Customer Reviews for Crosstown Storage & Rentals
(U-Haul Neighborhood Dealer)

102 reviews

609 Myatt Dr   Maquoketa, IA 52060

(563) 748-1222

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(563) 748-1222

609 Myatt Dr
Maquoketa, IA 52060

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cody Palmer 
Rating:
4.0

Customer did not leave a comment.

Russell Parish 
Rating:
5.0

Customer did not leave a comment.

Terry Sieverding 
Rating:
5.0

Customer did not leave a comment.

Jon Eganhouse 
Rating:
5.0

It was fantastic and friendly service.

Amy Lattmer 
Rating:
5.0

Customer did not leave a comment.

Wiilliam Brewer 
Rating:
5.0

Customer did not leave a comment.

Alexis James 
Rating:
5.0

Customer did not leave a comment.

Jason Grossman 
Rating:
5.0

Customer did not leave a comment.

Matthew Waack 
Rating:
5.0

Customer did not leave a comment.

Scott Sowers 
Rating:
5.0

Customer did not leave a comment.

James Moran 
Rating:
3.0

Customer did not leave a comment.

Gracie Nichole 
Rating:
5.0

Customer did not leave a comment.

Michael Coyle 
Rating:
3.0

Customer did not leave a comment.

DENNIS DENLINGER 
Rating:
5.0

Customer did not leave a comment.

Angie Dickerson 
Rating:
5.0

Tami at the Crosstown location in Clinton, Ia made my reservation and was so helpful! She explained all of the steps to renting and for return. And Troy at Crosstown in Maquoketa was so great at pickup. Very helpful and the truck was clean and ready! I would highly recommend either location for Uhaul rentals!

Teresa Miller 
Rating:
5.0

Very professional and reasonable.

Gerald Ineichen 
Rating:
1.0

Troy at this location charged me for 2 extra days when the trailer was only 1 day and 4 hours overdue. Not a nice person. Would not recommend him nor this location to anyone

robert heimanson 
Rating:
5.0

Customer did not leave a comment.

Laura Fawcett 
Rating:
5.0

Customer did not leave a comment.

Craig Jackson 
Rating:
5.0

Prompt friendly service, everything went very smooth.

Ron Schaefer 
Rating:
5.0

Customer did not leave a comment.

Terri Clark 
Rating:
5.0

Customer did not leave a comment.

Daniel Lambe 
Rating:
5.0

Customer did not leave a comment.

SUE RIVER 
Rating:
3.0

Customer service is not helpful and wait times are ridiculously long. Employees are of no help whatsoever. Checking in and out takes forever. Fees for second night rentals are double the original price.

Jeremy Furry 
Rating:
4.0

Customer did not leave a comment.

Dawyn Sawyer 
Rating:
5.0

Customer did not leave a comment.

penny hinders 
Rating:
5.0

I do not see anything that could be done to improve the customer experience at this location. The service was very friendly, professional, and made me feel welcomed. The equipment was in good working order and the pick up and drop off was very easy.

JOHN CALI 
Rating:
5.0

Customer did not leave a comment.

James Moran 
Rating:
5.0

Troy n Tammy in maquoketa are the best!

carla Sagers 
Rating:
3.0

Customer did not leave a comment.

Kenneth Gamble 
Rating:
5.0

He was awesome.It was quick n easy drop off

Brenda Pratt 
Rating:
5.0

Customer did not leave a comment.

James Griep 
Rating:
2.0

No one there. Very poor drop off instructions.

Dan Smicker 
Rating:
5.0

Customer did not leave a comment.

Brian Sayre 
Rating:
5.0

Guy was super nice. Called right away in the morning after I put in a reservation really late at night. Gave me an upgrade when the trailer I requested was not available. Just all around great service. Thanks again

Kristle Carlson 
Rating:
3.0

There was a 15 foot truck in Clinton but I was sent to Maquoketa. The Maquoketa employee was great.

Gary DeLacy 
Rating:
5.0

Quick easy and cheap

CURT COLEMAN 
Rating:
5.0

Customer did not leave a comment.

Sarah Haiar 
Rating:
5.0

Customer did not leave a comment.

daniel jensen 
Rating:
5.0

Customer did not leave a comment.

Tom Breuch 
Rating:
5.0

First time user who will use this location again!!

Jacqueline Peterson 
Rating:
4.0

Customer did not leave a comment.

Kenneth Carr 
Rating:
4.0

Troy was very helpful. Answered my calls. And returned calls. Very appreciative that there was a UHAUL drop off in Maquoketa, IA.

ANDREW BECK 
Rating:
5.0

Customer did not leave a comment.

Christopher Peterson 
Rating:
5.0

Customer did not leave a comment.

Sherry Swanson 
Rating:
4.0

The was very helpful when I was dropping trailer. And he even said her location for drop off was to far away.

CYNTHIA SOTO 
Rating:
5.0

Customer did not leave a comment.

James McNamee 
Rating:
3.0

Gas should not be empty when a customer picks up the truck..

YAHYA Yuksel 
Rating:
5.0

Had to go over 50 miles out of my way to pick this trailer up. Three locations in the town I live in and no trailer. Unacceptable period.

STANLEY TEAL 
Rating:
3.0

Customer did not leave a comment.

JERROD COWAN 
Rating:
5.0

Customer did not leave a comment.

SIMON BARRETT 
Rating:
5.0

Customer did not leave a comment.

