Customer Reviews for Crystal Auto Care Center
(U-Haul Neighborhood Dealer)

Rating:

1.0

First off they charge me for a 15 ft truck when I had a 10ft truck. Then I tried to let the man know that they have a error in they system. He argued me down

Rating:

5.0

Super friendly gentleman helped me connect the trailer, showed me how to connect it properly, and was very professional.

Rating:

5.0

Great Customer service and very friendly.

Rating:

1.0

Have a live person to talk to

Rating:

2.0

The truck box was infested with juvenile roaches. U-Haul allowed me to make this reservation as a “over-the-counter” reservation. But tus location has NO in person service. This delayed my pick-up experience. The truck was not properly cleaned out and ready for our use…..

Rating:

3.0

Put up signage that is visible from the road that this is a drop location/pickup location for UHAUL.

Rating:

5.0

I was charged and extra day when I returned the U-Haul BEFORE my 24 hours was up. I need a refund and can’t get in touch with anyone.

Rating:

5.0

Great experience

Rating:

4.0

The customer service was great! The agent made the process very easy.

Rating:

5.0

The best part about this rental was the customer service I received from Dave Oliver. I ran into several obstacles with the rental process however I felt that Mr. Oliver did everything he could to make my rental process successful. We had some technical difficulties however Mr. Oliver was able to work thru those issue and I was able to move forward with my rental.

Rating:

1.0

Reserved uhual x3 first two times dolly unavailable and told to drive to another location to pick up appliance dolly although I went inside face to face and reserved a dolly and still charged for a dolly on the third day. Only accommodation was $10 off! Very disappointed with my experience.

Rating:

3.0

Unable to park truck once I arrived. It was after hours but there was no additional space or signs particularly for uhaul returns. I didn’t want to block any areas but that was a bit difficult. Pictures were taken of the property.

Rating:

5.0

Na

Rating:

1.0

I was overcharge by $20.00 for some bogus After hours service fee (not checking online). I rent truck often, and always return the truck timely, no one told me about checking the truck return online on an Apps. The person only to drop the keys in the box nothing else. Now I stuck with $20 fee. I will make sure this is last dollar paid to U-haul. That's robbery. Also will make sure my friends, co-workers and business partners know about this wonderful review of U-haul. I will advertise for you

Rating:

2.0

There was no one here to service me.

Rating:

2.0

Was at the pickup location before the pickup time and no one was there at the store. Called uhaul they told me I couldn't do moblie pick up. Called the owner of the store at the pickup location and he said it was mobile pickup. Called uhaul back and ended up doing mobile pickup.. wasted almost an hour of my moving day dealing with this.

Rating:

3.0

Reservation was changed several times on the day of pickup (after a confirmation call the previous weekend). Equipment wasn't ready. Original location was not open at the guaranteed reservation time.

Rating:

1.0

This place is a chop shop in a slum. Was supposed to open at 9:00am finally arrived at 10:30am. Did not understand the terms of the Uhaul contract even after I explained it to him several times. After truck was returned he charged my credit card another $72 because he did not understand it was a 2 day rental. Had to get my refund from area manager after an hour on the phone with customer no-service. Uhaul should be embarrassed having this place represent their brand.

Rating:

4.0

They weren’t there when I got there and neither was the truck I was supposed to rent . But called U-Haul and they fixed it.

Rating:

1.0

I picked location because it was scheduled to open at 10AM so I could verify everything was there with someone in person. No one was there or available so I called UHaul. After waiting on hold for 30 minutes, I finally was able to talk to someone who wasn’t able to help me get the truck and start moving my stuff. I had movers at the house so I had to pay for them while they waited on the truck. Finally after an hour I was able to get in the truck however I had paid EXTRA for a furniture dolly and furniture pads. Neither were with the truck. Because no one was present at the location I couldn’t have that remedied. I sent an email to UHaul however was still charged. Also, when I made the reservation I let them know I would return the truck late Saturday afternoon. UHaul double booked the truck and so I was getting called Saturday morning to return the truck.

