Customer Reviews for Crystal Clean
(U-Haul Neighborhood Dealer)

1,356 reviews

8708 Marbach Rd   San Antonio, TX 78227

(210) 436-7571

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(210) 436-7571

8708 Marbach Rd
San Antonio, TX 78227

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you for your service everything went well I will let my friends and family know happy holidays score number 10

Maria B.  |  Overall Experience 
Rating:
5.0

Great customer service, everything taken care of. Thank you.

Franklin F. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
3.0

Employee wasn't very friendly

IRA JAMES C. 
Rating:
5.0

You already are buy understanding when we run late.

ANNABEL C. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
2.0

The trialer had something sticky in it that ruined a mattress. Then the reservation didnt have the correct dolly I reserved... which made the job much harder and take an extra day that i wouldn't have needed otherwise. If course you bait switch fuckers were nice enough to charge me for the extra day caused by your lie. Next time someone who is move several frides reserves a appliance dolly... dont give the a smaller useless box dolly with a shrug.

Maxwell H. 
Rating:
4.0

The vehicle awful smell. And I cannot see the odometer to keep track of my track

noymenia L. 
Rating:
4.0

Staff have very great customer service. Was very happy with the drop off process.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

TEMEKA P. 
Rating:
3.0

I felt like I was overcharged. I rented a 10' truck at $19.99, drove less than 10 miles at .89/mile with 14.99 for insurance. My credit card was charged for $87.40... Not a fan of being cheated. I need to speak with someone about this matter. Brian Johnson 213.308.2869

BRIAN J. 
Rating:
5.0

Staff was always very friendly. Storage units were safely secured and maintained.

veronica g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Loved the contact less option. Not having to deal with anyone and use my phone was amazing and will definitely use again. Please do not get rid of this option.

Kimberly J. 
Rating:
5.0

Great customer service and the vehicles are very reliable and clean. I always go to this Uhaul location to rent a Uhaul. Again Great customer service.

ALBERT T. 
Rating:
2.0

When I reserve equipment like an appliance dolly, I expect it to be there when I checkin. Being told that it's not available is not acceptable.

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Checked on rapidly after they disinfected truck

NELL A. 
Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

Keep up the good works

EUGENIE N. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

KAHLILANTHONY C. 
Rating:
5.0

Great location, great service, 5 stars

JEREMY S.  |  Overall Experience 
Rating:
5.0

improvements not needed. great location and service. 5 stars

JEREMY S. 
Rating:
5.0

Great customer service!

Johnny A. 
Rating:
5.0

Staff member was outstanding! He throughly explained the process where to drop off, parking, gas, email checklist, ect… he walked me out and showed me the drop off box. When I returned he greeted me by name! I was impressed. Easy pick up and drop off!

LYNN M. 
Rating:
4.0

Improve partial drop off

Manuel T. 
Rating:
4.0

Customer did not leave a comment.

JORGE D. 
Rating:
5.0

If the next customer gets the same great service we received the past two days ….you will have another satisfied customer. This young man deserves a metal.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

This location is easily accessible, clean and secure. Staff has always been very friendly professional. We had our items here for several years and never had any issues with pests, water, etc. I highly recommend Crystal Clean storage on Marbach!

PHILIP L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LOEHMAN S. 
Rating:
5.0

Customer did not leave a comment.

Yolanda A. 
Rating:
5.0

The person in charge was courteous, professional and knowledgeable. The equipment I reserved was actually there this time.

ROBERT P. 
Rating:
5.0

Good customer service there.

Alf M. 
Rating:
5.0

No complaints this was the third time I've visited and rented from this location and always had an excellent experience especially when Art is there. Customer service top notch.

ALEXANDER R. 
Rating:
4.0

Customer did not leave a comment.

ERIC LELAND R. 
Rating:
3.0

Customer did not leave a comment.

MACK K. 
Rating:
4.0

Customer did not leave a comment.

MANUEL M. 
Rating:
4.0

Lower your rates, unbelievable that I spent $304 in a Uhaul truck plus the $61 on gas… $365 in less than 24 hrs, no military discount? Wow!

MIGUEL D. 
Rating:
5.0

Customer did not leave a comment.

temeka P. 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Joanne S. 
Rating:
4.0

Customer did not leave a comment.

Sabrina W. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Top notch customer service. Very professional.

Jordan W. 
Rating:
5.0

Customer did not leave a comment.

DINO SALVADOR JR R. 
Rating:
5.0

Customer did not leave a comment.

LUIS L. 
Rating:
3.0

More available truck options and staff did seem to willing to assist. They gave us a printout with the wrong gas meter. The paperwork said half a tank and we got int the truck it read quarter tank. The whole process just seem disconnected and impersonal.

christian S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT RAY S. 
Rating:
4.0

Only one agent. Took a while, however he was very good at his job

ASHLEE Z. 
Rating:
1.0

Customer did not leave a comment.

melody D. 
Rating:
4.0

Not a very friendly experience from your agent. But he was very professional.

