I did not get the furniture dolly I requested and paid for .KIMBERLYANN S.
Customer Reviews for Crozet Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Brown is still a good guy but he has a good idea of how long the weather is so long as he's got a new car in there so I can get to see him and I will see if you can do anything with me so I will let you know when he comes back to the house so I will wywtwywyywu if you want it to be in a totoro if you want to do it if I need it or if I have time to get it fixed I can get it for it now if I need it I can do that if it works for you thanks so I can do that for you and your dad thanks so I will let him know that I have a good time in to this weekend if so can I do that to get a good day thanks so much thanks so I love it thanks for the gift gift thanks so I love it thanks for all the love of your family thanks so I love you so much love you and I will love it I will love you so I can do that with my love I miss your family I have no problem I just don't want you in my family and you want me too I don't want you in my life I love yeyyeuwyywywywyChristopher E.
The agent left me waiting 1 hour before showing up then it took 45 minutes of struggling to make the software work. I cannot believe there was no physical credit card reader. This is absolutely the last time I ever use U-Haul. I'd rather poke myself in the eye with a screwdriver. This experience was awful and you should take action, but I know you won't because my business won't affect your bottom line. I'll close by saying that the agent I worked with at pickup should be fired. 1 hour late with no apologies.. HE TRIED TO BLAME ME. He also attended to his gas station business while trying to not help me. Then he told me to to "take it easy" as I left because he was that unconcerned. The nerve of this guy!Ian L.
Clearer directions on how to check out when getting supplies.Mark G.
El cliente no dejó un comentario.Jessica H.
El cliente no dejó un comentario.HERB M.
El cliente no dejó un comentario.Kelly N.
I had a good experience with the van rental. Overall, a seamless transaction with very good customer service. I did take before and after pics of odometer and gas gauge, but that's something I would do for any rental.Diane S.
Emanuel called me in the morning, to confirm some info about my reservation. After I told him that I am doing the mobile app he responded with, Okay, The key will be waiting for you in the store. When I was done with the mobile check-in app, I went in to get the key, but the key was not in the store. Since the key was not in the store I had to wait for an employee to make a call, to figure out where the key was at, then the employee struggled to open the lock where the key was locatedElvys P.
The 10ft vehicle that I got was dirty when I received it. The passengers side front and side windows were both extremely dirty. It appears that someone hand a rounghly 5yr child in the van and had rubbed its face and hands all over the windows to the point you almost could not see out the windows on that side of the van. Also some where in the process I was charged the $42 insurance coverage for the van when I know that I declined it when setting up the contract on line.James J.
El cliente no dejó un comentario.MUHAMMAD USAMA S H.
Agent was exceptional! Manny provided terrific service.KRISTINELIZABETH B.
Just not a very well-stocked location, in terms of vehicles available and moving supplies. Weird process being called by and dealing with a dispatcher over the phone despite my being there in person. Honestly, it seemed like a shady operation.Donald O.
We were charged a $15.00 service charge on the rental return without being notified by the agent that inspected the trailer upon return and still do not know what the charge was for. The trailer was returned clean and in the same condition as it left the original pick up location. We took pictures of the trailer inside and out.Joseph D.
It took over an hour to get my vehicle because the coded padlock would not open. The owner was not helpful, he couldn't find my reservation even after I gave him my confirmation number. He said he would call me in 10 mins, never did. The website /chat people were able to help me change vehicles in the end. Mid morning I also received a call accusing me of taking an unauthorized vehicle, which was wrong. I completed everything through the website and had approval before driving off to use the vehicle. Overall I was very annoyed and will try to never use that location ever again.James F.
El cliente no dejó un comentario.Gerald H.
El cliente no dejó un comentario.Vrundavan D.
It was not the easiest process, and certainly not a convenient location for me. I would recommend that customers not have to enter the store to get the rental. Overall, I would use And recommended uhaul to others, but the pick up and return with having to fill out surveys, questions, take pictures, etc... seems like overkill to have a truck for a day.Cynthia M.
The ladies behind the counter refused to help when the keys weren't in the box. They said they'd have to call a manager to come and he would have to walk to work and be there in 40 minutes. They then talked to an older lady who was the manager and ignored my request until I kept asking for the key so I could leave. She pushed back saying she had no idea where the key was and she couldn't. I kept pushing and she took the key from the side of the cash register and finally handed it to me. Absolutely fucking ridiculous. The tires had no air in them. 60 PSI out of the 90 they were supposed to have.THOMASE S.
El cliente no dejó un comentario.Quajaiha W.