Comentarios del cliente para Culver Automotive

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Culver Automotive

Grado total:

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WENDY C.
Grado:

There was a gentleman who helped me a check in he was really nice very informative. I have never rented a U-Haul vehicle before so I had a lot of questions that he was able to give me great recommendations and wasn’t in a rush to help the next customer.

Ryan W.
Grado:

When I dropped my truck off after hours the keys got locked inside the truck. My fault, yes, clearly the last thing someone wants to happen. When I woke up I got a call at 7:30am being yelled at by whoever works at this location asking “what is wrong with you, man” yelling at me for doing so, which again I understand is my fault, but instead of talking to me and trying to solve the problem he continued to yell at me telling me he is going to charge my card repeadtley for making his day harder. Before he explained to me the process of how my card is charged he abrubtley hung up on me. Judging by every review I wish I read before I chose this location whoever this person is and everyone that works at this location sucks at customer service and I would never recommend anyone go to this place.

Alexander V.
Grado:

El cliente no dejó un comentario.

Andrew B.
Grado:

El cliente no dejó un comentario.

Zachary S.
Grado:

The worst customer service from Dimitry at this location. His staff did not give me any instructions on how to return the vehicle and I was hurried out the door. The next morning I awoke bright and early to him yelling profanity at me on the phone calling me a "fucking asshole" for leaving the key in the dropbox by his front door. (Yes, there are two drop boxes there and no, for some odd reason he did not think to check there for the key - I have pictures). Regardless who was at fault (him) for him not being able to find the key, it is ridiculous that he thought he could talk to a customer that way. He screamed cuss words at me, insulted me, and then hung up on me. When I called back to tell him that was very rude, he screamed some more and then proceeded to text me threatening messages the rest of the day from his personal cell phone to mine. NOT COOL. I have pictures and receipts of all of this. I am beyond pissed about this and will for sure be recommending everyone I know to STAY AWAY.

Evan A.
Grado:

El cliente no dejó un comentario.

Kenneth P.
Grado:

El cliente no dejó un comentario.

Palanivelu M.
Grado:

Rude customer service

Hayley B.
Grado:

El cliente no dejó un comentario.

Deanna H.
Grado:

We had a reservation for 9am and were running a little late, but we got a call at 9:01 asking if we were still coming. Would have been nice to wait more like 10 minutes, but besides that everything was great!

Myra L.
Grado:

Never told I needed to sweep inside of truck for footprints or dust from walking in street. There is a vague reference to this with no info about charges. I feel I was blindsided with a $25 cleaning fee for walking! Owner Dimitry was rude when I asked about it-would only day it’s in the contract. It’s a LOOPHOLE to tack on fees. I moved a dresser, a rug and 2 mattresses There was nothing dirty that was moved. The transmission felt sluggish and oil light kept coming on

Job P.
Grado:

No comment.

Masayoshi E.
Grado:

They made me pay for someone else’s mess. Not happy about that and the attitude of the clark was very poor. No courtesy.

Tressie K.
Grado:

El cliente no dejó un comentario.

Charles B.
Grado:

Don’t waste people’s time, have the appropriate amount of staff to help customers and properly functioning equipment to help customers avoid wasting time. Also, they should provide at one of the proper towing that there recommend online per location because there will come a time when a customer will come in and need it.

fernando E.
Grado:

Great service

Tanya R.
Grado:

I should have been told that the return required a lot of time on my part! It took me 25 minutes to download the App. Then when I got to location, I had to take pictures, record everything...etc.This took another 20 minutes. I was not told ANY OF THIS ahead of time. I have always had a person go over the check out and in with me. At least I should have been given some instructions.Its good I am a little tech savvy. I would recommend this location, with that caveat .

HENRY S.
Grado:

El cliente no dejó un comentario.

kandra I.
Grado:

Everything was ok but the agent charged me for a cost that i declined and i don't like that. I declined the insurance because my insurance covered a uhaul and he charged me anyway without asking me. That is not good business practice. Very disapointed!!! Boooo

Mackenzie O.
Grado:

Extremely rude and unprofessional. I initially reserved a truck for 6am for 10 hours, but I had to pick it up the day before because they were closed at 6am... why would the website offer at 6am pickup then?? When I got there, I was offered a 10 ft truck when I ordered a 15 ft... and was told to bring it back by 2:30pm otherwise I would get charged for another day.. which was not a full 10 hours. (6am-4pm) Although I picked up the truck the night before, it sat on the street because I literally could not move until 6am the next day. They were not understanding and extremely unhelpful. Terrible experience. The actual Uhaul was good but I would not recommend going to this location.