Roberto D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Angie V. 
Rating:
5.0

Mr Gus was very friendly and professional when I picked up the Uhaul truck. Greatly appreciate his assistance. Even dropping off the truck was a polite and friendly experience with another associate. Definitely will use the in the future and recommend to others.

EDWARD C. 
Rating:
2.0

The truck we reserved at 12:00pm was not there when we got there, luckily the very kind employee found us a truck to use with a better rate. If it wasn't for the employee who stated that this happens far too often, we would have been there all day.

ISLEY S. 
Rating:
5.0

Customer did not leave a comment.

MARSHA O. 
Rating:
5.0

Nothing… professional staff, clean facility

JERRY G. 
Rating:
5.0

Customer did not leave a comment.

ROLAND H. 
Rating:
5.0

Customer did not leave a comment.

JUANITA C. 
Rating:
3.0

This location had a friendly representative... the only reason I WOULD NOT recommend is because it is a small location and does not have a wide selection of supplies and equipment. Because of this, they did not have the appliance dolly & furniture dolly available as part of my order. I had to go to a bigger location that had these items.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

TAVARIS W. 
Rating:
5.0

Customer did not leave a comment.

MARIE C. 
Rating:
5.0

The service was great..the man that help me great...thank u

JACQUELINE L. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET S. 
Rating:
5.0

The customer rep was very polite professional and very courteous.

JOHN P. 
Rating:
5.0

Nothing

patricia S. 
Rating:
5.0

Gus has been the best representative fir U Haul at this location. We will always recommend and to others to rent from here.

hellen T. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Great service, made the move so much easier, very smooth and the people were very nice and understanding.

JASMINE A. 
Rating:
4.0

Customer did not leave a comment.

ESTHER G. 
Rating:
2.0

As soon as i walked in was told I reprimanded for not wearing a mask even though it's not mandatory and fully vaccinated..was told I could not drop off my rental early and was forced to issue 4 hours of work resulting losing 120$ in wages would have been cheaper to rent for an extra day and drop off later

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

DAN C. 
Rating:
5.0

The employee who helped us was BY FAR the nicest employee I've ever dealt with. He was quick, efficient and super nice. I've moved with UHAUL 24 times and he's the nicest person I've encountered. :)

James W. 
Rating:
5.0

Great customer service.

Jorge T. 
Rating:
1.0

Extremely rude customer service workers.

steve D. 
Rating:
5.0

Overall experience for a first time customer was amazing! Online check in and online check out was so easy!

Priscilla G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
2.0

I will continue to use u haul. But not from these guys

Leon A. 
Rating:
4.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET S. 
Rating:
3.0

I had made a reservation online and opted to checkout with the app as I have done at another location for a faster checkout process and to avoid delays. I still had to wait over 30 minutes to be able to check out my truck. The app didn't work correctly at the time and I still had to get my key from the associate. Other than the wait time, everything else was great.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

JANNETTE B. 
Rating:
5.0

Customer did not leave a comment.

JASMINE R. 
Rating:
2.0

What you can do to improve for the next customer is get rid of the truck that I drove today, apparently it had been in a wreck the fenders and doors did not even matchup it made so much noise going on the highway I got a sore throat from tight trying to talk to my passenger I had to screen basically, I will never rent a u haul again

thomas J. 
Rating:
4.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

lance H. 
Rating:
5.0

Outstanding Professionalism and Service. This is my go to U haul rental location in San Antonio. Being Retired Military I Am Very Hard To Please. Great JOB

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

kirk W. 
Rating:
5.0

Customer did not leave a comment.

elsa M. 
Rating:
5.0

staff was very friendly

MARK G. 
Rating:
4.0

Tires on trailer looked worn and sketchy

RAY W. 
Rating:
5.0

Awesome customer service. Very helpful and courteous.

Renee A. 
Rating:
5.0

So I went to 4 locations. 1st one I went to I reserved one ended up not having any. They said another one had one, so I went there and they didn't have any. I called uhaul customer support and they said I had another reservation that I didn't make and she gave me the address, I waited in line for 20 minutes for the guy to tell me they sent me to the wrong uhaul and at the 4th location, I was denied using the bathroom after all the bs I went through. I've used uhaul to move all over the country but after today, I'm less likely to ever use uhaul again!

LUKE F. 
Rating:
5.0

Friendly and quick service.

Esmeralda Q. 
Rating:
3.0

Customer did not leave a comment.

Andres G. 
Rating:
3.0

I wouldn't recommend because I was not given a full tank and I put a full tank when I asked if I would be refunded I was told no

Krystell E. 
Rating:
5.0

Customer did not leave a comment.

Nia C. 
Rating:
5.0

Customer did not leave a comment.

Elsa M. 
Rating:
5.0

Customer did not leave a comment.

Valen P. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
No reviews have been submitted for this location.

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