The equipment was well maintained and the truck was serviced and enjoyable to drive. But the real reason I'm giving 5 stars is for the incredible customer service I received. I will be going to this location for all my moving truck rentals from now on.Russell B.
Customer Reviews for Culver Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DANTE G.
El cliente no dejó un comentario.JEROME B.
El cliente no dejó un comentario.KENNETH B.
no mask worn by employees didn't check the car to make sure everything was okay never signed any documents for anything unreliable front desk clerk, and did not explain anything i needed to do. i ends up getting charged for gas when i replaced the gas i used and just not a good place to rent fromPandora G.
The check in at night through the app is a bit hardDarryl C.
Great place to rent!Curtis S.
El cliente no dejó un comentario.Jonathan B.
Pro: Customer rep was great! Explained everything, including the hidden charges (which we were then able to avoid) Con: The reservation system deceptively increased cost of rentalJohn Lyle D.
I was overcharged. There were no pads in the truck. When I tried to return the truck the after hours drop off didn't work. When I contacted customer service they failed to respond and I got charged extra. Then when I dropped off the car I got told verbally there wouldn't be an extra charge, they didn't give me a receipt, and I got charged anywayTravis F.
El cliente no dejó un comentario.DWAYNE L.
My monthly rental had its catalytic converter stolen on the evening of Thursday March 11. My rental agent had a new van ready and waiting when I had to renew my rental that next morning. Amazing service.Aaron C.
El cliente no dejó un comentario.VERNON C.
The order was not reviewed with me when I went to pick up the truck. My credit card and ID were scanned and then I was given keys. I picked the in person option to make sure everything was correct. Upon receiving the receipt, there was coverage that I did not add. I called to dispute that and an additional day that was added even though it was returned 2 hours earlier than scheduled. The person I spoke to on the phone wasn't very helpful or understanding. He just kept saying "You have to call U-haul." Once I spoke to U-haul, the customer service was great, but this authorized dealer isn't very helpful.Eden M.
El cliente no dejó un comentario.Nedda B.
At first I was told they don't take u-haul equipment (was returning truck). Then they "decided" it was ok to let me drop off the truck. I offered to sweep the back of the otherwise clean truck. Was told by employee A I didn't need to. Employee B comes along and asks me if I can read the sign that the truck must be brought back swept. Aargh. These guys couldn't have been more disinterested.WILLIAM M.
Trash unprofessional customer service, hidden and added charges. Rude beyond measure please I would advise my worst enemy to deal with this type of conduct.SHALANDRA C.
El cliente no dejó un comentario.Bicheng C.
I went to this location as a backup as I had initially made a last minute reservation at another location that was linked to a mailbox business. When I arrived, the 2 trucks they possessed were both rented out already (yet the system allowed me to reserve the truck). I booked this truck for a 2 hour limit to move ONE mattress from the store to my home and was not to drive more than 20 miles. I was told that the truck had â€œjust under 3/4 of a tank yet when I drove off, it had just over the tick mark JUST above the 5/8 mark. I moved the bed, the total USED drive mileage was 18 miles and I did stop at a gas station to put exactly 2 gallons back in the truck. When I returned the truck 1 1/2 hours later, the man I rented from (assume he owns the repair shop) came out, inspected the truck, then told me that I owed $7 for gas. I told him that I put 2 gallons of gas in the truck and it was actually returned MORE full than when I drove off. He looked straight ahead at the truck gauges and said â€œhave a nice weekend.â€ As this was a very odd behavior, I did not acknowledge what he was saying because I didn't know who he was talking to since he didn't even look at my face when he was saying this therefore, I just stood there. He said it AGAINâ€¦â€Have a nice weekend.â€ Was this the reply to me telling him I don't owe $7 for the gas? I saidâ€¦are you talking to me? He replied Yesâ€¦have a nice weekend. My replyâ€¦where is my receipt? He said that I would receive it by email and went back into the repair shop. I walked back to my car and waited for the receipt to show up in my email â€¦it NEVER came. I went BACK into the counter and asked for a paper receipt. He told me they don't have any and that I would receive an email. Again, it didn't appear in my mail so I demanded a paper receipt or verification of what I was charged. Interestingly enough, after refusing to leave without proof of what I was charged, the email appeared. As reviewing the charges, I noticed that HE OVERCHARGED me for the $7 gas that was not DUE to him as the truck was returned with MORE gas than I had taken it with! When I confronted him about this, he became irate likely because he tried to pull the wool over my eyes by NOT acknowledging me and trying to move me out of the property as fast as he could (without giving me a breakdown on charges). This man is lacking scruples and I would NEVER rent from him again. Buyer BEWARE!cristine H.
