Customer Reviews for S S B Convenience Store LLC
(Distribuidor de U-Haul del vecindario)

221 comentarios

1010 Keolu Dr   Kailua, HI 96734

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

1010 Keolu Dr
Kailua, HI 96734

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 5/30/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jenna D. 
Clasificación:
5.0

They were quick and courteous. The truck worked fine. I have a new “favorite” U Haul location.

JOSEPH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean O. 
Clasificación:
5.0

Great service and easy to pick up and drop off

Michael B. 
Clasificación:
3.0

In general I dislike U-Haul's habit of not providing vehicles with a full tank of fuel. It is always difficult to gauge how much fuel to refill when it's not full to start with. When I brought the pickup truck back to the service station where I rented it, I put in one gallon of gas, which I thought was generous for only driving it 20 miles. The gentleman there insisted that was not enough, so I pumped another gallon. I seriously doubt that the truck gets 10mpg. I suspect the fuel gauge just didn't have time to settle. It's only a matter of $5 but still I felt it to be somewhat unfair. I don't want to get this store in trouble so please don't criticize them personally. I've waited years for a U-Haul rental truck facility close to me so I will definitely use them again. This is more a general complaint about U-Haul's policy of renting vehicles with unfilled tanks. Gracias

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VITALI H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Creative P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
1.0

They were not open on time, the gas gauge was broken

Lindsey W. 
Clasificación:
5.0

I'd prefer to have the tank full rather than 15/16 when I pick up. Other than that I don't have any comments for ideas on improvements.

gary P. 
Clasificación:
3.0

The truck was clean, but it had a terrible smell in the cabin. Other than that, the experience was fine. Pick and drop off we're fairly smooth.

Justin C. 
Clasificación:
3.0

The guy there was a bit of a jerk. Told me to park the truck 'in a stall' when I returned it. I parked it in an open parking stall. He came out and said 'not there' and pointed toward the back, so I moved the truck to the back. I went inside and he said, 'no, you'll need to move it to a gas stall.' I got the impression my business was an inconvenience to the proprietor. The woman at the counter was fine.

James N. 
Clasificación:
5.0

Kevin is great

Charles K. 
Clasificación:
5.0

We'll be using this location service again. Kevin was professional and efficient.

Guy S. 
Clasificación:
5.0

Good service and fast processing of pick up and drop off. Thank you for making the location easily accessible and close by.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

No issues.

Tyler F. 
Clasificación:
5.0

All good!

Susie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

There are great Mahalo

Charles K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

I was pleased with the nice customer service I received. My friend is moving in a couple weeks. We are definitely going to book with them again!

Wenona L. 
Clasificación:
5.0

Very helpful and nice

Nancy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrissie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Quetzali S. 
Clasificación:
2.0

The place itself is not standard per se but the attendant was so kind and trying to juggle multiple things at the same time. I recommend this location just because of this nice hard working attendant.

Simone M. 
Clasificación:
1.0

Arrived @8am to pick up my vehicle, no one showed up till 845a, why? He was sleeping in the cargo van that I was supposed to be picking up. Another person waiting to pick up a vehicle saw him back there. Now for the return, I drove a total of 16 miles, filled up the gas tank which is at their location, came out to $11.98. I go to check my credit card transactions and I find a charge for $100.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR E. 
Clasificación:
5.0

Thank you to the attendant, he was super helpful and kind. He made the experience easy and good for us.

Robin C. 
Clasificación:
2.0

Let renters know that you won't only be paying the basic price advertised for rental. 19.99 for cargo van turned out to be 149.56 for 1 day. Didn't know I would be charged for MILAGE. I will never rent from you again.

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT K. 
Clasificación:
5.0

Very efficient location and customer service. Very good experience.

Benjamin M. 
Clasificación:
3.0

When returning the Uhaul, the hours of earliest turn in was 0800. I waited an hour until I finally reached the help center for then to tell me to leave key inside uhaul. No one at location to turn in. Location of retail was Kailua, HI.

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEILANI K. 
Clasificación:
2.0

I signed in online before arriving and it saved me no time. This is a location that is run by one person responsible for running a gas station, filling propane tanks, and doing uhaul rentals. He was not polite in the slightest and I waited for almost 30 minutes to get the truck after arriving.

Peter A. 
Clasificación:
5.0

Always so smooth to pick up and drop off rentals at this location, and the customer service is consistently polite, friendly and professional. ¡Gracias!

David T. 
Clasificación:
5.0

Finding an available truck/van was was an issue but once I was able to get one the process was definitely easy. The attendants was very helpful

KEERA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

the service was excellent. check out and check in was easy

Margaret J. 
Clasificación:
2.0

Agent not helpful no customer service. Did not inspect vehicle. Brake light one side bulb burnt. Told me would credit exact gas if higher than picked up did not.

