Customer Reviews for Cupps Auto
(U-Haul Neighborhood Dealer)

1,282 reviews

201 Wilson St   Martinsburg, WV 25401

(304) 262-2482

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 262-2482

201 Wilson St
Martinsburg, WV 25401

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Check tire pressures before renting. One tire has low air. Noticed when trailer had load. Added air to tire. Mentioned low air to rental location, was thanked for mentioning low air.

Ronald Golem 
Rating:
5.0

Excellent customer service and easy to work with. They explain everything in detail

TAMMY SNOW 
Rating:
4.0

Customer did not leave a comment.

Michael Collins 
Rating:
5.0

Every thing was great

Michael Wynn 
Rating:
2.0

Mobil check in is the worst

Kyle Eaton  
Rating:
3.0

Customer did not leave a comment.

Real Lambert 
Rating:
5.0

Customer did not leave a comment.

GARY KELLEY 
Rating:
5.0

Customer did not leave a comment.

DENISE ADAMS 
Rating:
5.0

Customer did not leave a comment.

Justin Fleming 
Rating:
5.0

Customer did not leave a comment.

Chasity Veit 
Rating:
5.0

Customer did not leave a comment.

Veronique Walker 
Rating:
4.0

Customer did not leave a comment.

Scott Carpenter 
Rating:
5.0

Customer did not leave a comment.

THOMAS FINKBEINER 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Neeves 
Rating:
5.0

Customer did not leave a comment.

Mark Toto 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Mitchell 
Rating:
4.0

I did the pick up/return using the app and it took me 3 times to upload the photos on the return but other than that everything else ran smoothly.

Erin Cuppett 
Rating:
5.0

Customer did not leave a comment.

Kiona Thomas 
Rating:
3.0

Customer did not leave a comment.

Brian Walker 
Rating:
4.0

Just allow extra time.

DANNY SKAGGS 
Rating:
3.0

The self pick up was convenient only issue was it kept making me start over when I was trying to return the truck. I paid $10 for a dollie and it wasn't in the truck I really needed it with the side truck I rented

La Washington 
Rating:
5.0

Customer did not leave a comment.

Devilon Beatty 
Rating:
5.0

Customer did not leave a comment.

DAN RUANE 
Rating:
4.0

Customer did not leave a comment.

BRAD Gorondy 
Rating:
4.0

Customer did not leave a comment.

dan little 
Rating:
5.0

Will use this location when I move again

Wayne White 
Rating:
5.0

Customer did not leave a comment.

Donna Diorge 
Rating:
3.0

All Went well. I was surprised to see another haul lot much less distant from my empty out the trailer spot.

Daniel Long 
Rating:
5.0

Customer did not leave a comment.

Brian Crespo 
Rating:
5.0

Customer did not leave a comment.

Salvator Garrone 
Rating:
3.0

Customer did not leave a comment.

Janet Moore 
Rating:
5.0

Customer did not leave a comment.

SHATAVA HALL 
Rating:
2.0

Customer did not leave a comment.

JASON ETTER 
Rating:
3.0

It would be a good idea for the office fo state when they close so that returns are easier.

Zachary Hess 
Rating:
3.0

I arrived at the drop off location and it didn't even exist as a store anymore. So I had to call and receive a new pickup location to drive to. It was very inconvenient.

Michael Rhodes 
Rating:
5.0

Truck needed an exterior wash as it was covered in dust from the driveway gravel. Not a big deal as far as the truck itself, by the dust is ruining the windshield since everyone (self included) hits to wash button and the wipers grind the dust into the plastic coating of the windshield. There was a pitted film on the glass, it really needs washed properly.

Richard Smith Jr 
Rating:
4.0

Very easy to check in the truck in accordance with my contract. Friendly personnel at the site.

Kevin Shortall 
Rating:
5.0

Customer did not leave a comment.

LILLIAN MEDINA 
Rating:
5.0

People working at this location was very customer service oriented.

Marcelo Marino 
Rating:
5.0

Chops is the gold standard.

THOMASM CONWAY 
Rating:
5.0

Coups is the only drop off I’ve used, and I like the facility alot.

THOMASM CONWAY 
Rating:
5.0

Customer did not leave a comment.

Barbara Miller 
Rating:
5.0

Customer service was great!

BETTY BALLARD 
Rating:
3.0

The location is great and has never been a problem there renting a Uhaul. This time was awful- not because of the location but because of the way that the new system is set up electronically. Very confusing process and also time consuming- I spent over an hour there doing the online check out.

Sherry Williams 
Rating:
3.0

If truck had cruise control, it would have been helpful

DARLENE WESTPHALEN 
Rating:
5.0

Customer did not leave a comment.

Shannon Whitcomb 
Rating:
4.0

Customer did not leave a comment.

Rachel Hammes 
Rating:
5.0

Customer did not leave a comment.

Carolyn Duncan 
Rating:
5.0

Great customer at this location, special thanks to Ms. Paula.

Anthony Burrell 
Rating:
5.0

Service was excellent! Paula - great service!

SANDRA WOOD 
Rating:
4.0

I had trouble with the app during after hours drop-off. Annoyed of being charged the $20 when I couldn't get app to work.

Anthony Brooks 
Rating:
5.0

Customer did not leave a comment.

Michael Noll 
Rating:
1.0

We reported our truck with roaches and instead of compensation we were treated as though we were not valued customers. Check your truck before leaving if you decide to even deal with this location. There are better ones around.

Melanie Jackson 
Rating:
5.0

Location was willing to work with me when I had an issue in not being able to bring equipment back in time.

Christopher Riffey 
Rating:
4.0

No issues with return site; returned after hours. The return app/website did not allow uploading a picture of the dashboard. Samsung Galaxy A425G.

