Customer Reviews for Custom Specialties RRR
(U-Haul Neighborhood Dealer)

61 reviews

1805 N Pace Blvd   Pensacola, FL 32505

(850) 696-0874

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(850) 696-0874

1805 N Pace Blvd
Pensacola, FL 32505

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This place was trash. You literally drop in off on the side of the road, there’s no type of security.

Robert Boniol 
Rating:
5.0

Customer did not leave a comment.

Anyei Pichel 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Dvorak 
Rating:
5.0

Customer did not leave a comment.

Sandy wilgus 
Rating:
5.0

It was super easy.

SHANE ELKINS 
Rating:
3.0

There was nobody at the location even during open business hours. I had to contact uhaul to figure out how to get access to my uhaul rental truck while by myself in not the best-looking neighborhood.

Michael Rhoades 
Rating:
5.0

Customer did not leave a comment.

Robert Higgins 
Rating:
5.0

Customer did not leave a comment.

RICKY MCGRAW 
Rating:
1.0

They moved my reservation to a bad part of town and I was left there for two hours alone only to be called after I was on the road to say I had a reserved truck at the original location. This took over two hours total meaning the movers had to leave before they were done. This whole fiasco ended up costing me over $600.00 extra that Uhaul should compensate me for.

Deborah Smothers 
Rating:
2.0

I rented a truck for 10am. I showed up at 10am to pickup the truck and the shop owner didn't show up to open his business until 10:25am. The truck was not ready for rental. It was dirty inside the cabin, the rear stowage container was filthy with mud and debris from the last renters. The gas tank was 1/4 full. I didn't leave Custom Specialties with the truck until 11am because of the different discrepancies. I recommend being prepared for customers when they come to pickup their rentals, as they might be on a schedule as well. I recommend cleaning and refueling the trucks to turnover for the next renters, if the previous renters did not do so.

Noah Pollock 
Rating:
5.0

Probably the best location I have rented a UHaul from. Outstanding knowledge and great management

Timothy Reinke 
Rating:
5.0

Prompt, friendly service.

Zenobia DeWitt 
Rating:
5.0

Keep doing what you are doing.Thumbs up,

Edward Guillot 
Rating:
2.0

They said they opened at 10 which was incorrect. I sat outside waiting until I called uhaul directly and they handled it.

Kory Thomas 
Rating:
5.0

Customer did not leave a comment.

Lisa Oliver 
Rating:
1.0

I am being overcharged for gas that Wasn’t even in the truck when I received it. I am highly upset I went to the location today to try to resolve the issue and they said they’re going to have to do Further investigation.

Michelle kendrick 
Rating:
1.0

Very big lack of communication resulting in taking 2.5 hours to pick up the truck and trailer.

Cory Mergen 
Rating:
3.0

We dropped off the truck before the store opened. There was barely a place to park the 26' truck.

Jacob Burdick 
Rating:
5.0

This location was not the problem. There were two locations listed on W Street one is no longer in business and this place which had no idea we were coming. They place we dropped off was very helpful and curtious your on line 800 number was worthless.

Carl Black 
Rating:
5.0

Easiest rental ever!

Kina Nash 
Rating:
5.0

Customer did not leave a comment.

Patrick Tilque 
Rating:
5.0

Customer did not leave a comment.

Roy Jones 
Rating:
5.0

No concerns

John Wiggins 
Rating:
4.0

The turn in location would have been fine if someone were there. But once I got him on the phone it was fine. I would recommend the turn in location with instructions what to do.

Anne Patterson 
Rating:
1.0

Be sure that when you choose to pick up in person that the location chosen will be OPEN! Took 1.5 hours just to get my keys for my truck. Put me WAY behind in my move. Extremely inconvenient. Multiple calls and a hour ON HOLD. My pick up time was 0830 and the place didn’t open till 1000. My reservation was changed without my knowing to 24hr pick up bit was not given the appropriate information to pick up until after over an hour on the phone. AND THEN my equipment i rented, dolly/furniture pads, were NOT on the truck. Didn’t have time to wait around till opening time to obtain them. Just overall a very unpleasant pick up ordeal. Extremely dissatisfied

Brett Bates 
Rating:
5.0

Definitely would recommend

Verna Schmidt 
Rating:
5.0

Definitely would Recommend

Verna Schmidt 
Rating:
2.0

There needs to be more training done for the office staff to complete U-haul paperwork.

Ed Green 
Rating:
4.0

Trash your current reservation system and start over. The process of reserving the truck was a nightmare. You should hire someone from the car rental business that knows how to set up a more customer friendly process. I would not recommend your reservation system to anyone.