Miles H. 
Clasificación:
5.0

it was all good - the truck was ready as scheduled. a last minute changed I needed to make was handled quickly without any fuss.

martin H. 
Clasificación:
5.0

have discounts

Laurie M. 
Clasificación:
5.0

The manager who assisted me drove the truck out to me and when i return it he again was polite, professional and prompt in checking me in. No complaints. I was very happy and completely satisfied with the vehicle, the service and the price. Thank you very much, Patrick Roberts, Honolulu, Hawai'i

Patrick R. 
Clasificación:
4.0

Good experience. Would use again if needed.

Carson A. 
Clasificación:
2.0

The place was scheduled to open at 800am did not arrive untill 930 am and seamed really mad about being there would not return to this location for rental in future also tried to call for customer service for help with this issue kept getting passed along and having to wait with little to no answer to my questions and concerns about this issue overall very bad experience renting from this location

Yvonne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra N. 
Clasificación:
5.0

The young man running the shop was absolutely amazing. Extremely professional. I would highly recommend. Our moving day was terrible and chaotic, and this young man made it so easy for us. 10/10 would recommend

Emily M. 
Clasificación:
5.0

Great Professionalism, customer care and service! I will always do my business there, also recommend this location to all of my family and friends on the windward side! From Waimanalo to Laie!!

guy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
4.0

Very friendly Very professional Would use again and recommend to family and friends Has the aloha spirit

Troy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
2.0

Would have gave a higher rating if my order wasn't canceled before we showed up (even though I had a confirmation email) and had to go through the hassle of renting it out when we got there. Besides that truck ran fine.

Savannah N. 
Clasificación:
5.0

The man who checked us in was incredibly helpful, patient, and professional. We truly appreciated the level of service and kindness we received.

Kathleen O. 
Clasificación:
5.0

¡Gracias!

rebecca L. 
Clasificación:
4.0

The inside of cargo van seating area was not clean. Dog hair all over seats had to wipe down with wipes.

Malia H. 
Clasificación:
5.0

Excellent customer service and excellent equipment. Repeat customer and always satisfied. Keep up the good work. Mahalo!

Wilson L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RuthEllen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

Awesome staff. Keep up the great customer service.

Brian S. 
Clasificación:
5.0

Your fucking app doesn't work! Sat in the fucking parking lot for 20 minutes trying to get the fucker to work finally had to go inside and wait another fucking half hour get the truck…Sure glad I didn't wait until closed hours because then I would've been really fucked And I would've given you the shittiest score possible get your app working

Bruce C. 
Clasificación:
5.0

Great service! I'll be back if I need a truck in the future. Mahalo.

John L. 
Clasificación:
5.0

N/A. The service I received here was immaculate!

ARTUR K. 
Clasificación:
5.0

None.

Harry S. 
Clasificación:
5.0

Patricia was very pleasant and helpful with the rental process.

RAOUL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

samantha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kristin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladyslav Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
3.0

More clarity for the customer. I tried contacting the location multiple times to let them know about us being late, but the phone listed was wrong and the other was no good. Also they need to tell people that they close at 8p. And there is no drop box for the key.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FABIAN N. 
Clasificación:
5.0

The girl at the location was great. Many aloha.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin M. 
Clasificación:
3.0

Let us know if the attendant will be checking the car in or if we will.

Mackenzie L. 
Clasificación:
5.0

Maia was so friendly.... I am coming back here

Jeremy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

Maka was really nice

Jeremy J. 
Clasificación:
3.0

Speed up time to Crete a rental contract.

scott M. 
Clasificación:
1.0

Update your website to current operating hours. Train your staff at Keolu location on proper customer service. Train your staff at Kamakee location on your system processes

Anthony A. 
Clasificación:
5.0

Can't put into words how amazing and helpful this location is. I had an emergency while renting a uhaul van and the staff were so helpful. They treated me like family and I am beyond appreciative for their kindness.

Caitlin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

Check in and Check out was good... People need to chill

Jeremy J. 
Clasificación:
4.0

Very convenient for me to rent from and rental process was relatively smooth. The vehicle I actually wanted showed as unavailable on the web site so I chose another one. Turns out the primary one was available. Call if you can't get what you want on the web site.There was a discrepancy in the outgoing mileage reading but staff adjusted the mileage charge to a reasonable number. Recommend checking the mileage before leaving.

GORDON M. 
Clasificación:
4.0

Very good service

Justin M. 
Clasificación:
5.0

Very convenient for Kailuans! Online check-in expedited the process.

Leonard W. 
Clasificación:
5.0

It's was fun too bad the girl was working by herself...

Jeremy J. 
Clasificación:
5.0

Nada

Grace P. 
Clasificación:
5.0

Great experience from beginning to end. Super friendly and they get you going quickly. Mahalo 酪

Cherry C. 
Clasificación:
5.0

Best place ever

RAY K. 
Clasificación:
5.0

The Kailua locations customer service is impeccable! Love giving them my business. Great people

Colleen C. 
Clasificación:
5.0

Very Friendly Return ... Come here for good food also

Avran M. 
Clasificación:
5.0

Excellent staff and service, they were very helpful and accomodating

shea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B. 
No se han enviado comentarios para esta ubicación.

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