Comentarios del cliente para Custom RV & Boat Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Custom RV & Boat Storage

Grado total:

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Nathan S. en

Grado:

The Brakes on the truck were not safe. The mirrors were not properly secured. My card was charged 3 times.

William J. en

Grado:

El cliente no dejó un comentario.

Karen P. en

Grado:

The office has a HORRIBLE smell, but otherwise they were great! I returned my tow dolly to a location on Eisenhower, a hotel - then I returned the truck to this location. The Eisenhower location, the hotel, needs to be taken off your list of trusted UHaul partners. It was horrible. They never checked the tow dolly in, this location, 1507 S. Lincoln, had to go pick it up and check it in for me.

Jackie H. en

Grado:

Wonderful place, the man that helped me was amazing. Awsome experience

cortney v. en

Grado:

El cliente no dejó un comentario.

greg r. en

Grado:

El cliente no dejó un comentario.

Steven C. en

Grado:

El cliente no dejó un comentario.

John V. en

Grado:

It was a challenging place to get in and out of due to the proximity to a very busy intersection!

Ronald W. en

Grado:

El cliente no dejó un comentario.

HELEN S. en

Grado:

El cliente no dejó un comentario.

Jason D. en

Grado:

This has nothing to do with the site, but I was shocked to realize that the truck did not have cruise control. The lack of cruise control made a cross country move even more miserable. I'm a paramedic and drive ford ambulances for a living and they even have cruise control. That is my only complaint/feedback.

Amy W. en

Grado:

Best location I’ve ever been too and I rent trailers/trucks up to 10 times a year! Always ready for you equipment is always functioning perfectly, they are pleasant and just all around awesome

Dan B. en

Grado:

El cliente no dejó un comentario.

Dale D. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

Check in/payment was quick and efficient, we were hooked up and ready to go in a short amount of time with no problems.

john b. en

Grado:

Highly Recommend

john b. en

Grado:

Highly recommend. Great service.

PAUL F. en

Grado:

The customer service offered by the young man could be a case study for any company for, "How to do it right".

Margaret A. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

Outstanding customer skills. he made everything easy to understand

Leah W. en

Grado:

The man was friendly but rushed through the process. I did not understand the link and video he told me to take. I took a video on site like he suggested, and then when I got home to start moving read the text, understood I was supposed to upload a video. The link expired and I tried to call customer service. After talking with 4 people and 20 minutes later still not having the correct person who could help me, i hung up. We will NEVER rent from Uhaul again. HORRIBLE customer service!!!!!

bill c. en

Grado:

Highly recommend this location. Austin was great to work with, very knowledgeable and professional!! We will definitely use this location again. Thanks Austin!!

Damion S. en

Grado:

El cliente no dejó un comentario.

Jack H. en

Grado:

The car hauler had broken ties downs. I had to use mown straps. The man at the counter was clueless as to how to use your computer system. I prepaid and rechecked in and still spent 45 minutes trying to pick you the rental. Overall crap experience

Dave W. en

Grado:

very friendly and helpful manager on site

Amy W. en

Grado:

Nothing father & son team give 100% every time!

Thyago M. en

Grado:

El cliente no dejó un comentario.

jill h. en

Grado:

We called ahead of time to confirm drop off as we were a couple of days early. When we arrived 15 mins before the posted closing time everyone was gone for the day and building locked. To make matters worse the last staff person leaving is likely the same person who had to pull out into traffic before we could enter the lot pulling an empty trailer. Why post a closing time if you’re not going to adhere to it? Why not inform callers close to closing time that your location will be closing in XX minutes? Totally inconsiderate of customers time.

Nickolas F. en

Grado:

The attendant was excellent, very helpful, outgoing and accommodating.

SILVERIO A. en

Grado:

El cliente no dejó un comentario.

Katie H. en

Grado:

The location was no problem. However the fact that we were unable to get a truck near our house was very frustrating. We had to drive an hour each way to get our truck. The organization and planning with the company as a whole was horrible. We will definitely be using a different moving truck company for our next move. Very disappointed overall with the company.

