The lady was next to impossible to communicate with, which made it a super frustrating experience. This reflects poorly on Uhaul.Joseph M.
Customer Reviews for CWI Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Easy nice peopleDarrel B.
El cliente no dejó un comentario.Michael S.
Dropped off after hours so don't know how service is. Parking area neat and easy to park in.SHERRIE F.
El cliente no dejó un comentario.Scott M.
I did not get a copy of my receipt. I would like one. I also think it was a lot of premium to pay to move the trailer one way for you.Andrew K.
El cliente no dejó un comentario.Tami M.
Had sign that there was a $20 charge to help hook up trailer. Doesn't seem right. General comment about reserving trailer. Had reserved trailer in Chetek, WI 1 month before we needed it. Not available when we went to get it. Had to drive 40 miles to get a bigger trailer size that wasn't needed. Carly at U Haul office was great and gave us a discount.Tony H.
El cliente no dejó un comentario.dean C.
El cliente no dejó un comentario.Eric Y.
El cliente no dejó un comentario.Steve P.
Fix the cup holderJeremiah B.
El cliente no dejó un comentario.Dana B.
Charge $20 to help hook up the trailer! I have never even heard of such a thing. Uhaul has always helped me and checked lights and that I was ready to go.Crystal D.
When the servicer hooked up the lights, the driving lights didn't work. They spent the next hour getting the trailer ready to travel. Excellent service.Barbara K.
They had the truck for a week and still hadn't swept it out. When my husband went to pick up the truck, we had a reservation and she made him wait while she got another guy a complete new rental, with no reservation. When the woman finally came back to help them, she said that the truck hadn't been swept out yet because they didn't have time. My husband saw the paperwork! They had the truck for a week! Plus, it was our moving day! We didn't want to have to wait for her to sweep out the truck when it should have already been done!Rebecca B.
El cliente no dejó un comentario.James S.
I return the truck when nobody was there so i can't comment to much about the experience. The address was correct so it was easier to find bacouse there were other trucks on the lot it was easy to spot. Again better bigger signs would help a drop of experience. The drop key box is small and it's hard to find and eassy to miss on a huge lotJAKUB H.
El cliente no dejó un comentario.Keely S.
Be more organizedANDREA B.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.david L.
El cliente no dejó un comentario.Kyle N.
Make sure you listen to where the person has to actually load the u-haul and give them more appropriate miles than I was given. I was charged overage for over 100 miles when they were told at pickup what mileage was and got told they couldn't change my miles and get someone that speaks better EnglishBrian G.
Truck cab was not cleaned out and back was not swept. Also there was more like 1/3 of a tank of gas not 1/2 as stated on the contract. Should have shown the truck and the gas gauge before filling out the contract.Brian G.
El cliente no dejó un comentario.Lu Ann R.
El cliente no dejó un comentario.Patrick S.
Excellent, efficient, helpful, in All ways. Awesome service.JOHN S.
El cliente no dejó un comentario.GLENN S.
El cliente no dejó un comentario.Tom F.
El cliente no dejó un comentario.Cynthia O.
Got charged an extra $5.00 because our return sheet sayed to return to LaCrosse WI. 3 hours from our home. We bought our own dolly now as the cost for for one way was outrageous. Uhaul leaves a lot to be desired.Kenneth P.
El cliente no dejó un comentario.Jerome M.
I was charged I was charged $183.00 and I was only one day late . I was told I didn't put enough gas in it and it had more then when I picked it up..ronald W.
El cliente no dejó un comentario.DAVID L.
called a month ahead for reservation, then day before our move received a call saying they didn't have the 26' truck we needed. Owen went out of his way to secure another 26' truck from another location and our move went off without a hitch. Thanks for going the extra "mile" Owenbill L.
El cliente no dejó un comentario.TIM K.
El cliente no dejó un comentario.Troy M.
I shouldn't have to drive 3 hours from my house to pickup a truck.Cynthia L.
There was an Asian lady there which very hard to understand while going over the paper work.daniel K.
The owner of company in Tony did not have anyone at shop trained to help with renting trucks . Owen was in NC for death of family member & we had to set this up with Owen by phone. Bad connection and trying to get help in Tony as well. Poor experience.Kim K.
El cliente no dejó un comentario.jon K.
El cliente no dejó un comentario.Jon K.
Better communication.Bradley N.
Make sure that what you charge is the final cost. Make it easier to get deposits returned. Been over 2 weeks and haven't gotten mine backJim O.
El cliente no dejó un comentario.Lloyd B.
El cliente no dejó un comentario.Matthew K.
El cliente no dejó un comentario.Loyd S.
very nice peopleThomas F.
El cliente no dejó un comentario.mark W.
El cliente no dejó un comentario.Kevin J.
Where do I start will not have a repeat of this the tow dolly damaged the front of the car I could not tow my car several hundred dollars of damage wasted time & money I will not be coming back ??GALEN G.
El cliente no dejó un comentario.steven M.