Customer Reviews for Cubby Hole USA 1 Ltd
(U-Haul Neighborhood Dealer)

391 reviews

901 N Bishop Rd   Texarkana, TX 75501

(903) 334-8168

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(903) 334-8168

901 N Bishop Rd
Texarkana, TX 75501

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Most professional people in my whole experience.

MICHEAL COSSCY 
Rating:
4.0

Customer did not leave a comment.

Gary Grant 
Rating:
5.0

Customer did not leave a comment.

Lacy Autrey 
Rating:
5.0

Customer did not leave a comment.

Fred Hansen 
Rating:
5.0

Customer did not leave a comment.

Shawn Droddy 
Rating:
5.0

Customer did not leave a comment.

Angela Burgess 
Rating:
5.0

Everything was perfect. I highly recommend u haul

Mary Speights 
Rating:
1.0

Do better and refund my $300.00 that I had to pay out of my pocket while being inconvenienced because this company didn’t maintain their property properly!

Brandis Light 
Rating:
5.0

These ladies are the best

Michelle Nagy 
Rating:
5.0

Great customer service

Sara Childress 
Rating:
5.0

Customer did not leave a comment.

JOHN MEADOR 
Rating:
5.0

The ladies who work for this location are professional, friendly, and have exceptional customer service skills. I would rent again from this location

Sherry Steele 
Rating:
5.0

Customer did not leave a comment.

Cornesha Wilson 
Rating:
5.0

Did not receive the receipt stating the money was returned did not use trailer side x side too narrow to fit on running boards. No 6 x12 available

Tim Mcmellon 
Rating:
4.0

Very good

RONALD STEPHENS 
Rating:
2.0

Customer did not leave a comment.

Gloria Gladden 
Rating:
5.0

Customer did not leave a comment.

ADRIAN SPARKS 
Rating:
2.0

It would be nice to have had some credit for more gas than it had when we picked it up

Adolphus Jones 
Rating:
5.0

Customer did not leave a comment.

Roy Shine 
Rating:
4.0

N/A

GASTON QUIROGA 
Rating:
5.0

Everything was amazing!!! My personal experience was great!!! Kimberli and the young man, I believe his name was Aaron, behind the counter, were very helpful.

JARON TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Jared Cleghorn 
Rating:
5.0

The folks at Cubby Hole were great! I called the 800 number to find out how to get extra days when the roads in North Dakota were shut down completely for 2 full days and that put us behind on getting to Texas and returning the truck on time. That 800 number was trying to explain what I needed to do but then that woman started screaming "I can't hear you" and not letting me speak and then she hung up. So when I got to Cubby Hole a day late I explained to them about the weather and roads shut down and trying to extend the time and they were able to put a credit into the system to offset the additional charges so we weren't penalized for weather. They were very friendly and helpful.

Lindsay Davis 
Rating:
3.0

This location was closed when I got there. Uhaul system indicated I was supposed to drop off in Shreveport LA. U haul has the most screwed up system I have ever seen. The customer service people could not help with the mobile check in service that did not work at first. The best thing you can do for the next customer is close your doors. The only great part of dealing with Uhaul is the group at Uhaul located at 26 and Harwood in North Richland Hills TX particularly Andrew.. I assume he is the manager and they go out of their way to make it right. For years I use to RV and bought most of my propane there and they were great. If I ever have to move again I will spend thousands of $ more to avoid UHaul.

james cole 
Rating:
5.0

Customer did not leave a comment.

frances white 
Rating:
3.0

No receipt for rental

Don Alexander 
Rating:
5.0

Customer did not leave a comment.

cynthia Free 
Rating:
5.0

The lady that works there goes above and beyond! Thank you!

Angie Hopkins 
Rating:
5.0

Customer did not leave a comment.

jamie stacy 
Rating:
5.0

The lady that check me out was very friendly and knowledgeable. This is the only time I had been there but since I will be relocating back to Texarkana I will go here for moving needs, if that is needed

james cole 
Rating:
5.0

The address location needs to be pinned to the GPS a whole lot better. It was hard finding this place through GPS .

