Customer Reviews for Culture Caribbean Cuisine
(U-Haul Neighborhood Dealer)

968 reviews

512 Pennsylvania Ave   Baltimore, MD 21201
(No Customer Parking)

(443) 825-4122

Office Hours

  • Mon-Tue: 9 am–2:30 pm
  • Wed: Closed
  • Thur: 9 am–6 pm
  • Fri: 9 am–5 pm
  • Sat: 11 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 6/20/2024: 12:15 pm - 6:00 pm

Services at this Location:

Contact Us

(443) 825-4122

512 Pennsylvania Ave
Baltimore, MD 21201
(No Customer Parking)

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–2:30 pm
  • Wed: Closed
  • Thur: 9 am–6 pm
  • Fri: 9 am–5 pm
  • Sat: 11 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 6/20/2024: 12:15 pm - 6:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Help him with customer service....

cecilia b 
Rating:
5.0

Customer did not leave a comment.

DYNISHA L 
Rating:
5.0

Customer did not leave a comment.

Marcell S 
Rating:
5.0

The u-haul rep was pleasant and the transaction was seamless…

Bac N 
Rating:
5.0

Super friendly dude at the front desk. I was actually a little disappointed that I returned the truck during off-hours and wasn't able to say thanks and goodbye

Chris D 
Rating:
2.0

The location close early, you have to do a self check which is a very annoying long process, in with delay my schedule time with the truck, then the previous user of the truck put no gas so before running out of gas had to rush to the gas station

Keona C 
Rating:
3.0

have more vans at this location

RAYMOND B 
Rating:
5.0

Customer did not leave a comment.

Kevin T 
Rating:
1.0

Customer did not leave a comment.

JOAO M 
Rating:
3.0

The truck was on empty, requiring me to get gas immediately, and the dolly that I paid for was not in the truck.

Brett O 
Rating:
5.0

I really appreciate the service

DJOUMA S 
Rating:
5.0

Everything is perfect thank you

Vanassa M 
Rating:
1.0

The lot is a disaster and the gentlemen over the lot has no sense of customer service or ability to keep the lot together. Cars are parked over the uhual, there’s no designated space to leave the usual in. I couldn’t imagine dropping off a bigger U-Haul without assistance from the rep or a friend because it’s so overly packed and ill maintained. He’s dealing with 3 customers at once. It’s just bad.

Azya G 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
5.0

friendly

SONYA R 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
5.0

I was helped by a gentleman whose name I did not catch. He was very kind and he offered to help me return my vehicle. He was very professional, personable, and made the process much easier.

AMIR S 
Rating:
5.0

Everything was excellent. I will give them your company.

Cynthia J 
Rating:
5.0

The first van I tried to use had some issues, but the wonderful man working there quickly got me into a van that worked wonderfully.

RUSSELL G 
Rating:
2.0

The location gives very much restaurant vibes! To have to do everything online and then to load you ID on the App is pointless for talking to someone in person! I should be able to do everything online and grab the car from the APP.

Malachi H 
Rating:
2.0

Customer did not leave a comment.

Germar T 
Rating:
5.0

Customer did not leave a comment.

Valencia I 
Rating:
5.0

Glass was on the pull out .

Jacqueline H 
Rating:
2.0

Very dirty disorganized and it took them a whole day to check in the truck

Neisha O 
Rating:
5.0

Customer did not leave a comment.

Nicole D 
Rating:
1.0

I had to go to 2 different locations bacuse one of them was not able to get into their U-Haul system. That location was F&M auto, so this location which was the second one the person working for U-Haul was very rude and not helpful. I will not be visiting again

Courtney T 
Rating:
5.0

Customer did not leave a comment.

Shri r 
Rating:
3.0

Nice man but very disorganized.

michael d 
Rating:
5.0

My truck booking was cancelled without a reason. Had to make a new reservation n there was no dolly or pads in the truck. Requested refund couple of times. A bit frustrating start, but the day went well n move was completed as planned.

Ashok K 
Rating:
5.0

Customer did not leave a comment.

ALIOU F 
Rating:
3.0

It was just average nothing special about the location

Rachae M 
Rating:
5.0

The person that assisted me was great. He had to get involved because the self pick process was poor - it was my first time and unfortunately it didn't work well for me, Thankfully there was someone there to help.