Carina M.
Grado:

To whom it may concern: I am contacting you to inform you that the service charged for my rental is incorrect. I picked up and dropped off the truck at Culver Automotive located at 8651 Washington Blvd in Culver City, CA. The man responsible for renting out the vehicle there was very aggressive with me about the gas. He yelled at me repeatedly that the tank was not back to where it was supposed to be when in fact it was. Attached is a picture of proof of this. I was aggravated and attacked by him personally and I think this is extremely unacceptable. I will never tolerate this type of attitude towards anyone. I hope that I can receive full refund for this service. If you cannot help me with this, I would like to speak to a higher supervisor about this. No other costumer in the future should have to deal with the type of service this man provided. Best, Carina Mireles

Aldo D.
Grado:

El cliente no dejó un comentario.

Jon B.
Grado:

I was charged a cleaning fee even thought I swept the cargo area, but left the dirt cab as I found it. I was very upset when I left the store because the person checking me in would not take the time to listen to what I was trying to tell him about the condition of the vehicle when I picked it up in SLC.

John E.
Grado:

Excellent service!

James N.
Grado:

El cliente no dejó un comentario.

Gwen W.
Grado:

I wished I had been told I could not bring truck back until next day at time of rental. Trying to find a place in California to park overnight was not easy and cost more money.

mark J.
Grado:

Quick check in and check out. Was called immediately when there was a change in drop off time.

Grace L.
Grado:

Flexibility to rent from one place and pick it up at another.

Gregory B.
Grado:

Provide a few ropes to secure loading.

Robson T.
Grado:

First of all, when I got to the location the attendant told me I have to move my car to the street parking. It says clearly that it’s a 2 hour parking but he insisted that I could get parking for 4 hours. The machine was not allowing me to put more than 2 hours and he made me confirm for 2 hours saying that I would be able to increase the time after confirming, which didn’t happened, of course. Then he asked to move the car to another parking and the same thing happened. At this point I decided to figure it out but myself and drove until I found the right parking spot. With all that I got the truck 20 minutes after my arrival and the truck’s engine was in the whole time, consuming gas. When I finally got the truck I took a picture of the gas meter to make sure I was going to deliver the truck with the gas meter in the same position, which I DID and they still charged me almost $8 bucks for gas. I tried to argue with the attendant but It didn’t work. Also, I was charged for an insurance that I had denied during my online application. I don’t recommend this place to anybody and I’m very disappointed with uhaul. I feel like being robbed. Never gonna use this company again.

Monica M.
Grado:

Customer service was amazing at this location. I will definitely use them the next time I need to rent a truck. Great automotive location as well.

Danny B.
Grado:

The owner tried to talk me out of renting from his location because I needed the truck for the entire day. He called several times when I wasn't there at 8 am on the dot, and he charged me for gas despite my having a receipt for the gas and refilling it to the exact spot I took it out at. Everything about dealing with the manager was unpleasant, and looking on yelp the location seems to have two and a half stars, so I am apparently not alone in this opinion.

Brittany B.
Grado:

This was the worst customer service I’ve ever had! I’ve used U-Haul many times and never had this experience. I’ve been at one Location and had to go to another to get my truck which added an hour to my move day and still the service was great. The man at this location was rude from the moment I called. I called to let him know I was coming from Palmdale and there was traffic so I would be able to Pick up at 10:20, not 10 am. He said we have a 30 minute grace period then he would give the truck away. I said not a problem, gps says 10:20. When I arrived at 10:24 he said he gave the truck away and another was on the way, “go eat lunch or something.” I asked him if he had spoke to the people who were bringing the truck because we had friends helping and needed to be there. He became upset and said “yes, but who knows.” At this point I started calling U-Haul to see what my options were. A truck pulled in about 10 minutes later & we asked if that was our truck. Again he was agitated and said no it’s not. As I waited on hold, he said he would accommodate us, but it’s our fault we were late. I asked him why he was being so rude? Based on the conversation we had while I was driving here at 9 am he said we had a 30 minute grace period? he said we could leave and forget about our truck! I said absolutely not, we have movers and things to move. I asked for his name and asked if he worked for U-Haul. He said he did not. It was clear he didn’t because he was willing to loose our business. I waited on hold with U-Haul during this whole incident, which is upsetting. I finally got threw to somebody who transferred me and then I had to end the call because I was driving. This man did not represent your company, or care to keep your business. He had me and my husband extremely flustered and bewildered! It honestly felt like he could care less about being a vendor for U-Haul trucks. I am very disappointed with this experience.

