Customer Reviews for Crystal Clean Self Storage
(Distribuidor de U-Haul del vecindario)

1,340 comentarios

8708 Marbach Rd   San Antonio, TX 78227

(210) 436-7571

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 436-7571

8708 Marbach Rd
San Antonio, TX 78227

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Checked on rapidly after they disinfected truck

NELL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY H. 
Clasificación:
5.0

Keep up the good works

EUGENIE N. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAHLILANTHONY C. 
Clasificación:
5.0

Great location, great service, 5 stars

JEREMY S.  |  Overall Experience 
Clasificación:
5.0

improvements not needed. great location and service. 5 stars

JEREMY S. 
Clasificación:
5.0

Great customer service!

Johnny A. 
Clasificación:
5.0

Staff member was outstanding! He throughly explained the process where to drop off, parking, gas, email checklist, ect… he walked me out and showed me the drop off box. When I returned he greeted me by name! I was impressed. Easy pick up and drop off!

LYNN M. 
Clasificación:
4.0

Improve partial drop off

Manuel T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORGE D. 
Clasificación:
5.0

If the next customer gets the same great service we received the past two days ….you will have another satisfied customer. This young man deserves a metal.

JAMES W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

This location is easily accessible, clean and secure. Staff has always been very friendly professional. We had our items here for several years and never had any issues with pests, water, etc. I highly recommend Crystal Clean storage on Marbach!

PHILIP L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LOEHMAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda A. 
Clasificación:
5.0

The person in charge was courteous, professional and knowledgeable. The equipment I reserved was actually there this time.

ROBERT P. 
Clasificación:
5.0

Good customer service there.

Alf M. 
Clasificación:
5.0

No complaints this was the third time I've visited and rented from this location and always had an excellent experience especially when Art is there. Customer service top notch.

ALEXANDER R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC LELAND R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MACK K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MANUEL M. 
Clasificación:
4.0

Lower your rates, unbelievable that I spent $304 in a Uhaul truck plus the $61 on gas… $365 in less than 24 hrs, no military discount? Wow!

MIGUEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

temeka P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENEVIEVE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sabrina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip H. 
Clasificación:
5.0

Top notch customer service. Very professional.

Jordan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINO SALVADOR JR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

david c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia H.  |  Overall Experience 
Clasificación:
3.0

More available truck options and staff did seem to willing to assist. They gave us a printout with the wrong gas meter. The paperwork said half a tank and we got int the truck it read quarter tank. The whole process just seem disconnected and impersonal.

christian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT RAY S. 
Clasificación:
4.0

Only one agent. Took a while, however he was very good at his job

ASHLEE Z. 
Clasificación:
1.0

El cliente no dejó un comentario.

melody D. 
Clasificación:
5.0

The gentleman that worked there was very helpful and represented your company in a very positive light.

Sergio U.  |  Overall Experience 
Clasificación:
4.0

Not a very friendly experience from your agent. But he was very professional.

Roberto D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie V. 
Clasificación:
5.0

Mr Gus was very friendly and professional when I picked up the Uhaul truck. Greatly appreciate his assistance. Even dropping off the truck was a polite and friendly experience with another associate. Definitely will use the in the future and recommend to others.

EDWARD C. 
Clasificación:
2.0

The truck we reserved at 12:00pm was not there when we got there, luckily the very kind employee found us a truck to use with a better rate. If it wasn't for the employee who stated that this happens far too often, we would have been there all day.

ISLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHA O. 
Clasificación:
5.0

Nothing… professional staff, clean facility

JERRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA C. 
Clasificación:
3.0

This location had a friendly representative... the only reason I WOULD NOT recommend is because it is a small location and does not have a wide selection of supplies and equipment. Because of this, they did not have the appliance dolly & furniture dolly available as part of my order. I had to go to a bigger location that had these items.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAVARIS W. 
Clasificación:
5.0

My Experiences with anything along Marbach Road tend to be sour in taste, but Crystal Clean Self-Storage was like drinking an amazing Tequila from my cupboard. The entire time I spent with them as a storage facility was amazing. If anything was ever wrong with my unit or payment they were quick to contact me to rectify the situation and provide an amazing experience while doing so. They never unnecessarily bothered me like some places are known to do. I set up the auto payment and it was like having a Netflix or Amazon prime subscription I never had to worry about it. The day finally came where I no longer needed the storage and wanted to give someone else an awesome chance at using this facility and they were easy to work with in the move out process as well. If I ever need another storage unit Crystal Clean will be at the top of my list.