El cliente no dejó un comentario.JACQUELINE D.
Manager is rude to customers, and doesn't listen to any concerns and has no respect for the customers.Naveen S.
El cliente no dejó un comentario.Jeremy B.
It's not exactly â€˜clean' in the trunk when we pick up the truck. There are also stuff left in the seat belong to others (mask). However, when we return it we were charged 25 dollar cleaning fee, which should take less than 10 seconds to sweep. Won't recommend this place.Siyu Z.
The representative that helped me (Dimitry), was nice when I got there. What he lacked was going over the agreement, terms, and walking around vehicle. He spent 3 minutes cleaning it with a quick vacuum and wipe down (don't know if they even disinfected it due to Covid). He said just return it clean and gas where it was if I didn't want to get charged. So of course I did. I had the vehicle for 1 1/2 hours, and put 14 miles on it. My goal was to move 1 piece of furniture. During the drive, I began itching behind my right calf. It was like I was getting bit by a mosquito. But I thought that couldn't happen in a car. By the way, I am terribly allergic to mosquitos. It got worse and by the time I returned the van, I had a huge welt and rash. Something was under the driver's seat. I had reported this to corporate that the van be checked out. Moving on, upon return of the vehicle, Dimitry's attitude completely changed. He firmly said "You Have To Return The Vehicle Clean" I said I did. I had a pocket size dust that he pointed to on the driver's side (dust from stepping on ground to car) and about the same amount of dust on the van bed. He advised me that he didn't even have to be that courteous to even tell me (as if he was doing me a favor). I said he was being ridiculous and asked how much to clean it? He said $25.00. I said forget it, I'll do it myself. So I went to a local gas station, and cleaned it better than when I received the truck. Also note, in all my times renting UHaul's, this has never happened. He continued to be rude and condescending towards me. Despite the rash that I still have 3 days later from the vehicle, the van drive fine. I will NEVER go there again!!.Briana S.
the car was very dirty on the windows, had tire issue and the costumer service was very bad as the person who rented was very rude to me due to my return. I did not even check the mileage when I sat in the car and I returned the car with more gas that I the time I picked it up. my worst experience was the person who was in charge and rented the truck to me , he even said you can rent from other locations next time because I brought the car back and I asked if the back of the truck is Clean or not , there was a few little broken plastic in there and I could have just took it out there but he made me get out with the car in the street and do it, also he never provided parking to me even when I rented the car for 3-4 hours only and I had to pay for my parking. he also said the front is dirty and I said show me, he had nothing to say after when I walked to see if it was dirty or not. he literally shouted at me when I said my dude the car is clean. and I was in shock when he raised his voice. and he said to me I am not nice when I said im a Nice guy and always rent from Uhal and never check because I trust the company. so overall if he works on his costumer service to his next client , it would be good for your company because your name is involved. I wont go back to that location again or refer to my friends around here even though its the most convenient to my location. but I had to take my time to write this for you and im glad I did for your information. thank you for reading my review. I wont go on yelp to write this even though I wanted to but I let it go. he made me upset that day when I had a lot of stress to move quickly and made me get out clean that little part and come back. anyways I hope it helped. thanks againHamidreza B.
I returned the vehicle with more gas than it had when I picked it up and was still charged for gas. I took pictures of the gas meter before and after.Jonathan S.
My original location that I made the reservation through did not have a truck availableCARL C.
Vehicle was not cleaned and yet I was charged a cleaning fee. Also felt like the vehicle was having a hard time with breaking and starting.brittney B.
Do not rent here. I posted a negative review on Yelp. The owner, Demitry, was extremely rude and attempted to cancel my online reservation after charging me in person! I am a regular renter of Uhaul vehicles for business purposes and having an owner threaten my business they way Demetry did was way over the line of acceptability. UHAUL should revoke his contact. Just look at how poorly his uhaul business review are on yelp.Scott T.