Rating:

1.0

Owner was late opening up.

Rating:

4.0

It could have been better if there was at least 2 people working in the office upon my return of the truck.

Rating:

2.0

The dropoff location was not at the address provided. It was about a half mile away to the west.

Rating:

2.0

The service man tried to hustle me

Rating:

5.0

Excellent customer service and there's nothing that could've happened to make this a better experience. A 1 quality!

Rating:

2.0

Both times I use this U-Haul place I turn my U-Haul in early. But they don't credit the money until the end of the business day I've turned it in at 7 a.m. it's not supposed to be back till 1 and they don't take of it care till 6:30. Twice in two weeks.

Rating:

1.0

The trailer did not have the right part to plug into my light plug for it to work so had to go to another uhaul and get one .ended up buying the right plug

Rating:

1.0

Days later after I rented my Uhaul I got an extra charge on my card putting my account in the negatives. I called the facility where I rented the uhaul and they did nothing

Rating:

5.0

transaccion tranquila ,muy amable el caballero ,muchas gracias

Rating:

5.0

Maybe it's Easy to get Excellent but to keep it maintained that's what you need, keep up the good work.

Rating:

1.0

This was the worst experience I've ever had with uhal. The people that represent your company are very unprofessional, caniving,thieving cannot speak clearly and do not need to be serving the public. I will never ever rent a final from this establishment and I will encourage as many people as I can as well. These people are crooks.

Rating:

5.0

No need to fix or improve what is not broken, your agent was very clear and knowledgable which was greatly appreciated. I will use him again in the future. Please thank your agent for a great. Job!

Rating:

1.0

After actually confirming the rental of an 18 foot truck so that we could also rent a hitch to pull our vehicle with, even a day before our pickup date, we were reassured that our confirmation was good. However, when we got there the next morning we were told there were no longer any 18 footers but they would rent us a 26 footer instead for the same price. I mentioned to the lady that we were going to be pulling a vehicle all the way to Atlanta, GA from that location and she still insisted we were getting a great deal and should be satisfied. We were appalled that she was so insensitive to our safety but due to scheduling, we decided to take the truck but not pull our vehicle with the hitch. This caused my wife to make the whole drive alone in the car over 14 hours of being on the highway. She alone had to brave it through downpours and dimly lighted roads as she nervously tried to follow behind me as the truck rear wheels sprayed rainwater against her car's windshield . It tuned into the trip from hell and we both swore we would never do it again. Please be warned that this place cares nothing about your safety but only your money!

Rating:

5.0

Great experience! I will use this location again.

Rating:

5.0

The customer Service was excellent . I would use this location again.

Rating:

5.0

Making sure that the truck interior is not trashy after use.

Rating:

5.0

Excellent and outstanding service.

Rating:

3.0

More lights could be helpful, especially where the key drop off box is located.

Rating:

4.0

Not sure

Rating:

5.0

N/A

Rating:

2.0

We were sent to a drop off place 792 veterans memorial that did not exist Spent over one hour looking for place Customer service was terrible. When ai asked for girls name she said I was aggressive Her name was Laura place not even in business where we were sent Rude customer service I was aggressive when I asked for alternate location after one hour of not finding place Not happy with U Haul at all

Rating:

1.0

I rented a truck from this location. The person who handles the rental didn't show up until 45 minutes after my appointment and the guy that was there when I showed up on time was very rude and told me to come back in an hour. it was very inconvenient since I had movers at my house waiting.

Rating:

2.0

Try to get over on the ?

Rating:

1.0

I had my reservation for 10am but the guy was 20 min late putting me behind schedule. The place was also really dirty. I do not recommend this place to anyone and I will definitely go to a different location for my future uhaul needs.

Rating:

3.0

Service was excellent, very fast and thorough. The location was convenient for me but is a bit tricky to find and could use some indoor remodeling. The equipment was in great working condition and very clean.

Rating:

4.0

Met all expectations. More cost effective than any other company.