Customer Reviews for Culver Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The initial contract for uhaul truck I rented did not have the correctly stated amount of fuel in the tank. The owner/operator claimed that it had 5/8 gasoline in the tank but in reality it only had half a tank. I checked the truck out at 11: 50 am and returned it at 1:09 pm having only driven 15 miles. Before returning I stopped at a gas station and added 2 gallons of fuel. Upon return I explained to the owner/operator the problem I had with the fuel gauge and showed him the receipt from the gas station. He said that I should have taken a picture but â€œok.â€ When I subsequently received the statement, he had charged me $21.00 for three gallons of gasoline. Again, I had the trick for 1 hour and 19 minutes and drove only 15 miles. Additionally, he charged me $14.00 for a â€œsafe rideâ€ coverage without my consent. He never asked if I wanted that coverage and I never gave my permission for it to be added to my bill. When I called him to dispute the charges, he yelled at me that he couldn't do anything about it, screamed that I needed to call 1-800-go-uhaul if I have a problem, and then hung up on me. His behavior was absurd, unwarranted, unprofessional, and insulting. Unrelated to my experience with the truck it should be noted that in response to my wearing a mask, he told me that â€œCOVID doesn't exist.â€ From a corporate perspective, Uhaul should deeply consider investigating whether this is a person who is properly representing their brand to the public.jeffrey M.
Got yelled & cussed at, as a customer I should never have to experience this. This person should not be part of Uhaul, he said uhaul customers are the worst but yet he is the one the one that is awful.Martina A.
Wasn't given proper breakdown about blanket cost and then the uhaul service provider got aggressive and called me a Â« stupid child Â», slammed keys on the counter and we got into a screaming match. Toxic masculinity at play. Very bad for uhaul.LUANA A.
Owner of the Culver Automotive is a dick.Daniel L.
Great service. He was very helpful.Vickie G.
El cliente no dejó un comentario.Michael L.
After reading several unflattering reviews, I found quite the opposite. The gentleman taking care of me was completely professional. The van was ready and waiting, and there was no hassle.Jay H.
The owner of the body shop was an asshole! When I got the truck it had a few pieces of trash, a thumb tack, and a stain from a drink. When i returned truck, he seemed okay until I noticed a $25 cleaning fee and when I questioned it, he became hostile and rude. I called to consoling and I'm still waiting a reply. When I looked on Yelp I noticed he has a history of dishonesty m. He's a piece of work and def don't see how he's able to rent anything, and even be able to con customers for his own financial gain. His name is Dimitriâ€¦ i want my $25 cleaning fee back and at this point a full refundMatthew Y.
El cliente no dejó un comentario.Dominic W. S.
Unprofessional worst customer service ever The old man charge me extra fees he's a scammer I clearly filled the gas over then when I picked it up and he added a gas chargeAnival P.
El cliente no dejó un comentario.ALEJANDRO R.
El cliente no dejó un comentario.WILLIAM I.
El cliente no dejó un comentario.CHARLES R.
The guy who is work at reception was amazing. GraciasErkan Y.
Was hard to know exactly where to park the Uhaul for drop-off, and the key drop-off wasn't really intuitive.Jesse M.
The owner was extremely rude and was not open to answer questions about the fees. I filled the gas tank and he said I was still going to be charge $11, then he got angry and began to raise his voice. He then said he was going to charge me a cleaning fee for the very small amount of paper on the floor of the Uhaul, when he never told me about sweeping it when I picked up the truck. He was visibly angry, raising his voice and was very unprofessional. I would not suggest this location to anyone and I think Uhaul, if you desire to maintain standards of customer care, should no longer allow this company to represent you.felicia B.
Nothing else to do , I was welcomed and a service was so quick. I thought about entreprise at first but I picked Uhaul because it was close to my house and it worked perfectly regarding a timing of serve and a quality of the truck , thank you so much , I'll b back to uhaul if it needs.Hakim I.
The billing was not clear to me as far as the insurance coverage is concerned.Ruben A.
Informing additonal people via text when they are scheduled to come and take items from thei u boxJames H.
I received the truck and the truck bed was dirty which I didn't care but when I finished moving I swept it out and I see a $25 cleaning charge tracked in to my bill. What a scam. And I got charged for two days and I only used it for one. I arrived at the auto center by 5 pm but took someone forever to vine check me back in so they show I dropped it off at 5:19. Will submit a formal complaintTIMOTHY D.
