Apparently the drop off location had no idea that this trailer was being dropped off prior to its arrival nor did they know it was registered to be picked up again by another renterAndy T.
Customer Reviews for Crystal Beach Variety
(U-Haul Neighborhood Dealer)
Shuniah, ON P7A0L4
Servicios en esta ubicación:
- Mon–Sun8 a. m. - 8 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The Uhaul website is awful. Would not work. We reentered information over and over..it finally worked. I got upset as I was in a hurry to rescue a stranded person in -21 degree weather. Th website malfunctions made the process to rent take 45mins. I would never recommend Uhaul over other companies because of the complicated glitchy program and it's requirements.Shawn H.
Was told the person that does returns o lu works week days so I got a hand written note saying I dropped it off on timeKyle M.
El cliente no dejó un comentario.SIMONJOHN P.
Have a unit available in town where they reserved. Not make them travel 3 hours one way too get oneStephan M.
Re-evaluate the existing website used for the reservation system. -- Is it really necessary to "make a reservation" when the customer is right there ON site where the equipment is located and immediately available? Trying to complete a "mandatory" reservation for immediate pickup AT the rental location seemed to be problematic even for the knowledgeable, very helpful and competent staff who made phone calls to U-Haul and completed the reservation. The balky website was clearly the source of the problem, NOT the staff at the location.Ray K.
El cliente no dejó un comentario.Serge D.
El cliente no dejó un comentario.SIMONJOHN P.
El cliente no dejó un comentario.Helen K.
Nothing they were great very quick and friendly .JAMESFRANCIS M.
El cliente no dejó un comentario.William mark M.
Ensure Crystal beach store has a good selection of rentalsJESSESTEPHEN G.
Keep up the good workClaudette C.
Very busy location so the owner was pulled in different directionsClaudette C.
Staff was extremely friendly and an absolute pleasure to deal with, unfortunately its 30 minutes outside of Thunder Bay where I had scheduled to pick up my vehicle.TYLER R.
El cliente no dejó un comentario.GORDON T.
John was very helpful and went beyond my expectations to assist me.KATHERINEELLEN H.
great friendly serviceJames P.
Every aspect of the rental went smoothly and quickly. John and his staff will ensure that your rental experience is second to none.Bill K.
El cliente no dejó un comentario.Donald B.
Perfect unit. Hard to improve it!RODERICKJ B.
El cliente no dejó un comentario.BRUCE H.
Great service , friendlyJAMES P.
John was most helpful made sure it was a perfect rentalDAVID G.
Have the associate aide with hooking up the enclosed trailer with a dolly as it was quite heavy to lift ourselves.THERESALYNN O.
El cliente no dejó un comentario.Murray B.
El cliente no dejó un comentario.ENZOJ D.
El cliente no dejó un comentario.JAMIEELSON W H.
Make sure the truck startsALEXANDER P.
El cliente no dejó un comentario.DARCYJAMES B.
Extraordinario servicio al clienteSimon P.
All very helpfulMARIAE P.
El cliente no dejó un comentario.RODNEYA D.
John continues to meet all the needs of his customers and it is a pleasure deal with Uhaul through his Crystal Beach location.Bill K.
El cliente no dejó un comentario.Robert T.
Wonderful service :)JESSICAELLEN E.
El cliente no dejó un comentario.James M.
John is extremely accommodating, helpful and ensures that the uhaul is safely attached. He goes that "extra step" for all customers.Bill K.
Service was fabulous, quick hook up and off to do project. I definitely will ren there againDavid G.
El cliente no dejó un comentario.Jim P.
Very good service would recommendSimon P.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.william K.
Great service and equipmentNathaniel M.
John was most helpful in getting us booked for our move. Thank you John!!!Penny A.
They were excellent.David A.
El cliente no dejó un comentario.Pamela B.
good servise personelHector D.
It was a pleasant experience to rent at this location. Excellent serviceCharles A.
Great service ,, forms a little too onorousdon S.
Even when I dropped it off your computer system is not good even after I talk to people and at this location he does not like having U-Haul anymore because it is too much of a hassle thank U for nothingJerry R.
El cliente no dejó un comentario.Don H.
El cliente no dejó un comentario.Carolyn M.
El cliente no dejó un comentario.Paula F.
El cliente no dejó un comentario.Paula F.
