They called to confirm the day before then the next day the truck wasn't there . This was the original pick up location but we ended up having to drive an extra hour . Cost us allot more money in gas as well as timeNatasha W.
Customer Reviews for D & D Outdoor Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kevin A.
El cliente no dejó un comentario.Alexandra D.
Good customer service which is always the most important thing to me. As an example the owners/caretakers were willing to go the extra miles. Thank you!!CLIFFORD H.
Should have gotten the hundred dollar refund the same day not still be waiting for it one month laterBeaton K.
Trailers this size should have trailer jacks installed. The trailer when loaded had to remain in the vehicle as it was far too heavy to disconnect without a trailer jackDavid R.
El cliente no dejó un comentario.Daryl C.
Very friendlyWENDY E.
Was a little upset that the reservation was not filled at the location we selected making us drive two hours to obtain the trailer we needed. In saying that the service at the location was excellent and super friendly. They went above and beyond making this an excellent place to rent from. Thanks for everything. Def made the experience better.Richard P.
Pay attention to your miles and how much gas is in itFeltham M.
Long ways out of the way to get a truck.Anthony P.
Text messages were being sent to my father who was driving the truck asking for his drivers license. He doesn't have a smart phone. Not all people have smart phones or know about sending pics or text messages. A phone call would be more personal and suitable for all clients. This is not the fault of D&D Outdoor Storage. They did a great job. It was whoever was supposed to be in contact with regards to the rental.Elaine Dawn B.
Unorganized and unprepared. Trailers were not ready and had to rent a more expensive trailer because it was the only one dug out of the snow. Haven't snowed for a week before renting. Will not go there again.Torry O.
El cliente no dejó un comentario.DAMIAN RICKY JOH C.
No need for improvement. Everything was fine, thanks for taking care of this for us Andrew P.
Nothing, the service was perfectBasil H.
El cliente no dejó un comentario.Leslie S.
Poor arrangement for pick up. Agent did not know how to use system and it took 90 minutes to get unit and only after a call to St John's office. Poor signage indicating where to get unit.Blair S.
Received truck on time from a friendly and helpful couple. Customer service was top notch. If all locations were the same; then, there should be no negative reviews.SOLVEIG CATRINA B.
We have had nothing but trouble with this company, 3-4 times now it's been inconvenience after inconvenience. I have a screenshot saying drop off was on Friday, no time specified and when we dropped it off they tried to charge us for another day. This company is one giant scam artist as from our multiple shameful experiences.Nicholas B.
Margaret and her husband were so friendly and kind. They went above and beyond to help us. I would highly recommend anyone going to them for services. They will not disappoint.Dana W.