The man who runs it was rude and mean. He never gave me any information that I needed. When I dropped off the truck he yelled at me. The young man who inspected the truck was very nice, helpful and apologetic for the man's behavior.Esther E.
second time we used this location and it's been great both timesrobert S.
Dimitri the guy in charge was extremely hostile and rude. I asked to see my receipt and he got very defensive and said â€œ check your emailâ€. Of course the start time was wrong, and we got there at 3:25 and didn't get our car promptly, and we got charged for 2 days. (Called U-Haul and the lovely representative reversed the charges) Dimitri told us not to come backâ€¦ take our business elsewhere. I will not be recommending Culver Automotive as a U-Haul office, although U-Haul has been greatJim C.
I use the truck for a short time and returned it very clean, but I was charged a cleaning fee. This is not rightNicholas R.
The young guy is great to interact with but Dimitri K. Is a head case. He is rude, doesn't let you speak and demands apologies when he chargers bogus cleaning fees. He should not be a representative of UHaul. He is a nightmare to deal with any day of the weekJames M.
Hello, Thank you for taking the time to read my comments. My boyfriend and I received extremely poor service at this location. I didn't catch the employees name, however he treated us very rudely. So much so that I was shocked by his behavior. I understand that everybody is entitled to a bad day but this was beyond that. My boyfriend and I are both friendly and cheery people and I rarely take the time to file a complaint. Whenever we asked a question to the employee he brushed us off or told us he wasn't able to help us with that. I asked him if I could upgrade to the top tier insurance policy and he said I had to call the number. He wasn't able to help me. Our truck also came with a low amount of gas and when we asked him to explain what that meant he was very short with us. Overall, it was a horrible experience. I ended up calling customer service after to complain. I wish that our entire rental fee and was reimbursed as it was such a bad experience. Thank you for taking the time to read this.Tasha T.
El cliente no dejó un comentario.phyllis C.
El cliente no dejó un comentario.Joseph S.
I was told the day of that I would lose my pre-paid rental truck if I didn't arrive between 9:00-9:15 AM to fill out paperwork. When I arrived they just needed my ID. On the call confirmations and emails regarding the pick-up, there was no mention that I'd lose my reservation even though I was already charged for the rental. The representative at the pick-up location called me and was frustrated that I wasn't there at 9:00 AM, and told me that on weekends they have the right to give up my reservation. After I apologized and said I was 10 minutes away, they said "fine" and then called me a "jackass". When I arrived the truck was not packed with the blankets we asked for, the same person grabbed a stack and handed it to us in bunches. We didn't count but it looks like there weren't the full 24 blankets given, as we were short 10.MARCUS F.
Rep stopped me from using mobile pickup feature saying it would â€œmess up his computer.â€ I therefore did not have the opportunity to see the existing fuel level. He checked me in manually and told me to bring it back with the same fuel but issued no paperwork. I brought it back with the exact same fuel and was later charged $15 for fuel. At the time of drop off he said nothing about it. I emailed about the issue and got nowhere since I didn't have before and after photos available to send.John S.
El cliente no dejó un comentario.Shawn B.
When I picked the truck, the owner was rude and told me we only check for big things. I cleaned the truck before returning the car. When I returned the car, I would go through the app to return the car, the owner said no, he asked for the key. And tole me all set. I asked for receipt and he said the receipt has been sent to me and was rude. Later on I found out he charged the $25 cleaning fee. I used Uhaul before, this was the worst experience I had. The owner was rule. When I picked the car, he said we only look for big thing, he I returned the truck, he looked for tiny spot. What a joke..SANQING M.
Service was prompt and helpful, the vehicle drove well and was clean. Would rent from there again.Stacie C.
The owner of this uhaul location is very rude and mean. I do not recommend renting from him. He called me 15 minutes before my reservation time to tell me the truck would be returned 3 hours late. I asked him to find me another truck and he eventually did (2 hours later). When I got there, he yelled at me for being late (!!). I told him it was the person before me who was late and he called me a b*tch and refused to rent the truck to me. I ended up going to the other nearby location on Obama Blvd which I highly recommend. Do not go to this guy in Culver City. I've rented from him many times and already knew he was mean, but it was convenient so I didn't care. However, this was insane. I almost lost a $10K sale (which required the truck to deliver) thanks to him. He seems to really enjoy yelling at you and holding your need for a truck over your head. AVOID.Sonja S.
El cliente no dejó un comentario.LESTER S.
El cliente no dejó un comentario.SUN M.
