Customer Reviews for Crossroads Self Storage LLC
(U-Haul Neighborhood Dealer)

538 reviews

819 N French St   Casa Grande, AZ 85122
(French St and Florence Ave, West of the Holiday Inn)

(520) 836-7305

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 836-7305

819 N French St
Casa Grande, AZ 85122
(French St and Florence Ave, West of the Holiday Inn)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jim was very nice, and explained the gas problem to me with patience when I was pretty upset about it. 100% would recommend going to him for uhaul or storage.

Ashley Morris 
Rating:
4.0

Nice friendly people.

Paul Stoltz  |  Overall Experience 
Rating:
5.0

so was surprised that the location was closed on a Sunday but i found convenient parking and was able to deposit the keys without issue. Also like that it’s located by a storage yard.

Adriane Jepsen 
Rating:
5.0

Customer did not leave a comment.

Gina Reyes 
Rating:
5.0

N/A

Jeffery Trujillo 
Rating:
5.0

Hi, the first time I have ever used a car hauler and I was very impressed. Good service in Arizona and easy to load the car and strap it down and great service at the drop off location. Thanks Tom

TOM AGNEW 
Rating:
1.0

Bad communication between employee and i. Employee mentioned i can retunr trailor on Monday 2/5/24. I rented for 24hrs saturday. I asked employee if i can return sunday but he said they were closed and to just return monday Before 3:51pm. I get a call during work at 9am by new employee asking why i have not returned the trailor since i rented it only for 24 hours. She threatened to charge me 3 days for the rental when the other employee said there will be no charge. I took time off work from mesa to please this company after i was told otherwise.

Gustavo Pacheco 
Rating:
5.0

Customer did not leave a comment.

Bruce Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal Antone 
Rating:
5.0

Customer did not leave a comment.

Tom Vogel 
Rating:
5.0

Customer did not leave a comment.

Guy Rhodes 
Rating:
5.0

Brad was very courteous and helpful. Glad that I found this location. Everything I needed was right there. Easy to work with and get the job done.

Susanne Skauson 
Rating:
5.0

So happy with how friendly and quick everything went!

Kelly Long 
Rating:
4.0

Customer did not leave a comment.

Jason McClimans  |  Overall Experience 
Rating:
5.0

Please oil/grease seat adjustment bar so it will move easier. Thank you.

ONDINA LANE 
Rating:
5.0

Customer service on their my call to them. I was on the whole over an hour and wouldn't get the situation resolved. We need to work on time on hold

Mitchell Marshall 
Rating:
5.0

Customer did not leave a comment.

Frederick Irving 
Rating:
5.0

Everyone there was super nice and helpful and I the storage units were great I would definitely recommend cross roads storage units

Cindy Baker  |  Overall Experience 
Rating:
5.0

Great place, clean, safe, and staff is awesome to work with. Kept my stuff safe for 2 years!!

Mark Zafran  |  Overall Experience 
Rating:
5.0

Customer service is extremely professional and courteous and quick to take care of my needs.

BUTCH Charles DAVIS 
Rating:
5.0

Customer did not leave a comment.

Monica Cheruiyot 
Rating:
1.0

Hire employees that are knowledgeable of job duties. Customer Service Representative was HORRIBLE even hung the phone up while I was trying to create an account....HORRIBLE, HORRIBLE, HORRIBLE!!!! The female who lives on property was unprofessional, it appeared she didn't know what the hell she was doing!!!!

Laureen Alejandre 
Rating:
5.0

Customer did not leave a comment.

James Cundiff 
Rating:
5.0

Customer did not leave a comment.

James Harness  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hareld Craig 
Rating:
5.0

We Love the Customer service and we will come back again

Eudiel Villaromo 
Rating:
4.0

Scanning back of D/L a pain in the a$$

Kevin Steiner 
Rating:
5.0

I've been with crossroads U-Haul for years and they have been a lot of help thank you very much

Frank Ramirez 
Rating:
5.0

Well Done !

