El cliente no dejó un comentario.ALEXANDRA N.
Customer Reviews for Curry Road Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
New location over all. Place is old & ran down. I went inside the day before, to see if I could take care of everything so I only had to pick the truck up in the morning. Someone was smoking marijuana in the office, the place smell so bad. The employee said no I can't help you, you have to use your phone. I told him I didn't trust my phone. He said there was nothing he could do to help.Joseph B.
El cliente no dejó un comentario.Christopher A.
El cliente no dejó un comentario.NEIL V.
El cliente no dejó un comentario.Luis C.
Smile and b happyLisa B.
El cliente no dejó un comentario.Lisa S.
El cliente no dejó un comentario.Lisa S.
I was supposed to drop off my truck to the location on Hayden and 202 but was called by the personnel there and told to drop off at the Curry Mini storage around the corner. I left it there as I was told and then I was charged a $20 after hours drop off charge.Paul C.
Hole in the wall.Carson P.
El cliente no dejó un comentario.Randall V.
El cliente no dejó un comentario.Matthew S.
They kept me waiting for an hour while trying to process my credit card, then read all of my credit card information over the phone to a stranger, I think their grandson, then he charged me... isn't that illegal? I then called uhaul to complain and was told I would be contacted and have false charges that the lady on the phone admitted were false, reversed. Next stop Yelp and the Better Business Bureau. All I wanted was a response from you guys.Kevin G.
El cliente no dejó un comentario.JOSEPH H.
El cliente no dejó un comentario.JILL S.
El cliente no dejó un comentario.kevin W.
The people were so sweet and helpful. Before this experience I did not really have any emotions, positive or negative, toward Uhaul, but now I really enjoy it. Thumbs up! CheersMike W.
El cliente no dejó un comentario.marilyn F.
The location was fabulous. It is Uhaul that I can do without. I asked for a specific location and received at least 3 phone calls with different locations. I had to go much further to pick up the truck and asked for a discount on mileage as we would not be going far. Someone did finally call me back and gave me some free miles. I rented and paid for the truck for 5 days, then received a phone call the very next day asking when I was returning it. THEN, I received a phone call from the new territory dealer manager informing me the pricing was very incorrect! THEN, we were told to return to a closer location which was incorrect (according to Uhaul traffic office) Then when my husband dropped it off, he was held for ransom as they said we had a $120 late return fee (we were early!). The total bill was $150 including taxes. For your sanity, never use Uhaul!!! If it were not for the absolutely lovely lady at the Curry St location, we would have lost our minds.teresa L.
People at this location were awesome very helpful friendly courteous loved it.RICK G.
El cliente no dejó un comentario.jacob E.
Owner was very friendly and accommodatingAndrew W.
Explain prices better when customers ask for extension. I feel ripped off. Probably will never use uhaul or recommend again after my experience.James P.
El cliente no dejó un comentario.Tyler L.
El cliente no dejó un comentario.Steven C.
Everything went well and was a smooth transaction. It is so nice to have an easy rental after the stresses of moving!Nichole G.
El cliente no dejó un comentario.Carl P.
You advertise $29.95 but by the time I was done it was over a $100.00 which is ridiculous! You should add the fees in when you advertise.Kevin P.
El cliente no dejó un comentario.Wayne F.
The lady at this location was very nice.Jessie N.
I reserved online opted for no insurance when i got there they put the insurance charge on the contract. The truck was not on full. Was noted as it was when i told them exact words were " nothing i can do about it." Pleasant lady just caught me at the time of need so i accepted the poor experience. Wont be a next time.Kaz H.
El cliente no dejó un comentario.Joel B.