Vince G.
Grado:

El cliente no dejó un comentario.

Kenneth G.
Grado:

Dimitri made the entire experience go well

Dane D.
Grado:

El cliente no dejó un comentario.

CHARLIE S.
Grado:

Good service

Andrew M.
Grado:

El cliente no dejó un comentario.

jessica M.
Grado:

El cliente no dejó un comentario.

TAYLOR C.
Grado:

I had a great experience! Dimitry is wonderful.

Stanislav P.
Grado:

Service was great and expedient.

Hok Chio L.
Grado:

I was charged for 49 miles, but I've only driven at most 25, as I was moving my stuffs and it's only 9 miles one-way. I have Google Map record that confirms that. The person asked me how many miles I used and I said 25, and he said nothing and never told me the miles he put in the system until I found out much later. I will rent with other companies to avoid the bogus mileage count and inflated charges.

Jennifer B.
Grado:

This was the 2nd location we were sent to for truck returns. There was no room to pull in either the truck or our personal car. We finally get the truck dropped off (after calling U-Haul and being on hold 20 minutes EACH TIME) to find a bill. You are charging us for an extra mile? After we were inconvenienced by having to go to multiple locations to return the truck. Not smart.

Troy L.
Grado:

The experience was horrific. I was lied too, never provided any paperwork and then was charged for three days when I only rented it for one day. A real scam operation you got there for consumers.

KRISTOPHER C.
Grado:

Kamal the sells rep rude ncharges my account after i told him i wanna pay cash. He also charged me a equipment/ dolley fee of$7 when i did have or use a dolley in my vehicle. He filled out my app on hos computer never gave me a price quote or did he offer or allow me to use my own full coverage insurance which was an additional charge of $10. He also follwes me outside and threatened me. Who does that? Who trained this guy? Unprofessional he's lucky i dont call the better business Bureau.

louis R.
Grado:

Was told to return in 23 hours to same location but no one here to return to. Called U-Haul and they said this location closed and a no drop off location even though I was informed to return to 8651 Washington Blvd. all U-Haul and they said drop inside door slot. Witnessed another U-Haul customer with same problem. Fling the same thing. They were as frustrated as I was. U-Haul rep online noted I dropped the key in the door slot. I realize any liabilities concerning this rental. Finished drop off thru U-Haul app as well.

Charles G.
Grado:

Dimitry Kamar was very rude and unprofessional. I have never complained about customer service in my life, I'm just not the type. But I can not let this go unnoticed. This man called me 15 minutes before my scheduled pick up time to ask if I still wanted the truck. I said yes and that I would be there on time. I arrived exactly at the time I scheduled and he told me he gave away my truck because he didn't believe me on the phone that I was gonna be on time. He then said another truck would be there if I waited 30 minutes. So I agreed. I had to wait there for an hour and a half. This man was rude the entire time and acted as if I was lucky we was willing to let me rent a truck and I shouldn't mind waiting and hour and a half. He kept talking about how busy u-haul is on the weekend and that I should be thanking him. Totally unprofessional, I'll be doing my truck renting elsewhere from now on.

