Customer Reviews for Crossroads Inn Motel
(U-Haul Neighborhood Dealer)

182 reviews

800 State Rte 11   Moira, NY 12957

(518) 353-6171

Office Hours

  • Mon-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(518) 353-6171

800 State Rte 11
Moira, NY 12957

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

When I called I was on my way to a local UHaul and was told to pick up near where I was going. I didn’t realize and wasn’t told the cost would double Otherwise everything was fine

JOHN WHITEHEAD MULLANE 
Rating:
3.0

Customer did not leave a comment.

Ryan Kingsley 
Rating:
1.0

Dog and cat shit all over parking lot and the walkway to the door. Smells like

Samantha Keane 
Rating:
5.0

Great people who run this place y'all are simply amazing!!

danae Oswalt 
Rating:
3.0

Was told and confirmed with U-Haul that I would have a 15 foot U-Haul and the day I picked the truck up, I was given keys for a 26 foot U-Haul. So I called the guy and he told me U-Haul said they sent me an email about not having a 15 footer. Someone lied and I hate liars in businesses. Which U-Haul did not send me an email as a matter of fact they called to me to confirm and reassure I would have a 15 footer. So again someone lied and that was an inconvenience for where I had to drive that 26 footer. Probably won’t use U-Haul again!

brian debyah 
Rating:
5.0

Customer did not leave a comment.

brandon jacobs 
Rating:
1.0

Clean your rentals. Mine was full of mud. The gas had less than 1mile to get to the gas station. Rental office stunk of animal & cigarette smoke. Was given discount on gas then charged an additional $20+. I was given $100 off my fee.

margie sherbourne 
Rating:
5.0

Was happy with everything, thanks.

Kenneth Dejung 
Rating:
5.0

Customer did not leave a comment.

David Riley 
Rating:
4.0

Customer did not leave a comment.

Clark Choate 
Rating:
5.0

Ken was super helpful!!!!

Trudy Minnick 
Rating:
5.0

Great customer service and he was very knowledgeable of all the equipment as well as the rules and regulations....

Willard Fisher 
Rating:
3.0

Customer did not leave a comment.

darlene cox 
Rating:
4.0

Customer did not leave a comment.

Angela Smith 
Rating:
3.0

A little cleanup would be great.

David Parker 
Rating:
4.0

Good service for sure.

Raynelle Mac Neill 
Rating:
5.0

Great staff and very nice!

Edward Moerlins 
Rating:
1.0

When my grandma got there no one was around! I called and the owner was still I'm bed! When he finally made his way down. With his dog which my grandma was timid of due to his growling! He finally put his dog back inside. It was VERY smelly inside the building combination of cat pee and cigarette smoke! His system didn't work we spent an hour waiting for him to process before we could drive off.

glenda snyder 
Rating:
5.0

Nice people

brian eggleston 
Rating:
3.0

Customer did not leave a comment.

Francis Shambo 
Rating:
5.0

Customer did not leave a comment.

paul gobin 
Rating:
5.0

Extremely helpful. Great to do business with.

ED Kitzhofer 
Rating:
3.0

Clean the windshields. There was a huge bug smear right in my line of site. (I am 5'9")

WILLIAM GRIFFITH 
Rating:
4.0

Very friendly

James Chesbrough 
Rating:
1.0

The billing on my card was way more than the billing on my receipt. Two different charges, two different days, that were way more than the total amount I was shown was charged for my rental. Very inconvenient and upsetting.

Logan Allen 
Rating:
4.0

The host was super sweet, friendly, and easy to talk to which made for a nice pickup.

Carvel Kellum 
Rating:
1.0

I got overcharged and he won’t give my money back. He makes uhaul look shitty

Everett Pecore 
Rating:
5.0

Customer did not leave a comment.

ray phillips jr 
Rating:
2.0

I was overcharged. I emailed an inquiry and haven’t heard anything back.

CHELSEA CALLAWAY 
Rating:
4.0

I made my reservations for a 15 foot truck and car trailer at the UHual dealer down the street from my house, only to find out that UHaul transferred my order 15 miles away, which was an inconvenience. Upon arrival, only the car trailer was reserved and I had to settle with a 10 foot truck, since that was all the location had available. (Which wasn't sufficient for my needs, especiallysince it cost me over $800 for the weekend, and might have to consider another rental) People were nice in Moira, but the inconvenience and lost order were unacceptable in my book!