Michael Martino 
Rating:
5.0

Customer did not leave a comment.

Joseph Pape 
Rating:
5.0

Everything was great!!!

PHILLIP RUSSELL 
Rating:
5.0

The BEST rental in a long time, AND the nicest people!!!

CYNTHIA RAY 
Rating:
3.0

Customer did not leave a comment.

Salvatore Yepello 
Rating:
3.0

Customer did not leave a comment.

Curstavia Lomas 
Rating:
5.0

Excelente servicio al cliente

Hector Agudelo 
Rating:
5.0

Customer did not leave a comment.

JOSHUA STARK 
Rating:
5.0

Great experience will definitely rent from Cupps again

Ruthann Howland 
Rating:
2.0

Truck was fine. I arrived a little after 4 PM to pick up the truck. The person at the front desk was filthy, rude and completely unhelpful when I asked him about check in. The errors entrance was very dirty. I had to change shirts after brushing against the door. I would strongly encourage you to move the location or tell people not to go to the office at all.

Nicolas Diehl 
Rating:
5.0

Customer did not leave a comment.

Brian Duffield 
Rating:
5.0

Great experience. The lady at the front desk, Paula, acknowledged everyone who came through the door and was fast and efficient. Both Paula and the gentleman that assisted me with the trailer were very friendly and quick with a smile. The trailer was clean. No hidden charges. They even gave me some extra time when I realized I wasn’t going to get back in time. You really can’t ask for better service. It was exceptional. Highly recommend!

Samuel Salgado 
Rating:
5.0

Customer did not leave a comment.

LINDA SMITH 
Rating:
5.0

Easy after-hours drop-off location.

Evan McCullers 
Rating:
5.0

Customer did not leave a comment.

Henry Middleton Kayes 
Rating:
1.0

Customer did not leave a comment.

TiFFANY NEELY 
Rating:
5.0

Customer did not leave a comment.

WILHELMJOSEPH BAUER JR 
Rating:
5.0

Very easy to do business with this local business

JAMES STEARNS 
Rating:
5.0

Pretty easy & simple - which is a huge deal, when one is already under pressure & stress of moving

Brock Pulver 
Rating:
5.0

Customer did not leave a comment.

James Kees 
Rating:
4.0

Customer did not leave a comment.

Juli Williams 
Rating:
1.0

Paid for / reserved dolly and moving blankets though nothing was in truck. Instructions for picking up (via website) was not intuitive at all. Do not recommend using uhaul.

Benjamin Earle 
Rating:
4.0

Internet service was spotty and slow, if the location has WiFi it would be helpful to past that information near the key pickup OR in the app, TruckShare check-in seemed to take forever waiting for photos to upload and pages to load. Otherwise the location was easy to access and use

Trent Kugler 
Rating:
5.0

Customer did not leave a comment.

Ernest Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jade Keithley 
Rating:
3.0

The lady was rude when I asked about returning the vehicle. Basically said I do it or they charge $20. “It’s not that hard.” The gentlemen are always nice there, so I was very surprised by her attitude.

Kimberly Polinik 
Rating:
5.0

Customer did not leave a comment.

Kenith Hewett 
Rating:
3.0

Customer did not leave a comment.

Shanta Brown 
Rating:
5.0

Although it was a line for my pickup the staff was very professional and polite and she explained everything to me. I would recommend this location to my friends

Anthony Jones sr 
Rating:
5.0

Paula was great. Always friendly and informative. Thanks for all y’all do at Cupps

soloman SPARKS 
Rating:
3.0

Customer did not leave a comment.

LOWELL TYSON 
Rating:
5.0

Customer did not leave a comment.

Patricia Adams 
Rating:
5.0

Very friendly and helpful staff.

MIGUEL SANTOS-COLON 
Rating:
5.0

The lady that checked my in and out was amazing, she was very helpful and took any stress away that I had,she laughed with me,talk with me I can't say enough about her,she is very sweet ❤

Melissa Breeden 
Rating:
5.0

They are awesome!!

Curtis Cox 
Rating:
4.0

Customer did not leave a comment.

JASON HATFIELD 
Rating:
3.0

They should know their equipment better. When asked if the 6x12 trailer had brakes I was told only an emergency brake, no other brake. In fact it has a surge brake. That led to problems later on.

Paul Wasserman 
Rating:
5.0

Keep doing what you are doing.

ALAN SIROT 
Rating:
5.0

Customer did not leave a comment.

Michael Hornby 
Rating:
4.0

Customer did not leave a comment.

Kaiya Maxwell 
Rating:
5.0

Customer did not leave a comment.

Gwen Henry 
Rating:
2.0

The check in and checkout process was horrible. Nothing worked correctly. Also it never says anything when booking originally but when you go to check in, your required to have a passport or a friend to "verify" your identity. Or a lease agreement. If I was told prior to my pickup I would of been able to provide this information easier. The person at the pickup location was rude and no help whatsoever. The only good part about my experience was the truck itself. It was clean at least and had gas in it. It's very hard to put it back to 3/4 of a tank also without putting more gas than needed in or not enough. I am not sure I will rent from u-haul again unless it's absolutely necessary.

Andrew Knoeller 
Rating:
5.0

Customer did not leave a comment.

BILL SUMMERS 
Rating:
5.0

Excellent customer service and will definitely refer them!

Victoria McCardle 
Rating:
5.0

Everything went 5-star smoothly - all the paperwork, the clean condition of the truck and explained all the agreement details clearly. The lady was friendly and professional. We very much recommend them. The kitty is a welcoming plus, too!

VIRGINIA MONACO 
Rating:
5.0

Customer did not leave a comment.

Phillip Manriquez Jr 
No reviews have been submitted for this location.

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