Customer Reviews for Cubesmart
(U-Haul Neighborhood Dealer)

1,969 reviews

1401 E County Line Rd   Erie, CO 80516

(720) 420-6925

Office Hours

  • Mon: 9:30 am–5:30 pm
  • Tue-Fri: 9:30 am–5 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(720) 420-6925

1401 E County Line Rd
Erie, CO 80516

Services at this Location:

Office Hours

  • Mon: 9:30 am–5:30 pm
  • Tue-Fri: 9:30 am–5 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kelsey Shearer 
Rating:
5.0

So convenient and great customer service!!🤗

CHRIS MCINTIRE 
Rating:
5.0

Friendly, professional staff. Overall experience was seamless and easy. Highly recommend this friendly neighborhood U-haul location.

Havish Vinnakota 
Rating:
3.0

There was barely any space to drop off the truck and the location barcode doesn't match uhaul's database so I had to contact uhaul support to complete the drop off.

Collin Keats 
Rating:
4.0

Customer did not leave a comment.

Timothy Gooding 
Rating:
5.0

Everything was great, the folks at the dealership were friendly and courteous!

Mark Anderson 
Rating:
5.0

Always fast, efficient service at Cubesmart!

Richard Welty 
Rating:
5.0

Customer did not leave a comment.

MARK LAING 
Rating:
4.0

I was not happy in my pick up of the truck. The place was suppose to open at 9:30 but found out it opened at 11:00. I spent over a hour on the phone trying to get the code for the lock box. Finally some young lady got things worked out so I could get the key and on my way.

MARK EVERETT 
Rating:
2.0

App was difficult to use but eventually worked. Vehicle was covered in snow and took extra long for me to clean off snow to make it safe visibility to drive.

Andrew Amalfitano 
Rating:
3.0

great rates

ursula duran 
Rating:
5.0

Nothing different!

Jeffrey Kendle 
Rating:
4.0

The air vents did not work on the truck. It wasn't filthy, but I also wouldn't call it clean. It was dirty but within an acceptable range, I suppose.

MICHAEL DAVIS 
Rating:
5.0

Customer did not leave a comment.

Steven Colaprete 
Rating:
5.0

Customer did not leave a comment.

Sally Lopez 
Rating:
5.0

Customer did not leave a comment.

john perrott 
Rating:
5.0

Customer did not leave a comment.

Richard Budnick 
Rating:
5.0

Very friendly

Beatrice Lease 
Rating:
4.0

Convey to client that in the absence of the front desk personnel the phone rolls over to a secondary location. I called for guidance and got someone I didn't meet nor knew who he was.

Joan Zalewski 
Rating:
5.0

The truck made loud sounds but the guy said it was because of the catalytic converter cover. Other then that the truck was great.

Roxanne Goodby 
Rating:
5.0

Pick up and drop off were super easy, even though the lady working there was not a permanent employee. Everyone was extremely helpful, system worked great, thanks for an easy transaction!

Garrison Stewart 
Rating:
5.0

The front desk lady was very pleasant!

Michelle Dionson 
Rating:
5.0

Customer did not leave a comment.

KATHRYN RUHL 
Rating:
5.0

Positive experince

Joseph Penick 
Rating:
5.0

Great customer service.

Richard Morales 
Rating:
5.0

They were quick, easy, and helpful.

Greg Knueven 
Rating:
5.0

Customer did not leave a comment.

Bonnie Capual 
Rating:
4.0

There was some spillage at the cup holder, not a big deal at all but noticeable. The dolly was not secure and came off its bracket. The truck was empty which is a harsher ride than when it is loaded down but I was on a paved road and the dolly was loose. I had one item to bring back and luckily it was not damaged

Gregory Martin 
Rating:
5.0

Customer did not leave a comment.

Melissa Carey 
Rating:
5.0

Customer did not leave a comment.

Mandy Divine 
Rating:
5.0

Customer did not leave a comment.

