go. Great job!
James ANothing!!! I have used this location for years. They always have great attitudes and willing to help out. The equipment you reserve is always available and they even help you hook everything up if you need it. I can’t say enough good things about this uhaul pickup. Thanks for being great!!
Elizabeth BNothing to improve. The staff was super cool and helpful.
travis jKeep doing what you’re doing.
Wendell GCustomer Service
Antionette WEasy drop off.
Mason TI have not comment on improvement but the property manager is an awesome guy make you alight but keeps it profesional honestly best customer service every
Jonathan MJust keep the good work !
Alvin MAlways enjoy doing business with Sammy. Great customer service and no hassle.
Martin AI had to reject 2 tow dollies because of unsafe conditions. 3rd one worked fine.
Nicky TSammy was great. Very nice and knowledgeable. You should give him a raise, that was some of the best customer experience I've had in a long time.
layrishia kI called several times and no answer on the drop off. Poor communication.
Alex LReserved a truck for two days. When I went to pick it up, it wasn’t available, but they had one reserved for me. 3 miles up the road the staff they were very apologetic and helpful. When I picked up my truck, the gentleman behind the counter was very helpful and extremely nice when I picked it up and when I returned it.
Patrick LThe person that helped us was very nice and quick. I will go back to that facility.
Amelia Gvery friendly and the best of customer service
Mackenzie NAmazing man behind the counter.
Chelsea PAnother very good rental with U-Haul. The agent, Sammy, was a true joy to work with. I will recommend him to all my friends.
Martin AEverything was good.
Ronald BGreat customer service!
Scott hI couldn’t of asked for a better more professional experience
Eric BI had a difficult time doing the on line check in when I dropped the car! (After hours drop off) Had to wait 20 minutes in a dark parking lot to get some corporate phone assistance. Need to be more clear “up front” to NOT DROP THE KEY BEFORE YOU CHECK CAR IN! I had dropped the key then was asked to provide picture of odometer and gas gauge!
Robert CThis is my third or fourth time renting at this location. I am always welcome and experience a great customer service. Thanks.
THEDDY IThank you.
Lori Bvery friendly staff
Tanh NGreat friendly service!
Don BPersonnel handling check in was very friendly
Glenda HSammy was the UHAUL representative that assisted me with checking out/in a truck. Sammy was very respectful, professional, a good listener and he had a good sense of humor! Most pleasant experience I have ever had at a UHUAL! Thank you Sammy!
Gary GPricing: 0.89¢per mile Staff wasn’t able and didn’t give a good estimate on price. Told me 79.00 end paying 104 plus 60 gas. Gas mileage is bad, maybe need a tune up. 30 miles uses half a tank and half a tank cost 55 dollars. A/c didn’t work. Got the job done, just a bad experience. By the way I only had the truck 3 hours.
terry jDisclosure of charges.
Emmanuel USammy was fantastic and was a welcoming face when I picked up the truck.
Zer SWhen you book the truck and select the times... It doesn't not say there is an additional charge for turning it in after it closes .... Nor is it stated at the location. Charging $20 for it is wrong.
Sapna BEasy drop off
Thomas SFuel gauge was off. Went 17 miles and gas filled 6 gallons to fill. No way got 3 miles to a gallon
Dana HFantastic service. Owner is a great guy that goes above and beyond for his clients.
khaled HVery professional staff. Great customer service! Easy rental process. I will recommend this location and rent there again!!
carleta mExcellent Customer Service!! Very professional, Very helpful!! Highly recommend this location!!
Joni DSammy, at this location, was extremely kind and helpful! Will definitely use again, if need to move something.
Vincent LCheaper fuel rates.
PATRICK M