To allow customer ability to choose what location to obtain rentalMARY DANIELE R.
Customer Reviews for Crossroads Rentals
(Distribuidor de U-Haul del vecindario)
Marquette, MI 49855
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 10 a. m. - 4:30 p. m.
- Sáb. - dom.: 9 a. m. - 12:30 p. m.
- 5/24/2022: cerrado
- 5/26/2022 - 5/29/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joseph G.
The entire pick-up process was horrible. The location I had to pick the truck up at was deserted so I was forced to do an online pickup. I had no cell service and the handwritten WIFI network name and password taped to the door did not work. I don't know who's phone number was also written on the door but they were not helpful one bit and very rude over the phone. There was a significant amount of cosmetic damage to the exterior of the truck that was not marked as well. Nothing detrimental to the truck other than aesthetics. Using the U-Haul app was also painful and the camera feature only worked part of the time. Once I was finally able to check-in using the neighboring businesses' WIFI, the truck was left with less than 1/8 of a tank of gas. I found out after getting on the road the windshield wiper blades were completely broken and I had to buy new ones in order to see in the rain. The app also did not work to return the truck, I had to use the web browser on my phone to take photos and upload them. Overall a very frustrating process and would not recommend that location to anyone.Nathaniel E.
El cliente no dejó un comentario.Paul J.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.ZACHARY Z.
El cliente no dejó un comentario.Joshua B.
El cliente no dejó un comentario.Todd W.
El cliente no dejó un comentario.LAURA C W.
The price of this uhaul was absolutely absurdDylan S.
Brian gave me awesome service. Quick and easy!Mark S.
El cliente no dejó un comentario.Arthur C.
Fortunately the guys that work there are super helpful, because trying to use UHaul online is a nightmare. Very slow, and could not even log in.barb M.
El cliente no dejó un comentario.JEFFREY D.
El cliente no dejó un comentario.ROSE K.
With no markers it was hard to figure out where to park, but its winter and snow is everywhere. Location was super easy to find.Scott H.
Wrong key was left in lock box, had to wait an hour to get correct key. Representative added furniture pads and regular dolly at "no charhe" to make up for the issues then put in charges for equipment, which we never requested. Truck was filthy, full of dirt. Experience was not good, over all, caused us major moving delays.Jeremy H.
El cliente no dejó un comentario.Therese P.
El cliente no dejó un comentario.James P.
Easy and quick. Very convenient.Dawn C.
Dealer was very cooperative helpful and pleasant to deal with.James W.
The drop location was good. OkLarry L.
El cliente no dejó un comentario.Hardik G.
El cliente no dejó un comentario.Duncan M.
El cliente no dejó un comentario.Philip A.
El cliente no dejó un comentario.JEFFREY SCOTT C.
El cliente no dejó un comentario.Al J.
El cliente no dejó un comentario.Jennifer O.
El cliente no dejó un comentario.DEREK LEE A.
Great friendly service!Nora J.
I rented a 15 ft truck and I found the tie down rails were fastened too close to the walls. Hard to get my straps fastened.Robert D.
Brian was extremely helpful and I recommend his service there at Crossroads.Paul S.
El cliente no dejó un comentario.Cameron C.
El cliente no dejó un comentario.Shirley S.
El cliente no dejó un comentario.Nick G.
El cliente no dejó un comentario.Anne R.
El cliente no dejó un comentario.LISA A.
El cliente no dejó un comentario.Gerald G.
Don't charge for a furniture dolly they didn't request?Rebecca B.
El cliente no dejó un comentario.Stephanie I.
El cliente no dejó un comentario.Steven N.
what a difference from years ago. No paper work involved. Everything was done by computer and the agents smart phone.Frederick M W.
El cliente no dejó un comentario.JORDAN MICHAEL R.
El cliente no dejó un comentario.MAARTEN V.
El cliente no dejó un comentario.David C.
The Crossroads business owner was very helpful in working with us especially because our original U-Haul rental fell through at the last minute. We appreciated his going above and beyond. Truck had 160,000 miles on it--pretty old! Not a comfortable truck to drive. So--overall good experience working with the Crossroads owner but we hope that the U-Haul company can provide better service and give us more lead time to figure out an alternate rental if the original contract falls through.les S.