El cliente no dejó un comentario.Timothy W.
I would recommend this location for anything else EXCEPT a u-haul. I've never experienced such terrible customer service in my life. My original drop off location was closed on Sunday (which no one ever told me) so I had to keep the van until the next morning but they denied me FROM THE PLACE I SCHEDULED TO RETURN MY VAN TO, and suggested I go to a different place. Then, I called the â€œotherâ€ place and they said I had to call the 1-800 number in order to authorize the location changed and I was on hold for 20 minutes. Luckily I was finally able to turn in my van (that I didn't even im want bc I ORDERED a 10â€ truck) after 2 hours of back and forth BS. I will NEVER use u-haul EVER again.Sydney N.
El cliente no dejó un comentario.Joyce N.
The vehicle was filthy and hadn't been cleaned. The guy was a little rude and didn't give me any paperwork. He didn't let me know that everything was done digitally until I returned the truck. It was not a good experience.KIMBERLY L.
The windshield was broken. So the truck should not have been rented but there was no other choice. The local manager tried to bill me for an additional days rental even though I turned it in before 24 hours. I had to waste my time calling the national number twice, to get it sorted out :-(Zip S.
El cliente no dejó un comentario.Hannah H.
El cliente no dejó un comentario.Chelsea N.
Great service at this location.McKenzie B.
The employee that checked me out didn't tell me about any charges he was putting on when I returned it, and I ended up overpaying for what I thought by $50. I think that's unacceptable, I'm not sure what warranted the extra $50 but would like an explanation.James O.
El cliente no dejó un comentario.Laura B.
Dishonest. Charged me cleaning fee. Van was dirty when I picked it up. Never againKen H.
Great place friendly employeesAndrea G.
Dimitri the owner of this local U-Haul franchise is one of the worst people I've ever dealt with in a business situation. He overcharged me for a cleaning that was nonexistent. He is rude and unprofessional. I've rented from him four times now And it gets worse every time. I will never Rent again from uhaul because of my experiences with this man. He should not be the front man for U haulHENRY S.
Perfect service. Quick. Easy. Professional. No extra BS. Haven't had any extra charges added to my bill either which has happened to me before at other locations in LA.Ryan C.
I was able to reserve a truck for 8 Am pick up but this was not possible at this location. Even though people were there, they did not let me take the truck until 830. I don't know why 8 am mobile pick up is an online option if that is not possible. The workers were also very rude when we dropped off the truck. He was on the phone and I didn't know and he was very sarcastic about it which was very unnecessary.Tina K.
The service at this location was terrible. Dmitry is incredibly rude. I tried to discuss with him an overcharge issue and discrepancy between the mileage on my receipt and my before and after photos of the odometer and he told me in a very mean way that my problem wasn't worth his time and he had more important things to do (referring to his auto shop customers) basically telling me to leave. I had waited patiently while he helped his other customer and did not approach him in a rude way at all. That kind of treatment was hurtful.. Do not have a U-Haul rental operation at your repair shop if treating the customers well isn't worth your time. I'm very disappointed.Jazmin C.
Nothing! The service was excellent and the van was perfect for our move.ALBERT H.
They are very rude. Drop off instructions were not clear . They try to charge for too many things. Not polite. Not friendly.casey L.
The good: I got a functioning van without much difficulty. The bad: the people were rude. The van had some maintenance issues and they overcharged me for gas cause I had to fill it up but it wasn't fully full when I got it. Not a great experience. Also no miles included.DANIEL B.
The team was great. Very clear and made it easy.John N.
Dimitry was great to deal with. A gentleman and a nice guy. Great experience!Craig T.
Was charged collision damage waiver fee although declined by me with online applicationSpencer W.
The owner/manager was unaccommodating and rude. His customer service was awful. We called to say we were running a little late and he said "don't even bother coming if you can't be here by 5:30". We got there at 5:32 and some people outside said it was closed. We asked if any of them could help and one guy said he could and then said he was busy and couldn't. Having driven an hour to get there, I said I would pay him extra if he helped us, which he gladly did.Kevin G.
