Customer Reviews for Custom RV & Boat Storage
(U-Haul Neighborhood Dealer)

1,357 reviews

1507 S Lincoln Ave   Loveland, CO 80537

(970) 667-0139

Office Hours

  • Mon: 9 am–2 pm
  • Tue: 9 am–3 pm
  • Wed: 9 am–2 pm
  • Thur-Fri: 9 am–3 pm
  • Sat: 8 am–1 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/28/2024: 9:00 am - 1:00 pm
  • 3/29/2024: 9:00 am - 1:00 pm
  • 3/30/2024: 9:00 am - 12:00 pm
  • 3/31/2024: Closed
  • 4/1/2024: 9:00 am - 1:00 pm
  • 4/2/2024: 9:00 am - 1:00 pm
  • 4/3/2024: 9:00 am - 1:00 pm
  • 4/4/2024: 9:00 am - 1:00 pm
  • 4/5/2024: 9:00 am - 1:00 pm
  • 4/6/2024: 9:00 am - 12:00 pm

Show All Hours

Services at this Location:

Contact Us

(970) 667-0139

1507 S Lincoln Ave
Loveland, CO 80537

Services at this Location:

Office Hours

  • Mon: 9 am–2 pm
  • Tue: 9 am–3 pm
  • Wed: 9 am–2 pm
  • Thur-Fri: 9 am–3 pm
  • Sat: 8 am–1 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/28/2024: 9:00 am - 1:00 pm
  • 3/29/2024: 9:00 am - 1:00 pm
  • 3/30/2024: 9:00 am - 12:00 pm
  • 3/31/2024: Closed
  • 4/1/2024: 9:00 am - 1:00 pm
  • 4/2/2024: 9:00 am - 1:00 pm
  • 4/3/2024: 9:00 am - 1:00 pm
  • 4/4/2024: 9:00 am - 1:00 pm
  • 4/5/2024: 9:00 am - 1:00 pm
  • 4/6/2024: 9:00 am - 12:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Heather Jolly 
Rating:
5.0

Customer did not leave a comment.

Phillip Martin 
Rating:
5.0

n/a

Connie Hanlon 
Rating:
5.0

Customer did not leave a comment.

Rich Jones 
Rating:
5.0

Customer did not leave a comment.

Anthony Kidd 
Rating:
5.0

Customer did not leave a comment.

Nathan McMaster 
Rating:
5.0

Very smooth & efficient

Ian Menzies 
Rating:
1.0

This location and U-Haul overcharged by $300 USD for mileage to avoid hazard road conditions and weather. Avoiding torrential rain and snow/icy road conditions to arrive safely with my family and personal belonging is the main priority. Overcharging a customer is not only uncalled for but greedy! I expect a full refund of this overcharge. Be careful when utilizing this U-Haul location. Mo at pickup location was great and super helpful. Drop off location is not worth visiting.

Justin Cordova 
Rating:
4.0

Two dozen moving blankets and appliance dolly forgotten. When we contacted after opening hours (assuming 8-8:30 AM) about these items, places were either not open yet or did not not have the items. My dad had to drive to a completely different location to get them in the U-Haul truck due to our not having an unloaded vehicle to haul an appliance dolly. And the moving guys had to sit and wait on him to return. If those items had been in the truck at 5 AM, our pick up time, it would have saved us a lot of time. The woman who initially spoke with us in the 8:00 AM hour told me dad something to the effect of ‘maybe you should’ve this planned earlier and ‘that’s why I just told you the address’ when my dad said to her he had to pull the phone away from his ear for a second so he had asked about the address again. That woman is not a good customer service representative making her own opinionated comments to us The app is not well running when it comes to photos. It does not register the photos often times as if they’re there, you have to take photos multiple times to get them to show up so you can move on to the next step in mobile process- this is even with good reception. Otherwise things went fine as far as the function of the truck But the situation with the blankets and dolly and the first women we spoke with in the phone were pretty frustrating.

Emily Luebcke 
Rating:
5.0

Austin provided excellent service.

Ronald Ford 
Rating:
5.0

This went perfectly! THANK YOU SO MUCH!!!

Jill Latelle 
Rating:
4.0

Customer did not leave a comment.

Jim Nussbaumer 
Rating:
3.0

Customer did not leave a comment.

