Customer Reviews for Crystal Clear Detail & Rentals Inc
(Distribuidor de U-Haul del vecindario)

335 comentarios

6410 Madison Rd   Cincinnati, OH 45227
(1 miles east of Red Bank on the left across from Sunoco)

(513) 729-7360

Horarios de la ubicación

  • Lun.: 10 a. m. - 2 p. m.
  • Mar. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 7/1/2022: 9:00 a. m. - 2:00 p. m.
  • 7/2/2022 - 7/4/2022: cerrado
  • 7/7/2022 - 7/11/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(513) 729-7360

6410 Madison Rd
Cincinnati, OH 45227
(1 miles east of Red Bank on the left across from Sunoco)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 10 a. m. - 2 p. m.
  • Mar. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 7/1/2022: 9:00 a. m. - 2:00 p. m.
  • 7/2/2022 - 7/4/2022: cerrado
  • 7/7/2022 - 7/11/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I returned the truck on a three day rental a day early and checked it in online and put the key in the drop box. This location waited a full day and then “checked it in” in their system 30 minutes after the return time to charge me for an extra day…I had to spend 45 minutes on the phone to try to get the fraudulent $54 charge reversed and I'm told it will take 7 days to get the funds back.

sCOTT G. 
Clasificación:
2.0

The truck we relieves had obviously engine issues and blew extremely hot air from under the das on driver side.

Levi T. 
Clasificación:
4.0

6410 Madison was fine, but that was not the location I requested. I requested an 8am pickup at 6004 Madison. It wasn't until 10am that a representative transferred the order to 6410. I'll be getting in touch soon to be reimbursed for those first two hours.

Andrew H. 
Clasificación:
5.0

someone needs to check the speedometer for the van i rented. it said i was driving 100+ MPH when I was probably only going 50.

LESLIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne B. 
Clasificación:
4.0

Ninguno

ANTHONY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

That guy was super friendly and professional!

Jesse G. 
Clasificación:
5.0

The process was easy and there was great fast service.

Michael P. 
Clasificación:
5.0

None. Very easy to pick up. Location was ready for me with the truck. GREAT SERVICE!

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
5.0

Kudos to this location. The man there was kind enough to let me add air to my car tires.

ALEX C. 
Clasificación:
5.0

Shawn of crystal clear detailing was very helpful.

Robert C. 
Clasificación:
5.0

The best guy ive ever dealt with at uhaul. Real great business.

CAMERON S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Maiya E. 
Clasificación:
3.0

Mobile pickup was difficult. Slow and kept glitches. Drop off was easy though: )

Troy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

After a VERY frustrating day dealing with the Sharonville, Ohio U-Haul where we made our reservation (a month ago) we were finally sent to this site to pick up our truck. The employee, Sean, was very helpful. Sharonville office sent us to a distant business from Sharonville; this business was not open and after driving back to Sharonville, we were told to use the internet, which was not the thing to tell senior citizens. I was furious! Eventually we were phoned by another person from the Sharonville office (I think he might be the manager) who directed us to the above address for pickup, and reassured me that there would be an actual person to help us. He also said he would give us a discount for having had so much trouble. However, though things turned out okay, I will never rent from U-Haul again.

Westi B. 
Clasificación:
4.0

The gentleman that helped me was friendly and quickly got through the online paperwork, hookup and inspection. Despite the incredible heat, he was smiling. Great job.

Chad P. 
Clasificación:
5.0

Thank you for making life easy

mohamed B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe K. 
Clasificación:
3.0

U-Haul app did not work at this location for mobile pick up. I had to go inside and talk to the attendant to finalize the pick up in person.

FILIBERTO A. 
Clasificación:
1.0

The location manager was NOT helpful to resolve my situation and get me the code for the box. I actually went to the UHaul company down the road, who's agent was kind enough to call the UHaul service to get assistance and confirm that I had indeed paid, uploaded my driver's license and done all the "paperwork" (I was on a 45 min wait with customer service with no end in sight.)

Tami N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN W. 
Clasificación:
5.0

Uhal is always top notch

Mikel M. 
Clasificación:
5.0

Great service!!!

CARLOS T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abbey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colin O. 
Clasificación:
5.0

Great, convenient location. Friendly attendant. Easy return.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
2.0

When I arrived I felt rushed by the attendant. I had questions about insurance and the condition of the trailer while he was processing on the computer. He answered me in condescending manner. At one point I said to him, "Thank you for pretending to be patient with me." He responded, "Well, I'm just trying to get you in and our of here, I have lots of other things to do." Quite rude, though done so with a pretended pleasant voice. The trailer was FILTHY DIRTY! The outside had a black film all over it. I cleaned it at my house before loading it, even rubbing against it would get clothes very messy. The inside looked clean, but it had only been swept. When I ran my hand across the floor it turned black across my palm. I had to wash the whole inside with Pine Sol to clean and sanitize before loading.