Very professional and Friendly and kindCAMILLE T.
Culver Automotive took advantage of me with this current rental (07/13/20) After receiving a vehicle with only 3/4 of a tank and it being very dirty in the cab and box. The manager ( Dimitry Kamar ) didn't want to hear me dispute any of the extra coverages which was an extra $75. I have recently rented a vehicle from a Malibu location and it also had 3/4 of a tank. I left it with 3/4 of a tank when returning and wasn't charged for filling up the rest of the tank. You can go back and look at my rental history. This is a first I've ever been charged with overage fees , I've been a honest and respectful customer when renting U-haul vehicles. So this was a surprise upset to have happened.ROY B.
El cliente no dejó un comentario.Curtis C.
El cliente no dejó un comentario.Bill M.
I was thoroughly unimpressed with this van. Way more rickety than any other U-Haul truck I've driven. It was also very awkward to drive as between 70 and 75 mph the engine would surge.Carwin B.
Parking would be nice.NATHANIEL T.
Dimitry is great. Very personal, polite and efficient. One are I would recommend is to verbally notify client of the charges when you're renting a truck since he does not use paper which I appreciate being green. Also he should verbally notify the breakdown of charges when you return the vehicle again since he does not print anything out. Otherwise excellent!JAMES L.
Drop off at the original location (National Smog Check & Test Only 3573 Overland Ave. Los Angeles, CA 90034) was horrific. The store wasn't open so I had to go to this new location at 8651 Washington. I waited for 30 minutes and no one showed. Thankfully 8651 location was helpful. Drop off experience was terrible outside of the very nice folks at 8651 Washington.RISHI C.
I have experienced bad customer service by the clerk @ Culver Automotive (8651 Washington Bl Culver City, CA 90232). The person who attended me, the owner of a mechanic shop, gave me poor customer service and made me feel like I was bothering him. He was short, not attentive. Example: he didn't say hello when I walked into the office. Instead, he just said â€˜License and Credit Card'. He gave me a hard time and yelled at me when he saw that the the gas meter needle was not in the same place as when I took the truck. To be completely honest, the needle was pointing at half of the tank, leaning half a millimeter to the right, when I took the truck. When I returned it back, it was still pointing half of the tank, not bellow it. That is when he gave me a hard time and yelled at me. So he could have a point, but he lost it with his manners. Instead of him politely pointing out that the gas needle wasn't in place, he automatically acused me in a yelling manner that I didn't put gas in it. I wonder if his behavior was also racist, because in the argument he yelled at me saying that I should follow the law, which was completely out of context. Also, he was nicely talking to a white lady right before I got there, and he wasn't giving her short answers, just like he did to me before the Gas Tank situation happened. Unfortunately, he wasn't wearing a mask when he was yelling at me either. The sum of these little situations made me feel bad, and I rapidly abandoned the area when he started his behavior, as I don't like arguing and being yelled in the street.JOAN D.
easy to process a reservation. close to my location. no fuss service. thank you!Adam F.
The gentleman who helped me was pleasant, but the owner was incredibly rudeDavid D.
El cliente no dejó un comentario.Nihal K.
Guy who works at this place has no customer service skills, so illmanerred. He charged $15 extra for cleaning charges at the time of return. when i showed him truck is clean only few shoe dust mark near gas and brake pedal which is normal, he said no its not clean. I told him i am gonna complaint about it because its not fair he said go and complaint where ever you want to and went back in his office. so rude. i rent u-haul 4-5 times before and never had that kind of experience. I will not recommend anybody to use u-haul specially this location. Budget rental is much cheaper and their customer service is better too. Also i am gonna share my experience at all social media forums like yelp, next door neighbors etc. so all culver city resident should know. Its not a matter of $15. its a matter how he treat peopleSalman M.
Go over rental thoroughly. You charge me a cleaning fee for a van I brought back exactly the way I rented it. I'm pissedDarryl K.
they charged me for gas, bus i put in gas before i returned it. please remove this charge.Sophia S.
There was a gentleman who helped me a check in he was really nice very informative. I have never rented a U-Haul vehicle before so I had a lot of questions that he was able to give me great recommendations and wasn't in a rush to help the next customer.WENDY C.
