Customer Reviews for Crystal Clear Detail & Rentals Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great team, knew me when I walked in. They made the drop off so EASY! Also friendly and courteous! Great experience.

Rating:

5.0

I was completely satisfied ......these guys were great . Quick, efficient , polite

Rating:

3.0

I was charged a fee for after hours when the facility was open and I spoke to someone on the phone. They just said to check out online - the only option was to click Drop Off and all it said was to make sure gas was at right amount and drop keys in drop dox. Nothing more.

Rating:

1.0

The original U-Haul I was given had a dead battery and it was very inconvenient as I was moving out of town. The chat feature on the app was of no help.

Rating:

5.0

Convenient location and nice lot. Great customer service. Keep up the great work!

Rating:

5.0

Had trouble getting the online pickup to work and had to call customer service. Frustrating, since each time we’ve used the truck share we encountered problems.

Rating:

5.0

Overall the online process is ok. Would be nice to have a more streamlined process for the web site UI. No complaints about equip, price or location

Rating:

5.0

Awesome as always. Cost a tad more than I liked though.

Rating:

3.0

Have employees there to check in the truck, it’s hard for people who can’t use a smart phone.

Rating:

5.0

Wonderful service at location. Staff was great. Easy Transaction.

Rating:

1.0

As far as I could tell, this was a totally unmanned location. I had not intended to do self-checkout, and arrived during business hours to return the truck. No one was there, and no one seemed to work there at all. I found the self-checkout process to be difficult and stressful. Also, this did not feel like a safe location to wait to be picked up after I dropped off the truck.

Rating:

4.0

For whatever reason, everyone involved in my reservation (including myself and the personnel at the pickup spot) had trouble finding this dropoff location in U-Haul's system - in fact, it seems that very few locations come up as options through their internal search. This makes it incredibly Inconvenient, especially for an in town move where just setting the dropoff location as "city" is entirely too vague and counter productive. Really, this should be fixed for everyone - with gas prices high as they are, it should be be quick and easy to find the absolute closest dropoff location to minimize mileage.

Rating:

1.0

I returned the truck on a three day rental a day early and checked it in online and put the key in the drop box. This location waited a full day and then “checked it in” in their system 30 minutes after the return time to charge me for an extra day…I had to spend 45 minutes on the phone to try to get the fraudulent $54 charge reversed and I’m told it will take 7 days to get the funds back.

Rating:

2.0

The truck we relieves had obviously engine issues and blew extremely hot air from under the das on driver side.

Rating:

4.0

6410 Madison was fine, but that was not the location I requested. I requested an 8am pickup at 6004 Madison. It wasn’t until 10am that a representative transferred the order to 6410. I’ll be getting in touch soon to be reimbursed for those first two hours.

Rating:

5.0

someone needs to check the speedometer for the van i rented. it said i was driving 100+ MPH when I was probably only going 50.

Rating:

4.0

None

Rating:

5.0

That guy was super friendly and professional!

Rating:

5.0

The process was easy and there was great fast service.

Rating:

5.0

None. Very easy to pick up. Location was ready for me with the truck. GREAT SERVICE!

Rating:

5.0

Kudos to this location. The man there was kind enough to let me add air to my car tires.

Rating:

5.0

Shawn of crystal clear detailing was very helpful.

Rating:

5.0

The best guy ive ever dealt with at uhaul. Real great business.

Rating:

3.0

Mobile pickup was difficult. Slow and kept glitches. Drop off was easy though: )

Rating:

5.0

After a VERY frustrating day dealing with the Sharonville, Ohio U-Haul where we made our reservation (a month ago) we were finally sent to this site to pick up our truck. The employee, Sean, was very helpful. Sharonville office sent us to a distant business from Sharonville; this business was not open and after driving back to Sharonville, we were told to use the internet, which was not the thing to tell senior citizens. I was furious! Eventually we were phoned by another person from the Sharonville office (I think he might be the manager) who directed us to the above address for pickup, and reassured me that there would be an actual person to help us. He also said he would give us a discount for having had so much trouble. However, though things turned out okay, I will never rent from U-Haul again.

Rating:

4.0

The gentleman that helped me was friendly and quickly got through the online paperwork, hookup and inspection. Despite the incredible heat, he was smiling. Great job.

Rating:

5.0

Thank you for making life easy

Rating:

3.0

U-Haul app did not work at this location for mobile pick up. I had to go inside and talk to the attendant to finalize the pick up in person.