I was charged double than what I had booked forOmkar P.
Have equipment on site. We requested a dolly and blankets, the location didn't have any. The gas tank was almost on empty and the oil low indicator was on.Christian Z.
To Uhaul, I was very disappointed with my experience. I rented a Uhaul for the purpose of moving my items to the new place. The movers that I booked through this site never called or showed up. I paid $88 for what? I brought the truck to my place for nothing.. I had to return the Uhaul and waste my whole morning. I still have my items to move. Do you know that people work hard for money? This isn't acceptable. Please provide me an explanation why I was able to book California Movers $205 with a confirmation number and nobody even called or showed up. I booked this thru your site. Very unsatisfied customer.! ThereseTherese Z.
Employees with great attitudes. Thank you for the amazing and friendly service.ANGEL H.
75% of this review is for u-haul as a company and the rest for the location. Had issues with my reservation, u haul did not accurately reserve my uhaul as I requested a full day rental with alternative location drop off. They told me I could only take the uhaul for 4 hours and return to the same location. Location stated I had to call uhaul and figure out a solution initially. I had to wait over 30 minutes to get onto the phone with anyone from U-haul after being transferred twice, 3rd person was still unable to assist me. Then they wanted me to go pick up at ANOTHER locations 20 minutes away (mind you-uhaul is VERY stingy with the number of miles you can drive or they charge you for every single mile). Owner at pick up location was initially very rude then decided to assist us at the end after going back and forth between uhaul and him. At hte end he was nice but the initial 40 minutes at the location were a disaster. Highly disappointed in Uhaul for making an already stressful situation more stressful. The location could have also provided more information upfront instead of causing chaos to only assist with a solution at the end.JOHN C.
Ordered a van and was told it wasn't available and given a 10' truck instead, which has more costly mileage pricing. Was told that the truck was at half tank. When I got into the truck it was at 3/8. I took a picture and brought it back at 3/8. I was then charged for not bringing it back at half tank. When I showed him the photo, he said to take it up with the Santa Monica location and charged me anyway. Very upsetting.SHALANIE G.
The app didn't work so they went ahead and lied about my time of return. The gas was also a lie never informed me I was supposed to take pictures pre and post. They charged me for a dolly never received it.MARIA B.
- Friendly service at pick up - Accurate receipts that do not require challenging.CARA W.
They do not like to communicate with you and then will charge you extra for no logical reasoner did not give me a recede and said all is good go then he charged me extra for cleaning and he told me a ten foot table would fit in this truck and it did not I had to go out of my way to buy some stap and rope to tie the table down and drive with the back gate open For that reason I was not able to drive on Freway and drow on streets spending almost half a day for 11/2 jobJAHANGUIR S.
El cliente no dejó un comentario.George A.
The manager charged a cleaning fee. I put blankets down across the whole truck and only moved a few pieces of furniture. He said I got dirt all over the floor.JEFFREY G.
El cliente no dejó un comentario.INIGO A.
Thank you Demetrius, Leo for your excellent customer service!MARIA R.
El cliente no dejó un comentario.Annie T.
Location didn't have what I wanted. Truck was dirty snd a messJASON E.
Demetri is great! Very knowledgeable and helpful.TIMOTHY M.
Look, this place is close to my house so, yeah, I'll go there again. But the truck smelled like there was a hole in the radiator- a mixture of skunk, body Oder and meth. I couldn't drive with the windows up. I wanted to vomit all day after being in the can.Annie T.
This is NOT the location or manager of the facility's fault - AT ALL. But I specifically booked this 10' truck for a one way to Burbank online and wasn't updated about the limitation until I was at the check in window picking up the vehicle. In the future, Uhaul should make it very clear on their online reservations and customer support team whether or not that location and vehicle is able to go one way or must be returned. Again, not the location or manager's fault - this is an internal, website/customer service flaw and would not only help you as a company and brand out but help the poor manager that gets yelled at by people day in and day out about this issue. Please fix this. I would have given 5 stars for the polite gentleman that helped me but not for the Uhaul service.EMILY P.
The rep was very rude and nasty with an attitude and condescending and harsh with the customer after me.TYRONE M.
It seemed like he went out of his way to make me not want to rent the truck. Rude. Charged me extra fee with no explanationDaniel V.
Though the equipment was properly running, service was downright horrible. One of the rudest and most condescending customer service agents I've ever come across.Faryn K.