When I dropped my truck off after hours the keys got locked inside the truck. My fault, yes, clearly the last thing someone wants to happen. When I woke up I got a call at 7:30am being yelled at by whoever works at this location asking â€œwhat is wrong with you, manâ€ yelling at me for doing so, which again I understand is my fault, but instead of talking to me and trying to solve the problem he continued to yell at me telling me he is going to charge my card repeadtley for making his day harder. Before he explained to me the process of how my card is charged he abrubtley hung up on me. Judging by every review I wish I read before I chose this location whoever this person is and everyone that works at this location sucks at customer service and I would never recommend anyone go to this place.Ryan W.
El cliente no dejó un comentario.Alexander V.
El cliente no dejó un comentario.Andrew B.
The worst customer service from Dimitry at this location. His staff did not give me any instructions on how to return the vehicle and I was hurried out the door. The next morning I awoke bright and early to him yelling profanity at me on the phone calling me a "fucking asshole" for leaving the key in the dropbox by his front door. (Yes, there are two drop boxes there and no, for some odd reason he did not think to check there for the key - I have pictures). Regardless who was at fault (him) for him not being able to find the key, it is ridiculous that he thought he could talk to a customer that way. He screamed cuss words at me, insulted me, and then hung up on me. When I called back to tell him that was very rude, he screamed some more and then proceeded to text me threatening messages the rest of the day from his personal cell phone to mine. NOT COOL. I have pictures and receipts of all of this. I am beyond pissed about this and will for sure be recommending everyone I know to STAY AWAY.Zachary S.
El cliente no dejó un comentario.Evan A.
El cliente no dejó un comentario.Kenneth P.
Rude customer servicePalanivelu M.
El cliente no dejó un comentario.Hayley B.
We had a reservation for 9am and were running a little late, but we got a call at 9:01 asking if we were still coming. Would have been nice to wait more like 10 minutes, but besides that everything was great!Deanna H.
Never told I needed to sweep inside of truck for footprints or dust from walking in street. There is a vague reference to this with no info about charges. I feel I was blindsided with a $25 cleaning fee for walking! Owner Dimitry was rude when I asked about it-would only day it's in the contract. It's a LOOPHOLE to tack on fees. I moved a dresser, a rug and 2 mattresses There was nothing dirty that was moved. The transmission felt sluggish and oil light kept coming onMyra L.
No comment.Job P.
They made me pay for someone else's mess. Not happy about that and the attitude of the clark was very poor. No courtesy.Masayoshi E.
El cliente no dejó un comentario.Tressie K.
Don't waste people's time, have the appropriate amount of staff to help customers and properly functioning equipment to help customers avoid wasting time. Also, they should provide at one of the proper towing that there recommend online per location because there will come a time when a customer will come in and need it.Charles B.
Great servicefernando E.
I should have been told that the return required a lot of time on my part! It took me 25 minutes to download the App. Then when I got to location, I had to take pictures, record everything...etc.This took another 20 minutes. I was not told ANY OF THIS ahead of time. I have always had a person go over the check out and in with me. At least I should have been given some instructions.Its good I am a little tech savvy. I would recommend this location, with that caveat .Tanya R.
El cliente no dejó un comentario.HENRY S.
Everything was ok but the agent charged me for a cost that i declined and i don't like that. I declined the insurance because my insurance covered a uhaul and he charged me anyway without asking me. That is not good business practice. Very disapointed!!! Booookandra I.
Extremely rude and unprofessional. I initially reserved a truck for 6am for 10 hours, but I had to pick it up the day before because they were closed at 6am... why would the website offer at 6am pickup then?? When I got there, I was offered a 10 ft truck when I ordered a 15 ft... and was told to bring it back by 2:30pm otherwise I would get charged for another day.. which was not a full 10 hours. (6am-4pm) Although I picked up the truck the night before, it sat on the street because I literally could not move until 6am the next day. They were not understanding and extremely unhelpful. Terrible experience. The actual Uhaul was good but I would not recommend going to this location.Mackenzie O.