Shelmadine B.
Grado:

Manager was deliberately deceptive by adding a $25 cleaning fee when he could have mentioned he's charging the customer and why so the customer could be aware of the charges he made it seem like a regular equipment fee there was nothing visible to clean I checked the vehicle to make sure nothing was left behind and it was clean as well as empty also it was unusual that my estimated charges turned out to be my exact charges plus a $25 cleaning fee I didn't confirm the mileage but it seems as if everything was crooked I rented the same Van for 11 days prior to renting the same Van for 3 days and did not drive 33% of the distance and the cost was half the price of the 11days and 60% more in mileage I would like someone to look into this matter and I know I was over charged not only would I not return to that office I will not rent from uhaul again cause they have agents who operate outside of uhaul rules and regulations I was under the assumption that all uhaul agents were the same but in the future I will be renting from either Budget or Penske look at my contract from Crenshaw/Adams 11days prior they look like 2 different companies and your competitors don't do that

Dorianne S.
Grado:

El cliente no dejó un comentario.

Juan J.
Grado:

El cliente no dejó un comentario.

LEONARD M.
Grado:

Excellent customer service,fast and efficient. I will definitely go back to rent a u-haul.

KEE CHING P.
Grado:

El cliente no dejó un comentario.

Reiner K.
Grado:

El cliente no dejó un comentario.

Garth B.
Grado:

They called and said they could not accommodate my booked time. Had to come in when the business opened. Had to wait for a worker to sweep out a pile of dirt left in the back of the van. I was not provided a receipt upon getting the van. Car worked well otherwise.

Gregory S.
Grado:

Very new & clean pickup truck, and new utility dolly available when I arrived. Dimitri was very helpful and friendly!

Shon G.
Grado:

I’m usually an easygoing person but my experience getting a U-Haul here was really really terrible. They did not have the truck that I had reserved, so I was offered a pick up truck, but needed something bigger as I was moving apartments. He had a van on the way in, so I settled for that. The manager was not kind or helpful. After sending me off to get coffee, he tried to give the van away to another customer, and I had to run back to secure my spot in line. Because I had pre-checked in online that morning, he was unable to check the specific van out to me, so we had about an hour + delay while he called U-Haul and tried to get it sorted out. Once I finally did get the van it smelled like manure and cigarettes! Gas was a couple miles away from complete Empty. The inside of the van was covered in something sticky and gross so I needed to lay down cardboard before putting anything inside. I ordered a dolly and that was forgotten. I could keep going, but you get the point...

Regan F.
Grado:

Great! Thanks!

Traci S.
Grado:

We dropped off after hours and there just happened to be one space for us to park our truck - had the lot been full (not a very large lot, only room for about 6 vehicles) we would have had a problem... When we rented there was no discussion about this possibility or an alternative place to leave the truck.

Gina S.
Grado:

El cliente no dejó un comentario.

Sierra M.
Grado:

El cliente no dejó un comentario.

MANUAL A.
Grado:

Nothing! It was all so easy! Great fast service.

Pamela G.
Grado:

Not very friendly and didn’t even walk though the vehicle with me and or anything. I had to do everything myself and the gas was empty.

jewett W.
Grado:

Amazing service

Randale H.
Grado:

Very nice guy. Location is small though with no real parking.

mohammed S.
Grado:

The manager & his technician did not know their job, how to treat customers, how to work with the computer, wasting customer ‘s time . The manager was training his technician while helping the customer, specially he didn’t know himself how to work with the computer, as a result, wasting the customer times & not respecting the customer at all.

Kyle J.
Grado:

We were charged an extra day for bringing the van 40 minutes late and were not able to keep the van the extra day because the charge had already gone through. I will be in touch with you all about this.

roberto R.
Grado:

El cliente no dejó un comentario.

Edward G.
Grado:

El cliente no dejó un comentario.

LaRon D.
Grado:

The people here were wonderful to work with!! I was renting online for a family member and very nervous about doing it "sight unseen." The gentleman who helped me confirm everything over the phone was awesome. And when my family was running a bit late picking up the truck he was patient and very gracious. LOVE this place!!!

Tony S.
Grado:

El cliente no dejó un comentario.

Cameron G.
Grado:

Overhaul your online chat, outsource for after hours Calls. I waited 42 minutes for a transfer that never came.

MARTINA N.
Grado:

The guy who runs this location is a gem!

FAUSTO P.
Grado:

I will seek other alternatives after this horrible experience - I've rented a similar truck back several years ago and I got in paper my contract of everything that was sold to me. This location does not do that and they give yo a price and mileage and charge you something different. no paper receipt to highlight the details of the rental.

elaine G.
Grado:

I dropped it off on Sunday 03/31/19 before 3am. The door read 24/7 drop off. I don’t understand why I am being charged an extra day

Thomas M.
Grado:

El cliente no dejó un comentario.

