Comentarios de los clientes para Cubes R US Corp

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Cubes R US Corp

Clasificación general:

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JAMESA G.
Clasificación:

1) Make the location more visible to see. 2) Avail more options to the renters on out of state usage. 3) Make sure that the equipment is actually road safe. After getting on the highway, I realized that the truck needed to be aligned and tuned up. It was scary going and returning the truck. Other than that the rental was ok.

Michael L.
Clasificación:

The day before updating my reservation to be 15 miles South of my location in an estimate 41 mile journey nearly caused all my logistics to fail. Moreover having a guaranteed 7am pickup arriving at the location I was informed by an overnight attendant the location only opens at 8:30am. I had to effectively beg to have them sign me in and give me the keys to the vehicle. Additionally I had requested mats initially but none were available at the time. I would like to thank the night shift members on duty for helping us out and definitely going out of there way to do so; however, I am not pleased uhaul updated my reservation the day before to an extremely poor location. It's my opinion they should have hired someone to drive the vehicle to my original location.

JAHED A.
Clasificación:

El cliente no dejó un comentario.

sheila M.
Clasificación:

El cliente no dejó un comentario.

MD B.
Clasificación:

El cliente no dejó un comentario.

Ashley J.
Clasificación:

El cliente no dejó un comentario.

PEDROB L.
Clasificación:

El cliente no dejó un comentario.

Jordan T.
Clasificación:

El cliente no dejó un comentario.

DELVINAGUSTIN M.
Clasificación:

El cliente no dejó un comentario.

JOHNW D.
Clasificación:

El cliente no dejó un comentario.

DANIEL JR A.
Clasificación:

When I walked in the office the receptionist was very nice and informative, she worked quickly, the rental van was clean and in good condition. When we returned the rental they made it super easy for in and out check out after dropping the vehicle off, overall it was a good experience, and will definitely use them again.

SHERWIN C.
Clasificación:

El cliente no dejó un comentario.

MERVYN D.
Clasificación:

rep has to learn basic customer service and how to speak to people

DAVIDC C.
Clasificación:

El cliente no dejó un comentario.

RENEEI W.
Clasificación:

My reservation was for 4:30 on 11/6. I arrived at approximately 4:15 and I'm told they're closed, yet store hours are 8-5? And because you're RUSHING you don't disclose that the gas needed to be replaced. I went 22 miles used 2 gallons max. Replacing the gas would not have been a problem but nothing was said. There was more than a 1/4 of a tank left. I was supposed to be emailed rental documents to that were not received. I was sent a text that contained an expired link. Deceptive practices. I'm extremely disappointed

ROBERTL III G.
Clasificación:

Stop double charging Peoples Visa cards. This location steals from the renter

JULIOC C.
Clasificación:

El cliente no dejó un comentario.

TONY D.
Clasificación:

Great

Roli J.
Clasificación:

El cliente no dejó un comentario.

VANESSAD W.
Clasificación:

El cliente no dejó un comentario.

Alberto F.
Clasificación:

El cliente no dejó un comentario.

Nassef A.
Clasificación:

The young lady works there I learn her name is Anna an excellent person to deal with

LAVAUGHN T.
Clasificación:

El cliente no dejó un comentario.

john B.
Clasificación:

Staff was courteous and informative as far as pricing. It's been a while since i rented a vehicle and i didn't know that i would be receiving text messages. But no real complaints about anything.

CARLOS M.
Clasificación:

The first thing I'd do is put some kind of signage letting people know where the office is. Next I'd check the condition of the vehicles being rented out. I was given a 10 foot truck that had a broken cargo loading door. It would not remain closed and opened up on me 3 times while on the road. A few pieces of my belongings fell out but nothing was seriously damaged and thank God there was very light traffic so no accidents occurred. Still it was very scary and totally unprofessional and unacceptable.

YOFFREG T.
Clasificación:

The last three times I rented a cargo vans I received it very dirty with bad smell inside a cigarette with rest of food in all parts the second vans that I rented had a strong smell of marijuana and the third vans I rented was October 5 and happened the same very dirty food odorless cigarette I I talked someone inside the office, understanding I said was not important, I think with all vans who return, they should be cleaned due to the pandemic

Abert B.
Clasificación:

Fix your trucks

Dennis G.
Clasificación:

This truck was filth inside and out gass was lower than stated and the truck was a mess

Kaniyah W.
Clasificación:

El cliente no dejó un comentario.