Great service.Larry A.
El cliente no dejó un comentario.Dean L.
El cliente no dejó un comentario.JAMES CURTIS P.
Excellent service. 5 stars!Bradley S.
El cliente no dejó un comentario.LISA D.
El cliente no dejó un comentario.Tammy P.
I need a receiptGraig G.
Very Nice serviceDave M.
Very polite and fast.Chad R.
Internet signal is poor...So to rent a U-Haul before or after hours is not recommended. Luckily for me I was rescued by the employee who showed up to work early!janice J.
Very friendly and helpful!DAMIAN F.
Don't change the vehicle that someone is renting five different times at five different locations!KIMBERLY LYNN M.
El cliente no dejó un comentario.JOHN JAMES W.
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.Rolando N.
To far away. To pick up and drop off. Went by many other uhaul places on the way.William O.
El cliente no dejó un comentario.William W.
Brian was very courteous and professional. Brian made the whole process easy. I would recommend renting from Brian to anyone.Keith L.
El cliente no dejó un comentario.Jennie H.
The cup holders in the cab of the truck were grodySusan B.
Initially I tried the self service at another location that was closed. Unfortunately the site was impossible to navigate and I ended up not renting the uhaul from that location. We called the crossroads location and the gentleman was absolutely wonderful! We rented the truck and he gave a discount on mileage for all my trouble. Within 5 minutes I was on the road to get moving. So very thankful he was there and even remained open for us. Thank you!!!CAROLE LYNNE S.
The man who took our information was very knowledgeable and friendly. I can see why there were hardly any U Hauls left to rent. We've rented there before and we will continue to rent from him.MELISA ANNE W.
Great service.ROBERT EUGENE W.
Brian was great! Friendly and informative, I will definitely use this location next time I need a truck!Penelope C.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Melissa Z.
Truck smelt like cigarettes and pot. Found cigarette ashes and lighter in glove boxKYLE JAMES C.
My only disappointment is that I was instructed over the phone to go to a drop off location 6 miles out of town instead of using the drop off location in town that I had requested when I booked the rental. Next time I will confirm the drop off location before I finalize the reservation. Overall service and truck were great.KENT ARRON P.
El cliente no dejó un comentario.VINCENT R.
El cliente no dejó un comentario.Peter K.
Great experience.LUCINDA KAY K.
El cliente no dejó un comentario.JAY ANDRE Y.
Put tongue jacks on the trailers.KIMBERLY W.
Normal business hours, had to knock on the door and ring the bell. Guy yelled down that he was coming. Looked like he just crawled out of a hole and REEKED of pot.Lisa G.
El cliente no dejó un comentario.BENJAMIN EARL W.
El cliente no dejó un comentario.MATTHEW MICHAEL M.
Excellent interaction during pickup.MICHAEL JOSEPH W.
El cliente no dejó un comentario.CHRISTIAN IVAR L.
Brian was extremely helpful and accommodating for renting a box-truck for a big move. He made the process simple and easy. Would recommend.RYAN TODD D.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Megan B.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.BRIAN CHARLES P.
El cliente no dejó un comentario.WILLIAMBRUCE O.
Nothing, fast serviceWILLIAM JOHN T.
The floor of the bed was a little dirtyKim P.
El cliente no dejó un comentario.Paul H.
Needed wire adapter don't carry themJames M.
Better communication between local locatio and uhaul customer service I was upgraded due to an issue at 1st location free of charge, but charged by new location. Fee is being refunded but never should have been charged to begin with had both parties known what was going on. This is on Uhaul customer service btw, Not Crossroads.NICHOLAS B.
I keep receiving emails for your customers' orders. This is not the email for Tashamarie. This is not the first time I've gotten emails for an account that isn't mine from UHaul. Please stop.TASHAMARIE V.
Trailer was in very poor conditionJacqueline T.
El cliente no dejó un comentario.LAMONTE GEORGE B.
El cliente no dejó un comentario.VINNIE M.
El cliente no dejó un comentario.ROBERT J.