Rating:

1.0

The location manager was NOT helpful to resolve my situation and get me the code for the box. I actually went to the UHaul company down the road, who's agent was kind enough to call the UHaul service to get assistance and confirm that I had indeed paid, uploaded my driver's license and done all the "paperwork" (I was on a 45 min wait with customer service with no end in sight.)

Rating:

5.0

Uhal is always top notch

Rating:

5.0

Great service!!!

Rating:

5.0

Great, convenient location. Friendly attendant. Easy return.

Rating:

2.0

When I arrived I felt rushed by the attendant. I had questions about insurance and the condition of the trailer while he was processing on the computer. He answered me in condescending manner. At one point I said to him, "Thank you for pretending to be patient with me." He responded, "Well, I'm just trying to get you in and our of here, I have lots of other things to do." Quite rude, though done so with a pretended pleasant voice. The trailer was FILTHY DIRTY! The outside had a black film all over it. I cleaned it at my house before loading it, even rubbing against it would get clothes very messy. The inside looked clean, but it had only been swept. When I ran my hand across the floor it turned black across my palm. I had to wash the whole inside with Pine Sol to clean and sanitize before loading.

Rating:

5.0

This location was 1 1/2 hr out of our way to where we needed to go. It wants this locations fault. But the set up on uhauls fault. I shouldn't have accepting that location. But I didn't realize how far it was away from where we were going

Rating:

3.0

The mileage on our electronic invoice was wrong. We only had the truck about an hour and 10 minutes. When we got back to retun truck and discuss it, no one in the office to talk to. We were charged for 8 miles too many. Overall the whole experience was too digital and without human to discuss things with. Older clients without smartphones have zero chance of dealing with anyone to help them. Very disappointing. Overcharged!!!

Rating:

5.0

I have always received excellent service at this location, they are close to my house and have always met my needs. Would recommend to anyone!

Rating:

5.0

The local customer service and location was awesome. Centralized Uhaul was an unorganized mess. They relocated my pick up and made errors on equipment requested. Thankfully, the local crew pulled thru and made it a good experience.

Rating:

1.0

Simplify the return process. Update the availability of the uhaul size requested. I was forced to take a 26 ft truck when I had only needed a 15ft. I was sent to this location from another site where I had attempted to rent the truck I needed. Additionally trying to return the truck and report the time it was returned was unnecessarily difficult and confusing.. I went to the site but there was no clear option to select return uhaul and when I called the number I was transferred then placed on hold and in that time discovered there would be a 20 dollar convenience charge. I managed to turn in the keys but simply left without speaking to anyone. The location was closed and I was in a bad area and desperate to leave as soon as possible. I’ll never rent from uhaul again. I’m quite sure I’m entitled to money back, but am currently furious with this company and need to cool down before pursuing what I believe will be a bigger hassle than the one I had while renting.

Rating:

5.0

Super easy and convenient ...very nice staff

Rating:

5.0

Great customer service – very helpful. Would be happy to rent here again.

Rating:

4.0

The 5’x8’ trailer I was picking up was hooked up & ready to go by the time the paperwork was done!

Rating:

1.0

No drop box, no indication of where to leave the vehicle. I spent 18 minutes on the phone with Uhaul upon dropping it off and nobody could figure out where the key drop off was.

Rating:

5.0

Awesome

Rating:

2.0

Ensure that they have their login information for the U-Haul System. Employee/Owner could not remember the password to login and retrieve my reservation. Not that this is this locations fault, but there were damage marks all over the truck as well as a large crack in the windshield. The dealer that I returned the truck to the as surprised they even allowed the truck to be driven. I also had major issues when changing from Drive to park to reverse. The shift bar was very loose.

Rating:

3.0

This is in a good location and the facility was fine.

Rating:

4.0

This location was fine but it was not our original drop off location. The original drip location was 6008 Madison Rd. However upon arriving there, there was nowhere to drop a uhaul and no key drop box. It was a small building on a busy street with no parking lot. We had to wait on the side of the road for over 40 minutes while I called uhaul customer service for help. I talked to three different people and the first two just put me on hold and never came back to help. The third person finally helped us find a legitimate drop off location. Overall this process was one of the worst experiences of my life. I will do my best to never rent from uhaul ever again and will encourage all my friends and family to do the same. Some serious changes and investigation need to go into these so called pick up and drop off locations.

Rating:

5.0

Efficient and courteous attendant.

Rating:

4.0

I ordered and paid for pads that were not in the van. That was disappointing.