Rick Roy 
Rating:
4.0

better brakes and steering

Richard Glener 
Rating:
5.0

Customer did not leave a comment.

John Nealon 
Rating:
4.0

Every thing was find good people good information thanks

John Threlkel 
Rating:
5.0

Customer did not leave a comment.

Apolinar Antonio Paredes Rosales 
Rating:
5.0

Customer did not leave a comment.

Janice Harvey 
Rating:
5.0

Customer did not leave a comment.

Michael Paxton 
Rating:
1.0

You guys over charged me where very rude and wouldn’t listen to anything I had to stay and had no consideration for the fact that I had a medical emergency and was urinating blood I will never rent from you guys again and I will tell anyone who ask me not to

Isaiah Hargraves 
Rating:
3.0

The dissatisfaction was actually from the app... It only allowed me to pick from 4 locations all being out of the way from my end destination. I was okay with the self checkout option it was convenient should I ever have the need to rent from U-Haul I think I would choose that option again.

Guadalupe Vazquez 
Rating:
5.0

Great!

Tallulah Stokes  |  Overall Experience 
Rating:
5.0

Very prompt drop off. Very friendly and convenient

Mark Melander 
Rating:
5.0

Yes if I ever need a storage this will be the first place I’ll look for sure. They where every helpful too. And yes I would recommend it to all of my friends for sure. Once again thank you so much. 5 starts for sure. Sue Tellez

Susan Tellez  |  Overall Experience 
Rating:
5.0

Great customer service. Super helpful and super nice

Mike Blazevic 
Rating:
5.0

Access hours to facility very convenient. The whole facility very clean and upkept. Security is great and very friendly staff. Five star rating! I recommend Crossroads Self Storage!

VINCENT CORONA SR.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Bailey 
Rating:
5.0

Customer did not leave a comment.

Ken Griep 
Rating:
5.0

Wonderful staff in time of need!!

Annmarie Betances  |  Overall Experience 
Rating:
5.0

I was unaware of a 24/7 pick up. I had no idea how to get the keys or how to enter the information into the mobile app. We knocked on the door and the manager answered and assisted us on her day off! Talk about service !!!

Patrice JONES 
Rating:
4.0

Customer did not leave a comment.

Patrick Toomey 
Rating:
5.0

Very good service, helpful and knowledgeable.

Richard Jones 
Rating:
5.0

Very friendly

Darren Johnson 
Rating:
5.0

Lisa and Jim were awesome to work with.”⭐️⭐️⭐️⭐️⭐️ Had my storage room for 4 years and they went above and beyond to help with any questions I had. I highly recommend this storage facility!!!

kathy lee  |  Overall Experience 
Rating:
1.0

Absolutely horrible experience! Was given a dirty truck inside and out then they charged me $

Ashli Madysen 
Rating:
5.0

Everything was as it should be!

John Royal 
Rating:
5.0

Customer did not leave a comment.

Michael Wingle 
Rating:
4.0

worker was helpful when returning the car trailer, check in went very smooth

Terry Freed 
Rating:
5.0

Improvement has to do with Uhaul Corporate, not the branch. I had the truck for an extended period of time and wanted to extend again. I was told by a manager at Corporate that I had to take it in to the branch and turn it in, then recheck it out. It took time out from my day and was an inconvince to me. My credit card was charged every time I extended and went through fine. Is my money not good enough, that I had to be put out and made to feel like a thief or someone who is mistreating remap property? I almost ceased any business with Uhaul at the time, but Nancy at the branch was very professional and apologetic.

Bonnie Watkins 
Rating:
5.0

You all do great.. Fast speedy service

Emmily Montalvo 
Rating:
5.0

The agent was great. Friendly and very knowledgeable. Much better than my last experience in Arizona City.

sharron york 
Rating:
5.0

Nothing everything was great.. Great customer service very friendly clerks the day i picked up and when i dropped off. Will return due to service.......