JERVIS WILLIAMS 
Rating:
1.0

I placed two reservations for Uhaul a week apart. Last week, I picked up a Uhaul in Searcy, Arkansas. The check-in process was streamlined and I was out in less than 10 minutes. The employee had my information pulled up and was expecting me. The check-in process in Texarkana was horrible. It was not the employee's fault but management needs to work on a more efficient check in system. It took 50 minutes from the time I arrived to leaving with the truck. The employee said the check-in required use of our mobile devices and our photos were not uploading. At the Searcy location, we did not have to upload anything on our phones. The checkin process was completely different. I think that any uhaul vendor needs a uniform check in process. She was not able to troubleshoot issues so she called another employee in on her day off. I will not rent from this location again.

Helena Baker 
Rating:
5.0

The lady’s at Chubbys Storgae go above and beyond for their customers. Will definitely use these ladys again. Only place for U-Haul i will deal with.

Ginna Alford 
Rating:
5.0

Customer did not leave a comment.

APRIL DODDY 
Rating:
5.0

The ladies at Chubbys storage in Texarkana Tx go above and beyond for people. And Victoria went beyond above for her customers. Will DEFINITELY use the uhaul from CHUBBYS AGAIN !!!!!

Ginna Alford 
Rating:
5.0

Customer did not leave a comment.

Edward Gerth 
Rating:
5.0

Have available storage spaces cleaned & ready if they are vacant

Denisha Williams 
Rating:
5.0

Mr. Coats was very helpful. He provided a quick & thorough return. Thank you!

Tia Williams 
Rating:
2.0

Signage would help. I literally had to go through all my messages to find the number to call to help get in and get help. No one was on-site so I had no clue what to do. No instructions were given to me before hand I was about to head back to the other location when I finally got through the automated system. I was halfway to the other location and had to turn around.

LESLIE SAVELL 
Rating:
5.0

They were very helpful And easy to work with. I will book with them again.

BRANDON JONES 
Rating:
3.0

Neber received my deposit back after return the equipment

ASHLEY SPENCER 
Rating:
5.0

Customer did not leave a comment.

Benjamin Alan Hendershott 
Rating:
5.0

System worked great and beautiful young lady was very knowledgeable and prompt on getting trailer lined out for me. Thanks

DAKOTA MCNEELY 
Rating:
5.0

This location has very clean and well maintained equipment. They also have excellent customer service, the young lady that works there is very caring and helpful.

NOUHAN EDMERSON 
Rating:
3.0

Customer did not leave a comment.

CARMEN PAGE 
Rating:
5.0

Very friendly and well kept equipment.

NOUHAN EDMERSON 
Rating:
1.0

I returned the vehicle as directed, within the time specification and filled with fuel. The receptionist informed me that she could not accept the return and that I needed to take it to another location. I refused! I had no prior communication saying that my drop off location had been changed. This location was in my contract and I insisted that it be honored. She said the truck was needed at another location and I informed her that was not my fault. I reported this poor service to the uhaul store in Prosper, TX. Other than the drop off, it went smooth. Extremely poor service!

Stuart Nelson 
Rating:
5.0

Customer did not leave a comment.

Alexandra Watt 
Rating:
5.0

Customer did not leave a comment.

Nathan Ulmer 
Rating:
5.0

I love the service great people very nice

MICHAEL PEACOCK 
Rating:
5.0

Customer did not leave a comment.

Erick Mora Lara 
Rating:
3.0

Customer did not leave a comment.

SABRENA JACKSON 
Rating:
1.0

Truck was not clean when I got the truck. I had to clean it before I could load my belongings into it

Seth Roberts 
Rating:
5.0

Customer did not leave a comment.

Christine Donald 
Rating:
5.0

n/a

JONATHAN HOUSE 
Rating:
4.0

Customer did not leave a comment.

Deborah Hill 
Rating:
2.0

The truck was very uncomfortable to drive and equipment was not available and I was given the run around all over Texarkana before I could secured the equipment, and besides, no one was available to help me attached the equipment to the truck. It was a nightmare experience

Lucky Abhulimen 
Rating:
5.0

Customer did not leave a comment.

Caleb Doud 
Rating:
5.0

Customer did not leave a comment.

Brad Pearson 
Rating:
5.0

Great customer service and friendly, helpful staff.

Louis Patton 
Rating:
5.0

Very satisfied with service. Easy experience

Kimberly Mathews 
Rating:
5.0

Customer did not leave a comment.

Ginger Williams 
Rating:
1.0

Tell them to go elsewhere. The truck was filthy NO FUEL and still had to wait 30 min for the attendant to show up ( she was outback visiting) no sense of urgency when she did arrive to help. and that took another 30 min. It all should have been ready before my arrival.