CHRISTOPHER M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE C. 
Clasificación:
5.0

The service was great..the man that help me great...thank u

JACQUELINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGET S. 
Clasificación:
5.0

The customer rep was very polite professional and very courteous.

JOHN P. 
Clasificación:
5.0

Nada

patricia S. 
Clasificación:
5.0

Gus has been the best representative fir U Haul at this location. We will always recommend and to others to rent from here.

hellen T. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

Great service, made the move so much easier, very smooth and the people were very nice and understanding.

JASMINE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ESTHER G. 
Clasificación:
2.0

As soon as i walked in was told I reprimanded for not wearing a mask even though it's not mandatory and fully vaccinated..was told I could not drop off my rental early and was forced to issue 4 hours of work resulting losing 120$ in wages would have been cheaper to rent for an extra day and drop off later

Johnny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN C. 
Clasificación:
5.0

The employee who helped us was BY FAR the nicest employee I've ever dealt with. He was quick, efficient and super nice. I've moved with UHAUL 24 times and he's the nicest person I've encountered. :)

James W. 
Clasificación:
5.0

Great customer service.

Jorge T. 
Clasificación:
1.0

Extremely rude customer service workers.

steve D. 
Clasificación:
5.0

Overall experience for a first time customer was amazing! Online check in and online check out was so easy!

Priscilla G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
2.0

I will continue to use u haul. But not from these guys

Leon A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGET S. 
Clasificación:
5.0

Great staff!!! They treated me like family!!!!

DeUndra C.  |  Overall Experience 
Clasificación:
3.0

I had made a reservation online and opted to checkout with the app as I have done at another location for a faster checkout process and to avoid delays. I still had to wait over 30 minutes to be able to check out my truck. The app didn't work correctly at the time and I still had to get my key from the associate. Other than the wait time, everything else was great.

Eric R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JANNETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE R. 
Clasificación:
2.0

What you can do to improve for the next customer is get rid of the truck that I drove today, apparently it had been in a wreck the fenders and doors did not even matchup it made so much noise going on the highway I got a sore throat from tight trying to talk to my passenger I had to screen basically, I will never rent a u haul again

thomas J. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lance H. 
Clasificación:
5.0

Outstanding Professionalism and Service. This is my go to U haul rental location in San Antonio. Being Retired Military I Am Very Hard To Please. Great JOB

JESSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kirk W. 
Clasificación:
5.0

El cliente no dejó un comentario.

elsa M. 
Clasificación:
5.0

staff was very friendly

MARK G. 
Clasificación:
4.0

Tires on trailer looked worn and sketchy

RAY W. 
Clasificación:
5.0

Awesome customer service. Very helpful and courteous.

Renee A. 
Clasificación:
5.0

So I went to 4 locations. 1st one I went to I reserved one ended up not having any. They said another one had one, so I went there and they didn't have any. I called uhaul customer support and they said I had another reservation that I didn't make and she gave me the address, I waited in line for 20 minutes for the guy to tell me they sent me to the wrong uhaul and at the 4th location, I was denied using the bathroom after all the bs I went through. I've used uhaul to move all over the country but after today, I'm less likely to ever use uhaul again!

LUKE F. 
Clasificación:
5.0

Friendly and quick service.

Esmeralda Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andres G. 
Clasificación:
3.0

I wouldn't recommend because I was not given a full tank and I put a full tank when I asked if I would be refunded I was told no

Krystell E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GILBERT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chryseis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANETTE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

This person has been renting to me for years and as always, has his act totally together! Very nice and knowledgable gentleman. Keep him in your company. Thanks.

JOHN R. 
Clasificación:
5.0

Counter guy knew what he was doing. I was out the door with trailer in 15 min.

JULIO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramona R. 
Clasificación:
5.0

El cliente no dejó un comentario.

laverne S. 
Clasificación:
5.0

This location was great. But that was after U-Haul never dropped off the truck to my original pickup location so I had to drive all the way over to this location causing me to be late. Luckily this location was ok with me dropping it off a few min late considering all this happened.

VLANDON J. 
Clasificación:
1.0

I was wrongly charged for two days rental and had to call a supervisor who did not one thing about it. I feel like I was robbed and they did nothing at all about it. I should've called a cop! I will never use this location and posting warnings on all my social media accounts about this shady, dangerous location and to NEVER go there again. Save your money and beware their thieving practices

Raphael L. 
Clasificación:
5.0

Was assisted by representative named John. He is all business and straight forward. I like that. John was polite and easy to work with. Great experience!

SANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
No se han enviado comentarios para esta ubicación.

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