Emmily Montalvo 
Rating:
3.0

I only recommend this location if the manager Lisa is held accountable for authorization of my funds for the remainder of April without any approval. Lisa is not fit for anything requiring customer service or general courtesy. Her attitude and shrewd gestures upon multiple encounters hindered my decision of extending vehicle and returning it with her present. Please fix this for future customers I referred already.

Emmily Ward 
Rating:
5.0

Customer did not leave a comment.

Leonard Keenen 
Rating:
5.0

Customer did not leave a comment.

Julia Bonsanto 
Rating:
5.0

Customer did not leave a comment.

Deanna Glener 
Rating:
5.0

Maybe have a fuel gauge to know how much to replace, or, just keep it topped off knowing you'd have to top it off on return. I always end up putting more petrol in so I dont get boned on the return/drop off. Great staff, great rig! Thanks Brad! You rock Cada Grande

Brian Hodson 
Rating:
5.0

Customer did not leave a comment.

vanessa zeitler 
Rating:
5.0

They were the best Uhaul experience I ever had. 5 gold stars!

Kenny Motherway 
Rating:
5.0

Customer did not leave a comment.

Kanella Montijo 
Rating:
5.0

Customer did not leave a comment.

James Hamilton 
Rating:
5.0

Spent 8 months there and always found the owners & worker very easy to work with and always ready to help in anything, including rental of the trailers.

Dudley Newvine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harold Lovell 
Rating:
5.0

Always a friendly environment I have had a storage unit here now twice and they always had great customer service

Marcos Chavira  |  Overall Experience 
Rating:
5.0

Thanks for a great and secure storage facility.

Elizabeth Long  |  Overall Experience 
Rating:
5.0

Completly satisfied and would refer and rent again

Alvin HOVE 
Rating:
5.0

Customer did not leave a comment.

Jose Cardenas 
Rating:
5.0

Customer did not leave a comment.

Debra Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Faitel 
Rating:
5.0

Great place for storage

Jerzy Zawisza-Illakowicz  |  Overall Experience 
Rating:
5.0

Very nice staff ! Got me in my and out fast .This is the place to go for your uhaul needs ..

Karen Bridges 
Rating:
4.0

Customer did not leave a comment.

Patrick Kluckman 
Rating:
4.0

Customer did not leave a comment.

ZDENEK KASPAR 
Rating:
5.0

Customer did not leave a comment.

Latoya Gonzales 
Rating:
5.0

Customer did not leave a comment.

Dion Cassa 
Rating:
5.0

Very pleasant and helpful! Will go here for any moving we do.

NORMA LONGORIA 
Rating:
5.0

Lisa was the best! & Jim was always helpful. I only left due to medical stuff.

MIKE MARSTERS  |  Overall Experience 
Rating:
3.0

Located in bad area.

CHRISTIAN CULPEPPER 
Rating:
3.0

I had made a reservation at another location ( 242 N Camino Mercado,Casa Grande ) for 8:00 am but was informed the day before that the truck would not be there till 11am and on the morning we were supposed to pick up the truck they called to tell us the person with the truck was going to keep it longer. They found this pickup 3 miles away that we could get. When we picked it up and got home with it we noticed there was trash in the back of it. This truck obviously was not cleaned. What is the point of making a reservation if it is not going to be guaranteed ? They knew early enough the day before to get another truck to my prefered location at the time I had reserved. I was offered a larger truck for the same price but I needed a pickup that is why I reserved a pickup.

STEPHEN PARKINSON 
Rating:
5.0

The Casa Grande staff were spot on.

JASON ALLEN 
Rating:
3.0

The gentleman that was running it this time made it more difficult, the woman that I worked with the last time made things go smoothly

BRIDGETTE SMITH 
Rating:
1.0

Customer did not leave a comment.

