Customer Reviews for Crown Mattress & Furniture
(Distribuidor de U-Haul del vecindario)

18 comentarios

1556 Jeffco Blvd   Arnold, MO 63010

(636) 333-1038

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 6 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(636) 333-1038

1556 Jeffco Blvd
Arnold, MO 63010

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 6 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Agent very nice and helpful

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
3.0

This entire booking process, with U-Haul was Jacked up. When you make your reservation and you put your credit card in to reserve a vehicle it should be a done deal. Regardless if you pick the vehicle up or not,and you should be charged for the rental. I needed a 15 foot truck, I called the location 1 mile from my home spoke to Lady everything was good I reserved the truck online like she told me to and everything should've been set. Two days prior to our reservation and get a car from U-Haul confirming my reservation, great all good right? No when she gives me the address this address is 25 miles from my home, What ! She goes into telling me that the location by my house does not have a 15 foot truck, strange because when I spoke to the lady at that location when I made the reservation it was available for the day I need it. Fine I'll drive out and pick it up from the location that has one however I asked her would they please comp me the mileage difference between locations, she said NO, so let's do the math 25 miles each way That's an additional $64.50 they're trying to charge me. I said I'm not going to drive out to that location and pay the extra mileage, I asked her what is a closer location to get a truck? her reply as we don't have a location within 100 miles of you that has a 15 foot truck. OK what about a 10 foot truck, no 10 foot trucks are available anywhere within 100 miles also. Fine cancel my reservation After I get off the phone I start looking online I did find another U-Haul location 5 miles for me I called I spoke to the gentleman they didn't have a 15 foot truck but they do have a 10 so fine we'll make do. As I'm speaking to him I book the reservation online and we are good at least I thought so. I arrive on the day of the pick up, I cannot find any correspondence telling me how to get into a drop lock box to get the key. After a while the guy that runs that location shows up and asked me are you the one that had a reservation for the truck? I reply yes I'm trying to figure out how to get the key. His first reply was oh you were supposed to be here an hour ago since you weren't here U Hall canceled your reservation! WoW. My reply was why would they cancel the reservation when I put my credit card in and I paid for in full it's a done deal, his reply was no it's not, since you came late we canceled it. Late, how could I of picked up the truck when I could not get into your lock box in the firs place ? Is the truck still available, he said let me see after going through a big ordeal thank God that the truck was available and I was able to rent it. I don't know how other companies do business but this is unprofessional and I think U-Haul needs to revise their whole booking procedure because this was a cluster mess and wont use them again.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
1.0

First, not a lot of room for trailer parking, so to get this backed in was a little challenging, internet mention this location closed. Just as I was un-hooking the trailer mid afternoon on Sat the 17th, a man came out and asked if could move the trailer to the opposite side of this already small parking area, I told him I completed the un-hook, and l would leave it here, he said I was suppose to put it where he wants it, I proceeded to tell him, I was leaving it here, the look on his face and attitude told the whole story from there. If trailer rental from this location was free, not now and ever would I go there. Thanks for the wonderful experience on at the Topeka Pickup location.

ROBERT H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matt S. 
Clasificación:
2.0

Technology sons good thing but customer service by a live human wins every time

DOUGLASEUGENE B. 
Clasificación:
5.0

Very helpful, professional, and friendly POC at the store!

PAUL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

Make sure that the pickup time is within business hours. Self-checkout on the app was ineligible and my pickup time was at 8AM, although the store did not open until 10AM. I drove 25 minutes to this store to wait for two hours until the store opens as customer service told me there was nothing they could do.

Andrew S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carrie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA B. 
Clasificación:
2.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
1.0

Correct billing as quoted, customer service line answered in less than 1 hour on hold would be nice too when it was a uhaul proble.

THOMAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J. 
No se han enviado comentarios para esta ubicación.

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