Customer Reviews for D And J Auto Repair
(U-Haul Neighborhood Dealer)

1,360 comentarios

1912 W Wackerly   Midland, MI 48640
(West of Eastman Rd)

(989) 839-0883

Horario

  • Mon–Fri
    8 a. m. - 5:30 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(989) 839-0883

1912 W Wackerly
Midland, MI 48640
(West of Eastman Rd)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5:30 p. m.
  • Sat–Sun
    Cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Truck was crusty and horrible to operate. when returning the truck, the parking lot was crowded and very hard to manage through. 0/10 experience, will not be coming back.

Jack F. 
Clasificación:
3.0

The parking of the trucks was horrible. They were parked so close together and the parking lot was full of other cars as well. If I had been by myself without really having much experience driving a vehicle that size I never would have gotten it out of the parking lot. My husband is used to driving trucks that size and even he had a difficult time getting it out of the parking lot without hitting another vehicle. Perhaps when it comes to the larger trucks they could be parked on the end or easy access to the exit.

Angela B. 
Clasificación:
5.0

No improvements needed. Super friendly and helpful staff!!

Tammy W. 
Clasificación:
5.0

I'm concerned that I wasn't credited for the guaranteed reservation I had been promised. I ordered originally a 9 foot cargo van and had gotten bumped to a 10 foot van for the same price. Thing is. Only needed the 9 foot and the 9 foot was plenty big enough. So we had the 9 foot van rates on a 10 foot box truck driving 60 miles. Wasn't happy about the gas mileage and couldn't find evidence of the $50 reservation guarantee anywhere.

Tommy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelby T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dee D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy L. 
Clasificación:
1.0

We have had to use this location 3 times in the last 3 weeks for a move we are making. Every experience with the staff here has been rude and unprofessional. When asking questions I have been answered with “I'd like to get out on time” or “I know, we both want to leave here”. This has been three different staff members, not just one. The last rental I tried to avoid this location to rent from but was unable to get the size vehicle I needed from any where else. I watched the staff be rude with three other customers while I was waiting.

Myndy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

brook M. 
Clasificación:
5.0

Drop off was quick, efficient, and painless.

JOSH B. 
Clasificación:
4.0

Hurricane in Sarasota put us in a huge bind . We couldn't make it back home in time to return the cargo trailer. Cherokee worked with us wonderful helping us by waiving the delay to return. So thankful for her kindness

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne C. 
Clasificación:
3.0

I reservered truck 10 days in advance.2 days after I reserved I was contacted to see if I could pick up truck in clare or Harrison if the didn't have one in farwell, I agreed to that, 2 days before my pickup date a U-Haul representative called to tell me closest pickup I could get was in reed city , which wad 50 miles eVh way to my house, then she said I could also pick up in midland , this was a few miles closer to me, but I had 90 extra miles to drive and had to pick up night before, very big hassle and e Penske and waste of my time driving and gas money,I had no choice since I had to move, isn't this why I made reservation 10 days in advance, reservation did no good, , every other time I've had good luck, this was disappointing and expensive, why did I suffer and pay more and have to drive and buy a lot of extra gas because U-Haul did not get a truck to my location that I had reserved, please contact me and explain

Doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

It was a quick, easy process from ordering to pickup and delivery. The van was fairly new, Only 33,000 miles. Great experience.

John S. 
Clasificación:
3.0

Somewhat conjested parking area. No issues.

Amanda A. 
Clasificación:
5.0

We have used this location for several years with our kids in college and it has always been a smooth, pleasant experience. They are very knowledgeable and always make sure the equipment is in perfect working condition.

Russell C. 
Clasificación:
2.0

I rented a 6' x 12' trailer open style how ever the tailgate opening was only 57" and not 72" as advertised So I realized this upon leaving the location and notified the office they told me there was nothing they could do and I was stuck with a rental I could not use.. Paid for it for nothing very unhappy customer.

karl K. 
Clasificación:
4.0

Vechile had a very strong smell of cow manure.

Joshua N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOREEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K. 
Clasificación:
2.0

Look over equipment. A ramp without latches should never happen. It was very inconvenient.

KEVIN D. 
Clasificación:
2.0

The employees were exceedingly rude . I would highly suggest using another Midland location if you prefer friendly interaction .

Adam S. 
Clasificación:
5.0

Always great service:)

Josh S. 
Clasificación:
5.0

Joshua was as helpful as possible and I highly reccomend this place for rentals.

Ronald E. 
Clasificación:
1.0

Location employees (owners?) were very rude. My rental felt like an incredible inconvenience to them. They had difficulty with the system, and were bickering back and forth. She then informed me I was an hour late. Reservation was made for 11am and I was early. She informed me they closed at 10am, which was not reflected on the website. I would not do business here again.