Terry Huff 
Rating:
5.0

Place to go for Uhaul needs

Stephanie Martin 
Rating:
5.0

Customer did not leave a comment.

Dennis Gehrke 
Rating:
5.0

So easy for a last minute trip to the storage unit. Couldn’t be happy. Thank you!

Shannon Pippin 
Rating:
1.0

Customer did not leave a comment.

Angie Ignacio 
Rating:
4.0

Very nice guy who check us out and hooked us up.

Rob Shuey 
Rating:
5.0

Customer did not leave a comment.

gina francis 
Rating:
5.0

I have never had any problems with this location. Always goes above and beyond to help in any way possible.

Phillip Young 
Rating:
5.0

Love the excellent customer service experience!

Stephen Gardea 
Rating:
5.0

Customer did not leave a comment.

Joshua McGarvey 
Rating:
5.0

Customer did not leave a comment.

Dennis Zumwalt 
Rating:
5.0

12’ trailer worked great for a long distance move. Trailer brake functioned well. I’ve rented this same size trailer for 3 different moves and very happy with it each time.

Matthew Berrafato 
Rating:
5.0

Customer did not leave a comment.

William mayhuw 
Rating:
5.0

Customer did not leave a comment.

Phil Morgan 
Rating:
5.0

Customer did not leave a comment.

ALAN FAHRENBRUCH 
Rating:
5.0

Great customer service.

David Burnison 
Rating:
4.0

I dropped the trailer off after hours, so can't comment on helpfulness

Jim Nagel 
Rating:
5.0

I always use this location and Austin is great to work with. I never go elsewhere.

Randy Holyfield 
Rating:
4.0

Customer did not leave a comment.

William Phinizy 
Rating:
5.0

Customer did not leave a comment.

TRAVIS COX 
Rating:
5.0

Customer did not leave a comment.

Kenneth Scott Dorsch 
Rating:
5.0

The only way you can tell it's a uhaul rental facility is the trucks. They have very minimal supplies inside. You better have what you need when you get there. Staff was friendly and helpful though

Wade Molzahn 
Rating:
5.0

Customer did not leave a comment.

Jerry gonzales 
Rating:
5.0

Customer did not leave a comment.

Shaun Ryan 
Rating:
5.0

Customer did not leave a comment.

Stephen Gardea 
Rating:
5.0

Friendly, everything was ready when I arrived

Lawrence Giuliano 
Rating:
4.0

Customer did not leave a comment.

John Keller 
Rating:
5.0

Customer did not leave a comment.

JOE BRAUSCH 
Rating:
5.0

Customer did not leave a comment.

James Burrell 
Rating:
5.0

Everything was great at drop-off. The guy running things was very kind and agreeable.

Kyle Koso 
Rating:
5.0

Customer did not leave a comment.

Ken Fray 
Rating:
5.0

Customer did not leave a comment.

Christopher Lucero 
Rating:
4.0

Customer did not leave a comment.

Andrew Wayland 
Rating:
5.0

Customer did not leave a comment.

Steven Utter 
Rating:
5.0

Excellent customer experience

Stephen Gardea 
Rating:
5.0

Incredibly kind and helpful. Above and beyond.

Hadley Moio 
Rating:
5.0

Service was excellent. Friendly and knowledgeable.

Wayne Bidell 
Rating:
5.0

Self service after hours drop off with no attendant. there was a guy sleeping in his car in the parking lot… a little uncomfortable

Mark Maloney 
Rating:
5.0

Always great service!

David Kubicek 
Rating:
5.0

Customer did not leave a comment.

Terry Cooper 
Rating:
5.0

Austin is a valuable asset! Better try to keep him.

Richard Lane 
Rating:
5.0

Definitely would update a website that I have tried to use for the past 30 years and has never changed. The website really sucks. The guy at this location is so incredible! Wish the website was even 1/2 the help!

STACY BAYNE 
Rating:
5.0

Always great service and I see the same faces when I go there and they remember me most of the time. Very friendly also not just get them in get them out kind of place.

Richard Price 
Rating:
5.0

Customer did not leave a comment.

Matthew Warden 
Rating:
5.0

The man who works at this location (and his dog) are absolutely incredible. Made my experience great, and so kind and helpful and even walked us out to the truck. We got there early, and he had kind energy and a great attitude first-thing in the morning. Unfortunately I can't remember his name, but he was great!