Christopher Peterson 
Rating:
5.0

Great service. The owner Troy came on his day off when the app was acting up. Highly recommend this local company.

RICHARD CANGANELLI 
Rating:
5.0

Customer did not leave a comment.

Steven Kurriger 
Rating:
5.0

Customer did not leave a comment.

Christopher Peterson 
Rating:
5.0

Customer did not leave a comment.

Christopher Peterson 
Rating:
5.0

Customer did not leave a comment.

COREY HILLMAN 
Rating:
5.0

Customer did not leave a comment.

RICHARD PRULL 
Rating:
1.0

3pm and drop off was closed on a Friday. The app didn't work sending pics for dropping off.

Jody Cain koste 
Rating:
4.0

Customer did not leave a comment.

Julie Schlegel 
Rating:
4.0

I could not get the phone /app to work - manager had to come snd upon return - could not get it to work again so called snd manager agreed I could just drop the key! Manager was very polite and professional!

PATRICIA HOFFMAN 
Rating:
3.0

The location and the people there where amazing so polite and try to help and see what they could do to fix the problem. BUT!!!! The uhaul company and communication between me n them was horrible! Something happened to truck I was to get, and they where to call me to tell me about NEVER GOT A PHONE CALL. So that put me back 3 hours of this tight time schedule I had…that lack of communication is very bad. The location people AMAZING!!!! They did everything they could do to help fix the problem.

BRENNA WILSON 
Rating:
3.0

Customer did not leave a comment.

RICK LOEWEN 
Rating:
3.0

Customer did not leave a comment.

ERIC MCCUTCHEON 
Rating:
5.0

Didn’t interact with Antoine since it was after hours. The U-Haul mobile return is well done.

ROBERT ABBOTT 
Rating:
5.0

Customer did not leave a comment.

RICHARD PRULL 
Rating:
5.0

Troy was very exceptional on assisting with trailer hitch and unhitching.

RUTH HARPOLE 
Rating:
5.0

Customer did not leave a comment.

Robert Mcafee 
Rating:
5.0

Customer did not leave a comment.

DENNIS MUEGGENBERG 
Rating:
5.0

Location very convenient and helpful- went above and beyond to provide us a rental! Met me at the lot to pick up keys and explain rental process on Easter Sunday!

SHARON EHLINGER 
Rating:
5.0

Customer did not leave a comment.

Michael Good 
Rating:
4.0

Customer did not leave a comment.

ZACHARY FRITSCH 
Rating:
5.0

Customer did not leave a comment.

RICHARD PRULL 
Rating:
5.0

Customer did not leave a comment.

EDWARD SHORT 
Rating:
4.0

Except for the fact that I had to charge the battery overnight it was a great truck.

Todd Green 
Rating:
5.0

Customer did not leave a comment.

Antwon Lucas 
Rating:
5.0

Troy was very helpful.

Renee Budde 
Rating:
5.0

Incredible Customer Service, new to the area. Agent was so helpful. Thank you for your quick response.

Jay Duggan 
Rating:
5.0

Customer did not leave a comment.

Carma Hovey 
Rating:
5.0

Troy and his assistant well awesome!! You can tell he runs an excellent and organized operation. Honestly, instead of Dubuque we would rent from this location again!! Uhaul made moving our niece into her new home super easy! He mom died in August before she could see this new home, so it was an emotional move already and the equipment did the job and made the day go quickly before the rain started.

JOHN BUSCH 
Rating:
4.0

Phone number on web site for maquoketa location is disconnected. Address for monticello location is wrong. Monticello is with good year tires not a car dealership. Also it says it's open Saturday and it's not.

Miranda Mausser 
Rating:
5.0

Customer did not leave a comment.

ROBERT SOMMERS 
Rating:
5.0

Customer did not leave a comment.

ROBERT SOMMERS 
Rating:
3.0

Phone pickup and drop off process was miserable. Site would recognize location of phone which made process almost impossible.

Tom Wiebenga 
Rating:
3.0

Customer did not leave a comment.

BRIAN CANNON 
Rating:
3.0

Customer did not leave a comment.

Thomas Harris 
Rating:
4.0

Customer did not leave a comment.

MARK SCHONAUER 
Rating:
3.0

Truck was rented out with engine light on and leaking front tire with low air pressure. Didn't want to waste any more time on the job at hand so didn't not use truck do to problems. Returned it that night when got back.

Garth Voss 
Rating:
3.0

My local dealer made things right but I was on hold for 35 minutes for U-Haul and then the call got disconnected and I was very upset.

Cheryl Pearcy 
Rating:
5.0

Best location, awesome service. We have moved several times for work over the last 20 years and I would rate this dealer #1

KENNETH SETTERGREN 
Rating:
5.0

Yall are awesome

MICHAEL GOOD 
Rating:
5.0

Customer did not leave a comment.

Cyndi McTier 
Rating:
5.0

Customer did not leave a comment.

JESSICA JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Andy Fowler 
Rating:
5.0

Customer did not leave a comment.

JACKIE MAINS 
Rating:
4.0

Customer did not leave a comment.

Jerry Jochum 
Rating:
5.0

as stated above

Patrick McCloy 
Rating:
3.0

Lower mileage rate. Had to pay 20-22 in gas for a 60 mile trip. Was a little much on top of the mileage Rate already.

AUBREYANNA GOETHE 
Rating:
5.0

Customer did not leave a comment.

dave brady 
No reviews have been submitted for this location.

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