Ancil E 
Rating:
5.0

I’m only suggesting that I you should take advantage of the Caribbean Cuisine after returning the vehicle.

Barry B 
Rating:
5.0

You are doing great

WILLIAM H 
Rating:
3.0

Make sure the trucks are working properly before renting them out

SHANAY R 
Rating:
3.0

The attendant was very helpful and quite friendly. Made the pickup and return processes very easy.

Corwin J 
Rating:
2.0

While my U-Haul attendant is a very nice gentleman and very personable and helpful, I hate that he has to work in such filthy conditions. It seems the building he has to work from is old, cold, and generally in need of repairs and updating. There is no amount of mopping he could do to make that location clean enough to honor him and the patrons that enter. That is the only reason I gave the location a below-average rating.

LaShay H 
Rating:
1.0

Office is so dirty

Dominic B 
Rating:
2.0

Lot of location is very dirty and full. Hard to navigate .

DeAndra A 
Rating:
5.0

Customer did not leave a comment.

Lamont J 
Rating:
5.0

More parking space

LUCIO H 
Rating:
5.0

Customer did not leave a comment.

Everette B 
Rating:
5.0

Customer did not leave a comment.

Howard S 
Rating:
3.0

Customer did not leave a comment.

Syerra M 
Rating:
3.0

I paid over 70dollars for 4 hours

Antonio N 
Rating:
1.0

The van reeked of Smoke , liquor and dog hair. The seats were covered in dog hair. The back of the van was covered in dog hair. I literally had to clean it myself so I wouldn’t sneeze to death There is no parking there isn’t even ample parking for the vans and trucks that they rent when you call customer service they are amazing people very sweet but the actual people who work at this specific location are disrespectful, rude and Will berate you for not having experience driving these oversize vehicles as if everyone in the world drives oversize vehicles on a daily basis. It’s ridiculous the way he berated me for not being able to park. A large van in a small area was absolutely disgusting. I will never recommend or, give one red cent of my money. If this was the last U-Haul on the planet, I would move my things on a bicycle before I gave them another dime of my money.

Jennifer N 
Rating:
5.0

Customer did not leave a comment.

JENNY M 
Rating:
5.0

Customer did not leave a comment.

Raven B 
Rating:
2.0

Nice customer skills when they finally open up.

Kenisha C 
Rating:
1.0

Tried to return the same day but two men who clearly did not work there were looming around the parking lot and made us concerned about being robbed upon returning the truck. Employees were fantastic! Not their fault at all!

Ian B 
Rating:
2.0

App is awful. Could not figure out how to easily locate truck. When I was awaiting approval I could not figure out what the issue was! Apparently I needed three emergency contacts and the app didn’t tell me. I had to call customer service twice to get approval and locate truck. App is confusing and not easy to use and I am a PhD student at Johns Hopkins University.

Andrew M 
Rating:
3.0

Customer did not leave a comment.

Jamila R 
Rating:
5.0

Customer did not leave a comment.

DANIEL W 
Rating:
4.0

It's better if you set the prices of fuel basing on the journey than being speculative upon fueling the car upto where we find the fuel bar. Sometimes we put more fuel than we expected.

Andrew S 
Rating:
5.0

Customer did not leave a comment.

STANLEY P 
Rating:
3.0

Customer did not leave a comment.

KEITH A 
Rating:
5.0

Customer did not leave a comment.

Jenelle H 
Rating:
5.0

Customer did not leave a comment.

Abdul M 
Rating:
4.0

Customer did not leave a comment.

Didier F 
Rating:
3.0

I was not impressed with the 45 minutes it took to check in- I would NOT do a digital check in again. Also, was not a fan that it was not clear we were going to be charged for gas

Holly J 
Rating:
5.0

Customer did not leave a comment.

SHARITA A 
Rating:
5.0

Nothing excellent service

SHAWN W 
Rating:
5.0

No comment

ALIOU F 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Stephen S 
Rating:
5.0

Only thing I didn't like that it wasn't no gas in the truck when I picked up the truck it was empty

Dana M 
Rating:
2.0

Make your app easier to use or give me a refund. I wasted about an hour of my time trying to retrieve my car because your app wasn’t loading and you guys didn’t even extend my time. No one was there in person so I had to call and wait the time. Poor poor poor experience.