Elvin Notley 
Rating:
5.0

Customer did not leave a comment.

LOUIS CALACI 
Rating:
5.0

The state line location, in Texarkana, the employees are extremely rude. I was charged for 3 extra days when I only had the truck 2 extra days.

SHEA WOOD 
Rating:
4.0

Customer did not leave a comment.

Willis Wilson 
Rating:
5.0

Customer did not leave a comment.

chad winn 
Rating:
5.0

Customer did not leave a comment.

Wade Russell 
Rating:
5.0

Customer did not leave a comment.

Raymond Valzano 
Rating:
5.0

Customer did not leave a comment.

KELLY WAYNE ANDERSON 
Rating:
5.0

Penny was very personable, knowledgeable and helpful. Would rent from them again!

Charles Kamm 
Rating:
5.0

Customer did not leave a comment.

BRANDON FOSTER 
Rating:
5.0

Rented car hauler trailer. Tires looked brand new and were properly inflated. Help was provided to attach trailer and confirm all was working. Return was seamless.

Larry Harper 
Rating:
5.0

Customer did not leave a comment.

Douglas Bush 
Rating:
5.0

Nothing at all! Did a great job !

CELINE GIVENS 
Rating:
5.0

Customer did not leave a comment.

CHARMAYNE SATTERWHITE 
Rating:
4.0

Keep your website working. I went to 4 locations to try and find a trailer. I had to settle for an open trailer because no one could work the system and fet me what ui needed

David Schafer 
Rating:
5.0

BOTH OF THE EMPLOYEES WERE AMAZING! THE LADY WAS ADORABLE. THE GUY WAS ABSOLUTELY AMAZING! HE HAD THE BEST PERSONALITY & HE WAS A HOTTIE LOL. VERY VERY KIND PEOPLE. WOULD RECOMMEND THEM AND THIS LOCATION OVER ANYWHERE.

Hollie Combs 
Rating:
5.0

Customer did not leave a comment.

Don Broyles 
Rating:
5.0

Customer did not leave a comment.

David Olson 
Rating:
5.0

Customer did not leave a comment.

jared fluitt 
Rating:
5.0

Nothing. Excellent customer service

james ritchie 
Rating:
5.0

Penny was very helpful, caring and friendly. Would recommend this facility to anyone to anyone needing this type of service! Very impressed!

Rhonda Snowden 
Rating:
5.0

Customer did not leave a comment.

Symone Tucker 
Rating:
5.0

Kind

Brenda Campbell 
Rating:
5.0

Customer did not leave a comment.

Vanessa Bennett 
Rating:
5.0

Customer did not leave a comment.

JEFFREY FREEMAN 
Rating:
5.0

When I called to find out what was going on with my rental I was told to drop it off at Stateline in Texarkana but about 2 minutes later the lady told me to drop it off and another location, when I did I explained to them what was going on and showed them the proof they bent over backwards to help and they had everything cleared up in less than 20 minutes, they were very friendly and helpful going above and beyond what I would expect.

timothy price 
Rating:
5.0

Customer did not leave a comment.

Robbie Ehard 
Rating:
5.0

Customer did not leave a comment.

Lee WRIGHT 
Rating:
5.0

All was good!

Brittany Cozart 
Rating:
5.0

Customer did not leave a comment.

Lee WRIGHT 
Rating:
5.0

At the beginning of our journey, we spent 3 hours going round and round trying to find the auto hauler that we needed to use based off specs from the uhaul website. We were sent from one location to the other and back again because each one had docent recommendations from the uhaul system. Other than that frustration, everything was pleasant. Penny at cubby hole was to notch!!!

DEBORAH GERRALD 
Rating:
5.0

Sign posts in middle of parking lot made it difficult to maneuver

Richard Tuttle 
Rating:
5.0

Customer did not leave a comment.

WILLIE MILLS 
Rating:
3.0

I was quoted a certain price and got charged more than I was told

JUSTIN TAPLEY 
Rating:
5.0

Nothing...convenience and price was well worth it. Everything was clean and ready when I arrived.

DEBRA GOODNIGHT 
Rating:
5.0

Customer did not leave a comment.

RALPH BAKER 
Rating:
5.0

Customer did not leave a comment.

Roberta Rivera 
Rating:
5.0

Penny at Cubby Hole was awesome, friendly, and helpful!

Steven Mcgary 
No reviews have been submitted for this location.

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