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Brian S.
Customer Reviews for Crosstown Storage & Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Guy was super nice. Called right away in the morning after I put in a reservation really late at night. Gave me an upgrade when the trailer I requested was not available. Just all around great service. Thanks again
Kristle C.There was a 15 foot truck in Clinton but I was sent to Maquoketa. The Maquoketa employee was great.
Gary D.Quick easy and cheap
CURT C.First time user who will use this location again!!
Jacqueline P.Troy was very helpful. Answered my calls. And returned calls. Very appreciative that there was a UHAUL drop off in Maquoketa, IA.
ANDREW B.The was very helpful when I was dropping trailer. And he even said her location for drop off was to far away.
CYNTHIA S.Gas should not be empty when a customer picks up the truck..
YAHYA Y.Had to go over 50 miles out of my way to pick this trailer up. Three locations in the town I live in and no trailer. Unacceptable period.
STANLEY T.Great service. The owner Troy came on his day off when the app was acting up. Highly recommend this local company.
RICHARD C.3pm and drop off was closed on a Friday. The app didn't work sending pics for dropping off.
Jody C.I could not get the phone /app to work - manager had to come snd upon return - could not get it to work again so called snd manager agreed I could just drop the key! Manager was very polite and professional!
PATRICIA H.The location and the people there where amazing so polite and try to help and see what they could do to fix the problem. BUT!!!! The uhaul company and communication between me n them was horrible! Something happened to truck I was to get, and they where to call me to tell me about NEVER GOT A PHONE CALL. So that put me back 3 hours of this tight time schedule I had…that lack of communication is very bad. The location people AMAZING!!!! They did everything they could do to help fix the problem.
BRENNA W.Didn't interact with Antoine since it was after hours. The U-Haul mobile return is well done.
ROBERT A.Troy was very exceptional on assisting with trailer hitch and unhitching.
RUTH H.Location very convenient and helpful- went above and beyond to provide us a rental! Met me at the lot to pick up keys and explain rental process on Easter Sunday!
SHARON E.Except for the fact that I had to charge the battery overnight it was a great truck.
Todd G.Troy was very helpful.
Renee B.Incredible Customer Service, new to the area. Agent was so helpful. Thank you for your quick response.
Jay D.Troy and his assistant well awesome!! You can tell he runs an excellent and organized operation. Honestly, instead of Dubuque we would rent from this location again!! Uhaul made moving our niece into her new home super easy! He mom died in August before she could see this new home, so it was an emotional move already and the equipment did the job and made the day go quickly before the rain started.
JOHN B.Phone number on web site for maquoketa location is disconnected. Address for monticello location is wrong. Monticello is with good year tires not a car dealership. Also it says it's open Saturday and it's not.
Miranda M.Phone pickup and drop off process was miserable. Site would recognize location of phone which made process almost impossible.
Tom W.Truck was rented out with engine light on and leaking front tire with low air pressure. Didn't want to waste any more time on the job at hand so didn't not use truck do to problems. Returned it that night when got back.
Garth V.My local dealer made things right but I was on hold for 35 minutes for U-Haul and then the call got disconnected and I was very upset.
Cheryl P.Best location, awesome service. We have moved several times for work over the last 20 years and I would rate this dealer #1
KENNETH S.Yall are awesome
MICHAEL G.as stated above
Patrick M.Lower mileage rate. Had to pay 20-22 in gas for a 60 mile trip. Was a little much on top of the mileage Rate already.
AUBREYANNA G.