COLLEEN B. en

Grado:

Customer service was top-notch! Quick, easy check-in and out, and the workers were SO nice! The equipment was clean and dent free. Highly recommend this U-Haul!

Michael M. en

Grado:

Staff was very professional and knew their job well.

David C. en

Grado:

El cliente no dejó un comentario.

Jennifer R. en

Grado:

El cliente no dejó un comentario.

MIROSLAV S. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

Excellent service and extremely efficient hook-up of the trailer I rented. The young man who helped me was kind, quick, and well informed.

Dana M. en

Grado:

outstanding!

Dana M. en

Grado:

outstanding!

Cathy R. en

Grado:

very helpful staff

edward z. en

Grado:

Help me load the trailer , not really service was great

Charles H. en

Grado:

Austin was very helpful.....great customer service skills

Veronica R. en

Grado:

Everything was great!!

PAT C. en

Grado:

This was a BS deal on your part. Rented a trailer in Tonganoxie to haul to Allenspark CO. Your “system “ said I could drop trailer off in Estes Park. Got there and was closed. Called and they said I had to take it to Loveland! Took it to the address they gave me and nobody there and door locked again. Was given a third address and again when I got there door was locked. Guy finally showed up. Rented a Penske truck to complete the move. That was three hours of driving pulling a trailer on mountain roads just to return a small trailer

Kari S. en

Grado:

Although customer service was able to find me a car hauler, when I loaded the trailer I discovered one of the tires was flat. The delay of 2 hrs was not acceptable. I called customer service asking for a discount for loss of time and was told charges would be negotiated at the drop off location,they were not. Drop off told me it should have been at pick up location. I have used U-Haul numerous times and this was the worst experience I have ever had with them. Not sure if I will rent from this company again.

Dylan M. en

Grado:

Clean, check, and maintain equipment after each drop off. It took me an extra half hour because the trailer was broken and filled with broken glass that I had to help clean up. This is unacceptable.

JOHN S. en

Grado:

El cliente no dejó un comentario.

joel p. en

Grado:

El cliente no dejó un comentario.

Tonia R. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

The sales associate at this location was very professional and a pleasure to deal with. Would definitely recommend.

Syd M. en

Grado:

Don't make a customer drive hundreds of miles to pick up their truck and trailer. Very unhappy at how the CORPORATE office handled my move.

Susanna W. en

Grado:

The guy who helped me on Monday 3/25 was incredibly helpful!

Lawrence L. en

Grado:

El cliente no dejó un comentario.

rita d. en

Grado:

Nothing. Very good. Agent very helpful

Robert H. en

Grado:

Always a great location to rent from, quick and easy to get you of there and explain everything clearly!

Kyle J. en

Grado:

El cliente no dejó un comentario.

Brandon H. en

Grado:

Keep doing what your doing I had absolutely no complaints and austin was very knowledgeable on every question I asked him for renting from uhaul for the first time I'll be back for sure

April F. en

Grado:

Young man running this location was fast, friendly and efficient. Drop off was a breeze, out in less than 5 minutes

Douglas C. en

Grado:

Unnatended drop off.

Brian C. en

Grado:

El cliente no dejó un comentario.

MARK G. en

Grado:

I requested a reservation at one location which ended up being assigned to another location. During express check in the requested location was shown as the pick up location on one page while the assigned location was shown as the pick up location on another page. I think you have a bug on your web site.

Mark S. en

Grado:

El cliente no dejó un comentario.

Michelle S. en

Grado:

El cliente no dejó un comentario.

janet t. en

Grado:

Not a thing. Very personable transaction. Thank you.

Katherine Y. en

Grado:

El cliente no dejó un comentario.

Shari O. en

Grado:

Excellent place to go. Employee was extremely helpful and nice. We had gone to other in the neighborhood and they very rude and disrespectful. I would give them a 10 out of 10

Dennis M. en

Grado:

The young man that took care of me had experience way beyond his years, gives me hope for the future of excellent service

HALEY H. en

Grado:

El cliente no dejó un comentario.