Freida K.
Clasificación:

The lady at the desk was very pleasant, friendly and informative.

SHIRLEY C.
Clasificación:

If a customer reserves a truck, and a guarantee is given for the truck, the pick-up time is not when the customer should be informed that no truck is available. It is frustrating and time consuming, especially when it then inconveniences others.

BRIAN P.
Clasificación:

Rude ppl. I don't like using uhaul.

LEONANTHONY JR W.
Clasificación:

none

SAMUELR M.
Clasificación:

El cliente no dejó un comentario.

MAXIMILLIANO E.
Clasificación:

Excellent in person service by the young lady at the counter Excellent value.

Cheri G.
Clasificación:

El cliente no dejó un comentario.

Geydhar C.
Clasificación:

Street parking in Brooklyn is almost impossible. Parking my own vehicle or parking Uhaul vehicle on the street became a real headache. Staff should come out of the office, inspect and park the vehicle themselves and not leave it to the person that gave them business. First and Last time this happens to me.

Barbie P.
Clasificación:

El cliente no dejó un comentario.

Alana D.
Clasificación:

El cliente no dejó un comentario.

Alethea L.
Clasificación:

The location was difficult to find. There was no noticeable address or Uhaul signs visible. I passed the locations several times...

Leon W.
Clasificación:

The truck had bumper damage. I tried to take a picture of it to dispute it but the the link wouldn't load. The website link failed to upload the picture multiple times. So this isn't a location issue. Just an webpage issue. Fix it.

JABBAR W.
Clasificación:

The overall experience was great however the Uhaul Van rental front passenger seat was filled with dog hair in which caused my wife to have an allergy reaction.

Kettia P.
Clasificación:

El cliente no dejó un comentario.

GURPREET P.
Clasificación:

Employee did not set up the trailer correctly cause damage to my vehicle no more than 1 mile away after pulling off from location. Employee was clueless about the equipment and did not help with anything. Very disappointed.

Valerie C.
Clasificación:

El cliente no dejó un comentario.

KRYSTLEL R.
Clasificación:

El cliente no dejó un comentario.

Janet Z.
Clasificación:

EVERYONE WAS NICE AND PLEASANT

Shyanna C.
Clasificación:

El cliente no dejó un comentario.

Tara T.
Clasificación:

The payment process was down and the front desk staff were not able to locate my keys. I reserved a 8am pick up and was not able to leave the facility with the van until 9am. This delayed my moving process.

Alexis Q.
Clasificación:

El cliente no dejó un comentario.

elizabeth D.
Clasificación:

Have the extra equipment you reserve AVAILABLE

JAMES R.
Clasificación:

El cliente no dejó un comentario.

Janet Z.
Clasificación:

the service was good and the peoples were very nice and pleasant.

DEBORAH S.
Clasificación:

El cliente no dejó un comentario.

MARCOSANTONIO J.
Clasificación:

I reserved two normal dollys, two furniture dollys, and moving pads -- none of those were available or provided to me, making my move very difficult. Additionally, I received about 10 phone calls from the location while driving without any voicemail or message -- it was very frustrating to keep receiving these calls. Also, the movers that I hired from movinghelp.com (powered by uhaul) never showed up, so I had to pay alot more money to hire last minute movers. I wouldn't recommend using Uhaul to anyone.

DARELLANTONIO D.
Clasificación:

The lady that I spoke with and who did my rental was lovely and great to work with. I'll definitely check with the Loring ave location first next time I need a uhaul. Thanks!

KENNETH P.
Clasificación:

El cliente no dejó un comentario.

ADALYNS L.
Clasificación:

El cliente no dejó un comentario.

Jonathan P.
Clasificación:

El cliente no dejó un comentario.

Gregory B.
Clasificación:

El cliente no dejó un comentario.

ROBERTO R.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

Mileage charge a little high

Drinardo N.
Clasificación:

El cliente no dejó un comentario.