Traci Kindschi 
Rating:
2.0

Customer did not leave a comment.

Candice Christensen 
Rating:
5.0

I had a great experience at this Uhaul location, we used it as an event hauling vehicle and it worked great. The staff was incredibly friendly and helpful, and will 100% utilize this location again. Thank yall for your hard work!

Garrison Stewart 
Rating:
4.0

Customer did not leave a comment.

Deborah Fields 
Rating:
5.0

Customer did not leave a comment.

Charles Federico 
Rating:
5.0

Grant owners and very nice. Will rent from here again.

Rob Harris 
Rating:
5.0

Customer did not leave a comment.

Johannes Thomason Larsen 
Rating:
5.0

Customer did not leave a comment.

Levi Adair 
Rating:
5.0

Best moving experience in the Erie area!

Mark Andel 
Rating:
5.0

Customer did not leave a comment.

MELISSA PENN 
Rating:
5.0

Customer did not leave a comment.

vicky hillbury 
Rating:
4.0

I suggest cleaning the inside of the windshield after every use.

EUGENE FINLAYSON 
Rating:
5.0

Best moving experience possible!

Mark Andel 
Rating:
5.0

Easy process and fantastic staff!

Mark Andel 
Rating:
5.0

Customer did not leave a comment.

SCOTT FELTON 
Rating:
5.0

The app didn’t work for checking, but the staff was very helpful.

Robert Braudes 
Rating:
5.0

Customer did not leave a comment.

Samuel Olson 
Rating:
5.0

Customer did not leave a comment.

Mary Lou Mcfarland 
Rating:
5.0

Fantastic customer service!!

Vince Calvo 
Rating:
5.0

Customer did not leave a comment.

Dean Yano 
Rating:
4.0

Customer did not leave a comment.

Eric Morgenstern 
Rating:
5.0

The mileage was so wrong and the company is to blame. Not the location of staff. When you measure the gas level. Don’t put a 1 before the 5/16th level. I know math and don’t cheat me. Not able to say good thing about booking online. Go to the Erie location and talk to the great people there.

Justin Sanders 
Rating:
5.0

Customer did not leave a comment.

Medha Bhawalkar 
Rating:
5.0

Great experience, no hassle, wonderful staff!

Mark Andel 
Rating:
5.0

Customer did not leave a comment.

Edward Johnson 
Rating:
5.0

Always great service at Cubesmart!

Richard Welty 
Rating:
5.0

Customer did not leave a comment.

rodney ireland 
Rating:
5.0

I have used this location before. Love the people who run it!!

Kelli Cable 
Rating:
5.0

Kreg and Jeanette are fantastic and make the whole process and experience wonderful.

Richard Welty 
Rating:
5.0

I will always rent from this location if I have the option. The people there (Kreg & Jeanette) and super friendly, helpful and funny! I’ve rented from them for years - always a fantastic experience!

David Mays 
Rating:
4.0

Customer did not leave a comment.

Christine Ashford 
Rating:
1.0

Not charge me a fee for being late 3 hours when movers I contracted through your website don't show up. Will not use Uhaul again, will happily pay more to another more professional company

Joseph Dixon 
Rating:
5.0

Needed to move a bunch of stuff on a Sunday and used the U-Haul Truck Share 24/7. The app led me through the pickup process as well as the drop off - the whole experience was great! Keep up the great work with your focus on customer experience!

MARK DINAN 
Rating:
5.0

Customer did not leave a comment.

Cerise Campbell 
Rating:
5.0

Customer did not leave a comment.

Jeff Abbate 
Rating:
4.0

Customer did not leave a comment.

Douglas Mader 
Rating:
5.0

Customer did not leave a comment.

Rhonda Mirto 
Rating:
5.0

Super easy transaction and good customer service. The truck was relatively clean but smelled pretty strongly like smoke, which is sad considering it says no smoking in the side of the vehicle. Other than that I had a great experience with the rental process.