El cliente no dejó un comentario.Dustin P.
El cliente no dejó un comentario.CORY K.
El cliente no dejó un comentario.Amanda C.
I had to haul the trailer back 300km to avoid excessive charges, contrary to the agreement I made with the business owner. Not fair. Regular customers, or customers in general, should not have to be penalized due to the oversight of the uhaul business operator.DANIEL D.
Ensure equipment is in working order prior to customer pickup.R Spencer P.
Have the trailer already pulled out for pick up.Robert D.
El cliente no dejó un comentario.Ronald J.
Overcharge for Car dolly rented with truckYvon L.
Nothing they were very friend and helpful.Susan D.
El cliente no dejó un comentario.Wayne V.
The owner was there and showed me how to use the dolly properly and hooked it up for me above and beyond service such great people thanks for the 5 star service thank youRaymond C.
John was very friendly and was appreciative of the business. I felt like an appreciated customer. The drive was a little further out but it was a beautiful drive. The store was great! Many items and very clean and inviting. We ordered ice cream and were pleasantly surprised that he sold the large bottles of water. We had our replacement bottle with us, it saved us a trip to another store. This was a great place! My brother had returned a trailer a couple weeks ago and highly recommended Crystal Beach store so this is why we chose this location. My brother also said how much he felt like a valued customer. I didn't see this location in the phone book under UHAUL, I would have it in there as in wouldn't have known about it unless my brother had told me. Uhaul is well represented at this location! The service was exceptional on the telephone and not only by John but the other 2 staff members too. Great job Crystal Beach!Dale D.
No problems at Crystal Beach.Andrew C.
El cliente no dejó un comentario.ZHENHUA L.
El cliente no dejó un comentario.pierre N.
excellent courteous service would recommend to friends & will use his services again 10 out of 10, Thankyou.Glynn P.
El cliente no dejó un comentario.ROBERT A.
Great location, very convenient. Very friendly service.Ron V.
El cliente no dejó un comentario.MARGRET O.
The owner (or gentleman we dealt with) was extremely kind and friendly. Couldn't have asked for a better experience.SARA T.
The location & people I dealt with were friendly & sincere. I have no issue with them . However take one step back & look at entire experience. The trailer I selected was a 6 X 12 .. first booked in late August & confirmed on Sept. 5th at a different location as the one noted above & pick up date was to be Monday Sept. 29 th. Shortly after booking trailer I received two emails from U-Haul thanking me for using them etc. & confirmed date of pick up etc. On Friday Sept. 26 th at 4:30 p.m. I received an e-mail from U-Haul saying the trailer I had booked back in first week of Sept. would not be available till Wednesday Oct. 1 st . I called number supplied & they said they would contact person that would be dropping trailer off to see if it could be dropped off sooner ... no promises ... meanwhile .. I am expecting a 6 X 12 to move stuff to Kitchener ... my wife has booked vacation & flights back as I will drive back alone . U-Haul found a 5 X 8 trailer ... almost 1/2 size that I had booked ... & was located 60 km. from original point of trailer booked . I had no choice but to take the 5 X 8 & took it a day earlier to try & pack a " portion of stuff " to be moved. The location I rented trailer at had only recently started renting trailers & process took well over an hour with several calls . I have no fault with people at that location as they were new & it was a learning curve & they were very friendly & apologetic. I also have no issues with the first location I booked trailer at ( Arthur Street ) as they were also friendly etc.. I do have issues with U-Haul itself ... the place I booked the trailer at originally was not aware I had received an email on a Friday night at 4:30 a few days before I was to pick up the 6 X 12 ... Think about this ... trailer booked .. & verified Sept, 5th .. vacations & flights booked ... then on Sept. 26 ( Friday night ) at 4:30 an email that I just happened to notice saying no trailer .. then I get one by driving 60 km to get it .. bring it back 60 km to load & it is 1/2 of what I ordered & was confirmed . Then asked to fill out a simple form to see how happy I am ... What do you think ... Oh .. notice on form questions asked ... yes .. I find no fault with the people / dealers at those locations ... but I did improve repairs on the partial hole at front of trailer ... It's amazing what 1000 mile tape ( duct tape ) & cardboard will do.... yup ... great experience ... National Lampoon with Chevy Chase could have used this in a clip ...RICHARD K.
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!