I have rented from U-Haul for many years and have never had a problem until now. 1. I spoke to Jim Sunday and Monday. Sunday he was abrupt on the phone. He was better in person. 30 minutes before I arrived, I called to let him know I needed a second day. When I got there he gave me the bill. Several minutes later he told me he forgot to add the second day, so I got the more expensive bill. I realize people make mistakes, but I also feel he should have honored the first bill because I was on the phone with him only half an hour earlier to add the second day. 2. When I inspected the truck for damages, I was so very surprised at how much damage there was and so few Xs on the truck. Long slash marks were on both sides of the truck, as well as dents, and again no Xs. 3. As I drove, the engine was so very noisy. Again having rented Uhaul over the years, I knew it was a very old engine and in dire need of replacement. 4. The window was filthy dirty. I used the windshield wiper fluid and the left wiper was half peeled off and flapping in the Wind. Before I drove off, I was given the inspection form to inspect for damages. Employees themselves should also inspect for wear and tear on the trucks and make the necessary repairs. 5. I then had to go back into the store and ask Jim how to release the brake because I could not find it anywhere. I've never before had a U-Haul location put the brake on. 6. None of this should happen at all given we are paying customers.valerie S.
Originally thought it was one of the official pick location down the road but it was a quick pickup for my uhaul reservation. I would recommend an official pick up facility if ordering additional moving supplies but since I just required the truck, it fulfilled my moving needs.Steve D.
El cliente no dejó un comentario.Alexey B.
The express/self check in was incredibly frustrating to use, seemingly because of software issues. The mobile site kept automatically reloading forcing me to start over. What could have be done by a person in 1 minute took 1 hour. I would be hard pressed to use the self check-in ever again.Joseph M.
Customer service is first-rate.Owner stayed after hours to help me. Delightful people. Can't say enough to recommend working with these people. Helpful, pleasant, enjoyable, flexible. Highly recommend.Marvin B.
El cliente no dejó un comentario.Jaime C.
This is simply not what Ivexoected from UHaulDerek S.
When I checked in the Uhaul, the woman did not give me a cost breakdown or estimate. I was incorrectly charged for damage protection (SafeMove) and I did not elect that coverage. I have yet to hear back from customer service about the charge.Sydni T.
El cliente no dejó un comentario.Qiang W.
This place was super sketchy. The people running it are so old they can't use a computer correctly. I'm pretty sure I was charged over what I should have been. Never use this place again!Kevin S.
Everything was great, very friendly man helped us with the truck, in and out very fast.shari C.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Jay P.
El cliente no dejó un comentario.adrean L.
We were supposed to get a 10 foot truck. None available. Gave us 15 ft for same price. NOT! When we went to pick it up they didn't know anything about it and charged us for the 15ft truck.adam S.
Truck was dirty, but the employees were friendlyAdrian Z.
Staff did not what to do and could not find a person who didCharles R.
Nice family owned businessRonald A.
Very sweet owners. Will return in the future!Shannon M.
El cliente no dejó un comentario.Leonard E.
El cliente no dejó un comentario.Alan M.
Lovely folks at this location. Seamless experience and will definitely use them again when I need to rent a truck or use their storage.robin C.
The couple running the location were very friendly and helpful.Jeff D.
The location of the pick up, the staff were friendly. The explained the in details of the bus. I was very pleased with their service.Maureen H.
Not your typical Uhaul location. "Ma and Pop" location. Was not efficient. Once again it was not the location that I had requested, and it ruined my plans I had set up when I booked the rental. Somehow you need to be able to only book at locations that will actually have what you need when you need it.Sydney G.
I appreciate the instructions on how to use the emergency brake.Kelly I.
El cliente no dejó un comentario.JON J.
El cliente no dejó un comentario.BECKY D.
The couple running the office was very old and slow. My daughter was moving into a new apartment and UHaul wanted the EXACT address, regardless of the fact that we were staying in town with the truck, so we had to jump through hoops to get the address before they would let us get the truck. I specifically asked for a receiver to pull a trailer when I placed the reservation. It was not provided. And the light outlet on the truck was incompatible with the light connection on my trailer, so I didn't have any lights. I had to have someone follow me. I was not happy with my experience at all.JANE R.
El cliente no dejó un comentario.NATHAN H.
Excellent, friendly service!Adam G.