Megan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tate B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor B. 
Clasificación:
4.0

The trailer was very old and did not allow securing items near the top (nowhere to tie a cord on the top section). The trailer tires were old and little thread left.

Marcos B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
5.0

Nice drop off location. Conveniently located

Gerald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek B. 
Clasificación:
1.0

None of the lights worked in the back and there was glass everywhere.

Abigail P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne S. 
Clasificación:
5.0

Friendly,efficient service.

Daniel M. 
Clasificación:
5.0

N/C

Hannah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEN V. 
Clasificación:
5.0

Quick and courteous, thank you!

Jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN O. 
Clasificación:
3.0

El cliente no dejó un comentario.

COLLEEN ANN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD THORNTON T. 
Clasificación:
2.0

Make sure people haven't smoked in the uhaul, ensure it's actually clean before people rent it,, ensure the locking mechanism in the back isn't sticky and difficult to operate, ensure the alignment is in order, ensure the truck doesn't spit and sputter when accelerating.

Tommy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JON H. 
Clasificación:
5.0

The folks at D&J were great!!

RICHARD THORNTON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN CARL E. 
Clasificación:
5.0

Two thumbs up! I've rented trailers several times ... never a problem and they are very helpful.

KYLER EVAN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared P. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRYAN KIP S. 
Clasificación:
5.0

Great customer service.

RONALD DUANE K. 
Clasificación:
1.0

Staff was extremely undertrained and showed absolutely no interest in even being a U-haul site. Actually expressively showed disinterest in it. Per my drop off point (which was infinitely better than my pickup point), the pickup point was supposed to offer me blocks or wood to raise the front of my car for the car trailer. They also have no explanation on the trailer. The front tire straps were too small for my car and the holes to attach straps too were too small for any heavy duty straps. Fortunately I made it work, but I'll avoid that pickup location by any means.

MICHAEL ALAN R. 
Clasificación:
2.0

Lady in the business was short and curt with customers and other staff and made it known to everyone that s

LOIS N. 
Clasificación:
4.0

El cliente no dejó un comentario.

KURT ALLAN S. 
Clasificación:
5.0

The rolling door of the trailer was difficult to open and close and should be repaired or replaced. Cold weather may have made the door stickiness worse, but it is a critical component of a rental trailer

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN JOHN H. 
Clasificación:
4.0

The online reservation process was pretty terrible. We thought we had a truck reserved. But then someone calls and says we have to change just about everything. We couldn't get the truck we wanted. The sales agent said we could get it at 3 different locations and was not available each time. Really frustrating. Online reservation was wrong on so many things.

CHERYL LISA W. 
Clasificación:
3.0

Two things: When I rented a 15' truck online, it changed it to a 26' truck. I couldn't fix this and when I went in person, I was told that, when I rented the truck, they had no 15', so I was given a "free upgrade". Well, first off, it was a free upgrade as I was being charged the regular rate for a 26' and not the cheaper 15'. Then, why in the world would I be happy with a GIANT truck when I clearly decided on a smaller one? Luckily, they had a 15' in when I showed up and it only took 40 minutes to sort it out. Not a great start to the day. Secondly, Your fuel gauges are not real-time when filling up. I started with half a tank and intended to bring it back to half before I returned. Knowing this would be tricky, I kept the electric on while filling so the gauge would update as it filled up. The gauge never moved. I even turned it off an on several times to see if it would update. Nothing. But then I heard the pump turn off and magically the gauge updated to show a full tank. (x2 as much as I planned) It would seem, as a customer, I have no real way to fill up the truck accurately if it is not full when I started (and you do not allow refunds for overfills.) Hmmm. Enjoy your $35 in free gas/profit. I will go back to Penske for future truck rentals. They fill up their tanks before rental.

Jeremy D. 
Clasificación:
5.0

I was treated with respect (as if they really would like my business again someday)...a breath of fresh air these days... Thank you very much D and J Auto.

SCOTT WILLIAM M. 
Clasificación:
5.0

Nice and efficient

ROXANN BETH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BEAU BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faye D. 
Clasificación:
3.0

Staff extremely rude and arrogant

DAVID ALLEN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan K. 
Clasificación:
4.0

Price had shot up compared to a few weeks ago

TIMOTHY B. 
Clasificación:
4.0

I dropped off the truck after hours. The only challenge I had was trying to find somewhere to park the truck. There were too many vehicles to find a spot to park a 26 ft truck.

Marc B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN CHARLES C. 
Clasificación:
5.0

Great service

HECTOR M. 
Clasificación:
3.0

The truck is well used

david L. 
Clasificación:
4.0

The truck I rented is getting old.

DAVID JOHN L. 
Clasificación:
5.0

Quick check in and out with friendly staff. Truck was clean and well maintained.

Marc N. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUKE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

jennisen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID JOHN L. 
No se han enviado comentarios para esta ubicación.

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