Comentarios del cliente para Custom RV & Boat Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Custom RV & Boat Storage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

rick P. en

Grado:

Customer service was great and print also

Rigoberto I. en

Grado:

Everything was fine

Lindy P. en

Grado:

Not sure.. They were very nice & everything went smooth as silk...

Jeremy W. en

Grado:

El cliente no dejó un comentario.

roger S. en

Grado:

Blew a tire on the car hauler and ruined the rim. Car almost fell off hauler. U haul authorized replacement tire and rim, yet the payment of $200.00 has yet to be sent to me WHY ? ?

Kristopher M. en

Grado:

The interior of the trailer had a bunch of debris and mud in it. I had to shovel out the debris, scrap off chucks of mud, and then wash the floor with a push broom and damp mop before we could load furniture and mattresses. I've never seen that before from a U-Haul rental. Disappointing.

Justin D. en

Grado:

Your after hours phone APP sucks. It is slow to the max. We had this vehicle scheduled to pick up at 7:00 a.m. and it took an hour to get everything done, an hour!!!! Totally unacceptable. We do however love Custom RV & Boat Storage. He is extremely helpful and polite. You need to fix your phone app though..

kristine H. en

Grado:

The owner / supervisor at the highway 287 Loveland Colorado location is honest friendly he did not want to come out and speak blatantly against the Colorado springs location but he knew that they had taken advantage of me they changed my order they changed the paperwork of course to benefit U-Haul but I can tell you very honestly without people like me and our recommendations U-Haul would go down the tubes like they did many years ago I do not appreciate being scammed I do not appreciate being taken advantage of I do not like paperwork being changed it says on the recording all calls are recorded listen to my recording I would never in my life have paid $700 for 24 hours I would have turned around went and got my son-in-law with his brand new GMC dually and his gooseneck trailer and just paid gasoline but I chose to use U-HaulI suggest that corporate look into the practices and ethics of the Colorado springs location sincerely Russell Harmon PS once again the manager / owner of the U-Haul on highway 287 Loveland Colorado gets a 100% positive five star rating the location on highway 402 Loveland Colorado don't even get a 1-star rating nor does the location in Colorado springs

MARK E. en

Grado:

They went above and beyond to ensure that I had a truck available to rent. Very much appreciated.

Joycelyn T. en

Grado:

Austin (Loveland, CO) did a fabulous job with our last minute truck rental. Kind, courteous, professional, informative. Gave us 2 grandmas a much newer truck to move 1,200 miles! He’s the best.

Deborah P. en

Grado:

everything was ready for us when we arrived. The staff was very friendly and helpful!

Daniel M. en

Grado:

Troy ( I believe was his name if I remember correctly) was very friendly. Thanks!

Jonel S. en

Grado:

Very friendly and helpful

rita D. en

Grado:

Very helpful and fast!

AL D. en

Grado:

El cliente no dejó un comentario.

TOM S. en

Grado:

El cliente no dejó un comentario.

LORETTA G. en

Grado:

El cliente no dejó un comentario.

jeremy E. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

El cliente no dejó un comentario.

Steve B. en

Grado:

El cliente no dejó un comentario.

Braden A. en

Grado:

excellent customer service..

Jeff D. en

Grado:

El cliente no dejó un comentario.

Margie C. en

Grado:

Very friendly and helpful!

Jeff F. en

Grado:

facility closed, so there could be some kind of jack or support (wood block ?) so that easier to disconnect heavy tongue by myself

Cynthia M. en

Grado:

I always use this location. Great customer service.

Theron R. en

Grado:

I noticed that the mileage was off when I left the lot. I came back and the clerk at the desk was amazing and adjusted it to the right mileage. Great service.

Jo Anne T. en

Grado:

Locale was wonderful...internet and phone contact with national U haul a nightmare

Kristina Y. en

Grado:

El cliente no dejó un comentario.

Kale C. en

Grado:

Nothing your great!

Robert M. en

Grado:

Have dropped 3 trailers here. Good with help, and after hours easy entrance and exit.

Erich H. en

Grado:

Great customer service ??