FERNANDO S 
Rating:
5.0

Amazing experience! Thank you guys so much for helping me with my first move

Mya W 
Rating:
5.0

Amazing

DARION L 
Rating:
3.0

I would have gave a higher rating my problem is not with the location my problem is with the app the app was extremely glitchy and would not cooperate for pick up or drop off pick up I had to check out with a associate via phone call and drop off I had to check out with an Associate in the store both were very helpful but I feel like the mobile pick up and drop off should be easier to do on the app a tool is only good if it works right if it doesn't is useless it made me feel like I shouldn't have used it in the first place and I should just went to the store and dealt with an Associate of a pickup and drop off

ANTHONY C 
Rating:
3.0

Customer did not leave a comment.

Jasmine L 
Rating:
5.0

Customer did not leave a comment.

Jerard T 
Rating:
5.0

Customer did not leave a comment.

Barbara E 
Rating:
5.0

No comments

ALIOU F 
Rating:
1.0

horrible location , was scared the whole time and there was no where to even park

Nyjah M 
Rating:
3.0

The service is incredibly slow. I arrived at 3:30 to get my truck reserved for 3:30pm and I didn’t get helped until 4:03pm. I literally was the only one in the store for 30 minutes. No employees to be found in the store for 30 minutes. He was very helpful once he came into the store, and helped me get my truck

Rodney W 
Rating:
3.0

There needs to be more explanation on where to leave the vehicle as the parking lot was full. Also there was no indication on where the key drop box was.

Jamillah J 
Rating:
5.0

Customer did not leave a comment.

DeSean R 
Rating:
5.0

Customer did not leave a comment.

Maria B 
Rating:
5.0

Customer did not leave a comment.

Rachel A 
Rating:
3.0

Better identify where to find the key drop location. It’s on the back of the building

Walt D 
Rating:
4.0

Customer did not leave a comment.

Saidi A 
Rating:
5.0

Customer did not leave a comment.

Terrell E 
Rating:
5.0

Customer did not leave a comment.

Valerie F 
Rating:
4.0

Frank was awesome in helping me with my moving truck. It was a pleasure doing business with him. I will need a rental truck again and will be sure to look for him.

LYDIA B 
Rating:
1.0

Avoid! This location will try to scam you!

Schmeca L 
Rating:
5.0

Customer did not leave a comment.

DENNIS W 
Rating:
5.0

Customer did not leave a comment.

Roxanne O 
Rating:
2.0

The gentleman at the location was nice and helpful. The U-Haul automatic system for rental is awful.

Olga C 
Rating:
4.0

Customer did not leave a comment.

Maria B 
Rating:
2.0

The manager did not check in a trailer... until after 2 days and repeated calls to the UHaul 800 number. I had to have a regional manager get involved to clear my account and email a confirmation of the UHaul being turned in.

Marilyn F 
Rating:
3.0

When I set up the reservation I designated a drop off location. As I was driving the truck I get a phone call asking where I wanted to drop off because I hadn’t chosen a location. Definitely some glitches in the system. But there were no problems with the truck itself.

Gayle J 
Rating:
4.0

The only challenge was the pick-up on a Saturday took some time ... there were a number of customers and just one representative working. However, he was working and coordinating everyone and their paperwork and getting their trucks as fast as possible. Given everything going on in the country and world ... a little wait is OK.

Mike M 
Rating:
5.0

Customer did not leave a comment.

Collin S 
Rating:
1.0

Please indicate parking options and warn off parking in the lot. Assumed private parking was for uhaul customers, but towed in the 4 hr window parked in the lot. Dolly wedge was badly bent.

Courtney S 
Rating:
1.0

Customer did not leave a comment.

Kayla Y 
Rating:
2.0

I returned the truck and the rented equipment back to the location and they DOUBLE CHARGED ME still. When I called, I was rushed off the phone and never called back so I have to now report the activity as fraudulent to have the charges reversed. This was so unnecessary and could have been avoided if the site mgr was more organized and professional.

Sheila W 
Rating:
5.0

It was a drop location. No one was there when I dropped it off.

Katie E 
Rating:
5.0

Add a pay as you go so it won't be any backed up payments

Marcell S 
No reviews have been submitted for this location.

Additional Services at this Location

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