Customer Reviews for Cubaires LLC
(Distribuidor de U-Haul del vecindario)

201 comentarios

1010 Keolu Dr   Kailua, HI 96734

(808) 591-1888

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(808) 591-1888

1010 Keolu Dr
Kailua, HI 96734

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

There are great Mahalo

Charles K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

I was pleased with the nice customer service I received. My friend is moving in a couple weeks. We are definitely going to book with them again!

Wenona L. 
Clasificación:
5.0

Very helpful and nice

Nancy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrissie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Quetzali S. 
Clasificación:
2.0

The place itself is not standard per se but the attendant was so kind and trying to juggle multiple things at the same time. I recommend this location just because of this nice hard working attendant.

Simone M. 
Clasificación:
1.0

Arrived @8am to pick up my vehicle, no one showed up till 845a, why? He was sleeping in the cargo van that I was supposed to be picking up. Another person waiting to pick up a vehicle saw him back there. Now for the return, I drove a total of 16 miles, filled up the gas tank which is at their location, came out to $11.98. I go to check my credit card transactions and I find a charge for $100.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR E. 
Clasificación:
5.0

Thank you to the attendant, he was super helpful and kind. He made the experience easy and good for us.

Robin C. 
Clasificación:
2.0

Let renters know that you won't only be paying the basic price advertised for rental. 19.99 for cargo van turned out to be 149.56 for 1 day. Didn't know I would be charged for MILAGE. I will never rent from you again.

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT K. 
Clasificación:
5.0

Very efficient location and customer service. Very good experience.

Benjamin M. 
Clasificación:
3.0

When returning the Uhaul, the hours of earliest turn in was 0800. I waited an hour until I finally reached the help center for then to tell me to leave key inside uhaul. No one at location to turn in. Location of retail was Kailua, HI.

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEILANI K. 
Clasificación:
2.0

I signed in online before arriving and it saved me no time. This is a location that is run by one person responsible for running a gas station, filling propane tanks, and doing uhaul rentals. He was not polite in the slightest and I waited for almost 30 minutes to get the truck after arriving.

Peter A. 
Clasificación:
5.0

Always so smooth to pick up and drop off rentals at this location, and the customer service is consistently polite, friendly and professional. ¡Gracias!

David T. 
Clasificación:
5.0

Finding an available truck/van was was an issue but once I was able to get one the process was definitely easy. The attendants was very helpful

KEERA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

the service was excellent. check out and check in was easy

Margaret J. 
Clasificación:
2.0

Agent not helpful no customer service. Did not inspect vehicle. Brake light one side bulb burnt. Told me would credit exact gas if higher than picked up did not.

Miles H. 
Clasificación:
5.0

it was all good - the truck was ready as scheduled. a last minute changed I needed to make was handled quickly without any fuss.

martin H. 
Clasificación:
5.0

have discounts

Laurie M. 
Clasificación:
5.0

The manager who assisted me drove the truck out to me and when i return it he again was polite, professional and prompt in checking me in. No complaints. I was very happy and completely satisfied with the vehicle, the service and the price. Thank you very much, Patrick Roberts, Honolulu, Hawai'i

Patrick R. 
Clasificación:
4.0

Good experience. Would use again if needed.

Carson A. 
Clasificación:
2.0

The place was scheduled to open at 800am did not arrive untill 930 am and seamed really mad about being there would not return to this location for rental in future also tried to call for customer service for help with this issue kept getting passed along and having to wait with little to no answer to my questions and concerns about this issue overall very bad experience renting from this location

Yvonne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra N. 
Clasificación:
5.0

The young man running the shop was absolutely amazing. Extremely professional. I would highly recommend. Our moving day was terrible and chaotic, and this young man made it so easy for us. 10/10 would recommend

Emily M. 
Clasificación:
5.0

Great Professionalism, customer care and service! I will always do my business there, also recommend this location to all of my family and friends on the windward side! From Waimanalo to Laie!!

guy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
4.0

Very friendly Very professional Would use again and recommend to family and friends Has the aloha spirit

Troy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
2.0

Would have gave a higher rating if my order wasn't canceled before we showed up (even though I had a confirmation email) and had to go through the hassle of renting it out when we got there. Besides that truck ran fine.

Savannah N. 
Clasificación:
5.0

The man who checked us in was incredibly helpful, patient, and professional. We truly appreciated the level of service and kindness we received.

Kathleen O. 
Clasificación:
5.0

¡Gracias!

rebecca L. 
Clasificación:
4.0

The inside of cargo van seating area was not clean. Dog hair all over seats had to wipe down with wipes.

Malia H. 
Clasificación:
5.0

Excellent customer service and excellent equipment. Repeat customer and always satisfied. Keep up the good work. Mahalo!

Wilson L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RuthEllen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

Awesome staff. Keep up the great customer service.

Brian S. 
Clasificación:
5.0

Your fucking app doesn't work! Sat in the fucking parking lot for 20 minutes trying to get the fucker to work finally had to go inside and wait another fucking half hour get the truck…Sure glad I didn't wait until closed hours because then I would've been really fucked And I would've given you the shittiest score possible get your app working

Bruce C. 
Clasificación:
5.0

Great service! I'll be back if I need a truck in the future. Mahalo.