Mike Gehl 
Rating:
5.0

Customer did not leave a comment.

Kimberly Ovitt 
Rating:
5.0

Customer did not leave a comment.

Shawn Welcher 
Rating:
3.0

Customer did not leave a comment.

christina hogan 
Rating:
4.0

The whole online pick up and drop off is a pain in the ***. Please just put a guy behind a counter again

Ricky Riley 
Rating:
5.0

Customer did not leave a comment.

jason oconnell 
Rating:
5.0

Customer did not leave a comment.

Mike Mittelstaedt 
Rating:
5.0

Customer did not leave a comment.

Dianna Fisher 
Rating:
5.0

Customer did not leave a comment.

Cody Gilmore 
Rating:
5.0

Customer did not leave a comment.

Basil Cox 
Rating:
5.0

Customer did not leave a comment.

margaret carter 
Rating:
5.0

It was a refreshing experience. If I ever have to move again I would definitely use this location again!

Victoria Haines 
Rating:
5.0

Great Service!

Ashley Martin 
Rating:
5.0

The office attendant was very nice and helpful. Appreciate when business is efficient, pleasant & helpful with all questions regarding the rental & vehicle. TY very good experience. Will recommend to others.

Donna Reid 
Rating:
5.0

Customer did not leave a comment.

Erica Casselman 
Rating:
3.0

The people were nice and helpful, but the moving blankets reeked of cigarette smoke. My whole trailer stunk when I opened it up at my destination. Not their fault, but the trailer doors leaked and we had a few books and boxes get wet.

Jessica Hepperlen 
Rating:
3.0

Called on phone before dropping off guy sounds nice and helpful . Dropped keys in drop box

Peggy David 
Rating:
4.0

Customer did not leave a comment.

Sean Armstrong 
Rating:
1.0

the place was DISGUSTING!!! As you walk on the front porch to the "office" door, which is just the guys house, the overwhelming smell of cat shit just about makes you vomit and then you walk into the "office" and the place is filled with cigarette smoke so bad that you can barely breathe!! Close this place down or force this guy to clean this place up!! VERY BAD FOR YOUR BUSINESS

james bombard 
Rating:
5.0

Customer did not leave a comment.

Joe Recore 
Rating:
3.0

Customer did not leave a comment.

Stacey Holcomb 
Rating:
5.0

Customer did not leave a comment.

joseph barcomb 
Rating:
3.0

I did not enter this facility.

Andrea Avery 
Rating:
3.0

My truck was not ready at the time it was suppose to be. I called Uhaul 3 times and was disconnected all e times. Had to wait 25min everytime i called back. Worst experience i have had yet

Jason noon 
Rating:
5.0

Customer did not leave a comment.

Ratewenniio George 
Rating:
5.0

Customer did not leave a comment.

mark sr dietz 
Rating:
5.0

your app is trash. i was told i needed it to pickup and return the rental. app dont work, didnt even see my rental in the app, so no way to pickup or drop off. was late besause app didnt show my rental. even the websit dont show my rental. why get customers to use a useless app?

Moses White 
Rating:
4.0

Customer did not leave a comment.

Joseph Norris 
Rating:
5.0

Good service

glenn seeley 
Rating:
5.0

they were super friendly and great to work with

Francis Oakes 
Rating:
5.0

Customer did not leave a comment.

Rob Barnes 
Rating:
5.0

Customer did not leave a comment.

Abby Smith 
Rating:
5.0

The owner goes above and beyond to make sure you are taken care of. I have never received better or friendlier service at any other location.

JAMIEL DYER 
Rating:
5.0

Customer did not leave a comment.

JOSEPHWILLIAM MCELWAIN 
Rating:
5.0

Excellent customer service. Ken goes out of his way to make the rental experience easy. Thank you!

JOSEPHWILLIAM MCELWAIN 
Rating:
4.0

Customer did not leave a comment.

joel martin 
Rating:
5.0

Customer did not leave a comment.