David E. 
Clasificación:
5.0

This location was 1 1/2 hr out of our way to where we needed to go. It wants this locations fault. But the set up on uhauls fault. I shouldn't have accepting that location. But I didn't realize how far it was away from where we were going

Joy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

The mileage on our electronic invoice was wrong. We only had the truck about an hour and 10 minutes. When we got back to retun truck and discuss it, no one in the office to talk to. We were charged for 8 miles too many. Overall the whole experience was too digital and without human to discuss things with. Older clients without smartphones have zero chance of dealing with anyone to help them. Very disappointing. Overcharged!!!

Mike E. 
Clasificación:
5.0

I have always received excellent service at this location, they are close to my house and have always met my needs. Would recommend to anyone!

Jeffry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean R. 
Clasificación:
5.0

The local customer service and location was awesome. Centralized Uhaul was an unorganized mess. They relocated my pick up and made errors on equipment requested. Thankfully, the local crew pulled thru and made it a good experience.

KIRK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Ann R. 
Clasificación:
1.0

Simplify the return process. Update the availability of the uhaul size requested. I was forced to take a 26 ft truck when I had only needed a 15ft. I was sent to this location from another site where I had attempted to rent the truck I needed. Additionally trying to return the truck and report the time it was returned was unnecessarily difficult and confusing.. I went to the site but there was no clear option to select return uhaul and when I called the number I was transferred then placed on hold and in that time discovered there would be a 20 dollar convenience charge. I managed to turn in the keys but simply left without speaking to anyone. The location was closed and I was in a bad area and desperate to leave as soon as possible. I'll never rent from uhaul again. I'm quite sure I'm entitled to money back, but am currently furious with this company and need to cool down before pursuing what I believe will be a bigger hassle than the one I had while renting.

Kristen M. 
Clasificación:
5.0

Super easy and convenient ...very nice staff

UCHE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe K. 
Clasificación:
5.0

Great customer service â€" very helpful. Would be happy to rent here again.

Matthew R. 
Clasificación:
4.0

El cliente no dejó un comentario.

tim O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
4.0

The 5'x8' trailer I was picking up was hooked up & ready to go by the time the paperwork was done!

Jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
1.0

No drop box, no indication of where to leave the vehicle. I spent 18 minutes on the phone with Uhaul upon dropping it off and nobody could figure out where the key drop off was.

Brian R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Awesome

Danilo C. 
Clasificación:
2.0

Ensure that they have their login information for the U-Haul System. Employee/Owner could not remember the password to login and retrieve my reservation. Not that this is this locations fault, but there were damage marks all over the truck as well as a large crack in the windshield. The dealer that I returned the truck to the as surprised they even allowed the truck to be driven. I also had major issues when changing from Drive to park to reverse. The shift bar was very loose.

Aron A. 
Clasificación:
3.0

This is in a good location and the facility was fine.

Cloe H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
4.0

This location was fine but it was not our original drop off location. The original drip location was 6008 Madison Rd. However upon arriving there, there was nowhere to drop a uhaul and no key drop box. It was a small building on a busy street with no parking lot. We had to wait on the side of the road for over 40 minutes while I called uhaul customer service for help. I talked to three different people and the first two just put me on hold and never came back to help. The third person finally helped us find a legitimate drop off location. Overall this process was one of the worst experiences of my life. I will do my best to never rent from uhaul ever again and will encourage all my friends and family to do the same. Some serious changes and investigation need to go into these so called pick up and drop off locations.

Taylor J. 
Clasificación:
5.0

Efficient and courteous attendant.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Helen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER B. 
Clasificación:
4.0

I ordered and paid for pads that were not in the van. That was disappointing.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Forrest R. 
Clasificación:
5.0

Very professional and polite! Well done!

Matthew B. 
Clasificación:
2.0

Small building was locked. Used drop box.

Roger C. 
Clasificación:
4.0

They were parked very close to each other which made parking it back in a little hard

Austin D. 
Clasificación:
2.0

It was awkward to have to pick up a truck from an old car detailing garage when I wanted to pick up the truck at a storage unit behind my residence that was a U-Haul location. Also the trailer I reserved for my vehicle to tow, the wheel wells were too high and I could not open my car door after loading it on the trailer. I had to leave my window down the whole trip and climb out of my car like a nascar driver. The previous time I moved I had no issue getting out of my car.