Stephanie M. en

Grado:

Great customer service!! I highly recommend this location.

Randolph R. en

Grado:

El cliente no dejó un comentario.

Benjamin S. en

Grado:

El cliente no dejó un comentario.

Keith C. en

Grado:

NOT A LOCATION ISSUE, THIS IS AN ONLINE UHAUL COMPLAINT. When supplies are ordered at time of the reservation online, those supplies should be given at the location of the trailer pick up. When my trailer location changed after the booking and a text was sent as to where i had to go to get the trailer that was different than my chosen location that changed by the end of the online reservation and changed again after i closed the internet connection, the supplies were not able to be given to even though they had them. The supplies that were forced to be paid separately apparently aere located elsewhere. I did not have any receipt or email concerning the supplies ordered and paid for. Although my bank had record of the payment. Now i need a refund. I was frustrated on a busy day for me and Shirley at customer service said i did something wrong and blamed me for being upset. Too many phone calls and driving to different locations just to get a mattress bag i ordered with the trailer.

Mary B. en

Grado:

El cliente no dejó un comentario.

Steven G. en

Grado:

Not much! The transaction went smoothly, the trailer was undamaged and performed as expected, and the local technician hooked me up efficiently

Sheryl B. en

Grado:

Austin was extremely friendly, knowledgable and courteous. My daughter tripped getting out of the truck and sprained her ankle so we had to take her to emergency which delayed or moving plans. I would highly recommend this location to anyone in need of a rental truck.

Troy A. en

Grado:

Austin was great..

MIROSLAV S. en

Grado:

El cliente no dejó un comentario.

Laura H. en

Grado:

Drop off was quick and painless.

John C. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

The young man working there was great. Made the process fast and easy. Great job!

Robyn K. en

Grado:

Great experience, thank you

Douglas D. en

Grado:

Excellent customer service!!! the process was very fast!!!!

Therease V. en

Grado:

El cliente no dejó un comentario.

Megan B. en

Grado:

El cliente no dejó un comentario.

Neil A. en

Grado:

El cliente no dejó un comentario.

Donna H. en

Grado:

It would be helpful if a person at the location would answer the phone. When we called we could only get a person in a remote location, who really could not answer our questions. It was a little disturbing at the least.

Kenneth S. en

Grado:

Every thing was great.

Debbie R. en

Grado:

Listen to your customer request and dont screw people over

David C. en

Grado:

El cliente no dejó un comentario.

Stephen S. en

Grado:

Keep adapters on hand for 7 pole to 4 pole

Carmen Ramos O. en

Grado:

Sweep out the dirt. Everything else was great

Carol C. en

Grado:

It was very easy to order what I needed on line. The office staff (Troy) was super helpful, personable, and courteous when I picked up and dropped off my truck.

Christopher S. en

Grado:

Very friendly and nice reps.

Joel G. en

Grado:

El cliente no dejó un comentario.

Murlin V. en

Grado:

El cliente no dejó un comentario.

ERIC S. en

Grado:

will definitely use again. outstanding

arlen N. en

Grado:

El cliente no dejó un comentario.

Jon W. en

Grado:

3 of 4 tires needed to be replaced and if the guy would jave had a 4th tire he would have replaced that one as well. One tire blee out while driving down the road and the two other tires had only 10 lbs and 20 lbs of air preasure. Disaster waiting to happen.

Barb S. en

Grado:

Troy was the Best !

David P. en

Grado:

I was disappointed that I had to drive 15 miles to pick up my trailer when I had reserved it at a u haul dealer 1 mile away from home. Not to mention that the trailer was filthy dirty inside and out. People were nice but not happy with the pickup arrangement or sending me out in a very dirty trailer. :( DP

victoria H. en

Grado:

El cliente no dejó un comentario.

Carol K. en

Grado:

El cliente no dejó un comentario.

Nathan S. en

Grado:

The Brakes on the truck were not safe. The mirrors were not properly secured. My card was charged 3 times.

William J. en

Grado:

El cliente no dejó un comentario.