Charge insurance without informing to me. So I checked it to him. But ifI didn't buy an insurance, rental seems to be canceled.BYUNGJIN L.
The owner was very rude. Not friendly. Just mean....i would nor rent from there again regardless how close it was to my houseSheree B.
Customer service was awful. The shop owner is an over dramatic little manNATHANIEL G.
El cliente no dejó un comentario.Kevin Q.
The truck was pristine and excellent. The furniture padding was so filthy, it was full of dirt. We had no choice but to use it but it caused all our belongings touching it to become full of dirt.ROY V.
The owner was very ,very nice and professional. I would go back in a heartbeat, great guy. The truck was ready and clean, everything promised was delivered.ROBERT R.
I have never experienced more disrespect in my entire life. Moving is an incredibly stressful experience. I booked a uhaul days in advance over the phone, after completing my reservation, uhaul changed the pickup location. After changing the pickup location they attempted to change the day/time of pickup which I couldn't accommodate. I then called uhaul to add my fiance as the pickup driver for the uhaul -- they took his name and phone number, and in my initial reservation they took down all of my personal information and the information regarding my trip. My fiance arrived at this pickup location, the man told him he wouldn't give him "the f*cking truck" and was incredibly aggressive. He screamed at my fiance who was very calm and I was on the phone incredibly stressed trying to understand how this man was threatening to give the uhaul to someone else because I wasn't physically there. Then he proceeded to say that there was no information on my reservation, he added another $100 to the cost of the trip, despite me having a digital copy of my reservation that my fiance showed to him. He screamed, he was disrespectful, he cursed, and it took my fiance 40 minutes to get the truck from him. I had to call uhaul's customer service line, who confirmed with me that my fiance's name was on the reservation, and that the original price I was quoted was correct. He also informed me that he couldn't directly call this location to sort out the problem. After finally getting the uhaul, we received another call to then change the drop off location. If someone prefaced that our pickup/drop-off locations would be changed multiple times, I wouldn't be writing this review. If we weren't cursed at, and if this incident didn't impact every single part of our schedule (hired movers, friends to help, departure and arrival time to destination) I would have moved on, but it's important that companies streamline efficiencies, communicate with their customers and treat them with some sort of decency. I don't know what kind of business uhaul/this location is running. Moving is incredibly stressful and when you're paying a premium on a rental, you should be atleast treated with civility. I know everyone has an "off" day, and sometimes businesses are overworked, however, the treatment we received was inexcusable and the level of disorganization is not something you'd expect from such a long standing company. This was my first uhaul experience and unfortunately if not remedied, will be my last.ANDREW S.
Better explanation of fees charged and be more courteous to customer.SE P.
The only issue was that the wrong pick up address was sent to me via email. That's why I got to the correct address late after receiving the instruction from owner of business over the phone.KIA K.
El cliente no dejó un comentario.MOHAMMAD M.
Completely awful experience. I will never use U-Haul again. They did not have the vehicle I reserved. They instead offered me a different vehicle for the same rate. When I dropped it off, I realized that I was paying over twice as much! They lied about the rate.Frank M.
Vehicle had unreported damage to mirror. Staff was rude and unhelpful. Forced me into coming in 12 hours early to pick up the vehicle, causing me to miss an appointment with a client.Colin B.
You should never rent from this location. Dimitrey is the most aggressive rep I've ever metELIE B.
Mis-charged for insuranceMICHAL J.
El cliente no dejó un comentario.NARINE O.
The guy was amazing friendly helpful get me what I needed right away I'll definitely be backMATTHEW T.
Add after-hours pick up and allow customers to park at the locationMAXWELL J.
When I return the truck the clerk was really rude he tried to tell me I didn't put no gas in the truck then he tried to tell me I didn't put enough gas in the truck when I left he told me I needed to put it at a quarter of a tank I went to the gas station on my way back I filled it to a quarter of a tank brought it back and he was really rude and telling me I didn't put any gas in it. Lucky I had my receipt. Just an ass hole for real. I'll never rent from you again.BRIAN C.
They charged extra insurance that I didn't choose.ZHENGAO F.
