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RONALD L
Customer Reviews for Custom Vans
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, made the entire experience go smoothly. Will return here when I need to rent another truck.
John PThe staff were very nice and helpful however the truck was old and dirty, it was a gas hog! I wonder if a newer model would have been more efficient. Overall it worked out well.
Lisa H👍🏻👍🏻
David BEquipment light wiring harness was cut at pickup. Associate fixed the wiring at our request.
Kaylee HCraig at CVZ was great!
Miranda WThey forgot about my reservation when I called to confirm the day before pickup (despite having spoken to the exact same man 2 weeks prior). They also said for return to just drop the keys in the box. They neglected to mention that the online return would want pictures inside the truck which were impossible to take once the keys were dropped.
CALLIE CI had to drive 45 minutes from my house to drop off at the required location when I have 2 Uhaul dealers within 5 miles of my place. I will definitely look for other services next time.
DWIGHT BBigger entrance
Nicholas Mn/a
ROBERT BCharged for 3 days. Need 1
ERIC SThe staff is very nice and parked the truck at the door
SHEILA EVery friendly and helpful. Trailer likely 40+ years old-but made the trip.
Lane LReserved on the app, worked great, awesome staff for pickup and return
Michael MWe originally were scheduled to pick up at a different location which is closer to home and this was an unexpected and last minute change. Also, while the staff was friendly, we had arranged add ons that were unavailable at this location.
Edward Severything was ready to go new Truck and clean, people were very friendly, this is the only way to move, worry-free
Eric IVery Professional !
phillip pThey need to put a sign on the street so newcomers to town can find them more easily!
Deborah BI was perfectly satisfied with my experience. I can't really think of any improvement that would be necessary. Everyone here was friendly and helpful.
Maxine RExplain all the expenses associated with moving. Did not explain there would be a mileage fee.
Jodi WI returned the equipment when Custom Vans was closed. The u haul check in process after hours is not very user friendly.
CHET CReturned the truck to the nearest UHaul drop off, according to the app. The address it gave us was a drive thru beverage place. Close, but confusing, nonetheless. We finally found where we should be, after asking the drive thru employee. The signage for the actual UHaul place was terribly small and up the road from the given address. To return the truck, they required you to do everything on the app, once again. It's instructions consisted of "park the truck, but don't block a door". The app was pretty easy to use, though, so I can't complain there. We just parked the truck next to another UHaul in the grass. The app told us to return the keys to the drop box. The drop box said it was for after hours, which we weren't. I went inside to ask, just to be sure they didn't need me to sign anything or actually pay, since the pickup location didn't ask for payment or give me any paperwork. I wasn't even acknowledged until I approached someone to ask if I should just put the keys in the drop box or if they needed them. They said they weren't expecting any trucks. I showed them the app and the return process it had sent me through. They asked for my paperwork, which I didn't have because the shady place I picked up the truck literally just handed me keys. They did take the keys and must have taken care of the return since I haven't heard anything else. Get it together, UHaul. I'll be using a competitor for my future needs.
Martin CBeing new to the city, Darrell was especially kind and helpful.
Genevieve HHave dollies on trailer.
Kim ONothing to improve, excellent service, very knowledgeable and vey nice.
Brad RThis location was on it for a non Uhaul only location! I recommend the compan and the rental location.
Richard TNeed better guidance as to where to go once inside the building to return the u-haul rental.
JOHN AThey need to be more knowledgeable about procedures.
JOHN MN/a
CHELSEA Rn/a
JIM NHave uhaul materials available for purchase such as boxes and supplies
BRITTANY TThey took almost an hour to process my order. Very disappointed in service getting the rental. The condition of the truck was well maintained and need some new traction support.
Brentnei CI use Custom Vans for many things. This is a great place for custom parts, information and renting a Uhaul.
robert mPick Location closer to address. I had 10 miles on truck before i even started moving.
Kenny MWoman was unfriendly and confusing when I called to see if they had any storage available. She was hard of hearing and I had to yell.
Privacy R | First Impressionsi did not move in thank you
Privacy R | First Impressions