Karen P. en

Grado:

The office has a HORRIBLE smell, but otherwise they were great! I returned my tow dolly to a location on Eisenhower, a hotel - then I returned the truck to this location. The Eisenhower location, the hotel, needs to be taken off your list of trusted UHaul partners. It was horrible. They never checked the tow dolly in, this location, 1507 S. Lincoln, had to go pick it up and check it in for me.

Jackie H. en

Grado:

Wonderful place, the man that helped me was amazing. Awsome experience

cortney V. en

Grado:

El cliente no dejó un comentario.

greg R. en

Grado:

El cliente no dejó un comentario.

Steven C. en

Grado:

El cliente no dejó un comentario.

John V. en

Grado:

It was a challenging place to get in and out of due to the proximity to a very busy intersection!

Ronald W. en

Grado:

El cliente no dejó un comentario.

HELEN S. en

Grado:

El cliente no dejó un comentario.

Jason D. en

Grado:

This has nothing to do with the site, but I was shocked to realize that the truck did not have cruise control. The lack of cruise control made a cross country move even more miserable. I'm a paramedic and drive ford ambulances for a living and they even have cruise control. That is my only complaint/feedback.

Amy W. en

Grado:

Best location I’ve ever been too and I rent trailers/trucks up to 10 times a year! Always ready for you equipment is always functioning perfectly, they are pleasant and just all around awesome

Dan B. en

Grado:

El cliente no dejó un comentario.

Dale D. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

Check in/payment was quick and efficient, we were hooked up and ready to go in a short amount of time with no problems.

john B. en

Grado:

Highly Recommend

john B. en

Grado:

Highly recommend. Great service.

PAUL F. en

Grado:

The customer service offered by the young man could be a case study for any company for, "How to do it right".

Margaret A. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

Outstanding customer skills. he made everything easy to understand

Leah W. en

Grado:

The man was friendly but rushed through the process. I did not understand the link and video he told me to take. I took a video on site like he suggested, and then when I got home to start moving read the text, understood I was supposed to upload a video. The link expired and I tried to call customer service. After talking with 4 people and 20 minutes later still not having the correct person who could help me, i hung up. We will NEVER rent from Uhaul again. HORRIBLE customer service!!!!!

bill C. en

Grado:

Highly recommend this location. Austin was great to work with, very knowledgeable and professional!! We will definitely use this location again. Thanks Austin!!

Damion S. en

Grado:

El cliente no dejó un comentario.

Jack H. en

Grado:

The car hauler had broken ties downs. I had to use mown straps. The man at the counter was clueless as to how to use your computer system. I prepaid and rechecked in and still spent 45 minutes trying to pick you the rental. Overall crap experience

Dave W. en

Grado:

very friendly and helpful manager on site

Amy W. en

Grado:

Nothing father & son team give 100% every time!

Thyago M. en

Grado:

El cliente no dejó un comentario.

jill H. en

Grado:

We called ahead of time to confirm drop off as we were a couple of days early. When we arrived 15 mins before the posted closing time everyone was gone for the day and building locked. To make matters worse the last staff person leaving is likely the same person who had to pull out into traffic before we could enter the lot pulling an empty trailer. Why post a closing time if you’re not going to adhere to it? Why not inform callers close to closing time that your location will be closing in XX minutes? Totally inconsiderate of customers time.

Nickolas F. en

Grado:

The attendant was excellent, very helpful, outgoing and accommodating.

SILVERIO A. en

Grado:

El cliente no dejó un comentario.

Katie H. en

Grado:

The location was no problem. However the fact that we were unable to get a truck near our house was very frustrating. We had to drive an hour each way to get our truck. The organization and planning with the company as a whole was horrible. We will definitely be using a different moving truck company for our next move. Very disappointed overall with the company.

COLLEEN B. en

Grado:

Customer service was top-notch! Quick, easy check-in and out, and the workers were SO nice! The equipment was clean and dent free. Highly recommend this U-Haul!

Michael M. en

Grado:

Staff was very professional and knew their job well.

David C. en

Grado:

El cliente no dejó un comentario.

Jennifer R. en

Grado:

El cliente no dejó un comentario.