Edith P.
Clasificación:

Equipment that I requested during my online request was not available when I picked up the truck ....

consuelo Q.
Clasificación:

We returned the truck at 3:30 on Sunday may 10. The person received the truck keys was a Puerto Rican Lady about 60 yrs old. And I have 2 other witness Jorge Zuluaga Robert Shoulder

Moratisisa B.
Clasificación:

The process was fast & the facility was private & clean

Octavia M.
Clasificación:

I did not like the cat walking on the receptionist desk.

Brian D.
Clasificación:

Had a problem with another location who show 24/7 pick up but didn't prepare the vehicle. I lost 2 hours of my morning and was monetarily penalized for picking up items after my appointment time.

Bruce S.
Clasificación:

El cliente no dejó un comentario.

michelle C.
Clasificación:

El cliente no dejó un comentario.

Pheylin P.
Clasificación:

The first location that I had a reservation at was closed. I spoke with a representative and they sent me to another one. That one was also closed and I was sent to another. I was charged for each one of these rentals. $60 for the first, $48 for the second, and finally $75 for the final. Mind you, this was all just for 1 rental! I also had to take 4 Uber's to get to all of these locations that totaled up to $50. This was all just to go down the street from my house and get a wardrobe. I will never use U-Haul again for the outrageous experience I had. On a positive note, all service representatives I spoke to on the phone where helpful and understanding.

Robert D.
Clasificación:

El cliente no dejó un comentario.

Jenelle N.
Clasificación:

i started the check out process online, got to the pick up site and was unable to finish because the site would not let me. I had to cancel the process and let the lady at the counter re-do the process. what is the sense having a U-haul account if you cannot use it to book a pick-up.

Sheila K.
Clasificación:

My only complaint is that .i was quoted $19.95 +$1.79 cents a mile for Today Friday. When I got there. Im told $19.99 + $1.99 a mile. I really dont like that. I had asked all my questions over the phone b4 i went into the office.

Daniel D.
Clasificación:

El cliente no dejó un comentario.

Jose V.
Clasificación:

Great customer service and clean

Saiful I.
Clasificación:

El cliente no dejó un comentario.

Rosita V.
Clasificación:

El cliente no dejó un comentario.

aaron B.
Clasificación:

El cliente no dejó un comentario.

luisa F.
Clasificación:

El cliente no dejó un comentario.

Ana R.
Clasificación:

My friend Gimy every is excellent thanks

doorthy J.
Clasificación:

When picking up u-hall, traffic ticket was on the window area. I hope u realize this ticket was there before we drove off. The u-hall servi

Aurea B.
Clasificación:

I was very pleased with the rental. The staff were amazing and made me feel at ease.

Llewelyn W.
Clasificación:

El cliente no dejó un comentario.

Anali G.
Clasificación:

El cliente no dejó un comentario.

Fitzgerald T.
Clasificación:

I like how the new system works renting a uhaul. Fast a d convenient.

Danelia O.
Clasificación:

Girl in the front desk was friendly and answered all questions and concerns.

Stephanie D.
Clasificación:

I set up a reservation for one location and they sent my reservation to another location. I reserved a 10 foot truck and a hand cart, When I got to the location to pick up the truck and the handcart they told me that they had an available truck but no handcart. The agent tried to get me to pick up a truck at another location that was closed and She didn't even know if they had anything i reserved. Ended up just taking the 10 foot truck too much of an ordeal to rent a truck for a two hour move.

Kenneth P.
Clasificación:

Inside of the truck was filthy

Jhonattan B.
Clasificación:

El cliente no dejó un comentario.

Robin J.
Clasificación:

Everything was Excellent ???? Will definitely rent from this location again and again and again ??????

Stephanie B.
Clasificación:

Very friendly staff and central location.

Llewelyn W.
Clasificación:

El cliente no dejó un comentario.

NIGEL W.
Clasificación:

El cliente no dejó un comentario.

Llewelyn W.
Clasificación:

El cliente no dejó un comentario.

Juan G.
Clasificación:

El cliente no dejó un comentario.

Carlburt R.
Clasificación:

I leave my cell phone in the van and cannot locate it , I didn't appreciate the service at all.

John D.
Clasificación:

El cliente no dejó un comentario.

Farzad I.
Clasificación:

El cliente no dejó un comentario.

Janeen M.
Clasificación:

No complaints. Very friendly.

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