Customer Reviews for Crossville Marine Inc
(U-Haul Neighborhood Dealer)

478 reviews

2483 Hwy 127 S   Crossville, TN 38572

(931) 484-6659

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(931) 484-6659

2483 Hwy 127 S
Crossville, TN 38572

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charlene Brown 
Rating:
5.0

Customer did not leave a comment.

John Huff 
Rating:
5.0

No improvements needed! Everyone was so kind and the process was super easy!

Michelle Griffith 
Rating:
5.0

I always have issues with the app when trying to return equip. My security settings will not go to that page due to "too many redirects". Also it would be nice to be able to upload a picture taken before I turned in keys (app only opens camera for pic - no other way to provide picture). Example: I arrived back at dealer about 10 mins after closing. I took a picture for milage and fuel level, intending to show it to them (not realizing I missed them). I go to door, realize it's locked. Drop the keys in drop box and go to my vehicle to do the check-in. Can't upload the pic I took and truck is locked!

KEVIN PAGE 
Rating:
5.0

Customer did not leave a comment.

Eric Bolhuis 
Rating:
5.0

Customer did not leave a comment.

Gloria Mayes 
Rating:
5.0

Customer did not leave a comment.

josh steyn 
Rating:
5.0

Awesome folks!

Bruce Taber 
Rating:
5.0

Staff very friendly, trucks always clean and ready to go.

Steve Lemke 
Rating:
3.0

Customer did not leave a comment.

Angela Birgy 
Rating:
4.0

Customer did not leave a comment.

Steven Wheeler 
Rating:
5.0

Great people. We had a wonderful experience. Best place to do business.

Tim zachary 
Rating:
5.0

Customer did not leave a comment.

Brian Rudolph 
Rating:
5.0

It was the best way to move. Everything went smoothly. Thank you and where the containers were stored was the best.

Tim zachary 
Rating:
5.0

Equipment ready as promised, very friendly and helpful staff!!

Steve Lemke 
Rating:
5.0

Customer did not leave a comment.

Brian Rudolph 
Rating:
5.0

Customer did not leave a comment.

TRACIE HUGHES 
Rating:
5.0

Customer did not leave a comment.

Sandra Mullins 
Rating:
4.0

Customer did not leave a comment.

WEYLAND RAYMOND 
Rating:
5.0

Not a thing

Charles Berger 
Rating:
5.0

Customer did not leave a comment.

ALMA JEAN GUNTER 
Rating:
5.0

The gentleman, that helped me was spot on! Ex Uhaul Manager I would hire him! Give him a raise! Thank you for being so nice for us.

Marie Curths 
Rating:
5.0

People there are friendly and knowledgeable. Easy to work with!

KEVIN PAGE 
Rating:
5.0

Great service. Easy to deal with. Friendly. I would say top of the line for service

Angelika Lamie 
Rating:
5.0

The process to rent the trailer was made easy by the personal and was very friendly and professional. Will use this location on next rental I need. Thanks Bobby

bob holland 
Rating:
5.0

Two very nice men got me unhooked and on my way!

David Jones 
Rating:
5.0

Customer did not leave a comment.

Timothy Ohara 
Rating:
5.0

The customer service was excellent. The only concern I had was that the truck had a ‘service tire monitoring system’ warning come on. When I brought it up to the attendant when I returned the truck, and he said it was expensive to repair. Not sure how long it had been showing that alert.

Karla Griffin 
Rating:
4.0

Very nice people. Worked with me when I needed to move up rental date.

Linda Noelting 
Rating:
5.0

Customer did not leave a comment.

Debbie Nelson 
Rating:
5.0

Always a pleasure

Steve Lemke 
Rating:
4.0

Customer did not leave a comment.

Ruth Thompson 
Rating:
4.0

Dropped truck off after hours.

Richard Morawski 
Rating:
5.0

The fellows at Crossville Marine and Pawn were very friendly, professional, and helpful.

David Crenshaw 
Rating:
4.0

Customer did not leave a comment.

Frederick Huntowski 
Rating:
4.0

Customer did not leave a comment.

ARTHUR DALEY 
Rating:
5.0

Customer did not leave a comment.

karen bass 
Rating:
5.0

Very friendly service. Very easy transaction. Equipment was in perfect working order despite fairly high mileage.

Tim Cokkinias 
Rating:
5.0

Cecil the owner is amazing. I’ll be back and recommend them.

Jeffrey Wieland 
Rating:
5.0

Wish I had found these guys before. Previous helpers were not prepared to address the transfer of furniture and a safe from storage to home location. These guys had a refrigerator dolly and a ramp ready to go. They moved items in storage to get to refrigerators, loaded trailer, put everything back in place, drove to property and unloaded everything in 1 and 15 minutes. Will be using them again when we can move everything to our new home.

RICHARD WILSON 
Rating:
5.0

Customer did not leave a comment.

David Repeta 
Rating:
5.0

These are the most friendly, helpful people that you will find. Can't say enough good things about them.

Bryan Lester 
Rating:
4.0

Staff was great!!!

Gerald Lolli 
Rating:
5.0

Quick, friendly, and efficient.

Gordon Reed 
Rating:
5.0

Customer did not leave a comment.