TERESA BUTLER 
Rating:
5.0

Great customer service, no issues at all

Bridgette Smith 
Rating:
2.0

Customer did not leave a comment.

TERESA BUTLER 
Rating:
5.0

Customer did not leave a comment.

JOSE CALDERON 
Rating:
5.0

Customer did not leave a comment.

LATANYA LEGGETTE 
Rating:
2.0

My reservation was for the wrong day, which would have been okay, because there was a truck available luckily. I had rented a truck 2 weeks earlier from Lisa who was great. We had problems with my phone taking a picture of my license which she easily fixed using her computer. This gentleman kept trying to get me to fix my phone. This went on for twenty minutes. I wanted to leave town because of domestic violence situation & a Uhaul was all I could get one way. It took 45 minutes to get this truck & the people involved happened to show up at the facility as I was trying to leave this letting them know I was leaving town & how!

Cheril Moon 
Rating:
3.0

Customer did not leave a comment.

Sharon Garsow 
Rating:
5.0

Customer did not leave a comment.

Steven Downer 
Rating:
5.0

Truck was not cleaned but said the help didn’t show up. These folks were very nice, thorough and helpful.

Bradley Wayt 
Rating:
5.0

Customer did not leave a comment.

Kent Bridgman 
Rating:
5.0

They were very nice and let me drop off my girlfriends truck as well as my truck, even though they originally said she had to drop her truck off an hour away.

GEORGE ALVES 
Rating:
2.0

I clearly mentioned why I’m renting rental truck, but no suggestions were given, that the rental truck that I selected doesn’t have an option to scroll down the dolly for large appliances

KALYAN SINGIRIKONDA 
Rating:
5.0

Fast, friendly, and convenient!

NICKEY COTA 
Rating:
5.0

Easier to work with

Dudley Newvine 
Rating:
2.0

Keep the promise! Because I have reservations a week before & they told me is not available any size truck & Finley I was almost 😢 & she told me there is 50 mi i way truck only 15 ft & I don’t have Choice I picked up the truck I was so sad

Ermiyas Tekle 
Rating:
3.0

Customer did not leave a comment.

Richard Powell 
Rating:
4.0

Customer did not leave a comment.

GRANT IRWIN 
Rating:
5.0

Keep doing exactly what you're doing an awesome job I've used your location 2 time in last couple weeks and will continue to use your location in the future as well thank you for all your hard work keep it up David B

David Bernstein 
Rating:
5.0

Excellent customer service

VICTOR GUILLEN 
Rating:
5.0

Both Gentlemen were two of the nicest people you could have hoped to work with. Not much to improve on Trailer was ready and waiting for me. They helped get me hooked up and gone in short order

Shannon Chuna 
Rating:
5.0

Customer did not leave a comment.

RACHEL WALDREN 
Rating:
1.0

For one my location was changed and had notes in my file that it has been changed but has not been communicated to me the customer so when I showed up to pick up my truck I was told they moved my rental to another location but sisnt bother to let me know so COMMUNICATE to toure customers and it put me an hour behind my schedule too but luckily the owner of storage place had a pickup available so she rented it to me so I will not be using your online website anymore customer service need attention and communication too

DAVID BERNSTEIN 
Rating:
5.0

Worked great for me

LARRY BRANSON 
Rating:
5.0

Great staff always helpful, my close out was so fast I was very impressed. Will definitely use again if needed.

Ervin Juan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Buckner 
Rating:
5.0

Customer did not leave a comment.

Bennie Corum 
Rating:
3.0

U-Haul screwed up my reservation that I had made 2 weeks in advance, and did not have the equipment that I requested at the location that I requested, so I had to drive 2 1/2 hours (one way) out of my way. I was not reimbursed for this inconvenience at all. This is a poor way of doing business.

JENNIFER SHAVER 
Rating:
4.0

Customer did not leave a comment.

Joseph Blanchard 
Rating:
5.0

Customer did not leave a comment.