Auston D. en

Grado:

El cliente no dejó un comentario.

Barb B. en

Grado:

Best Ever!

Cory E. en

Grado:

When searching for a truck that i preselected the size shows me locations available... i picked the best location for what i needed. Then i get a notification that I have a different location,that of course is further away, and then they charge me the extra milage. FALSE ADVERTISING!!! not to mention that this was for a girl scout troop- so good jon Uhaul for ripping off the hard earned money of 5yr-12 yr old girls! I will personally be paying the difference between what we were quoted on line vs what we were actually charged.

TAWNYA V. en

Grado:

El cliente no dejó un comentario.

Steve I. en

Grado:

I do not know if the unit was well maintained, but it pulled good. It looks like this is an older trailer, but it did the job.

Sorouch H. en

Grado:

The first location you sent me to pick up the Truck was at the Gateway Motel in Loveland. There was no one there! I called a number given to me on the reservation was told she was out of town and I would have to go to another location to pick up the truck. This caused at least two hours. This is uncalled for! The location I Ended up picking the truck up from was excellent!

fred K. en

Grado:

Maybe some help on determining what truck may be needed to move house/apartment items.

Cynthia M. en

Grado:

The young man that works the desk is wonderful! I wish I knew his name, but I hope he gets this feedback!

Randy H. en

Grado:

Originally booked at another nearby U-Haul (Catch All Mini Storage) and they didn't have the truck we reserved when we arrived. Regional office arranged to transfer my reservation to Custom RV and this is the location that I preferred anyway. I have rented before at Custom RV and they are always great. Second time I tried renting from Catch All and second time I was disappointed.

ken k. en

Grado:

El cliente no dejó un comentario.

teresa b. en

Grado:

Todo fue excelente

Frederick C. en

Grado:

El cliente no dejó un comentario.

Brenda Z. en

Grado:

Disappointed. I wrote an email asking about my payment, never got a response just took my money. NOT WORTH IT.

WILLIAM W. en

Grado:

El cliente no dejó un comentario.

Karen S. en

Grado:

Found no problems of any kind !! Would highly recommend renting from either company !!! The young man at the drop off location was very pleasant!!!

Gale S. en

Grado:

This location was a self serve drop off location. No help or very little light.

DARREN C. en

Grado:

The car hauler had mud on it and had a little trouble with the ratchets securing the wheels, just seemed like they were a little old but got them to work

john g. en

Grado:

El cliente no dejó un comentario.

Meghann H. en

Grado:

Great customer service, thank you.

MIROSLAV S. en

Grado:

El cliente no dejó un comentario.

Carl J. en

Grado:

El cliente no dejó un comentario.

Rich R. en

Grado:

Austin helped me out and he was excellent. I very much appreciated working with him. If we need uhaul services again I will definitely go back there.

Al V. en

Grado:

When we dropped off the trailer, the business was not open, and it was snowing like crazy . . . so we didn't speak to anyone, and we really couldn't see what everything looked like at the location because there was 6 inches of snow everywhere.. We really appreciated that we could just drop off the trailer!

Michael M. en

Grado:

El cliente no dejó un comentario.

Cynthia M. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

El cliente no dejó un comentario.

HONIEL D. en

Grado:

good work

Roger S. en

Grado:

Attempted to return online. This location has spotty at best internet/cell system strenght. After hrs is kind of unnerving on this open gravel fenced lot.

sheree b. en

Grado:

I am very pleased with the service, knowledge, and friendly atmosphere. Family owned and operated, with very wonderful care. Willing to accommodate and was very helpful to my needs. Thanks guys !

stephanie g. en

Grado:

Customers should be advised that trailers have no devise to jack them off the vehicle if the trailer is loaded.

TIMOTHY G. en

Grado:

El cliente no dejó un comentario.

Kelly E. en

Grado:

We googled this location and it was not as close as it said it was and we had to go way out of our way to reach the store. Need to update your google listing. Also need to stay open longer, 3:30 is not late enough, we almost missed them being open because we had to go further to find them.