David Nichols 
Rating:
5.0

Very good place

Peggy Trease 
Rating:
4.0

Customer did not leave a comment.

phil hurd 
Rating:
5.0

The agent was very helpful and friendly .

bob holland 
Rating:
5.0

It doesn't get any easier than this. I have done business here multiple times and I am in and out pick up or return. Extremely nice People... Thank you Rob

ROBERT HILL 
Rating:
5.0

Customer did not leave a comment.

william mccoy 
Rating:
5.0

Wonderful ppl! Easy process, clear instructions and up sold on the appliance dolly!

Lara DeRossett 
Rating:
5.0

Nothing I can think of, easy to pick up and drop off. Staff very friendly.

Duane Earls 
Rating:
5.0

Absolutely perfect customer service.

william mccoy 
Rating:
5.0

Customer did not leave a comment.

Sam kapfhamer 
Rating:
5.0

Our stressful moving experience (is there any other kind of move?) was made so much easier because of the staff at this Uhaul rental company. They were very prompt, knowledgeable, and polite. We were on time and out the door very quickly due to their professionalism and good help in hooking up our trailer. We were safe and comfortable with pulling the trailer. We will definitely recommend these good folks with full confidence!

Barbara kilbourn 
Rating:
5.0

Great folks, smooth turn in and corrected the inaccurate identification numbers.

ralph morlang 
Rating:
5.0

Rental agent was complete, efficient, and helpful. Ill go there again.

Don Ballenger 
Rating:
5.0

Great place to rent from!

John Cuzzone 
Rating:
5.0

Customer did not leave a comment.

Andrew Szaflarski 
Rating:
4.0

Customer did not leave a comment.

Daniel Friel 
Rating:
5.0

Very friendly staff, trucks are always clean and ready to go.

Steve Lemke 
Rating:
5.0

Great friendly.

Jessic Gore 
Rating:
5.0

Customer did not leave a comment.

william mccoy 
Rating:
5.0

Great service

John Lack 
Rating:
5.0

service people very friendly and efficient

Evelyn Triplett 
Rating:
5.0

These folks are so real. I love doing business with them!

TERRY LEE HOUSE 
Rating:
5.0

This is a friendly, well run rental location. We were in and out in less than 15 minutes.

Diane N Boone 
Rating:
5.0

I rented a ramp trailer and the folks were extremely polite and helpful. I definitely recommend this location.

roy nieto 
Rating:
5.0

Customer did not leave a comment.

Bryan Huehnken 
Rating:
5.0

Very friendly, hooked up trailer knowledgeable and made sure everything was working.

RANDY STEVENSON 
Rating:
5.0

Customer did not leave a comment.

Kelly Ducommunmunoz 
Rating:
5.0

Customer did not leave a comment.

Gregory Duncan 
Rating:
5.0

This is a great place…very informative and helpful…good people!,,

Melinda Doty 
Rating:
5.0

Great customer focused experience from pick-up to drop-off. Efficient and cost effective, as well as friendly.

Daniel Albert 
Rating:
5.0

Customer did not leave a comment.

James Hall 
Rating:
4.0

Customer did not leave a comment.

JIM Hennes 
Rating:
5.0

Customer did not leave a comment.

Martin Rios 
Rating:
5.0

NA

Vickie Sexton 
Rating:
5.0

Great staff, trucks always ready to go!!

Steve Lemke 
Rating:
5.0

Customer did not leave a comment.

Destiny Blata 
Rating:
5.0

Customer did not leave a comment.

Jessica Flicker 
Rating:
5.0

Very easy and efficient!

Morgan Scott 
Rating:
5.0

Customer did not leave a comment.

Stella Clough 
Rating:
5.0

Customer did not leave a comment.

David Dempster 
Rating:
5.0

The owners at this location were extremely friendly and helpful.

Carl Kikerpill 
Rating:
1.0

Customer did not leave a comment.

Robin Meadows 
Rating:
5.0

Customer did not leave a comment.

Kelly Dunn 
Rating:
5.0

This place is my favorite!! Always helpful

Melinda Doty 
Rating:
5.0

Customer did not leave a comment.

Robin Meadows 
Rating:
5.0

Everyone here is so friendly and up front. Kinda like extended family to me!

TERRY LEE HOUSE 
Rating:
5.0

Customer did not leave a comment.

Amy Baskstrom 
Rating:
5.0

Super clean, excellent location.

Ruth Ritchie 
Rating:
5.0

Customer did not leave a comment.

Heather Brandt 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Robin Meadows 
Rating:
5.0

The way the location handled everything, I couldn't imagine there could be an improvement.

Todd Givens 
Rating:
3.0

My only gripe is that the phone online checkout is troubling when I only use a flip phone. Maybe old school form should be available for us dinosaurs in society. Thanks

Charles Dodson 
Rating:
5.0

Nothing at all. The whole process was painless. Thks

Anthony Gish 
Rating:
5.0

Customer did not leave a comment.

Bryan Lester 
Rating:
5.0

Very easy & pleasant experience overall. Thanks, Cecil!

TERESA BASS DOMINO 
Rating:
3.0

None

Thomas Neckvatal  |  Overall Experience 
Rating:
3.0

Never had anything stored there, then you leave 10 msgs for rating you?

Mark Sebby  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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