I always pay more than what I think I should. :(. I have used U-haul more than 6 times, and always pay an extra $30 for some reason ????Abdulrahman B.
El cliente no dejó un comentario.Rachel D.
Faster reservation and check in. The couple was very friendly and helpful.Wayne K.
The folks at the Curry rd Self Storage were very nice! The truck was very clean and in great condition. The AC worked great in the truck which was awesome since it was 106 when we moved. Would highly recommend this location for the quality of service and the quality of the truck!Erin L.
Stop eating breakfast and acknowledge customers when they come in. Have a person that is computer literate, efficient and competent to handle transaction. People working front office who care about customer service! Terrible experience! Will never go there again. Unfortunate for Uhaul to have them as service agents!CHERI L.
Very nice couple that runs that locationNINA B.
Nothing. The employees were great! Thank you for the fine service.Joseph S.
El cliente no dejó un comentario.PENG L.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.Russ L.
El cliente no dejó un comentario.Jessica L.
Excellent service - loved the pickup option for quick moving of firniturevirginia D.
The facilities were just old. But that is just a matter of the local owner, who was great as far as service goes.Thomas S.
Staff was very nice and helpful.JOSEPH S.
Slow and disorganized.GREGORY S.
El cliente no dejó un comentario.Lynda S.
Lots !SANDRA M.
The next customer should know 2 things. 1) The elderly couple running this location are slow, but the sweetest. They are quite knowledgeable & service-oriented, just have extra time to pick up & drop off. 2) The online truck reservation system is limited. There are more options for you as a consumer if you speak with knowledgeable people onsite.CAMILLE M.
El cliente no dejó un comentario.RODGER S.
El cliente no dejó un comentario.BRIAN L.
We had a very good experience renting a uhaul truck from this location.Pamela C.
Took forever checking out the truck only for them to grab the wrong one, so we had to wait even longer. The senior couple working the desk looked very confused, didn't seem to know what they were doing and had a very hard time trying to work the computer. I am very dissatisfied about the experience I personally would opt a different location. Sorry guysNICHOLAS O.
El cliente no dejó un comentario.CATIE B.
No place to park my vehicle at the locationJulia D.
Very SLOW checking out the truck and very slow checking it back in. the very senior couple working the desk were poorly trained with the process, and had a very hard time trying to work the computer. what should have taken 5 minutes or less since I have pre-registered and had a conf. # took about 20. Check-in was also 15 plus minutes and I was the only one there both times. However the truck was Great.Albert W.
this is an old storage site and the lanes are too narrow to drop off big trucks safely. Some gates do not work. Staff was very helpful, but cannot overcome site limitations. The site just three blocks away on McClintock is much better suited to large trucks.Frank P.
I would first remove this independent contractor from your list. Very rude and not helpful at all. Second I would make sure the truck being rented out has proper alignment. Driving from Phoenix to Tucson with a truck that can corner itself is not a fun drive. At this point, I will never use U-haul again for anything.AMANDA W.
Not charge someone an entire day when the equipment was returned a little late because the road was blocked off for repair and we had to drive all the way around. Also, because of the emissions on the gas tank it took forever to put gas in the truck. the truck was going out for rental that afternoon so it's not like they were losing anything. We never left the facility with the truck until 11:29, I remember looking at clock in my car. And, we had to wait there a long time to even pick it up because of the administration. Uhaul has a bad reputation but sometimes they are a necessary evil. Def a one-way street.DEBORAH C.
El cliente no dejó un comentario.JIAWEI M.
El cliente no dejó un comentario.THAMER A.
A wider assortment of moving supplies would be good. Thanks.CARLOS B.
El cliente no dejó un comentario.Stephen E.
El cliente no dejó un comentario.BRUCE T.
Was just difficult to find. Though that could just as easily by our stupidity.RON M.
El cliente no dejó un comentario.JENNIFER W.
El cliente no dejó un comentario.JEFFREY N.
El cliente no dejó un comentario.LAURA T.