Richard Varden 
Rating:
1.0

TRAIN the people there. HAVE THE EQUIPMENT promised. we were over 45 minutes picking up a truck that had been reserved ahead, and done the check-in online!!!! We were told this location had a 10' truck, but only had a 15 and a 20. Ran horrible, was not sure it would make the trip without breaking down. Was not cleaned out after last user.

Susan White 
Rating:
4.0

Customer did not leave a comment.

DONNA KRISTENSEN 
Rating:
5.0

Customer did not leave a comment.

Taylor Fabian 
Rating:
5.0

Wonderful service. Thank you so much.

Sandi Storey 
Rating:
5.0

Customer did not leave a comment.

teresa MCLAUGHLIN 
Rating:
5.0

Customer did not leave a comment.

george lange 
Rating:
4.0

Customer did not leave a comment.

Lydia Franklin 
Rating:
4.0

my initial reservation was made at your Pace Blvd location. Upon arrival I was told that they had given my reserved trailer to someone else and I was out of luck. Very unprofessional! Then I was told to go to the W Street location, “they have one”. This put me behind schedule. No explanation, whatsoever. The W street location was very helpful in taking care of my reservation. I Would NOT, use or recommend the Pace Blvd location. EVER!

Lisa Felice 
Rating:
5.0

Super friendly young lady helped with my checkin.

DAVID KLAPROTH 
Rating:
1.0

what was on my paperwork is not where I had to go to pick up trailer. It was a hassel

Cheryl Nave 
Rating:
4.0

Didn't realize that the system reserved our equipment at a location that was not the facility around the corner from us until we went to pick it up. A bit frustrating. The man working at the location where we picked up the unit was very helpful. We ended up loading our car on the auto transport at the rental facility. He helped load and secure the car. Having a professional load it gave us peace of mind on our trip. Really appreciated him going the extra mile.

Alex Humber 
Rating:
5.0

Customer did not leave a comment.

Wayne Turmell 
Rating:
5.0

Customer did not leave a comment.

Travis Colley 
Rating:
5.0

Customer did not leave a comment.

Victor Crosby 
Rating:
4.0

Customer did not leave a comment.

Eli Jackson 
Rating:
1.0

The truck was not up to date. The tire on the truck blew out and I felt that if the truck were being maintained properly this would have never happened. The guy should have checked to make sure that the tires were not prior to renting it out My life and my child life was placed in danger ; especially being that the guy knew that the truck was going from Pensacola to Jacksonville been on the interstate . This could've been bad for a lot of other people as well if the truck had turned over. I feel that you can purchase part of my money back for the inconvenience and putting my life in danger .

Rosemary Ladd 
Rating:
5.0

Customer did not leave a comment.

Billy Prater 
Rating:
5.0

Customer did not leave a comment.

Peter Morley 
Rating:
1.0

Was not a good part of town.was no one there to check in, and the key drop box was hose clamped to a sign pole outside.not very secure in my opinion.

RICHIE KNAPP 
Rating:
3.0

No one was there. Dropped off keys.

BRENDA RAULSTON 
Rating:
5.0

Customer did not leave a comment.

Christopher Overton 
Rating:
3.0

inform customers that car hauler will trash front bumper skins and don't back up because hauler will trash fenders and doors

emmett heape 
Rating:
5.0

Customer did not leave a comment.

Roy Stone 
Rating:
4.0

Customer should call on the day of pickup to make sure some one is in the office.

CONNIE BEST 
Rating:
1.0

My truck was located across town on W Street I had no knowledge of this change but everything turned out ok it just set me back one hour Thanks

L DEMETRIS WRIGHT 
Rating:
3.0

Customer did not leave a comment.

ANNIE MOORE 
Rating:
5.0

Customer did not leave a comment.

PENNY HOWARD 
Rating:
5.0

Customer did not leave a comment.

JOHN BAILEY 
Rating:
3.0

Customer did not leave a comment.

PAGE SPENCER 
Rating:
3.0

I had to go buy an adapter to plug in the lights for the trailer. It would be nice if locations had them on hand to go with trailers when needed.

CONNIE TURNER 
Rating:
4.0

Customer did not leave a comment.

VERONICA WILLIAMS 
Rating:
5.0

Excellent service from the the guy at front service ( I can't remember his name, sorry) he was very helpfull and profetional, I will recomend this place to my friends. Thank you

Marco Navarrete 
No reviews have been submitted for this location.

Additional Services at this Location

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