Customer Reviews for Crown Heights Cut And Shave Parlor
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy, equipment like new. Friendly owner. Helped me with hook up, Easy return

Rating:

5.0

Really nice fella who was kind and informative. Easy location to get out of in a big truck.

Rating:

5.0

Angel at this location was very patient and understanding through my pick up process.

Rating:

5.0

Location owner was very professional and super helpful. He took the time to help me complete the checkin process using the mobile app. My only recommendation for UHaul would be to improve their mobile app which was hard to use to complete the process. The scanner was not working properly and spent good amount of time trying to scan my ID. Thankfully, location owner was super nice and helpful and was able to fix it after multiple attempts.

Rating:

4.0

They were very helpful and vehicle was ready when promised - return to same location was perfect

Rating:

4.0

Convenient and easy process to rent the truck. Good customer service as well.

Rating:

5.0

Great friendly service -

Rating:

4.0

The agent should have mentioned that there is damage to the van prior to the rental

Rating:

5.0

When someone drops off a truck, and you say you are going to check it in, don’t wait till the next morning to check it in. It should be checked in immediately so the customer has confirmation there are no issues or unexpected charges

Rating:

2.0

Owner wasn’t there/open at our pick up time so we waited for them to get there and open the door. Was a bit disorganized and we hooked the trailer up ourselves.

Rating:

3.0

After hours drip location could be better lit I drove around back to find another trailer to park next to

Rating:

1.0

Going through a dispute now has amount was lied about received multiple days of charges after I returned because truck was never properly booked back into your system the guy was cutting hair and trying to do uhaul at the same time which provided me a terrible experience

Rating:

5.0

I returned the van with a bit over quarter tank. The receipt claims I returned with between an 1/8 and quarter. Only complaint :/

Rating:

5.0

Angel very professional and helpful.

Rating:

1.0

I booked the truck for 5 hours and these gentlemen unfairly charged me for 3 days

Rating:

5.0

Couldn't find a key drop box, so left them in the truck like I originally found them.

Rating:

5.0

Easy virtual drop off

Rating:

5.0

Easy to find , nice service , the only thing wrong was the phone number on the reservation is out of service. But other than that it was great !

Rating:

1.0

Your agent is not honest ,the contractor refuse to give a receipt for the final total charges. They charged my credit card for 4 different amounts multiple time. The receipt did reflected the charge total. Estimated was $106.45 at beginning Charges : 106.45+72.84 +36.42+45.36 I returned this equipment at 8h30. I rented for 10hrs Sat 05/14/2022 11h30 am to 8h30 pm = 9hrs Very very suspicious

Rating:

1.0

I initially requested the van to be picked up at 9am but the reservation was changed to 10am. When I got to the location the van was unlocked but the keys were not where it had indicated on the pickup my van area. When I was told by a uhaul rep to go into the location and have them give me the key the location was closed even though it stated they opened at 10am. When they finally opened the guy did not want to give me the key because he was waiting for a so called dispatch even though I'd recieved the approval from online checkin and made payment. When I asked why was the key inside the location and not where it stated in the van he stated "there was a confusing. We thought the key was outside but it was truly inside the location". Not only was I an hr behind from the time change of my reservation the guy also wasted 25mins of my time trying to get "dispatch information" to give me the keys. I would refer anyone here or would I use them to reserve in the future.

Rating:

1.0

I say poor...not because of employee they were amazing...but no signs to say where you are A SMALL decal sticker on the door was not visible from the road

Rating:

5.0

yes verry happy with service pront respond to my needs truck was clean and ready to go .good location neer by .

Rating:

5.0

The truck was so clean

Rating:

1.0

Deserted parking lot. Vacant store. Drop box with note saying to go to store. Very poor experience.

Rating:

2.0

No, just no. Don’t want to do business out of a BARBERSHOP!

Rating:

1.0

Keys weren't available on Mon morning like your app said it was. no one at business and it took multiple phone calls to finally pick-up the Van at 12:30. Van had low tire indication when I picked it up. No working radio. When i returned it they didn't assist in anyway other than to park in the back and drop the key in the box. They didn't want to check it in and never even told me to use the app which I tried to use when I got home with no luck. A complete nightmare experience.

Rating:

2.0

First, I paid for a dolly and didn’t get one. Second, I did everything on the app and I went to get the Uhaul at 6am, got a key and the key was for a van, not the 15 foot truck. I had to wait until 10 am because that’s when the place opened. Set me back 4 hours plus. Got charged for everything. What a total disaster. Never again.

Rating:

5.0

Pick up online earlier time

Rating:

5.0

Be available earlier it gets really hot early so early pick up would be great.

Rating:

5.0

Very friendly place and people!!!!

Rating:

1.0

My husband inadvertently left a bottle of water in the cab and some blue tape on the floor, the van was swept, they charged $25 dollars for cleaning I rent U-Hauls all the time, a few times they have not been clean I called and talked to Eric who thought a bottle and blue tape made it dirty !!! Total robbery Also when I picked up the truck the fuel was not full I told Eric this he said it was and that he had checked it in that morning I told him it was not, so I only went I believe thirteen miles, and paid $18 to fill it up 🤬