To whom it may concern: I am contacting you to inform you that the service charged for my rental is incorrect. I picked up and dropped off the truck at Culver Automotive located at 8651 Washington Blvd in Culver City, CA. The man responsible for renting out the vehicle there was very aggressive with me about the gas. He yelled at me repeatedly that the tank was not back to where it was supposed to be when in fact it was. Attached is a picture of proof of this. I was aggravated and attacked by him personally and I think this is extremely unacceptable. I will never tolerate this type of attitude towards anyone. I hope that I can receive full refund for this service. If you cannot help me with this, I would like to speak to a higher supervisor about this. No other costumer in the future should have to deal with the type of service this man provided. Best, Carina MirelesCarina M.
El cliente no dejó un comentario.Aldo D.
I was charged a cleaning fee even thought I swept the cargo area, but left the dirt cab as I found it. I was very upset when I left the store because the person checking me in would not take the time to listen to what I was trying to tell him about the condition of the vehicle when I picked it up in SLC.Jon B.
Excellent service!John E.
El cliente no dejó un comentario.James N.
I wished I had been told I could not bring truck back until next day at time of rental. Trying to find a place in California to park overnight was not easy and cost more money.Gwen W.
Quick check in and check out. Was called immediately when there was a change in drop off time.mark J.
Flexibility to rent from one place and pick it up at another.Grace L.
Provide a few ropes to secure loading.Gregory B.
First of all, when I got to the location the attendant told me I have to move my car to the street parking. It says clearly that it's a 2 hour parking but he insisted that I could get parking for 4 hours. The machine was not allowing me to put more than 2 hours and he made me confirm for 2 hours saying that I would be able to increase the time after confirming, which didn't happened, of course. Then he asked to move the car to another parking and the same thing happened. At this point I decided to figure it out but myself and drove until I found the right parking spot. With all that I got the truck 20 minutes after my arrival and the truck's engine was in the whole time, consuming gas. When I finally got the truck I took a picture of the gas meter to make sure I was going to deliver the truck with the gas meter in the same position, which I DID and they still charged me almost $8 bucks for gas. I tried to argue with the attendant but It didn't work. Also, I was charged for an insurance that I had denied during my online application. I don't recommend this place to anybody and I'm very disappointed with uhaul. I feel like being robbed. Never gonna use this company again.Robson T.
Customer service was amazing at this location. I will definitely use them the next time I need to rent a truck. Great automotive location as well.Monica M.
The owner tried to talk me out of renting from his location because I needed the truck for the entire day. He called several times when I wasn't there at 8 am on the dot, and he charged me for gas despite my having a receipt for the gas and refilling it to the exact spot I took it out at. Everything about dealing with the manager was unpleasant, and looking on yelp the location seems to have two and a half stars, so I am apparently not alone in this opinion.Danny B.
This was the worst customer service I've ever had! I've used U-Haul many times and never had this experience. I've been at one Location and had to go to another to get my truck which added an hour to my move day and still the service was great. The man at this location was rude from the moment I called. I called to let him know I was coming from Palmdale and there was traffic so I would be able to Pick up at 10:20, not 10 am. He said we have a 30 minute grace period then he would give the truck away. I said not a problem, gps says 10:20. When I arrived at 10:24 he said he gave the truck away and another was on the way, â€œgo eat lunch or something.â€ I asked him if he had spoke to the people who were bringing the truck because we had friends helping and needed to be there. He became upset and said â€œyes, but who knows.â€ At this point I started calling U-Haul to see what my options were. A truck pulled in about 10 minutes later & we asked if that was our truck. Again he was agitated and said no it's not. As I waited on hold, he said he would accommodate us, but it's our fault we were late. I asked him why he was being so rude? Based on the conversation we had while I was driving here at 9 am he said we had a 30 minute grace period? he said we could leave and forget about our truck! I said absolutely not, we have movers and things to move. I asked for his name and asked if he worked for U-Haul. He said he did not. It was clear he didn't because he was willing to loose our business. I waited on hold with U-Haul during this whole incident, which is upsetting. I finally got threw to somebody who transferred me and then I had to end the call because I was driving. This man did not represent your company, or care to keep your business. He had me and my husband extremely flustered and bewildered! It honestly felt like he could care less about being a vendor for U-Haul trucks. I am very disappointed with this experience.Brittany B.