Believe the negative reviews about this place. The good news is the truck worked fine and did what I needed. The bad news is the guy who runs this location seems to make a regular practice of overcharging customers. When I dropped off the truck, he was all smiles and said everything was good to go. Well, I checked my digital receipt later, and he had charged me a $25 cleaning fee. I've rented a lot of trucks and vehicles...I know how they're expected to be returned, and I brought it back in the same condition as when I picked it up. When I called him to ask about the charge, he claimed the truck was dirty, then became defensive and agitated...I purposefully stayed calm because I didn't want things to escalate. When I tried to explain to him that I had cleaned out the truck before I returned it, he told me, "don't lie to yourself" and "other people don't want to be responsible for your dirt." By the way, this is a cargo truck used for hauling things...it's to be expected that he might have to run a push broom over the cargo bed to brush out some minor dust or debris after a return. Anyway, it was a brief, unproductive conservation in which he became ruder and more agitated, told me he didn't have time to explain things, and hung up. Thankfully, I called the main U-Haul number and got the extra charge corrected (after a 50-minute wait on hold). U-Haul should revoke this guy's franchise license. He's doing a disservice to the brand.JASON D.
The check in process added CDW to my cart which I did not want and waived when I made the reservation.SELINA T.
Culver Automotive was excellent. Booking people were terrible. Cancelled reservation the day before and made me find another truck. Then called me DURING THE MOVE to try to get me to bring the truck back. Loved Culver Automotive, but would only go to them directly, never through website.Matthew M.
I had a great experience!Ciara B.
I was charged a lot of extra money by the uhall company and I am very unhappy about itJULIA K.
El cliente no dejó un comentario.EIKO K.
El cliente no dejó un comentario.Christopher C.
Do not trust this company. A $14 safe coverage insurance was assessed but no such thing was discussed with me. The owner told me that the gas was below 3/4 tank and it was actually at 3/4 tank when it was returned, however he then fraudulently charged me for 2 gallons of gas which i did not use. For 2 hours and only 11 miles i was then charged $64!!!! Totally deceptive and misleading. He also didn't give me any paperwork when i left, just the keys, so i have no way of proving that he added these charges without discussing it with me first.RACHELLE N.
The customer service provided by Dimitry was excellent! Friendly, efficient, understanding, and kind. Thank you for making our move much easier!CAITLIN S.
Dimitry Karma at this location gave me back $25 cash for cleaning fee because the track was returned clean , but he charged me the money without showing anything just dismissed my question and told me â€œ never come back here again!â€ ( so much for customer service) ,even when I insisted that the vehicle was clean he made me sign a piece of paper saying that he gave me $20 back and called me an â€œassholeâ€ for asking for full refund. Then said â€œ you better not write a reviewâ€ after all the insults and disrespect he still doesn't want to get reviewed! It doesn't work like that, I'm a customer and I have the right to write a review! you can't treat people with disrespect and not explain anything without a proof then say â€œdon't write a review. This was by far the worst experience renting a track and I will never recommend this location to anyone.Bassem B.
El cliente no dejó un comentario.SHAHID C.
El cliente no dejó un comentario.DAVID H.
The owner of this uhaul was rude. He was adamant that I had to return the uhaul before 3pm and if I did not he would charge me through Monday. Additionally he told me I couldn't have an additional driver. He was extremely rude the entire time and I would not recommend this place to anyone. I returned the uhaul in an hour and he went through and spent 10 minutes inspecting the truck. I have never met someone so rude and I do think he was racially profiling me and the person with me who I wanted as an additional driver. Do not go here.Rebecca P.
Excellent and very fast and efficientSandra R.
Worst service ever, manager at the store was rude and charged me for car wash when van given dirty by store manager, very disappointed,Nazar J.
Nowhere to park.SAM G.
Thx for the great service & stories! Lorraine and ErinERIN G.
Horrible customer service. I was yelled at by location owner for using the app to pick up the vehicle prior to getting the keys from him.Julian H.
Hi , Unfortunately, I paid $ 170 for a day's rent a truck . It was too muchMOHAMMAD E.
Gas tank was not full when I took the truck, I was expected to bring back with a full tank, the terms were changed from 6 hours to 5 1/2 hrs only 15 minutes prior to pick up leaving me no time to make other arrangements, and the person in charge had no customer service experience, only threats if it wasn't returned on time. I needed to rent another truck the next day due to the time restriction and I went with Budget.DELANEY Y.
Awesome experience!!SEAN H.
The guy obviously didn't check the truck before we picked it up. There were blankets just thrown all over in the back of the truck as well as a dolly that we didn't order and just took space up that we needed (This was partially my fault for not checking the box before we took it), it was dirty and not cleaned before, the cab smelled like urine, and the guy was rude to us when we dropped off the truck. Will definitely go somewhere else next time to rent a truckEDUARDO D.