Mitchell F. 
Clasificación:
5.0

Everything was perfect from start to finish !

Gene T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles N. 
Clasificación:
5.0

The trailer coupler latch (the part that locks the ball in place) is a defective design. It was one that you screwed down by hand instead of the flip down kind. It seemed to work it's self loose. At each gas stop, I had to re-tighten it. I've got to believe the flip down type is more secure. Other than that, the trailer was clean and rode well.

Kevin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel V. 
Clasificación:
5.0

Very friendly staff. Recommend highly!

Richie H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Warren W. 
Clasificación:
4.0

It was okay friendly enough this was my 1st. time renting and l appreciate the fact that they started it for me and pulled it out.

karen B. 
Clasificación:
5.0

Agents were exceptionally helpful

Dean A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAtt O. 
Clasificación:
3.0

This was not the address that was on my contract. The address was 3600 Red Bank Road, Cincinnati, OH. It turned out that this was also an incorrect drop off spot. Although it was dropped off at the incorrect location, I will recommend UHaul as above average due to their excellent customer service in the matter. I dropped off the van according to my contract, and dropped the keys in the drop box. I called this drop off company and they do not service UHaul customers, yet my keys were in their drop box. UHaul tended to the situation and ensured that I did not have to go through any trouble to retrieve the keys and drive the van to another location. I respect their professionalism and understanding that the address was incorrect on my contract.

Madeleine M. 
Clasificación:
5.0

Continue the good work !!!!!

Alejandro Adolfo A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cameron T. 
Clasificación:
5.0

super helpful and friendly

Deb P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene T. 
Clasificación:
5.0

Very nice people. Would highly recommend.

Mark M. 
Clasificación:
3.0

When I rented my truck, the fuel level was just under 3/8 of a tank but 3/8 of a tank was marked on the rental agreement. I didn't think much of it but when I returned it at the same level, I was charged $12.75 for gas to get it up to 3/8 of a tank.

Jason G. 
Clasificación:
1.0

I've filed a complaint with Uhaul without response. I was overcharged, and accused of not returning the vehicle and then damaging the vehicle. All not true. Had an excellent experience with another location a couple weeks earlier, but not this one. Could not have gone worse. Also the first time I tried to do the online automated checkout. Got to the last step on the web site after my card was charged, and the site crashed. Sat on the phone for 40 minutes (cutting into my reserved time) to get an unlock code for the key box. I believe Uhaul acted against me filing inaccurate claims against me andI was not angry or mean, but I was frustrated. The analyst going between me and a technical person for the key code was helfpul, but limited. They ultimately patched me in on a three-way call with a technical person and they were rude. They got me unlocked, but nobody was concerned with the fact that we lost 40 minutes. The nice analyst said they would get me $50 back due to the guarantee reservation. There are cameras all around that propery which will clearly show me sweating outside for 40 minutes while on the phone waiting for help, and it will also show me putting gas into the cargo van across the street and returning to the rental location well ahead of my expired time. The van sat in the same spot for days after I returned it (we drive by all the time) when Uhaul sent me a notice that I did not return the van, filing charges against me. I proved to them that I did return the van, per their form. They then decided to say there was a scratch on the back door of the van, which we did not do. So they decided to charge me for that so they can get some of their $50 reservation guarantee back (they did give that back to me, but added extra charges that were unwarranted. The charge should have only ended up being $8.49, but it was close to $200 with their false charges.) We drove to one store and put a couple of pieces of furniture in. It was an open parking lot. The doors touched nothing as there was nothing around. We dropped off to our driveway, nothing around to touch the doors, and then returned the van quickly due to our limited time from the earlier issue with the online checkout delaying out time. It's a tiny parking lot, and we pulled into a spot on return, whereas it was backed into a spot when we checked it out. I believe someone hit the van in the tight parking lot after we returned it and put the scratch into it. I'm certain the cameras on this property will confirm all of this. If they don't overturn the charges and respond to me, I will likely reach out to law enforcement to get help with viewing the footage around the van for the days in question to support my claims. Uhaul also overcharged us on the mileage. I factored 30 miles, and we came in under that. They charged us over that. Their mileage and odometer reading listed did not match the picture I took of the odometer. This was not just a negative experience, but a dirty experience. Mi.

Lance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
No se han enviado comentarios para esta ubicación.

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