DALEK CHARLESTON 
Rating:
5.0

Customer did not leave a comment.

JOSEPHWILLIAM MCELWAIN 
Rating:
1.0

The pick up location was located in someone’s home. The smell of cigarette smoke pervaded the location including the packing blankets we were given. Upon getting to our final destination, EVERYTHING we packed in the truck smelled like cigarettes. It was awful. I had to wash all clothing and bedding because the stench seeped into suitcases, bags and bins. Fabric covered furniture and mattresses had to be left on the porch in the fresh air. It was awful. BTW, this was not the location we chose to pick up our rental.

ALAN TULIP 
Rating:
3.0

Maybe you could check the office space? The gentleman that assisted me was very friendly very nice explained everything came outside went through the trailer and was wonderful help.

susan rennell 
Rating:
5.0

Customer did not leave a comment.

JESSICALYNN VANIER 
Rating:
5.0

Customer did not leave a comment.

PETER NAUGHTON 
Rating:
5.0

Ken was extremely helpful and friendly. I didn’t realize the ball wasn’t on the truck when I picked up the car hauler and Ken let me borrow his new one without hesitation to make my day go a little smoother. Tremendous customer service!!!

WADES REID 
Rating:
5.0

Customer did not leave a comment.

CORYFRANCIS ROBINSON 
Rating:
4.0

Customer did not leave a comment.

Brittnie york 
Rating:
1.0

This place is disgusting,dirty,cats all over inside like 5 of them,so many fly stickersfull, full ashtrays,just totally nasty,people in their pajamas,I tried not to touch anything,and the smell was horrible. I will never go there again.total dump Uhaul company should be ashamed for not doing a check on this place.

BECKYL FEIMANN 
Rating:
5.0

Customer did not leave a comment.

JAMES ALLEN 
Rating:
4.0

Customer did not leave a comment.

ALEXANDERJAMES PERRY 
Rating:
3.0

Customer did not leave a comment.

Scott Brumett 
Rating:
5.0

They were great. Nice people and quick service. Thanks

Amber Adams 
Rating:
5.0

Customer did not leave a comment.

SCOTT ST.DENIS 
Rating:
3.0

Customer did not leave a comment.

Peter Isaacson 
Rating:
5.0

Customer did not leave a comment.

Gary Delosh 
Rating:
4.0

Ken is always friendly and helpful.

Bruce Forrett 
Rating:
5.0

The location was and person were great they made it an enjoyable experience and I will gladly return again for my next uhaul rental

Aaron Adams 
Rating:
4.0

Customer did not leave a comment.

lois mangicaro 
Rating:
5.0

Very helpful customer service

Michael Hart 
Rating:
3.0

Customer did not leave a comment.

Charles Sweet 
Rating:
5.0

The Manager Ken was friendly, helpful and was willing to work my times available. Very professional.

bryan amell 
Rating:
4.0

The moira U haul agent was very friendly ,thorough and helpful. I would definitely do future rentals and recommend his location to others.

Timothy Cairns 
Rating:
3.0

Customer did not leave a comment.

Wade Mason 
Rating:
3.0

Customer did not leave a comment.

Don LaValley 
Rating:
5.0

Ken from Uhaul (Crossroads Inn Hotel location) Was very knowledgeable and helped us thru the process and even checked that all the lights worked Good experience and would definetly recommend him Stephanie & Kirk Gendron

Kirk Gendron 
Rating:
5.0

Customer did not leave a comment.

SCOTT MYERS 
Rating:
5.0

Customer did not leave a comment.

Kassandra Romine 
Rating:
5.0

Customer did not leave a comment.

Zachary Dow 
Rating:
5.0

Very efficient.

Peter Naughton 
Rating:
5.0

You need to get a uhaul dealer closer to Malone, ny like there was. I paid an extra $40 because of traveling to get the uhaul and traveling back home.

Jessica Clark 
Rating:
2.0

Customer did not leave a comment.

Loren Gishey 
Rating:
5.0

Customer did not leave a comment.

David Cayea 
Rating:
4.0

Super friendly staff!

Julia Anderson 
No reviews have been submitted for this location.

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