LARRY P.
Grado:

Office area is dirty. Truck was old and dirty

Hayley B.
Grado:

Owner was extremely rude, degraded me, and made me cry. Terrible location, will never use UHaul again due to the manager at this location.

VIDALA A.
Grado:

The U-Haul Return App did not work. Management acknowledged it was not working and that it was their mistake and agree not to charge me an extra day. However, when the bill came, they charged me an extra day. I complained and again they acknowledged it was their mistake and agreed to refund my money, but it would take a week to go back into my account. Disorganized, and poor serve quality.

Chrysostomos M.
Grado:

El cliente no dejó un comentario.

Palmer B.
Grado:

I already sent an email about this to customer service and have not heard back yet. They sent me to a different location than the one i booked. When I got there, they didn't have a reservation for me. I was forced to rent a truck much bigger and more expensive than I needed. I want a partial refund for the cost between the truck i ordered and the one i got.

Benjamin F.
Grado:

I was charged for fuel. Drove less than 4 miles and put half a follow of fuel in. Also charged for SafeMove. If you look at my history you will see I never accept the insurance. I placed the order through my app and definitely didn’t accept insurance. I will say I rent frequently from the is location and I have never had an issue until today. Ben Ford

Joseph M.
Grado:

My moring reservation pickup time was late by over 90 minutes, since the 15’ truck was not there as promised. This meant a 90 minute delay in starting the loaded drive out of the LA area east over the 15 . Those who live in LA keenly realize the effect of a delay like this . It damaged my itinerary and budget by forcing a extra day on my long distance relocation . The cost of an extra night lodging and food . I would like to be reimbursed for this ....

Maheswaran M.
Grado:

El cliente no dejó un comentario.

David C.
Grado:

El cliente no dejó un comentario.

Susan H.
Grado:

El cliente no dejó un comentario.

Jaime R.
Grado:

El cliente no dejó un comentario.

MICHELLE C.
Grado:

Very friendly and helpful!

Anthony H.
Grado:

El cliente no dejó un comentario.

Dennis V.
Grado:

El cliente no dejó un comentario.

Daniela H.
Grado:

The gentleman who helped us was SO kind and helpful!! Have rented from that location before and will DEFINITELY be back!!!

Cynthia L.
Grado:

El cliente no dejó un comentario.

arthur K.
Grado:

Please train your representatives. He did not give me a contract upfront and then applied the $10 coverage. Also overcharged me at the end and refused to give me a receipt and then called the police when I demanded a receipt.

Mason S.
Grado:

El cliente no dejó un comentario.

Michael W.
Grado:

They couldn't have been nicer and more helpful!! Excellent experience!! Thank you!!

ben K.
Grado:

your customer service number reps were FANTASTIC! helpful, well-informed, polite and reassuring with details and when problems arose with the website. they saved the day!!!!!!! please thank them for me!!!!!

Rose V.
Grado:

Staff as well as Owner very rude, did not give me contract to keep in my rental it was close when I returned. charges cleaning if you drop off any piece of paper. Will never rent from that location again.

Spencer S.
Grado:

Spoke to someone regarding our auto transport pickup that was scheduled - we ended up having to pickup from a different location and the service rep was supposed to schedule that for us and didn’t. We had to reschedule ourselves.

Terri M.
Grado:

Ian at this location was very helpful. It’s a shame that the reservation system was completely incompetent. Ian saved me from being financially harmed due to such incompetence. When I spoke to Regional Manager Manu about my issues he was VERY RUDE!!!! When I called Corporate Headquarters regarding my concerns regarding the verbally abusive treatment by Manu, the customer service person had me on speakerphone while bouncing a ball against the wall...obviously bored with my call. What’s happened to u-haul?? My local neighborhood guy is awesome, but other employees are atrocious!!!

BRIAN A.
Grado:

Nice guy , next time I won’t shop around I’ll go straight here

Beth K.
Grado:

Provide a truck in which a phone charger that can work. Have the truck with more than 1/8 tank full to start. Staff who better explain after hours (5:45) drop off.

No reviews have been submitted for this location.

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