Mandy Divine 
Rating:
5.0

Customer did not leave a comment.

Dana Downing 
Rating:
5.0

Customer did not leave a comment.

Brent Highland 
Rating:
4.0

Customer did not leave a comment.

Heidi Wendtdomme 
Rating:
5.0

No improvements are necessary. All you have done to prep the uhaul truck for rent was GREAT. Thank you.

Dale Tong 
Rating:
5.0

Customer did not leave a comment.

Richard Welty 
Rating:
4.0

I noticed it was a family run business, and it was run very well. They were very busy when I arrived and juggled things to support everyone's needs simultaneously. Thank you!

ryan kameg 
Rating:
5.0

Very helpful staff! Equipment in good condition.

SHERRY TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Nathanael Bolt 
Rating:
5.0

Customer did not leave a comment.

Leshaun Jones 
Rating:
5.0

Best experience with U-Haul I have ever had.

Michael Molina 
Rating:
5.0

Customer did not leave a comment.

Frankie Elmore 
Rating:
5.0

Thank you! Fiendly and easy dropoff

Victoria Work 
Rating:
5.0

I always have no issues dealing with the people at the location I rent from. Would recommend them everytime.

Ed Warnken 
Rating:
5.0

Overall good trip. No issues with weather or truck and all the traffic was in Denver!

Tim Norlie 
Rating:
3.0

The vehicle was in bad shape and we had problems with the back door opening and closing. The vehicle had a tough time starting and had 157k miles on it. It was a piece of crap. We will go to Pensk next time.

SallyGordon Wolfe 
Rating:
5.0

Customer did not leave a comment.

Cynthia Leal 
Rating:
5.0

Customer did not leave a comment.

Michelle Ranzinger 
Rating:
5.0

Customer did not leave a comment.

Marty Petersen 
Rating:
1.0

1) The vehicle was on less than E when I turned on the ignition. 2) The low tire pressure message was on when I turned on the vehicle making the mileage reading unavailable. I had to immediately drive miles out of my way to get gas and air for tires. 3)The internet reception was almost non existent at that location making the mobile check in and out triple the time it should take. In fact, I could not even check the vehicle back in because of it. 4) I was on hold for 45min waiting for a customer service person to assist me with my concerns and questions on how to navigate the tire pressure issue. To no resolution. 5) I was refunded my total amount of $50 the next business day, for my troubles. But I spent way too much time and stress than it was worth. All-in-all, if no one is monitoring a location physically, then at least provide a good internet signal and the ability to speak to a phone representative within a very reasonable amount of time.

TAMARA QUEZAIRE 
Rating:
5.0

Customer did not leave a comment.

Joseph Michael J Russell 
Rating:
3.0

Customer did not leave a comment.

David Corder-Green 
Rating:
5.0

Customer did not leave a comment.

Aaron Birkholz 
Rating:
3.0

Customer did not leave a comment.

William Saulton 
Rating:
5.0

Customer did not leave a comment.

Real Sprague 
Rating:
5.0

The owner accommodated my rental on short notice, great experience.

john Allred 
Rating:
5.0

Close location to final destination, ample parking, easy and visible dropoff location

Richmond Vo 
Rating:
5.0

Customer did not leave a comment.

Adrian Vidal 
Rating:
3.0

Friendly and informative staff.

Margarita Medina 
Rating:
5.0

This location does not have very good cell phone coverage, so it's hard to use the app. It may be beneficial to get cell phone boosters at your remote locations.

KENNETH FORSTER 
Rating:
5.0

Again convenient, office clean and organized. Personnel very friendly.

CarolSue Goodby 
Rating:
5.0

Customer did not leave a comment.

Jem Corcoran 
Rating:
4.0

Customer did not leave a comment.

Cliff Mulkey 
No reviews have been submitted for this location.

Additional Services at this Location

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