John L. 
Clasificación:
5.0

N/A. The service I received here was immaculate!

ARTUR K. 
Clasificación:
5.0

None.

Harry S. 
Clasificación:
5.0

Patricia was very pleasant and helpful with the rental process.

RAOUL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

samantha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kristin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladyslav Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
3.0

More clarity for the customer. I tried contacting the location multiple times to let them know about us being late, but the phone listed was wrong and the other was no good. Also they need to tell people that they close at 8p. And there is no drop box for the key.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FABIAN N. 
Clasificación:
5.0

The girl at the location was great. Many aloha.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin M. 
Clasificación:
3.0

Let us know if the attendant will be checking the car in or if we will.

Mackenzie L. 
Clasificación:
5.0

Maia was so friendly.... I am coming back here

Jeremy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

Maka was really nice

Jeremy J. 
Clasificación:
3.0

Speed up time to Crete a rental contract.

scott M. 
Clasificación:
1.0

Update your website to current operating hours. Train your staff at Keolu location on proper customer service. Train your staff at Kamakee location on your system processes

Anthony A. 
Clasificación:
5.0

Can't put into words how amazing and helpful this location is. I had an emergency while renting a uhaul van and the staff were so helpful. They treated me like family and I am beyond appreciative for their kindness.

Caitlin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

Check in and Check out was good... People need to chill

Jeremy J. 
Clasificación:
4.0

Very convenient for me to rent from and rental process was relatively smooth. The vehicle I actually wanted showed as unavailable on the web site so I chose another one. Turns out the primary one was available. Call if you can't get what you want on the web site.There was a discrepancy in the outgoing mileage reading but staff adjusted the mileage charge to a reasonable number. Recommend checking the mileage before leaving.

GORDON M. 
Clasificación:
4.0

Very good service

Justin M. 
Clasificación:
5.0

Very convenient for Kailuans! Online check-in expedited the process.

Leonard W. 
Clasificación:
5.0

It's was fun too bad the girl was working by herself...

Jeremy J. 
Clasificación:
5.0

Nada

Grace P. 
Clasificación:
5.0

Great experience from beginning to end. Super friendly and they get you going quickly. Mahalo 🤙🏼

Cherry C. 
Clasificación:
5.0

Best place ever

RAY K. 
Clasificación:
5.0

The Kailua locations customer service is impeccable! Love giving them my business. Great peopleðŸ'ðŸ»ðŸŒº

Colleen C. 
Clasificación:
5.0

Very Friendly Return ... Come here for good food also

Avran M. 
Clasificación:
5.0

Excellent staff and service, they were very helpful and accomodating

shea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
5.0

I requested two furniture dollies, but they only had one in the truck. The representative apologized and let me use a two-wheel dolly at no additional charge. Pick-up and drop off very smooth and friendly. I highly recommend this neighborhood uhaul rental center. Mahalo for a great experience.

David T. 
Clasificación:
5.0

Bigger uhaul sign to know where the location is

Doris O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace P. 
Clasificación:
4.0

Always a great experience renting from Hele in kailua. Staff is very friendly.

Lisa S. 
Clasificación:
3.0

I didn't care for everything to be done over email. I'm seeing the estimate sheet, the contract, the pre-check damage report form, all today...after the fact. Nothing was said that any docs were being sent over email; actually very little was said until I returned the rental. Would I rent from here again? I'm not sure. And if I referred a friend, I'd caution them as to what I experienced so they'll know what to expect.

Bernadette K. 
Clasificación:
5.0

Uhaul 9 ft van was new and clean. Service was good and the representative friendly and informative. Easy check in and check out. Great location as I live with in 1 mile. Will do rent again.

Alexander A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAINA H. 
Clasificación:
2.0

I arrived to drop of the Uhaul I had rented at 7am, which is the same time the store opens. I waited 10 minutes before the worker showed up peeling into the parking lot throwing his van in park. He looked pissed that I was there waiting for him and had no personality at all. No customer service at all... rude... dirty... I should've listened to the Yelp reviews!

Alex G. 
Clasificación:
5.0

Convenient and great! Love that I don't have to drive to town and back to Kailua.

Jene S. 
Clasificación:
5.0

very easy

VINCENT R. 
Clasificación:
5.0

Kai and Jeremy was really fast in checking me in and out of my rental. Just wish didnt have all the damages cause by other rental people.

DANIEL S. 
Clasificación:
1.0

I have not had a recent uhaul experience.

Sebastion U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

Friendly staff and very professional.

Lisa S. 
Clasificación:
4.0

We are an older couple and rented a pickup truck manually, not online pickup and drop off. The gentleman manning the shop was friendly and helpful and everything went very smoothly. We appreciated the convenience and efficiency.

Wayne S. 
Clasificación:
5.0

Friendly service.

Steven D. 
Clasificación:
5.0

Staff was very polite and helpful. Bravo Zulu 🤙🏼🙏🏼

Edgar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

adam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber N. 
Clasificación:
5.0

Everything went very smooth. Great customer service.

Robert K. 
No se han enviado comentarios para esta ubicación.

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