JD Maddy 
Rating:
4.0

Customer did not leave a comment.

Danny Watkins 
Rating:
5.0

Customer did not leave a comment.

Ed Steidler 
Rating:
5.0

We utilized this storage facility for 2 1/2 years. Never any problem at all. No rodents, snakes, etc.

Wayne Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick Sipes  |  Overall Experience 
Rating:
4.0

Storage rooms are clean and easy to access. Prices are decent. I recommend them to you!

Erin May  |  Reservation 
Rating:
5.0

The office ladies were fast and efficient. The unit was clean and ready to go. I booked the unit only one day in advance so felt lucky reaching such nice people. Thank you.

JUSTIN LOOS  |  Reservation 
Rating:
5.0

Clean and the manager is friendly

Paris Robinson  |  Reservation 
Rating:
5.0

Quick and easy process

Jonathon Arredondo  |  Reservation 
Rating:
3.0

Just a small town little storage yard. Kept clean, nice office staff. Hard to get truck around with so many parked cars and trailers.

Emily Steiner  |  Reservation 
Rating:
5.0

Clean units, good security, friendly staff (worked with Brad), comparative pricing.

Michelle Stokes  |  Reservation 
Rating:
5.0

Nice security setup, friendly staff, wide rows between locker units.

Michelle Stokes  |  Reservation 
Rating:
5.0

Actually had to delay my move but Nancy was super helpful and looking forward to getting a unit from them.

Robert Placencio  |  Reservation 
Rating:
5.0

Excellent facility and easy access.

STEVEN PURSLEY  |  Overall Experience 
Rating:
5.0

Staff was very nice and easy to work with, Very observant.

al chew  |  Overall Experience 
Rating:
1.0

When i was taking my stuff out i made one load and took my lock with me cuz my stepdaughter was going ti get What was left and before i could even get home with my load they called me and asked about.

timothy allen gundolf  |  Overall Experience 
Rating:
5.0

Friendly staff and easy to move in.

Jessica LeMere  |  Reservation 
Rating:
5.0

Great people and easy to move arrownd

Sergio Alvarez  |  Overall Experience 
Rating:
5.0

People working there were very nice and helpful.Unit nice and clean, great experience.

Peggy Arnold  |  Reservation 
Rating:
5.0

Very courteous and helpful customer service.

Geoffrey Schultz  |  Reservation 
Rating:
5.0

They are very nice, understanding, helpful

VIOLA FLOREZ  |  Overall Experience 
Rating:
5.0

Very nice and secure facility for storing my 5th wheel trailer. When in contact with the staff, they were very helpful and pleasant to converse with. I would recommend the facility to anyone.

KEVIN POOL  |  Overall Experience 
Rating:
4.0

nice manager and really helpful, thanks

ERVIN HOLLOWAY  |  Reservation 
Rating:
5.0

No problems with our move in. Lady who we talked with was very nice.

MATTHEW koppel  |  First Impressions 
Rating:
5.0

Customer rep was professional friendly polite and the experience was great.

OMAR MORALES  |  First Impressions 
Rating:
5.0

The office staff are very accommodating and helpful. I like the security features.

SUSANNE JONES  |  First Impressions 
Rating:
5.0

Friendly, helpful facility. Was pleasantly surprised that there was electric in unit, which made plugging in a lamp, for an after dark move in a lot easier. Thank you.

Privacy Request  |  First Impressions 
Rating:
4.0

very helpful staff thank you

Privacy Request  |  First Impressions 
Rating:
5.0

Jim and Lisa helped me out so much. Did all the work left me with NO headaches. Thanks!

Privacy Request  |  First Impressions 
Rating:
4.0

Mike was awesome and helped out in every way he could.

Privacy Request  |  First Impressions 
Rating:
5.0

I was immediately put at ease after meeting Jim. He went over every detail of how the unit operates, assuring me my belongings will be safe. I will highly recommend Crossroads.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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