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Brent B
Customer Reviews for Crossville Marine Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Web site didn’t quite let me complete initial transaction, although reservation was made and trailer was available as required. Whole process went smoothly and overall experience was very good.
Richard RNothing!! I've used Crossville Marine several times. They are very good and conscientious!
KEVIN PGreat
Loretta cNo improvements needed! Everyone was so kind and the process was super easy!
Michelle GI always have issues with the app when trying to return equip. My security settings will not go to that page due to "too many redirects". Also it would be nice to be able to upload a picture taken before I turned in keys (app only opens camera for pic - no other way to provide picture). Example: I arrived back at dealer about 10 mins after closing. I took a picture for milage and fuel level, intending to show it to them (not realizing I missed them). I go to door, realize it's locked. Drop the keys in drop box and go to my vehicle to do the check-in. Can't upload the pic I took and truck is locked!
KEVIN PAwesome folks!
Bruce TStaff very friendly, trucks always clean and ready to go.
Steve LGreat people. We had a wonderful experience. Best place to do business.
Tim zIt was the best way to move. Everything went smoothly. Thank you and where the containers were stored was the best.
Tim zEquipment ready as promised, very friendly and helpful staff!!
Steve LNot a thing
Charles BThe gentleman, that helped me was spot on! Ex Uhaul Manager I would hire him! Give him a raise! Thank you for being so nice for us.
Marie CPeople there are friendly and knowledgeable. Easy to work with!
KEVIN PGreat service. Easy to deal with. Friendly. I would say top of the line for service
Angelika LThe process to rent the trailer was made easy by the personal and was very friendly and professional. Will use this location on next rental I need. Thanks Bobby
bob hTwo very nice men got me unhooked and on my way!
David JThe customer service was excellent. The only concern I had was that the truck had a ‘service tire monitoring system’ warning come on. When I brought it up to the attendant when I returned the truck, and he said it was expensive to repair. Not sure how long it had been showing that alert.
Karla GVery nice people. Worked with me when I needed to move up rental date.
Linda NAlways a pleasure
Steve LDropped truck off after hours.
Richard MThe fellows at Crossville Marine and Pawn were very friendly, professional, and helpful.
David CVery friendly service. Very easy transaction. Equipment was in perfect working order despite fairly high mileage.
Tim CCecil the owner is amazing. I’ll be back and recommend them.
Jeffrey WWish I had found these guys before. Previous helpers were not prepared to address the transfer of furniture and a safe from storage to home location. These guys had a refrigerator dolly and a ramp ready to go. They moved items in storage to get to refrigerators, loaded trailer, put everything back in place, drove to property and unloaded everything in 1 and 15 minutes. Will be using them again when we can move everything to our new home.
RICHARD WThese are the most friendly, helpful people that you will find. Can't say enough good things about them.
Bryan LStaff was great!!!
Gerald LQuick, friendly, and efficient.
Gordon RVery good place
Peggy TThe agent was very helpful and friendly .
bob hIt doesn't get any easier than this. I have done business here multiple times and I am in and out pick up or return. Extremely nice People... Thank you Rob
ROBERT HWonderful ppl! Easy process, clear instructions and up sold on the appliance dolly!
Lara DNothing I can think of, easy to pick up and drop off. Staff very friendly.
Duane EAbsolutely perfect customer service.
william mOur stressful moving experience (is there any other kind of move?) was made so much easier because of the staff at this Uhaul rental company. They were very prompt, knowledgeable, and polite. We were on time and out the door very quickly due to their professionalism and good help in hooking up our trailer. We were safe and comfortable with pulling the trailer. We will definitely recommend these good folks with full confidence!
Barbara kGreat folks, smooth turn in and corrected the inaccurate identification numbers.
ralph mRental agent was complete, efficient, and helpful. Ill go there again.
Don BGreat place to rent from!
John CVery friendly staff, trucks are always clean and ready to go.
Steve LGreat friendly.
Jessic GGreat service
John Lservice people very friendly and efficient
Evelyn TThese folks are so real. I love doing business with them!
TERRY LThis is a friendly, well run rental location. We were in and out in less than 15 minutes.
Diane NI rented a ramp trailer and the folks were extremely polite and helpful. I definitely recommend this location.
roy nVery friendly, hooked up trailer knowledgeable and made sure everything was working.
RANDY SThis is a great place…very informative and helpful…good people!,,
Melinda DGreat customer focused experience from pick-up to drop-off. Efficient and cost effective, as well as friendly.
Daniel ANA
Vickie SGreat staff, trucks always ready to go!!
Steve LVery easy and efficient!
Morgan SThe owners at this location were extremely friendly and helpful.
Carl KThis place is my favorite!! Always helpful
Melinda DEveryone here is so friendly and up front. Kinda like extended family to me!
TERRY LSuper clean, excellent location.
Ruth RNone
Thomas N | Overall ExperienceNever had anything stored there, then you leave 10 msgs for rating you?
Mark S | Overall Experience