Abigail Mankins 
Rating:
5.0

Customer did not leave a comment.

Frederick Cross 
Rating:
5.0

Customer did not leave a comment.

Michael Soguero 
Rating:
5.0

Customer did not leave a comment.

Gregg Kraft 
Rating:
5.0

Troy was great!

Jan Evans 
Rating:
5.0

Everything was great...

Philip Bearly 
Rating:
5.0

Excellent customer service

Stephen Gardea 
Rating:
4.0

Customer did not leave a comment.

Lexi Graff 
Rating:
5.0

nothing

Brian Laak 
Rating:
5.0

Extremely friendly, helpful and knowledgeable personnel. I wish the location was closer as I would use them for all my Uhaul needs which is quite often. 10 stars

JOE BRAUSCH 
Rating:
5.0

Excellent customer service

Ariel Werba 
Rating:
5.0

Always great service!

David Kubicek 
Rating:
5.0

Customer did not leave a comment.

Thomas Arnold 
Rating:
5.0

Customer did not leave a comment.

Chama Gomez 
Rating:
5.0

Allow online check-in to be visible at the pickup location. I checked in online, uploaded my drivers license, and selected the collision damage waiver, but had to do it all again at the pick up location. The attendant was very quick about working through this, but I was made to think I’d save time by doing it online by prompts in the online reservation process.

MICHAEL LANEY 
Rating:
5.0

Customer did not leave a comment.

Melissa Kindt 
Rating:
3.0

Customer did not leave a comment.

Roger Kastel 
Rating:
5.0

Customer did not leave a comment.

jace hoffman 
Rating:
5.0

Customer did not leave a comment.

Heather Lewis 
Rating:
5.0

Thank you, Austin James, for explaining the bill, and helping me get the truck & trailer turned in.

Debra M Smith 
Rating:
5.0

Customer did not leave a comment.

frank jensen 
Rating:
5.0

Customer did not leave a comment.

Vicki Mau 
Rating:
5.0

Excellent personal service.

Thomas Canchola 
Rating:
5.0

Customer did not leave a comment.

Radu Blejeru 
Rating:
5.0

Third time I’ve used this location this month. Efficient and helpful.

Thomas Powell 
Rating:
4.0

Customer did not leave a comment.

brennan ladas 
Rating:
5.0

I love this U-Haul location. Austin is always super nice and helpful.

Stephanie Martin 
Rating:
5.0

Very friendly, knowledgeable, and efficient.

PHILLIP S HOLLABAUGH 
Rating:
5.0

Customer did not leave a comment.

lucille trujillo 
Rating:
5.0

Customer did not leave a comment.

Tara Houck 
Rating:
5.0

Customer did not leave a comment.

Anthony Urbano 
Rating:
5.0

One of the best, and local environments I have come across. Thank you. Will come here again!!!

Nate Hurt 
Rating:
5.0

Customer did not leave a comment.

James Willhoit 
Rating:
4.0

My issue isn’t with the locations but the text links! The website would bring up my phone camera but I couldn’t take a picture. Give an upload from photos option so you can take vehicle and ID photos outside the web app.

Bryan Oplinger 
Rating:
5.0

Customer did not leave a comment.

Randall Sharbonda 
Rating:
5.0

Let people know verification pro ess so they can have someone ready to verify or contract/passport. Was thrown this morning.

Nick Benckini 
Rating:
5.0

The day before the entire U-Haul system had a computer malfunction, which was very inconvenient but these things happen. Otherwise, my experience was excellent.

Jeff Schaeffer 
Rating:
4.0

You guys need to fix your system the U-Haul service was down a few times making it hard to check people in or pull up people's info. But the staff was great very nice and welcoming

Daniel Isom 
Rating:
1.0

See above message.

ROBERT FERRERO 
Rating:
5.0

Customer did not leave a comment.

William Olson 
Rating:
5.0

Customer did not leave a comment.

Zac Child 
Rating:
5.0

Customer did not leave a comment.

charles sheridan 
Rating:
5.0

Customer did not leave a comment.

Bailey Kovac 
Rating:
1.0

The person who I had to deal with when picking up the truck was the rudest, unfriendllest, unprofessional person that I have had to deal with ever. I will never rent from this location again.

Michael Richards 
No reviews have been submitted for this location.

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